Acarent Italia Recenzje 

Save yourself money and time. I rented here and they forced me to buy insurance at 35 Euros a day because 45 lines in to the conditions I don't have an international license. The insurance doesn't even cover windscreens and tires. My car even has the maintenance light on, I could hear them in Italian talking about changing my car when I was mad about being charged insurance when even they had a hard time finding the International license clause. They are not based at the airport so I couldn't walk away and get another car. Do yourself a favor and walk on by to another shop.

Bonjour, j'ai loué un véhicule. Au retour du véhicule tout était nickel et puis quelques jours après mon départ je m'aperçois que l'agence me prélève de 278 € en plus, je ne comprends pas pourquoi. La voiture a été rendu en parfaite état comme pour le départ.

Be aware that you may receive a bill for additional charge for no reason after you return your car. It just happened to me in Milano-Linate. After I returned the car I rented I received an Euro 480+ bill and debit to my credit card on file for damage to windshield, damage to bumper and cleaning fee (Euro 50), without further explanation or demonstration of the “supposed problems”. But there was no problem whatsoever to the car, so this is a scam!!! I got a car that was not washed, I deliver it back in the same condition I received and now this!!! You should not trust this company!!!

A fuir !!
Vous facturent des « assurances facultatives » non nécessaires. Essaient de vous arnaquer sur les chocs invisibles !!! Faites une vidéo ou des photos et surtout sous le bas de caisse tout autour et même autour des pneus.

Non ho fatto la loro assicurazione in quanto avevo già una copertura.
Alla riconsegna,notano nella parte bassa un graffio della lunghezza di cm 5 più sottile e profondo di un capelli che con una passata di straccio si può nemmeno vedere.
Mi addebitano per quello 230 euro, che mi verranno rimborsati ma mi scoccia per il fastidio e soprattutto per la pretestuosità per incassare soldi in modo inopportuno.
Inoltre fanno pagare 12 euro per il mancato lavaggio auto.
Mai più mi recherò da loro, pur avendo altre volte noleggiato presso loro.

THIEVES!! DO NOT USE THIS CORRUPT COMPANY! They deserve 0 stars. We booked a car at the CATANIA AIRPORT office and upon arrival were informed by a woman at the desk that we must pay a €10 fee for cleaning or return the car in the “immaculate condition it is in now”. She told us “it’s a new car”. Never have we ever had to pay a cleaning fee before and I believe all other rental companies include this within the rental charge. When we arrived at the car, it had 22,000 km on the clock (so not “new” at all), had several scratches, some dents, the wheels were damaged and it was covered in drops of dried water and also had a splat of bird poo, so also not “immaculate” at all! The woman was rude when we told her we shouldn’t have been charged the €10 as the car was not clean and she said “well, I can’t tell the birds not to poo”. Inside, the car was quite dirty and stank of stale cigarette smoke. Two days later we needed to use the windscreen wipers, but guess what? No water!! So we then had to go to a petrol station to top it up ourselves.
Upon returning the car, the same woman with a bad attitude inspected the car and charged us €122 for a very light, practically invisible hairline scratch which was likely already there upon collection!
I will NEVER USE ACARENT (cacare nt) AGAIN. The staff are rude and they will charge you fees that no other rental company does. YOU HAVE BEEN WARNED!! This company will be reported to Discover Cars, the broker who uses them.

Restituito auto in questo momento...la disonestà impera..mi hanno consegnato una 500 sinistrata..sporca e completamente ghiacciata..al controllo x la restituzione..immediatamente sono andati a trovare un puntino invisibile sul parabrezza..non potevo valutarlo viste le condizioni alla consegna..171euro di riparazione..mentre ero in attesa altre 2 persone avevano lo stesso identico problema..ufficio di 3mq in uno scantinato..al buio..impossibile valutare l auto alla consegna..mentre x la riconsegna con una lampada alogena subito andati a "cercare" il puntino...non ho parole..diffidate da questa compagnia di .......ovviamente ho fatto denuncia..ho le foto del parabrezza ghiacciato...poi si vedrà..

Too bad I can't give them 0 Stars.
You get what you pay for, and in the case of this extremely affordable deal, the service was disappointingly subpar. The shuttle drivers exhibited reckless driving, and upon arriving at the ACARENT office (at 12:15 pm), I found it closed. After a call and 15-minute wait, they finally arrived without offering an apology.
Then they handed me a brand new Fiat Panda, but guess what? The front indicator bulb was blown, and it didn't even have a USB charger – something you'd expect as a basic feature. If you're considering using this service, just be sure to factor in extra time for picking up and returning the car because efficiency and professionalism don't seem to be their strong points. All in all, definitely won't be dealing with them again.

Nella prenotazione, mi viene indicato nel voucher che all'arrivo a Milano Malpensa avrei trovato un addetto con il tagliando col mio nome per essere accompagnato alla sede del ritiro. Dopo non aver individuato nessuno, chiamo il numero indicato e mi comunicano che avrebbero inviato la navetta. Dopo un pò di attesa, arriva la navetta che ci accompagna in un parcheggio custodito a Gallarate, quindi non proprio dietro l'angolo, e l'ufficio risulta in un container nel piano seminterrato del parcheggio stesso. Tralasciando la cauzione elevata rispetto altre compagnie pari a 900€ a differenza delle 500€ dei competitor, mi affidano una macchina piena di graffi e difetti, con non poca attenzione alla verifica del contratto per non incorrere in altri problemi. Morale ritiro veicolo previsto per le 10.30 e consegnato quasi a mezzogiorno!
Al rientro arrivo al punto di consegna e il container era privo di personale, chiamo e mi viene comunicato che l'addetta sarebbe arrivata subito. Di fatto ho preso il volo per un soffio dopo l'ultima chiamata. Mai più con questa agenzia!

On arrival you have to wait for a shuttle to pick you up.We didn't wait for long, but the actual rental place was a good 20 minutes driving. The lady that "welcome"us was taking a personal phone call that she carried on with for the first 5 minutes as if we weren't even there. The car was new and they charge you €15 if you return it dirty (interiors), but we were informed beforehand. Before leaving I asked her if the office would be manned at the time I was going to return the car (6PM),and she reassured me the office was always open at that time.When we arrived the office was not only closed, but no one was ansewring our calls/email/WhatsApp messages. Due to the office being very far away from the airport we had to wait for the shuttle to take us back. Only thanks to the shuttle people that understood our frustration we made on time to the airport. No further communication or apology was given to us on the following days.Worst car rental and customer service- Avoid

I always rent from the big hire companies. I regret not using one of them in Puglia because they were much more expensive. In the end, I paid more with Acarent, directed by Vipcars. Paid more than double the quote, they took nearly all my €500 deposit, charging €250 for a tiny scratch, didn't even notice, maybe caused by rain or small stones from the road.

Ottimo servizio ed esperienza, eravamo a fontane bianche vicino a Siracusa ed Avola. Auto in ottimo stato e servizio impeccabile. Grazie

Awful awful awful scammers. They cancelled our booking in Puglia as our flight was delayed by 1 hour and there were no more cars left. We were unable to tell them our flight was delayed before take off. We ended up having to spend over 1100 euro's from another car hire company when it should have cost £260. They were extremely unhelpful and another couple were told their booking had been cancelled when they were 3. minutes late.
It states clearly that even if you are past the 59 minute grace period (which in itself is utterly ridiculous at an airport) they give you another car if yours has gone. How can a car go within 3 minutes? It would take longer than that to process it.
They blamed VIP cars for cancelling the booking. VIP cars blamed Acarent. Total scammers.

Entreprise malhonnête j'ai réservé une voiture du 4 au 15 septembre 2023 à Brindisi en Italie pour un prix initial de 333€ arrivée à destination l'agent au comptoir refuse mes deux carte de crédit sous prétexte que ce sont des carte à débit et non à crédit...???
Je lui propose de régler en liquide ce qu'elle refuse catégoriesquement mais me propose de payer 630€ et si j'accepte je peux régler avec ma carte de crédit...???
Du vrai foutaient de gueule et une escroquerie en bande organisée .
A FUIRE ABSOLUMENT !!!!

Very good crypto site first I am hesitant to use it but now when I started using it it's very good.

Your service is very good. I was booking last week. And working very fast. thank you

we paid 750 extra because our credit card was not working. The gas was only 75% full and there was damage on the side of the car. When we returned the car we got 200 euros back, but we are still waiting for that.... it is almost 2,5 weeks ago and they say that it is normal that it takes so long and they blame our bank. Just go somewhere else:). this company will take a lot of energy from you. Not worth it, stress is bad for you;).

Acarent is a bunch of thieves. My partner and I had a horrific experience in Milan. They just find ways to take your money. They offer a “deal” online and when you get there they charge you double and force you into unnecessary overpriced insurance. We regret our experience renting with them and don’t recommend to anyone!! We paid 400 euros more than initially quoted. The worst!!!!

Para empezar la oficina donde se e contraba el coche no está en el aeropuerto. El desplazamiento de ida y vuelta fue considerable y los conductores que se encargaron de dicho desplazamiento unos irresponsables (obviando cualquier medida de seguridad vial). Nos llevaron a un parking y una vez allí nos dijeron que mi tarjeta de banco no era aceptable por ser de débito y no podían aceptar otra, por lo que en vez de cobrarnos los 300euros acordados, nos cobraron EL DOBLE!! Sin darnos opción a arreglarlo de otra manera. El coche resultó de muy mala calidad.
Para seguir, nos dijeron que si no les llevábamos el coche limpio no nos devolverían la fianza. Una vez lo devolvimos, sometieron al coche a un examen de limpieza impresionante (pasando el dedo por las ventanillas, por ejemplo).
JAMÁS volveremos a contratar con esa compañía ni lo haremos con OrbitCare. Una estafa mayúscula que casi arruina las vacaciones.

Fate molta attenzione.
1- se prenotate con un broker online (tipo Discovercars) cercheranno di dirvi che non riconoscono l’assicurazione kasco. A quel punto in maniera minacciosa, cercano di farti fare una nuova assicurazione MOLTO CARA! Sappi che è inutile (la prima assicurazione è già suff.; certo il problema è che dovrai pagare per poi farti rimborsare dal broker)
2- al momento della consegna scattano 4 foto, 1 per ogni lato. Ma le macchine sono conciate male e spesso non è possibile vedere i dettagli di tutti i danni. Sappiate che al rientro faranno di tutto per addebitarveli (fate anche voi 20 foto inquadrando tutti i particolari, cerchioni compresi, e mandatele subito al loro numero wtsapp)
3- ti chiederanno di pagare un extra per la pulizia interna. Se non accetti altra minaccia di “penali”. Al rientro cercheranno di farti pagare comunque perché la macchina è sporca … all’esterno. Okkio al giochino interno/esterno