Zest Energy Ltd Recenzje 215

Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Unfortunately the engineer’s van had a breakdown and he arrived 2 hours late. However once he arrived he was very efficient. The one thing which was annoying is that no mention had been made that the... Zobacz więcej

Oceniono na 5 z 5

The Gentleman that came out to give me a quote for the solar panels were very polite and helpful. I didn't get to meet the team that installed the panels as I was at work. But when I got home very was... Zobacz więcej

Oceniono na 1 z 5

If you want weekly phone calls to chase a refund they should have issued within 14 days this is the company for you. Even though they have a legal obligation to refund within this timeframe I have had... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From installation to customer service everything went smoothly and to time. The installers were very tidy and cleared up behind them. Had a couple of questions and Archie in customers services was ver... Zobacz więcej

Informacje dotyczące firmy

  1. Energia słoneczna

Napisane przez firmę

A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

215 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 1 z 5

The new battery was fitted on Wednesday…

The new battery was fitted on Wednesday 22 April. There was a faulty component, I was told the replacement would be fitted on the Thursday or Friday. The last I heard was the component was out of stock.

30 kwietnia 2026
Logo Zest Energy Ltd

Odpowiedź od Zest Energy Ltd

Hi Alistair,

Thank you for your feedback, and I’m sorry for the delay in resolving this.

You’re right that following the battery installation on 22 April, a fault was identified with the RS485 communications module. We had expected this to be replaced within a few days, however there has been a delay due to stock availability.

I understand you’ve been in touch with the team—unfortunately today being a bank holiday has limited our ability to progress this immediately, but this will be picked up as a priority as soon as normal service resumes.

It’s also worth noting that the system is currently showing as operating normally in the app. The RS485 module relates specifically to communication with the AC power sensor, so while the system can still run, this component is required to ensure full monitoring accuracy.

We will be in contact shortly with a confirmed update and next steps.

Thank you for your patience while we work to resolve this.

Zest Energy

Oceniono na 3 z 5

Not too bad in the end!

the new kit was put in a position so that we cant open the freezer properly, stuff was taken off the walls without asking us and a lot of rubbish was left behind. We were told that someone would come fix things this week but so far all we have had is one contact saying they were trying to find someone. Also we were promised that someone would come to help us change supplier so far that hasn't happened either. However they turned up and made the changes needed pretty quickly so we feel a bit better about them now.

1 kwietnia 2026
Oceniono na 3 z 5

Sold me what they intended to sell me…

Sold me what they intended to sell me after calling in for a health check. The upgrade is great and a vast improvement on the 5kw battery that never worked despite repeated request to effect a fix. Once contract was signed and they had my money, I never heard from them only the contractors doing the work and they were great.

16 marca 2026
Logo Zest Energy Ltd

Odpowiedź od Zest Energy Ltd

Thank you for your review, Tim.

We do need to clarify one point in your comments, as it’s not accurate to say that you “never heard from us” after signing the contract. We have remained in contact throughout the process and have been available to you when needed.

We’re pleased to hear that the upgrade has delivered a significant improvement, and we appreciate your positive feedback about the installation contractors.

We take pride in delivering a smooth and well-supported experience from start to finish, so we’re sorry if this wasn’t fully reflected in how things felt from your perspective.

Oceniono na 5 z 5

My experience over several years of…

My experience over several years of working with Zest, has always been excellent.
In this recent contract, their performance was again executed promptly and efficiently in both the installation and follow-up procedures. Zest Energy are a good, reliable company to work with.

16 marca 2026
Oceniono na 4 z 5

The Purchase and installation was good…

The Purchase and installation was good so far still require another part to be fitted which had to be ordered up, Zest have promised to replace tiles that are broken due to the brackets for solar panels ( note our tiles are quite fragile) , have now supplied a MCA cert so we can now get money for any power that goes into the grid, the 4 Stars are due to broken tiles

9 marca 2026
Oceniono na 3 z 5

Installer was very good

Installer was very good, but when it is linked up to computer there is no information as to what it all means. For older people I think it would be an idea to have a manual as to what all the readings mean.

17 lutego 2026
Logo Zest Energy Ltd

Odpowiedź od Zest Energy Ltd

Thank you for your review, Rosy, and for your kind comments about the installation — we’re pleased to hear the installer did a good job.

We appreciate your feedback regarding the system information and how it’s presented.

You’re absolutely right that the apps and monitoring platforms can sometimes assume a level of familiarity, and clearer guidance can make a big difference — particularly for those less comfortable with technology.

We do provide guidance and are always happy to talk customers through how to interpret their system data, but we take your point on board about making this more accessible and user-friendly.

If you would like, we’d be very happy to provide a simple, easy-to-follow explanation of your system and what the readings mean — just get in touch and we’ll walk you through it.

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