Ecovision Recenzje 370

Odpowiedź od Ecovision

5 dn. temu

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Gareth made such a positive impression. Providing a friendly, professional service and taking the time to explain the work in a clear and understandable way is exactly the experience we aim to deliver.

We'll be sure to pass your kind comments on to Gareth, we're sure he'll really appreciate the recognition. Thank you again for your feedback, and we look forward to assisting you again in the future.

Odpowiedź od Ecovision

Zaktualizowano 8 cze 2026

Thank you for taking the time to share your feedback. We are sorry to hear that you have been dissatisfied with your experience and appreciate the opportunity to provide further context.

We understand your concerns regarding the number of site visits carried out since you purchased the property, the pigeon activity beneath the panels, the electrical recommendations identified during a recent inspection and the lease buyout valuation.

It is important to clarify that Ecovision acts as the maintenance and asset management provider for the solar PV system on behalf of the system owner. Whilst we monitor system performance, investigate faults and arrange maintenance works, we do not own the solar panels, determine lease buyout valuations or approve expenditure on behalf of the system owner.

With regard to maintenance, the solar PV system is remotely monitored and site attendance is generally arranged where faults, safety concerns or performance issues are identified. Having reviewed the account, the system continues to operate and generate as expected. Whilst we appreciate that only seeing engineers attend on a limited number of occasions may create the impression that the system is not being maintained, remote monitoring allows us to identify and respond to issues without the need for routine site visits.

Following a recent engineering inspection, an electrical observation was identified and recommendations were made to improve the current installation. This was a finding from the recent inspection and was subsequently escalated for review. We can confirm that this matter is now being progressed and a member of our team will contact you this week to arrange a suitable appointment.

We also understand the concerns raised regarding pigeons nesting beneath the panels and the impact this is having on your property. Following your enquiry, quotations were obtained and requests were submitted to the system owner for consideration. However, as these works fall outside of standard maintenance obligations, any decision regarding approval or funding rests with the system owner rather than Ecovision. Whilst we have continued to seek updates and advocate on your behalf, we are unable to authorise these works ourselves.

With regard to the lease buyout figure, Ecovision does not determine or calculate buyout valuations. Any buyout value is set by the system owner in accordance with the lease agreement, and our role is limited to obtaining and communicating that information upon request.

We appreciate that the timescales involved in reviewing these matters may not have met your expectations and understand the frustration this has caused. We remain committed to supporting our customers, progressing matters within our remit and providing updates as information becomes available.

Kind regards,

The Ecovision Team

Odpowiedź od Ecovision

Zaktualizowano 20 maj 2026

We’re sorry to read about your experience and appreciate you taking the time to share your feedback.

We understand how frustrating it is when you experience issues with your solar PV system, particularly where delays and cancelled appointments have added to that frustration.

We can confirm that your concerns have already been received as a formal complaint and are currently being investigated in line with our complaints procedure. As previously advised, a full response will be provided within the communicated timeframe.

Whilst we’re unable to discuss the specifics of your case publicly, please be assured that your concerns, including those relating to communication and any costs raised, are being reviewed as part of that investigation.

Odpowiedź od Ecovision

15 maj 2026

Hi Dave,

Thank you for taking the time to leave such positive feedback.

We’re delighted to hear that Gareth provided such a positive experience during your Solar PV electrical upgrade. It’s great to know that he took the time to clearly explain the work being carried out, was professional and courteous throughout, and left everything tidy on completion.

I’ll make sure your kind comments are passed on to Gareth, I’m sure they’ll be very much appreciated.

Thank you again for sharing your experience.

Kind regards,
The Ecovision Team

Odpowiedź od Ecovision

28 kwi 2026

Thank you for taking the time to leave this review.

We’re really pleased to hear that your enquiry was handled quickly and that we were able to resolve your concerns. Providing a responsive and helpful service is something we’re always striving for, so it’s great to know this was your experience.

If you need anything further in future, please don’t hesitate to get in touch.

Odpowiedź od Ecovision

27 kwi 2026

Good Morning,

Thank you for your review. We’re sorry to hear how frustrating this situation has been for you, especially given the impact it’s having on your purchase.

To clarify, Ecovision acts as the operations and maintenance provider for the solar PV system and works on behalf of the panel owner. We are not the system owner and do not hold legal ownership of the asset. As a result, any legal documentation, approvals, or decisions relating to the system must be reviewed and authorised by the panel owner.

We understand how important timescales are when progressing a property purchase, particularly in the current climate. Where documentation is required by lenders or solicitors, these requests are passed to the relevant asset owner for review, and timeframes can vary depending on their internal processes.

We appreciate this may not always align with the pace of a property transaction, and we’re sorry for any delays this has caused.

Your solicitor is best placed to progress this on your behalf and can contact us directly for any updates. We will continue to support by providing the latest status of requests as they progress with the panel owner

Odpowiedź od Ecovision

23 kwi 2026

Thank you so much for taking the time to share your experience – it’s genuinely appreciated.

I’m really pleased to hear that Robert kept you informed ahead of arrival and that the 4G meter upgrade went smoothly. It’s especially great to know he was able to identify and resolve an additional issue on the day, that kind of proactive approach is exactly what we aim for.

I’ll be sure to pass your feedback on to Robert as well ,I know he’ll really appreciate it.

If there’s anything further you need from us, please don’t hesitate to get in touch.

Odpowiedź od Ecovision

Zaktualizowano 20 kwi 2026

Good morning Becky,

Thank you for your review. I am sorry to hear about the delays you have experienced during your house purchase.

I have been unable to locate an account using the details provided. As you are not the account holder, I am limited in what I can discuss directly in relation to the account itself.

Ecovision is the operation and maintenance provider for the solar panel system and acts on behalf of the panel owner in relation to matters such as maintenance, legal documentation, and buyout enquiries. To obtain an update on the progress of this matter, I would recommend speaking with your solicitor, who should be able to liaise with the relevant parties on your behalf.

Odpowiedź od Ecovision

20 kwi 2026

Hi Teresa, thank you for taking the time to leave such a lovely review. We're really pleased to hear Gareth made a positive impression and treated your property with care. I’ll be sure to pass your feedback on to him.

Odpowiedź od Ecovision

20 kwi 2026

Hi Paul, thank you for your kind feedback. We're delighted to hear Gareth completed the installation to such a high standard and kept everything on time for you. It’s great to know he was helpful throughout, I'll be sure to pass your comments on to him.

Odpowiedź od Ecovision

14 kwi 2026

Hi there,

Thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear your appointment was easy to book and that everything went ahead as agreed.

We’re also pleased you received a very good level of service, and I’ll be sure to pass your comments on to the team.

Odpowiedź od Ecovision

14 kwi 2026

Hi Anges.

Thank you so much for taking the time to share this, it’s fantastic to hear such positive feedback about Lynne. I’ll make sure your comments are passed directly to her, as I know it will mean a lot.

We’re really pleased she’s been able to support you through what sounds like a long and frustrating journey, and we truly appreciate your patience while this has been worked through.

Fingers crossed everything goes smoothly next Friday and your system is back up and running as expected, if you need anything further, please don’t hesitate to reach out.

Odpowiedź od Ecovision

14 kwi 2026

Hi Lasisi,

Thank you for your kind feedback, we really appreciate you taking the time to share your experience. It’s great to hear the job went well and that you received good customer service.

I’ll be sure to pass your comments on to the team.

Kind regards,
Ecovision Customer Support Team

Odpowiedź od Ecovision

14 kwi 2026

Hi Barb R,

I’m really sorry to see how strongly you feel about your experience this isn’t the impression we want to leave with any of our customers.

We understand how situations like this can feel disorganised and frustrating, particularly if communication and follow-ups haven’t met expectations. That’s something we take seriously and are always working to improve.

I’d really like the opportunity to look into this for you and understand exactly what’s happened. If you’re happy to share your account details via private message, I’ll review this personally and make sure you receive a clear update on your case.

Odpowiedź od Ecovision

Zaktualizowano 16 kwi 2026

Hi Mr Makh,

Thank you for providing the additional information, and I’m very sorry to hear about your experience to date. I fully appreciate how frustrating this situation must be, particularly given the length of time your system has been non-operational and the inconvenience caused by missed appointments.

I have now reviewed your account in detail. At present, we are awaiting formal approval from the panel owners to proceed with the remedial works required to restore your system. As the appointed maintenance provider, we are responsible for identifying faults and recommending the necessary works; however, authorisation to proceed sits with the asset owner in line with the terms of the system agreement.

That said, I completely recognise that the delays and lack of clear communication you’ve experienced are not acceptable. I have escalated your case to our Account Management team as a priority to urgently follow up with the panel owners and push for a resolution. We will also review the issues you’ve raised regarding previous appointments and communication failures internally.

In the meantime, I would strongly advise that if your household electrics are continuing to trip, you contact a qualified electrician to ensure your home remains safe. If you are able to provide any additional details or reports relating to this, I will ensure these are included in our escalation.

Thank you for your patience whilst we work to resolve this.

Odpowiedź od Ecovision

8 kwi 2026

Thanks for your review.

We’re sorry to hear about your experience with your hot water system. From your comments, it sounds like this relates to the performance of a combi boiler and hot water supply, which isn’t a service provided by Ecovision.

Odpowiedź od Ecovision

7 kwi 2026

Hi Wayne, thank you for your feedback.

I’m really pleased to hear that the solar panel cleaning and pigeon-proofing work met your expectations, as this was the main objective of the visit. I’ll be sure to pass your positive comments on to the engineer involved.

I’m sorry, however, that our communication around scheduling and the scaffolding installation and removal was not as clear as it should have been. We appreciate how important it is to keep you informed at each stage, and this is something we are actively working to improve.

Thank you again for taking the time to share your experience, your feedback helps us continue to improve our service.

Odpowiedź od Ecovision

7 kwi 2026

Dear Mr Reveley, Thank you for your feedback, and I’m really pleased to hear that you had a positive experience with our engineer, I’ll make sure that’s passed on to them.

I’m very sorry, however, that your overall experience hasn’t met expectations. From what you’ve described, it sounds like there has been a breakdown in communication and follow-up after the visit, which is not the standard we aim to deliver.

In relation to the panel cleaning and bird netting, these works can sometimes require additional approvals depending on system ownership and site conditions, but we should have kept you clearly informed of this and any next steps. Likewise, the issue with your meter readings and the recorded meter exchange should have been accurately updated on our system to avoid any confusion.

I’d really like to get this resolved for you as quickly as possible. If you’re happy to, please contact us at customers@ecovision.co.uk
or call 01453 796790 with your details, and we’ll review your case urgently and ensure the appropriate actions are taken.

Thank you again for bringing this to our attention.

Odpowiedź od Ecovision

1 kwi 2026

Thank you for your kind feedback.

We’re really pleased to hear that you found our engineers knowledgeable and approachable, and that they took the time to explain the work being carried out. Providing a clear and professional service is very important to us, so it’s great to know this was reflected in your experience.

Odpowiedź od Ecovision

Zaktualizowano 1 kwi 2026

Thank you for your lovely review.

It’s great to hear that the engineer was both helpful and approachable. We’ll make sure your feedback is shared with him.