We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Zobacz więcej
Reakcja na opinię
We, as arranged, had an engineer by the name of Gareth visit to do an electrical installation. This gentleman was a very nice and courteous person, he explained the work he had to carry out, very muc... Zobacz więcej
Reakcja na opinię
Having purchased our house with solar panels already installed we weren't really sure how it worked. Kevin O'Mahoney arrived to upgrade the meter to 4G then took the time to explain it all and offere... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Ecovision
Napisane przez firmę
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Dane kontaktowe
Zjednoczone Królestwo
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4,0
Dobra
371 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very professional job done
The technician was on time and very efficient. The job was finished within the time advised.
29 września 2025
Opinia niezależna
Odpowiedź od Ecovision
Thank you for your lovely review.
It’s great to hear that the engineer was both helpful and approachable. We’ll make sure your feedback is shared with him.
The engineer was brilliant,and a really…
The engineer was brilliant,and a really nice guy.thank you.
11 lipca 2025
Opinia niezależna
Odpowiedź od Ecovision
Hi Mr Mcgrath, thank you for your lovely review. It’s great to hear the engineer was both helpful and a pleasure to deal with, we’ll make sure your feedback is shared with them.
Not impressed!
Not informed that my solar panels now belong to a different company, and a different company for repairs.
Would not know now, its just I was asking when my panels were being cleaned.
To be greeted by someone saying Ecovision never installed my panels, I told her Ecovision did in 2011, I got the reply ‘oh that was before my time’
25 marca 2026
Opinia niezależna
Odpowiedź od Ecovision
Thank you for your review. I’m sorry to hear about the confusion you’ve experienced.
We’d like to look into this further for you, as we’re currently unable to locate your details based on the information provided. I have therefore requested some additional information so we can investigate your specific system and clarify the ownership and maintenance arrangements.
Once we have this, we’ll be able to provide a full response and support you accordingly.
Poor driver's
One of your drivers was very aggressively trying to push a lady Infront of him into a busy junction. When she safely could pull out he speed out into the road and almost hit another car.
Sadly didn't get the registration. If your vans are tracked it was outside the Morrisons daily in Saltash PL12 6JL at 7:10pm 19/3/26
19 marca 2026
Opinia niezależna
Odpowiedź od Ecovision
We’re very concerned to read this and appreciate you bringing it to our attention.
Using the time and location provided, we have been able to identify the engineer working in the area and have begun a full internal review as a priority.
We take safety and professional conduct extremely seriously, and this type of behaviour would not reflect the standards we expect from our team.
If you’re able to share any additional details, including any dashcam footage, please contact us at customers@ecovision.co.uk
so we can investigate this fully and ensure it is addressed appropriately.
Gareth Jones solar panel
Gareth Jones, the engineer came out to change something on my electric for my solar panels. He did with so professionally even correcting an issue left by a previous electrian . Very kind, friendly , tidy and efficient.
16 marca 2026
Opinia niezależna
Odpowiedź od Ecovision
Hi Karen, Thank you for taking the time to write a review for Gareth, it's lovely to hear that he was kind, friendly, tidy and efficient, I will share this feedback with him and the engineering team.
The engineer was on time
The engineer was on time. He got on with the work, and left everything clean ,and tidy
23 lutego 2026
Odpowiedź od Ecovision
Hello Mr Ridley, thank you for taking the time to write a review, it's great to hear that the engineer was timely and worked professionally, keeping everything clean.
I have had no problems with Ecovision…
I have had no problems with Ecovision since having installation
23 lutego 2026
Odpowiedź od Ecovision
Hello Mrs Anderson, thank you for taking the time to share your feedback. We're really pleased to hear that everything has been running smoothly since your installation and that you’ve had no issues with your system. It’s great to know your experience with Ecovision has been a positive one. Should you ever need any advice or support in the future, our team will always be here to help.
John Dewen came out today to inspect…
John Dewen came out today to inspect our panels and we cannot rate him highly enough. He talked us through everything he was going to do and whilst I’m not electrically minded he put things into simplistic terms.
John arrived early, talked us through what he was going to do and set about the job. He was friendly, very knowledgable and a credit to the company. We would like to thank John for his feedback on couple of things that need following up. Please pass on our thanks to your member of staff a great ambassador for Ecovision
4 marca 2026
Opinia niezależna
Odpowiedź od Ecovision
Hi Andre, Thank you for taking the time to share your experience with Ecovision. We're delighted to hear that John provided such a positive visit and took the time to clearly explain the work he was carrying out. We understand that solar systems can be quite technical, so it’s great to know he was able to make everything easy to understand and keep you informed throughout the inspection.
We’re especially pleased to hear that John’s professionalism, knowledge and friendly approach stood out during your appointment. Feedback like this means a lot to the team, and we will make sure your kind words are passed on to him.
Thank you again for recognising John as a great ambassador for Ecovision. If you need any further support with the follow-up items mentioned during the visit, please don’t hesitate to contact us.
Kind regards,
The Ecovision Team
Odpowiedź od Ecovision
Hi Margaret, thank you for taking the time to provide feedback.
Tomas was very polite and quick in completing the job he came to do.
Very nice company, efficient and polite
20 lutego 2026
Odpowiedź od Ecovision
Thank you for your kind feedback. We are delighted to hear that Tomas provided a polite and efficient service and that your experience with Ecovision was a positive one.
Your comments will be shared with Tomas and the wider team.
The Engineer arrived on time and…
The Engineer arrived on time and changed the meter without much interference.
Thank you.
20 lutego 2026
Odpowiedź od Ecovision
Thank you for taking the time to share your feedback. We are pleased to hear the engineer arrived on time and completed the meter exchange efficiently with minimal disruption.
Your comments are appreciated and will be shared with the team.
The fitter arrived on time
The fitter arrived on time did a thorough check of things Changed the necessary piece of equipment and left everything clean He was pleasant friendly and efficient
20 lutego 2026
Odpowiedź od Ecovision
Thank you for your lovely feedback.
We are delighted to hear the fitter arrived on time, carried out a thorough check, and completed the work efficiently while leaving everything clean and tidy. It is especially nice to know they came across as pleasant and friendly.
We will be sure to pass your kind comments on to the engineer and the wider team. Thank you for taking the time to share your experience with Ecovision.
engineer arrived a day late
engineer arrived a day late . found a further problem , system switched off .
2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long wait for resolution . rather poor at keeping customer in formed .
30 grudnia 2025
Odpowiedź od Ecovision
Thank you for your feedback, and we are sorry for the frustration and lack of updates you have experienced.
Following the engineer’s visit, a roof-related fault was identified. The system was switched off as a safety precaution while we seek approval from the panel owners to proceed with the required works. We appreciate that the wait has been concerning, and we apologise that our communication has not been as proactive as it should have been.
Once approval is received, our team will contact you promptly to arrange an appointment.
Thank you Team Ecovision
The engineer was friendly, helpful and efficient. He replaced a major part and cleared away packaging and left no mess.
The appointment was arranged with the customers needs taken into consideration and all workers we encountered were kind and reassuring. Thank you team!!
20 lutego 2026
Odpowiedź od Ecovision
Thank you for the wonderful feedback. We are delighted to hear that the engineer was friendly, helpful and efficient, and that the work was completed neatly with everything left tidy.
It is also great to know the appointment process worked around your needs and that the team came across as kind and reassuring throughout. We will be sure to pass your lovely comments on to everyone involved.
Thank you for taking the time to share your experience with Ecovision.
Odpowiedź od Ecovision
Thank you for your positive feedback.
We are delighted to hear the engineer arrived on time, kept you informed throughout the visit, and completed the work smoothly. Providing a clear and efficient service is exactly what we aim for.
We appreciate you taking the time to share your experience.
Our experiences ovidiom for the work done by…
Our experience for the work done by your engineer was really good.
Our experience of your customer care team and telephone system was awful.
20 lutego 2026
Odpowiedź od Ecovision
Thank you for taking the time to share your feedback.
We are really pleased to hear that your experience with our engineer was a positive one and that the work carried out met your expectations. We will be sure to pass your kind comments on to them.
We are, however, sorry to hear that your experience with our customer care team and telephone system did not meet the same standard. This is not the level of service we aim to provide, and your feedback is important in helping us identify where improvements are needed.
If you would be happy to share further details of what went wrong, please feel free to contact us at customers@ecovision.co.uk
so we can look into this and continue improving our service.
Thank you again for your feedback.
To be able to talk on the phone to a…
To be able to talk on the phone to a person who can talk loud and clear English is a bonus, so thank you for that.
Very helpful and informative in finding the right appointment for me and for ID so I know the name of the engineer.
25 listopada 2025
Odpowiedź od Ecovision
Hello Carole, thank you for your feedback. We’re delighted to hear that you found the call clear, helpful and informative, and that the team supported you in arranging the right appointment and providing the engineer’s details.
We’ll be sure to share your kind comments with the team. If you need any further assistance, please don’t hesitate to get in touch.
Solar panel roof leak
Spoke to Stephanie about my concerns on roof which is leaking. Stephanie was very polite, helpful and knowledgeable and sorted out the issue we had. Would Highly recommend Ecovision many thanks
24 lutego 2026
Opinia niezależna
Odpowiedź od Ecovision
Hi Sarah, thank you for your kind feedback. We’re pleased to hear that Stephanie was polite, helpful and knowledgeable in supporting you with your roof concerns.
We’ll be sure to pass on your lovely comments to her. We really appreciate your recommendation and are glad we could help resolve the issue.
If you need any further assistance, please don’t hesitate to get in touch.
Engineer was very helpful on his visit…
Engineer was very helpful on his visit to carryout the 4g meter exchange.
5 lutego 2026
Opinia niezależna
Odpowiedź od Ecovision
Hello Mr Francks, Thank you for your feedback. We’re pleased to hear that our engineer was very helpful during the 4G meter exchange visit.
We’ll be sure to share your kind comments with the team. If you need any further assistance, please don’t hesitate to contact us.
Good communication
Good communication from scheduling the appointment to the engineer arriving and completing the work. The engineer was efficient causing limited down time whilst completing the work.
Ecovision have always kept on top of any regulation changes that have required modifications/upgrades to the installation and have organised these upgrades as soon as they were able to.
25 listopada 2025
Opinia niezależna
Odpowiedź od Ecovision
Hi Mr Thomson, thank you for your detailed feedback. We’re really pleased to hear that you experienced good communication throughout the process and that our engineer completed the work efficiently with minimal disruption.
It’s also great to know you’ve felt supported with regulatory updates and system upgrades, maintaining compliance and performance for our customers is a key priority for us.
We appreciate your continued trust in Ecovision. If we can assist you further at any time, please don’t hesitate to get in touch.
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