Excellent customer service. After encountering issues with standard shipping due to the situation in the Middle East, they didn’t give up and managed to get my package to me at their expense. I highly... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The website says everywhere that it ships worldwide, but for some reason at checkout it says that it doesn't ship to Finland. Zenplus just wasted an hour of my time.
Reakcja na opinię
The customer service helped me resolve my issue in a fast manner. Also they kept me updated on my products. Regards, Edwin from Singapore 🇸🇬
Reakcja na opinię
Ordered a few bundles of manga from them. Used express shipping, shipped via FedEx to my door from Japan to southern Africa within a week. Customer support is super fast and very helpful. The goods... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Platforma sprzedażowa online
- Sklep z dodatkami
- Sklep z figurkami
- Sklep z torebkami
- Sklep hobbystyczny
- Japoński sklep spożywczy
Napisane przez firmę
ZenPlus is an e-commerce platform where you can buy goods directly from Japanese retailers with the click of a button. We take special care to curate only the best shops for our marketplace, so you can rest easy knowing you will get top quality products at reasonable prices.
Dane kontaktowe
Japonia
- zenplus.jp
3,9
Dobra
132 recenzji
Odpowiada na 75% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od zenplus.jp
Dear Marie Mesrobi M. Mesrobi,
Thank you for taking the time to post your thoughts here on Trustpilot. We're sorry if it might have taken longer for you to receive the items than expected. It could have been the holiday season of course, but we are happy to hear it was worth the wait and we hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Great shopping experience
Website navigation was clear and smooth, and I love my Shinada Global products!! Shipping was fairly quick, as well. A pleasure.
1 grudnia 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Rachel B.
Thank you for your time to review us and post on Trustpilot. It means a lot to hear from you and it is great to hear you are enjoying your Shinada Global items. We hope to see you soon again.
Best regards,
The ZenPlus Team
Zen zone
First, I have to say that it was great to find a source for a truly Japan centric item. Their ordering process was smooth, communication sufficient and delivery exceeded promise. Well worth any premium paid for ordering in the US. It saved me a flight back.
20 grudnia 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear paul fulton,
Thank you for taking the time to review ZenPlus here on Trustpilot. The whole team appreciates it. We hope to see you on our marketplace soon again.
Best regards,
The ZenPlus Team
Second time buying and it's not the last time, 100% satisfied again!
Don't be discouraged by recent negative reviews since it was the holidays (busy days) so the shipping would logically take a little while. This is my second time buying from Zenplus and I'm really so grateful because is a really good place to get your stuff from Japan.
I wanted to buy two items but one was not available in the page, however as long as there is new Dabi merch I will always come back♡
29 grudnia 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Thayline .,
Thank you for taking the time to post about ZenPlus here on Trustpilot. We truly appreciate every single review. You are correct about the shipping times in December. It is understandably a busy time for many because of the holidays, and most certainly for the shipping companies. We hope to see you soon again on ZenPlus.
Best regards,
The ZenPlus team
Ordering and checking out was simple…
Ordering and checking out was simple and fast. The package arrived about a week fast than I was expecting from Japan.
23 grudnia 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Nicole Elliott,
Thank you for taking time to post about us here on Trustpilot. We really appreciate every review. We hope to see you back on ZenPlus soon again.
Best regards,
The ZenPlus team
Fast shipping to US
I have ordered several times and items are always well packaged, good quality, and arrive quickly.
26 grudnia 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Erin Cliber,
Thank you very much for taking time to review ZenPlus here on Trustpilot. The whole team appreciates it a lot. We are looking forward to seeing you on our store soon again.
Best regards,
The ZenPlus team
Odpowiedź od zenplus.jp
Dear Anastasia,
Thank you for taking the time to post here on Trustpilot. Everyone at ZenPlus really appreciates it and we hope to see you soon again.
Best regards,
The ZenPlus Team
100% recommended
100% recommended, I am so happy with my Shinada Global plushies that arrived today! Great prices and SO cute!
Worst part is that it takes a little longer to get your stuff (if you live in a different country, in my case Denmark) but that is still so worth the wait once you get your package! I ordered on december 6th - and I had actually expected the delivery to take about a month, so I'm very pleasantly surprised!
And I love the prepaid taxes!
20 grudnia 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Rebecca Cecilie Mette Teisen,
Thank you for taking the time and review ZenPlus here on Trustpilot. We very much appreciate it. It's great to hear your package arrived earlier than expected and we hope to see you on ZenPlus soon again!
Best regards,
The ZenPlus team
Excellent customer service
I have always received exceptional customer service from ZenPlus. My daughter collects Shinada Global plush and we’ve used them on many occasions. Yesterday I messaged them with a concern and they went over and above for me to make sure I receive my daughter’s Christmas gifts on time. Their service is second to none, I am so impressed with this company. Thank you ZenPlus for always coming through for us with excellent communication, fast shipping and order accuracy. We appreciate you and look forward to shopping with you again.
8 grudnia 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Jenny Monast,
Thank you for taking time to review ZenPlus and post here on Trustpilot. We really appreciate the kind words and hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Very easy and quick
Very easy and quick, although the very big distance.
7 grudnia 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Christian Sollfrank,
Thank you for taking time to review ZenPlus here on Trustpilot. We really appreciate it and hope to see you on our platform soon again.
Best regards,
The ZenPlus Team
Got free shipping on a bunch of items…
Got free shipping on a bunch of items from a specific source so I tried it out, the crackers came in completely pulverized but they were pretty tasty. I'd order again if there was free shipping, but I wish more items were offered.
18 października 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear hb,
Thank you for spending time to review here on Trustpilot. We appreciate it a lot, but are also interested in how we can do better. We spend significant time and effort to pack items and protect them as much as possible within reasonable limits in terms of weight and cost of shipping. We will be reaching out to understand more about your order and see if we can improve the packaging of that specific item.
Best regards,
The ZenPlus Team
Odpowiedź od zenplus.jp
Dear Luka Bačelić,
Thank you for taking the time and reviewing ZenPlus here on Trustpilot. It is very much appreciated. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Odpowiedź od zenplus.jp
Dear wJ Shuy,
Thank you for taking the time to post about ZenPlus here on Trustpilot. We really appreciate it and hope to see you soon again.
Best regards,
The ZenPlus Team
Just don't do it!! Shady policies!
I purchased 2 plushies on November 28th from Zenplus, thinking it would be plenty of time to get here for Christmas as they're a gift for my daughter (she REALLY wants them). I waited a few days and messaged the company asking when my order will ship and explaining how I need it for Christmas. I got a reply saying that they're currently in the process of moving warehouses and it would not ship until the earliest Dec 7th and that there's a very good chance it would NOT arrive in time for xmas, and that there's only a 2 hour window after placing your order that you can cancel the order, after the 2 hrs cancelation is impossible! I have NEVER experienced this before, normally as long as its not Shipped you can cancel. I have messaged them 2 more times but no reply in 5 days! I'm freaking out. I paid almost $20 for standard shipping which apparently
takes "several weeks. "I would be willing to pay the difference for express shipping if they would bother to message me back! I don't have the money this time of year to buy more in time and this is a very important gift. Please do not buy from this company they are shady, unethical. I paid through PayPal so I will try to go through them next since zenplus is not messaging me back..please, be warned, I wish I had been. Hopefully I can warn the people that need to hear this.
28 listopada 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear April,
Thank you for taking the time to post your thoughts and review us here on Trustpilot.
I have looked at the communications we have received and yes, there was a delay in reply to your first contact due to the weekend. We do apologize for that and our customer support has contacted you regarding the shipping of your order and offered an alternative solution. If you haven't already done so, I would like to ask you to check for that message.
We understand that receiving items in a timely manner is extremely important, especially when it is Christmas presents for loved ones, and we will do our best to make that happen.
The move of our warehouse is just about complete and shipping is ready to resume at full capacity within 48 hours.
If you do have any further questions or concerns regarding this, please do not hesitate to contact us here or on any other channel.
Best regards,
Mikael Makino
ZenPlus
happy to find a japan proxy site that I like and can trust
First time purchasing initially had me feeling doubtful but after receiving the package I can say that shopping with zenplus was an enjoyable, easy experience. Zenplus is really simple website ui and checkout and one of the few places to find authentic Nicker poster color goods, brushes and paper. Some items are prohibited from shipping internationally (maybe flammability risk?) which I'm bummed about but I'm grateful to finally get the art products that I do have access to. I was always confused how to use zenmarket so finding zenplus was a lifesaver for me. I can shop on zenplus with confidence and would 100% recommend to others, especially if you're interested in using poster colors as a medium. I'm definitely looking forward to purchasing more art supplies from zenplus in the future.
24 października 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear hana,
Thank you for taking the time to review ZenPlus here on Trustpilot. It always means a lot to us and it is great to see that you found Nicker goods. We also love their products, and yes, you are correct about some items being prohibited from shipping due to being flammable. We hope to see you soon again on ZenPlus.
Best regards,
The ZenPlus Team
It's a really good website and it feels…
It's a really good website and it feels very trustworthy. It's taking a very long time to get my package, but I'm reassured because it gave me a tracking number, the phone number for which facility the package is currently in, and it tells me how long it should take. Plus it told me that the ZenPlus warehouse is moving so it may cause some shipping delays. It's very informative
4 grudnia 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Caitlin Davey Shuntaro Chishiy,
Thank you for taking the time to review ZenPlus here on Trustpilot. We really appreciate it. Also thank you for noticing about our warehouse move. We are just about finished and ready to get back to full capacity. It will be a pleasure to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
All perfect and very fast delivery to…
All perfect and very fast delivery to aEurope!!!
4 grudnia 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Alexandra Todero,
Thank you for taking the time to review ZenPlus here on Trustpilot. We really appreciate it and hope that you are enjoying your items. See you on ZenPlus soon again!
Best regards,
The ZenPlus Team
Excellent Experience on Rare CD
It was the only place I could find this Linda Ronstadt Atlantic City Casuno 2CD from 1984. It is very difficult to find these type of Cds as 2 major sellers of these products no longer exist. BTW there was complete tracking throughout the entire process. They did an outstanding job and I would be happy to purchase from them again but haven't seen anything lately that I want. Was also kind of them to send coupon for 500 JPY for next purchase.
30 listopada 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Mark Desmarais,
Thank you for taking the time to review ZenPlus here on Trustpilot. The whole team appreciates it. And it is great to hear that you found something rare that you were looking for. We hope to see you on ZenPlus soon again.
Best regards,
The ZenPlus Team
Lovely ♡
I was looking for the aroma milk lotion online and found it on here at a decent price. They ship quickly and packaged it with care. Definitely check them out! ^_^
6 listopada 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear Jen,
Thank you for taking the time to review us here on Trustpilot. Every review means a lot and we appreciate each and every one. We hope to see you on ZenPlus soon again!
Best regards,
The ZenPlus Team
GÜVEN VE KALİTE
İlgi, kalite,hız ve güven çok iyi seviyede tekrar alışverişi zevkle yaparım
18 października 2023
Opinia niezależna
Odpowiedź od zenplus.jp
Dear savas,
Thank you for reviewing us here on Trustpilot, we really appreciate it. We hope to see you on ZenPlus in the near future again!
Best regards,
The ZenPlus Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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