Bought a Chinese Elm from Yorkshire Bonsai. The tree arrived very well packed (by Sam) on the day that I had requested. The tree is in top condition, very healthy and obviously well cared for. I would... Zobacz więcej
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This is the third time I have used Yorkshire Bonsai. Every time, the shopping experience has been second to none. Easy to use website, and even as a bonsai beginner it has been simple to work out an... Zobacz więcej
The staff communicated really promptly via email and answered all my queries. The offered lots of advice and guidance to help me choose the right bonsai. It arrived with 24 hours, securely packaged a... Zobacz więcej
Reakcja na opinię
We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Se... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Dane kontaktowe
Brookfield Court, LS25 1NB, Leeds, Zjednoczone Królestwo
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4,8
Doskonała
719 recenzji
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Contacted twice, no response.
The colour of bonsai pot I purchased is not white, rather yellow. I’ve sent two emails and no response.
27 lipca 2025
Odpowiedź od Yorkshire Bonsai
Hello Marsha
Thank you for your feedback, and we’re genuinely very sorry to hear you’ve been disappointed.
We would like to clarify that we did respond to your enquiry and fully explained the delay — our initial message was sent the same day you contacted us, but unfortunately it was sent to an incorrect return email address. This was entirely our mistake. At the time, we were trialing a new order system and, regrettably, this led to the error. As soon as we realised, we resent the correct reply and apologised for both the delay and the issue with your order.
With regard to the item itself — the pot you ordered was a white glazed style. As noted in the product description, our ceramics are all hand-glazed, so subtle variations in tone can naturally occur. That said, we completely understand that it wasn’t what you expected, and we were more than happy to arrange a return for you. A free returns label was sent to help resolve the matter swiftly.
We really do value all our customers and your satisfaction means a great deal to us. If there’s anything more we can do to help, please don’t hesitate to get in touch.
Warm regards
The Yorkshire Bonsai Team
Bonsai
Helped me with my delivery as I made a mistake whilst ordering, and got my bonsai to me before the date I had requested.
Thank you
25 lipca 2025
Odpowiedź od Yorkshire Bonsai
Hi Ronnie
Thank you so much for your kind review!
We're really pleased we could help get your bonsai to you in time — and glad we were able to sort the order details quickly. If you ever need anything else or have any questions down the line, we're always happy to help.
Thanks again for choosing Yorkshire Bonsai! 🌿
All the Best
Paul
Bonsai Brilliance
I had to change delivery day at very short notice, and Eve was brilliant in accommodating me to achieve this, absolutely great customer service and after sales advice, I would use Yorkshire Bonsai again, and promote them to friends and family
25 lipca 2025
Odpowiedź od Yorkshire Bonsai
Thank you so much for your lovely feedback!
We're really glad we could help with the delivery change — and it's great to hear that the service and aftercare met your expectations. Eve and the rest of the team truly appreciate your kind words.
We’d be delighted to welcome you back anytime, and your recommendation means a lot to us! 🌱
Kind regards
Yorkshire Bonsai Team
Amazing bonsai
Just received my bonsai plant so please with it so looking forward to watching it flourish with time. Great advice coming with it from you thank you
Jan from Worcester
31 lipca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you, Jan – we're so pleased to hear that you're happy with your new bonsai!
Wishing you all the best as it settles in and begins to flourish — do keep in touch if you ever need any help or advice along the way.
Warm regards from all of us here at Yorkshire Bonsai 🌿
Decided to call rather than go online…
Decided to call in rather than go online as I wanted advice as to which tree to buy as a gift and boy did I get it. Absolutely fantastic experience and walked out with exactly what I needed and with a few extra quid in my pocket as the tree I picked, from a quite a list, was cheaper than I had budgeted for.
An absolute 5 star, and more, experience.
29 lipca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Hi Mark
Thank you so much for your lovely feedback — we’re delighted to hear you had such a great experience!
It’s always a pleasure to help someone find just the right tree, and we’re so glad it worked out perfectly (and even came in under budget!).
Look forward to helping you out again one day!
Kindest regards
Paul
Thanks again for choosing us — we really appreciate your support. 🌿
Paul has been absolutely incredible
Paul has been absolutely incredible! He revived our bonsai and has kindly looked after it whilst we’ve been away. He went out of his way to deliver an excellent service, his communication was great, and it is evident how passionate he is about what he does. We are so grateful. We couldn’t recommend him more! Thank you Paul 😊
27 lipca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Hi Poppy
Thank you so much for your kind words — we’ve passed them on to Paul and they made his day! 🌿
He really did pour a lot of care into nurturing your tree back to good health, and it means the world to hear how much you appreciated it. We're so glad we could help while you were away, and that your bonsai is now thriving again.
Thank you again for your support — we’re always here if you need anything!
Yorkshire Bonsai Team
Excellent service very professional and…
Excellent service very professional and friendly , will be using again for my bonsai needs! Thanks Paul.
23 lipca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much – we really appreciate your kind words!
We're delighted to hear you were happy with the service, and we’d be absolutely thrilled to help with any of your future bonsai needs. Don’t hesitate to get in touch anytime.
All the best,
– The Yorkshire Bonsai Team 🌱
Bought my first Bonsai from…
Bought my first Bonsai from YorkshireBonsai after previously using other supplier. Communication was excellent and delivery quick. The tree is in excellent condition and value for money. All round great service and product.
16 lipca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for your kind review – we really appreciate it!
We're delighted to hear that your first bonsai from us has been a positive experience, and that you were happy with the tree, service, and value. It means a lot that you chose us, and we hope your bonsai brings you plenty of enjoyment.
Thanks again for your support!
– The Yorkshire Bonsai Team 🌿
Yorkshire Bonsai the best
I recently bought a bonsai tree from Yorkshire Bonsai as a Father’s Day gift for my dad – and he absolutely loves it! The tree arrived beautifully packaged and in perfect condition. The quality is outstanding, and the clear care instructions really show the passion and expertise behind the business. The bonsai is thriving, and I also purchased a lovely book on bonsai to go with it. I’ll definitely be coming back for more. Highly recommended!
9 czerwca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for such a thoughtful and generous review!
We're absolutely delighted to hear that your dad loved his Father's Day bonsai – what a wonderful gift idea! It's great to know everything arrived safely and that the tree is thriving. We really appreciate your kind words about the quality and care, and we're so pleased the book was a helpful addition too.
Looking forward to welcoming you back again when you're ready for the next one!
– The Yorkshire Bonsai Team 🌿
Excellent service and products
Excellent service and products. I ordered a couple of pots and some drip trays and a member of their team got in touch to recommend a different type of drip tray, which was absolutely a better option for the pots I ordered. They substituted the items without any fuss and dispatched them to me promptly. Very happy with the quality of the products and the great service that they gave. Many thanks
13 lipca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for your kind feedback!
We’re really pleased to hear the alternative drip trays worked out well and that you’re happy with the quality of everything. It's always our aim to make sure things are just right, so we're glad we could help. Thanks again for your order and kind words – we really appreciate it!
– The Yorkshire Bonsai Team 🌿
Trustworthy sellers
The ficus tree i purchased from yorkshire bonsa was better than i expected. Well shaped and healthy.first time ive bought a tree online so was a bit nervous.no need to worry it was so well packed.so you can buy with confidence from them..Dave Stevens
6 lipca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you, Dave – we really appreciate your kind words!
We're so pleased to hear that your Ficus arrived in great shape and exceeded your expectations. It means a lot to know we’ve helped make your first online tree purchase a positive one. Thanks again for your trust – we hope you enjoy your bonsai for many years to come!
– The Yorkshire Bonsai Team 🌿
Beautiful Bonsai
Ordered yesterday and my beautiful little tree was delivered today. Well packaged, very healthy and just perfect. Just starting my bonsai journey & hoping to own more, I will definitely return to Yorkshire Bonsai. Thank you so much 🌳⭐️⭐️⭐️⭐️⭐️
4 lipca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for your lovely review – we’re absolutely delighted to hear that your tree arrived safely and that you’re pleased with it!
It’s always wonderful to hear from someone just starting their bonsai journey, and we’re so pleased to be part of it. We’ll look forward to helping you grow your collection when the time comes!
– The Yorkshire Bonsai Team 🌿
Beautiful bonsai that was swiftly…
Beautiful bonsai that was swiftly shipped and carefully packaged to arrive in perfect condition.
25 czerwca 2025
Odpowiedź od Yorkshire Bonsai
Thank you so much for your kind words and lovely review!
We’re really pleased your bonsai arrived safely and that you’re happy with it. It means a lot to our small team to know the care we take is appreciated.
Wishing you all the best on your bonsai journey – and do get in touch if we can help with anything!
– The Yorkshire Bonsai Team 🌿
Bought two bonsai trees with 10% off…
Bought two bonsai trees with 10% off because I’m a new purchaser. Trees arrived quickly and in excellent condition. I will be a return customer.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much taking the time for leaving a review. – we’re delighted to hear your trees arrived quickly and in excellent condition! Great to have you as a new customer, and we really appreciate the kind words.
We look forward to sending you more bonsai in the future!
Best regards,
The Yorkshire Bonsai Team 🌿
The bonsai i was sent i am very happy…
The bonsai i was sent i am very happy with. The roots and trunk are great
10 marca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thanks so much – we're really glad to hear you're happy with the bonsai! Great to know you’re pleased with the roots and trunk – we always aim to send trees with strong character.
Enjoy your new tree!
Best wishes,
The Yorkshire Bonsai Team 🌿
Excellent Customer Service
Was gifted a lovely Chinese Elm from some departing pupils. I purchased a catch tray so that my bonsai could be kept on a windowsill. There ware a rare fault in the glaze that caused it to leak but a quick email and prompt response from Eva sorted it out with a replacement within days. An example of excellent customer service from a top-notch company.
23 czerwca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for your lovely feedback.
We’re really glad to hear you're enjoying your Chinese Elm, and we're sorry again for the issue with the tray. Delighted we could get it sorted quickly for you – we always aim to make things right with as little hassle as possible.
Thanks again for your kind words and support – we’re always here if you need anything else.
Best wishes,
The Yorkshire Bonsai Team 🌿
Friendly, efficient and helpfully company
Friendly, efficient, helpfully company. Purchase a Buddhist Pine, swift delivery, tree in perfect health and looking amazing!
Wanted to order the Dawn Redwood but didn’t want the pot it was pictured in so they offered to re potting it for me in a pot I like with no hassle. Willing to help with advice on caring for your tree too, not just there to sell. Yorkshire Bonsai will be my preferred supplier.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for your kind words – we’re really pleased to hear you’re happy with your Buddhist Pine and the service you received!
Knowing we could help you get the Dawn Redwood just how you wanted it means a lot.
We truly appreciate your support and look forward to helping you again whenever you need us – thank you for choosing Yorkshire Bonsai!
Best wishes,
The Yorkshire Bonsai Team 🌿
Fantastic healthy looking tree arrived…
Fantastic healthy looking tree arrived well packaged. Great service all round.
14 czerwca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for the lovely review! We're really pleased to hear your tree arrived safely and that you're happy with it. It means a lot to us to know you're pleased with the service too.
Wishing you all the best with your new bonsai – and if you ever need any advice, we're always here to help.
– The Yorkshire Bonsai Team 🌿
A Masterclass in How Not to Handle Customers
I waited 42 days for an update on my order, only to finally be told that it wouldn’t fit. Throughout this time, I attempted to use their automated service, but it didn’t help. When I finally received a response, the focus was placed more on my tone rather than resolving the actual issue—reacting strongly to me saying “tf” to an AI assistant, not even to their staff.
While I appreciate that they refunded my order, the overall communication felt dismissive and lacked a customer-focused approach. After reviewing other responses from the company on Trustpilot, I’ve noticed a pattern in how they engage with customers, which doesn’t foster a positive experience.
I’d still like to purchase a bonsai pot and tray, but my experience so far has made me hesitant. A more constructive and customer-friendly approach would significantly improve interactions and overall satisfaction.
Edit:
The shift between “we’re under no obligation to help” and “we’re here to help” was difficult to miss. Refusing future orders over a remark directed at an automated assistant - a bot, not your staff - is a revealing response that speaks for itself, and it shows far more on your approach to customers than anything I said.
10 czerwca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you for your feedback.
We’re genuinely sorry to hear that your experience hasn’t been a positive one and appreciate you taking the time to share your thoughts.
However, for clarity, we would like to correct a few points. Your order was placed on 29th April, and we actually contacted you just four days later, on 3rd May, to advise that the items you selected were not compatible. This communication was not in response to a query from yourself, but rather a proactive step we took—despite being under no obligation—to help avoid disappointment by dispatching incorrect items. Unfortunately, we did not receive a response to that message.
As for your comment about communication, please know that our team personally reads and replies to all customer messages. We do not rely solely on automated systems to handle customer service. While we understand that frustration can build over time, we must also be clear that inappropriate or offensive language—regardless of the platform it’s used on—is not acceptable. Our team is here to help, and we ask for the same respect in return.
We genuinely value thoughtful feedback from our customers, as it helps us continue to improve. However, given the tone and nature of previous interactions, we feel it would be best not to proceed with any future orders. We wish you all the best in your bonsai journey and thank you again for taking the time to share your experience.
Kind regards,
The Yorkshire Bonsai Team 🌿
Brilliant Experience!
I was looking for a new oval glazed pot for my Chinese Elm, in which no one else seemed to sell, I came across Yorkshire Bonsai, and they had an absolute amazing range, with affordable items and delivery.
I even purchased certain accessories which are very handy and have made my bonsai experience more pleasurable.
Delivery was on the day by Royal Mail, excellent packaging and everything arrived lovely!
Best place ever.
7 czerwca 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for your lovely review!
We’re so pleased you found the perfect pot and accessories for your Chinese Elm—and that everything arrived safely and on time. It’s great to hear the tools have made your bonsai journey even more enjoyable.
Your support truly means a lot to us. Thanks again for choosing Yorkshire Bonsai!
Warm wishes,
The Yorkshire Bonsai Team 🌿
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