Bought a Chinese Elm from Yorkshire Bonsai. The tree arrived very well packed (by Sam) on the day that I had requested. The tree is in top condition, very healthy and obviously well cared for. I would... Zobacz więcej
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The staff communicated really promptly via email and answered all my queries. The offered lots of advice and guidance to help me choose the right bonsai. It arrived with 24 hours, securely packaged a... Zobacz więcej
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Yorkshire Bonsai were really well experienced in bonsais and were able to give me alot of advice on how to care for my new tree. He has stayed in touch when I have queries and my tree is doing grea... Zobacz więcej
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We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Se... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Dane kontaktowe
Brookfield Court, LS25 1NB, Leeds, Zjednoczone Królestwo
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4,8
Doskonała
718 recenzji
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The plant died within 1.5 months
The plant I was sent died within 1.5 months. I should have known better, as this company's refund only lasts one month from delivery (a pretty convenient policy). Leaves have all dropped, and worms and bad odour have started coming out of the plant. I tried contacting the customer service for a refund, and their only response was that ''the plant is under stress and to put it in a bright, sheltered position with the hope that it will return to strength next year''. Really disappointing and a waste of £60, but as I said, it should have been expected for all the fancy marketing these people put out to sell chinese bonsais. Avoid at all costs.
5 września 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you for your message. We’re always happy to receive feedback — it genuinely helps us improve — but we do kindly ask that any information shared is accurate and that exact quotes are used.
Just to clarify, our returns policy is in line with UK regulations regarding perishable items, and as such, we do not accept returns on living trees regardless of the time passed — there is no time-based restriction applicable to this policy.
We also note that you mentioned in your email that the tree "arrived in extremely poor condition", which as you point out was approx. 6 weeks ago. Had you contacted us at that point, we absolutely would have been happy to assist, offer support, and explore a resolution. We are sorry this was not the case.
We fully appreciate that, by the very nature of living products, there can very occasionally be slight issues. In these rare cases, we’re always more than happy to offer guidance and support and work with our customers to ensure the best possible outcome.
We’re genuinely proud of our commitment to our customers and the care we take with each and every order. We’re fortunate to work with hundreds of extremely happy customers each week and are really pleased with the response to the trees and service we provide.
Best wishes,
The Yorkshire Bonsai Team 🌿
Great service and I'm very pleased with…
Great service and I'm very pleased with my bonsai. They arrived in perfect condition. They've been packed really well. Highly recommended
26 sierpnia 2025
Odpowiedź od Yorkshire Bonsai
Thank you so much for your kind words! We’re delighted to hear that your bonsai arrived safely and in perfect condition. Our team takes great care with packing to make sure the trees travel well, so it’s wonderful to know that was reflected in your experience.
We truly appreciate your recommendation and look forward to helping you with more bonsai in the future.
Kind regards
Yorkshire Bonsai
Exceptional
I've bought several trees from this company as gifts and for myself. Great little company with exceptional service. Quick delivery and trees so well wrapped, it can be a marathon just getting in to them 😂 Highly recommend
26 sierpnia 2025
Odpowiedź od Yorkshire Bonsai
Thank you so much for your wonderful feedback!
We’re delighted to hear you’ve chosen our trees both as gifts and for yourself, and that our service and packaging have lived up to your expectations (we do take wrapping very seriously! 😄). It’s always lovely to know our trees are being shared as special presents, and we truly appreciate your recommendation.
Kind regards,
Yorkshire Bonsai Team
Odpowiedź od Yorkshire Bonsai
Thank you for your kind feedback! We’re so pleased to hear your bonsai arrived safely, well packaged, and on time. We hope you enjoy it for many years to come.
Kind regards,
Yorkshire Bonsai Team
Odpowiedź od Yorkshire Bonsai
Thank you for your feedback! We’re really glad to hear you’re pleased with the mesh, soil, and stones for your pot. We appreciate your support and hope to serve you again soon.
Kind regards,
Yorkshire Bonsai Team
Everything was great
Everything was great, packaging was really good and tree arrived as if we had collected it ourselves
25 sierpnia 2025
Odpowiedź od Yorkshire Bonsai
Thank you for sharing your feedback! We’re so pleased to know your bonsai reached you safely and in excellent condition. Our team takes great care in preparing each order, and it’s wonderful to hear that care shines through.
Kind regards,
Yorkshire Bonsai Team
Dissapointed with trees received.
Copy of edited e-mail I sent to Yorkshire Bonsai below. Following disappointment with one of the trees I received .
Awaiting a response from the company and I will amend rating if they offer replacement/refund on the Chinese Pepper tree I brought from them. I’m disappointed though that I even felt I needed to leave a negative review given the otherwise excellent ratings for the company on this site.
———
My order arrived well packed and the two tree’s were undamaged/healthy looking.
Once I had a chance to have a good look at them I was pretty happy with the Chinese Elm that I’d been sent. This was despite the tree having a little more space in the canopy than I was expecting from the representative picture on the website. I’m however happy to keep the tree. I was however very disappointed with the Chinese Pepper Tree the second tree I’d ordered. Whilst I realise the representative picture is just that, representative, the tree I received differed significantly from the one in the picture on the web site.
The one on the web site had a a nice open branch structure with a well proportioned canopy, ending in a nice crown at the top of the tree. The tree I received although it has a nicely shaped trunk, has a very dense/almost square canopy with no discernible crown.
——
Update
Received a quick reply from Yorkshire Bonsi that basically told me, that the tree I’d been sent had been pruned /shaped differently and had lots of potential and that the picture of the tree on their web site were representative. That to me suggests similar to very similar and the web site itself say the tree would be very similar. This however was not the case and I feel their description and photo were misleading. As had I wanted a tree like the one I was sent I would have chosen one with similar form and shape. I also wanted an oven ready tree so to speak which is why I had paid a little more for it than I’d intended . Certainly, not one that I’ve got to do a lot of work on, to get it into a more pleasing form to my eye. Something I’m expecting that will take several years. What really me annoyed me however was that I was informed as the tree was discounted I could not return it for replacement or refund even though I was clearly unhappy with it.
My advice would therefore be buyer beware and I certainly won’t be buying from the company again. For reference I also order and received another tree from another supplier which I am delighted with and exceeded my expectations so in future if I wish to buy any trees in future I will be using them and not Yorkshire Bonsai.
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for your review and especially for your kind comments about our packing and the Chinese Elm – we truly appreciate your feedback and wish you every success and enjoyment with your bonsai.
You will also have received a separate, more detailed response from us via email.
Regards
Yorkshire Bonsai
I visited the company to purchase some…
I visited the company to purchase some training pots and accessories and was greeted and shown around by Paul the owner of the company. He is very knowledgeable and answered any questions I had for him, and delivered himself in a professional manner. Will be re visiting as they are local to me, if you’re looking for a bonsai and need questions answered to find the right one then i would fully recommend the company.
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for your thoughtful review – we’re delighted you enjoyed your visit and that Paul was able to help answer your questions. It’s always a pleasure to welcome people to the nursery, and we really appreciate your recommendation. We look forward to seeing you again soon!
Warm regards,
Yorkshire Bonsai
Excellent service good price well…
Excellent service good price well packaged and healthy bonsai they have picked a great looking bonsai it's very healthy and growing well I will definitely purchase from them again in the future!!!!
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you for your fantastic review – we’re so pleased to hear you’re happy with the service, the value, and especially the healthy bonsai we selected for you. It’s wonderful to know it’s already growing well, and we look forward to helping you again in the future!
Warm regards,
Yorkshire Bonsai
Unbelievable unique space and Paul is a…
Unbelievable unique space and Paul is a fantastic bloke who knows his stuff and will go to all stops to help you.
Highly recommend
20 sierpnia 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for your kind words – we’re delighted you enjoyed your visit and your experience with Paul. He’ll be so pleased to hear your feedback, and we truly appreciate your support.
Warm regards,
Yorkshire Bonsai
Really helpful service
Really helpful service, my tree wasnt behaving so they kindly gave me several things to try and is burst into life again. Highly recommended service.
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you for your lovely review – we’re so pleased to hear the advice helped and that your tree has sprung back to life! It’s always rewarding to know our guidance makes a difference. We really appreciate your recommendation.
Warm regards,
Yorkshire Bonsai
Fabulous trees, amazing customer service.
Very responsive, communicative company who I would definitely order from again. I wanted a tree with a particular twist in it for a gift and they kindly took photos of elm trees that they had in stock to show me.
Despite a late order, Yorkshire Bonsai managed to get a tree out in time for a prompt birthday delivery. It arrived very well packaged, undamaged and delighted the recipient. Great customer service.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for such a thoughtful review – we’re delighted to hear the gift tree was such a success and arrived safely in time for the birthday. It was a pleasure helping you find just the right one, and we truly appreciate your kind words about our customer service. We’d be very happy to help again whenever you’re looking for your next bonsai.
Warm regards,
Yorkshire Bonsai
Highly recommend
Great communication and a lot of care taken for safe delivery. Some beautiful trees of a very high quality. Would highly recommend.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you so much for your wonderful review – we’re delighted you’re happy with the quality of the trees and the care taken with delivery. Your recommendation really means a lot to us!
Warm regards,
Yorkshire Bonsai
Wonderful selection of Bonsai pots and…
Wonderful selection of Bonsai pots and accessories. Excellent customer service.
4 sierpnia 2025
Opinia niezależna
Odpowiedź od Yorkshire Bonsai
Thank you for your kind words – we’re so pleased you enjoyed our range of pots and accessories, and it’s lovely to hear our customer service made a good impression too.
Warm regards,
Yorkshire Bonsai
Always excellent
Always excellent! I’ve bought from Yorkshire Bonsai many times, never been disappointed. The support from sales staff and customer care is amazing too.
29 lipca 2025
Odpowiedź od Yorkshire Bonsai
Thank you so much for your continued support – it really means a lot to us. We’re delighted to hear you’ve always had a great experience and that our team has been able to look after you. We look forward to helping you with many more bonsai in the future!
Warm regards,
Yorkshire Bonsai
Perfect
Everything was perfect how it was packed,delivered and exactly what the bonsai looks like
29 lipca 2025
Odpowiedź od Yorkshire Bonsai
Thank you so much for such wonderful feedback – we’re delighted everything was perfect from packing to delivery, and that you’re happy with your bonsai. Wishing you lots of enjoyment with it!
Warm regards,
Yorkshire Bonsai
Odpowiedź od Yorkshire Bonsai
Thank you for your lovely review – we’re so pleased to hear your tree arrived safely, on time, and looking great. We hope it brings you plenty of enjoyment as it grows and develops.
Warm regards,
Yorkshire Bonsai
items were delivered in quick time box…
items were delivered in quick time box was a bit big items were well packaged in side
27 lipca 2025
Odpowiedź od Yorkshire Bonsai
Thank you for your review – we’re so pleased your order arrived quickly and safely, and we appreciate your feedback on the packaging.
Warm regards,
Yorkshire Bonsai
All positive great service and a…
All positive great service and a product of first class quality
27 lipca 2025
Odpowiedź od Yorkshire Bonsai
Thank you so much for your kind review – we’re delighted to hear you’re happy with both the service and your bonsai.
Kind regards
Yorkshire Bonsai
Contacted twice, no response.
The colour of bonsai pot I purchased is not white, rather yellow. I’ve sent two emails and no response.
27 lipca 2025
Odpowiedź od Yorkshire Bonsai
Hello Marsha
Thank you for your feedback, and we’re genuinely very sorry to hear you’ve been disappointed.
We would like to clarify that we did respond to your enquiry and fully explained the delay — our initial message was sent the same day you contacted us, but unfortunately it was sent to an incorrect return email address. This was entirely our mistake. At the time, we were trialing a new order system and, regrettably, this led to the error. As soon as we realised, we resent the correct reply and apologised for both the delay and the issue with your order.
With regard to the item itself — the pot you ordered was a white glazed style. As noted in the product description, our ceramics are all hand-glazed, so subtle variations in tone can naturally occur. That said, we completely understand that it wasn’t what you expected, and we were more than happy to arrange a return for you. A free returns label was sent to help resolve the matter swiftly.
We really do value all our customers and your satisfaction means a great deal to us. If there’s anything more we can do to help, please don’t hesitate to get in touch.
Warm regards
The Yorkshire Bonsai Team
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