I didn't wait long for an appointment to open an account. I was greeted on time by a most helpful and informative person who gave lots of advice. I opened an account and all is well with it. I was v... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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The staff were prompt and helpful. I was given a direct phone number for the local branch, so could get an issue sorted without having to go through a call centre. I would have given 5 stars, except t... Zobacz więcej
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Being able to speak to a human at the building society and not online was a pleasant change. The two ladies I spoke to in Barnsley were very helpful and informative, which made my decision to take out... Zobacz więcej
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I am elderly and got stuck when setting up a new account online. An employee of YBS patiently talked me through the procedure. I appreciated also the competitive interest rate on the 1 year easy ac... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Dane kontaktowe
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Zjednoczone Królestwo
- www.ybs.co.uk
4,7
Doskonała
11 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for your feedback - much appreciated.
Kind regards.
Odpowiedź od Yorkshire Building Society
Hello Richard,
Thank you for your positive feedback.
Kind regards. 🙂
Helpful visit to the Bury branch
Due to not being able to access my account via the app and wanting to transfer money from one ISA to another I had to visit the branch. A very helpful man did this for me so for this I gave 5 stars but regarding the app I still cannot access my account so for that I would give the app 1 star.
24 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Susan,
Thank you for your positive feedback regarding your branch visit.
I am sorry to hear about the issues you were experiencing on the app. Hopefully these issues have now been resolved. If experience any further issues when accessing your app please call us on 0345 1200 100 so we can help you with this.
Kind regards.
access to real staff who help and are friendly
Opening the account and transferring money were not so too difficult but being able to talk to a real person helped a lot in the process.
24 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello John,
Thank you for haring your positive feedback.
Kind regards. 🙂
Everything about the experience -staff…
Everything about the experience -staff /service /accessibility Thank you.
24 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Liz,
Thank you for sharing your positive feedback.
Kind regards. 🙂
Really good customer service
Really good customer service, efficient and very informative
17 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
My question regarding account setup was…
My question regarding account setup was promptly resolved.
17 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Jonn,
Thank you for your positive feedback.
Kind regards
Very good service
Very good service. Helpful as I’m useless with technology and they were very patient. If I could give more stars I would.
23 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Mike,
Thank you for your feedback. 🙂
Kind regards.
My experience with you was very easy
My experience with you was very easy , and explained in understanding language by Isabel in your Chatham branch 10/10 well done Iasabel , deserves a bonus , dealt with understanding and patience with an older couple
23 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Brenda,
Thank you for your feedback - greatly appreciated, and I have passed it on to my colleagues at Chatham!
Kind regards.
compassionate & astute manager
Having been away for over a year, I was trying to activate my app at the Woking branch, when a very vulgar female customer directed inappropriate comments at the male manager. He remained dignified, composed and handled it well. It made customers uncomfortable and when I asked if there was something I could do, Mr. Paz Morreale remained calm professional & patient: he explained how he saw the situation with compassion towards all. Truly impressed.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Yorkshire Building Society
Hello Miss H,
I am sorry to hear you had to endure what must have been a very unpleasant occurrence, but thank you very much indeed for your feedback. I have forwarded your message to Paz's area manager - I am sure they will be delighted to see this.
Kind regards.
Easy to use website
Easy to use website, but app depends on having a customer number that is meant to be posted to new clients- although in my case it was not explained or actually received. I eventually got my number on the phone.
18 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Ron,
Thank you for your feedback, which is appreciated, and has been passed on.
Kind regards.
Mobile app is terrible
Mobile app is terrible, been a customer over 34 years but taking my ISA elsewhere 😡
30 czerwca 2026
Opinia niezależna
Odpowiedź od Yorkshire Building Society
Hello Stephen,
Thank you for your feedback and I am sorry you feel this way - if you could be more specific about the issues, we would be glad to here from you again.
Kind regards.
Very helpful staff
29 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Victoria,
Thank you for your feedback.
Kind regards.
Odpowiedź od Yorkshire Building Society
Hello Sam,
Thank you for your positive feedback.
Kind regards. 🙂
Professional and helpful
Professional, helpful staff and, importantly, has an office in the town centre.
13 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
Spoke to a very helpful lady who…
Spoke to a very helpful lady who explained everything very thoroughly to me and answered all my questions. The building society also feels very personal and efficient. I would recommend.
22 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Sue,
Thank you for your positive feedback.🙂
Kind regards.
new account opened easily
The woman in the Aylesbury branch was so helpful. I wanted to close an old account and put some of the money into a higher rate savings account. She took care of all of it for me, closed the old account and talked me through opening the new savings one. All sorted in one visit. Thank you.
17 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Sue,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Really appreciated the assistance.
Really appreciated the assistance.
Professional friendly and courteous.
14 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Mary,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Quick
Quick, efficient, easy to understand my requirements.
The whole process was enjoyable
11 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
The personal touch of the staff
13 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.