I am elderly and got stuck when setting up a new account online. An employee of YBS patiently talked me through the procedure. I appreciated also the competitive interest rate on the 1 year easy ac... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The company is employing the right people for the job. We have dealt with Josh in the Llandudno branch previously and we're very pleased that our dealings were with Josh again. Josh is both very effic... Zobacz więcej
Reakcja na opinię
As I have told YBS on several previous occasions- it because you do the basics very well. Also your communication are great. But you need to think about how many feed back reviews you send out - I... Zobacz więcej
Reakcja na opinię
Not having to make an appointment ,lady on the desk was helpful and the young lady dealing with our isa transfer was great. It was the Doncaster Branch we visited staff went the extra mile for us.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Dane kontaktowe
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Zjednoczone Królestwo
- www.ybs.co.uk
4,7
Doskonała
11 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Real people helping face to face.
28 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Very simple to set up an ISA online…
Very simple to set up an ISA online even though I was a new customer.
4 lipca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Reasonable products; poor systems
Products offered are reasonable to good from a depositor perspective. The online systems are poor;
1. IP address retention option doesn't work, especially annoying as the customer number is a YBS determined 10 digit numeric.
2. Password option also decidedly not user friendly as random 3 characters from a YBS determined 12 character lower/upper case 12 alpha numeric.
3. Transfer in page inadequate especially as regards the known or should be known requirements transferee other financial providers included int he YBS drop down box. Why YBS choose to make it difficult for already tax exempt funds to be transferred to them beyond me.
2 lipca 2026
Odpowiedź od Yorkshire Building Society
Hello Mr Hyde,
Thank you for taking the time to provide feedback. This is very much appreciated.
We're pleased to hear you found our products competitive, but we're sorry that your experience with our online systems did not meet your expectations. Your comments regarding the login process and transfer journey have been noted and will be shared with the relevant team for review.
Thank you again for your feedback.
Kind regards,
quick to answer all my requests
4 lipca 2026
Odpowiedź od Yorkshire Building Society
Hello Mr Phil,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
It was a good experience.
It was a good experience, but really no more than we expected.The explanations were clear, the instructions easily understood, and the outcome was what we were looking for.
In other words, two customers achieving what they wanted from two staff members who knew their jobs.
4 lipca 2026
Odpowiedź od Yorkshire Building Society
Hello Roger,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Excellent online service
4 lipca 2026
Odpowiedź od Yorkshire Building Society
Hello Justin,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Waste of time trying to open an account at Eastbourne
Went into Eastbourne branch to open an fixed rate bond account that pays interest monthly. This can only be done at a branch. I planed my morning to sort this and deposit a significant amount in the account. On arrival, I was told that they don't open these accounts on a Saturday and I was offered a week day appointment which was no use to me as I work. So an absolute waste of my time and made me annoyed with myself for trying to support a local branch, which I appreciate are always under threat of closure. Anyway, I'll bite the bullet and open an account with Marcus now. They pay interest annually at 4.9% compared with 4.4% monthly interest payments at YBS but it's obviously not possible to deal with Yorkshire!
11 lipca 2026
Opinia niezależna
Odpowiedź od Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Clear details about my account and…
Clear details about my account and instructions (re. ISA). Courtesy call welcomed too, re. any problems?
3 lipca 2026
Odpowiedź od Yorkshire Building Society
Hello Andy,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
All the steps of the money transfer…
All the steps of the money transfer from another building society were explained to me clearly.
26 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Robert,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Odpowiedź od Yorkshire Building Society
Hello Andrena,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Process was very long
Process was very long, information repeatedly duplicated & what should have been straight forward was very drawn out for a simple remortgage
3 lipca 2026
Odpowiedź od Yorkshire Building Society
Hello Mr Smith,
Thank you for taking the time to provide feedback. This is very much appreciated.
We're sorry to hear that the remortgage process felt longer and more repetitive than expected. Your comments have been noted and will be shared with the relevant team as we continue to improve our customer experience.
Thank you again for your feedback.
It was easy and straight forward.
3 lipca 2026
Odpowiedź od Yorkshire Building Society
Hello Dipak,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
All options for my requirements were…
All options for my requirements were fully explained in easy to understand terms.
24 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Denis,
Thank you for your positive feedback. 🙂
Kind regards.
Tried to open a savings account online
Tried to open a savings account online, had a confirmation email but was unable to login online. Spent an interminable amount of time on the phone attempting to resolve the problem but gave up.
9 lipca 2026
Opinia niezależna
Odpowiedź od Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Odpowiedź od Yorkshire Building Society
Hello Mrs Rimmer,
Thank you for sharing your positive feedback. 🙂
Kind regards.
Excellent service
21 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Peter,
Thank you for your positive feedback.
Kind regards.
Mobile v Online
I liked the way that it was clear regarding the difference between online and mobile methods for managing my savings. All was clear in this respect unlike most of the banks who seem to insist on me using mobile rather than online methods. I ended up ditching them in frustration and settled for the YBS instead; it also has a decent interest rate and flexibility for mobility of my savings. Well done YBS
29 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello!
thank you for your feedback - much appreciated!
Kind regards.
Odpowiedź od Yorkshire Building Society
Hello!
Thank for your feedback which is greatly appreciated - which branch or agency did you visit? I would love to pass on your comments!
Kind regards.
Odpowiedź od Yorkshire Building Society
Hello Robert,
Thank you for your feedback - much appreciated!
Kind regards.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.