A huge shoutout to Craig Fowler at Water Plus for always going above and beyond to support the water sales team at Love Business. No matter the challenge, Craig is always on hand to help, provide... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Once I got through to the person answering my call (Rachel from Sheffield) my query regarding the meter reading was answered clearly and a number of options available to me were also clearly set out... Zobacz więcej
Paula, who dealt with my concerns regarding an my account and some other issues was really thorough , checked every detail so nothing was left unanswered. Great customer service even called me back t... Zobacz więcej
Reakcja na opinię
We had a very complicated issue that involved various church buildings. Waterplus were initially slow to react appropriately to my complaint and I had to get through a number of advisors before reachi... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Dane kontaktowe
ST4 4TW, Stoke-on-Trent, Zjednoczone Królestwo
- service@water-plus.co.uk
- www.water-plus.co.uk
4,3
Doskonała
4 tys. recenzji
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Change of water supplier
A quick phone call with Mandy Brennan at Water Plus enabled a smooth transfer of our water supply at a fraction of the cost we had been quoted elsewhere. Fantastic customer service.
M Matthew
9 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello,
Thank you for getting in touch with a review.
Welcome to Water Plus - we're pleased that you're happy with the service that you received from Mandy and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Paula listened to my complicated…
Paula listened to my complicated complaint. She was polite , she was able to give me solutions and when I didn’t understand she explained again.
12 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello Ola,
Thank you for getting in touch with a review.
We're pleased that you're happy with the great customer service that you received from Paula and I will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Awful company they seem to have no idea…
Awful company they seem to have no idea what they are doing, we have dealt with these for about 5 years but they have never managed do get things right. Now every month they hassle us to pay, now i have started being chased for payment before we even receive the bill. This is a business account and they send the following to my personal phone on a saturday morning.
Hi from Water Plus, we recently sent your latest bill, which will be with you soon, if you don’t already have it. Please pay using MyAccount at xxxxxxxxxxxxxxx. You can also call us on 0345 072 6072 to pay or if you need to speak to us about your bill. Thank you. Please do not reply to this message.
This is becoming harassment! I often get 3 reminders before i even receive the bill.
3 days later, an email chasing payment telling me how much to pay and how to pay, I have STILL not received an invoice ! they do this every month Harassment!
Later on, on day 3, Still no invoice received, I have received another text saying
'Hi from Water Plus, we’ve noticed you haven’t paid your latest bill yet. You may have received an email with further information and ways to pay. Please use MyAccount at (they do not let you put links here) to pay. You can also call us on 0345 072 6072 to pay or to discuss your bill. Please pay your bill on time otherwise we will charge a late payment fee. Our late payment charge is between £40 and £100 depending on the outstanding amount. There is more information about this on your bill. Thank you. Please do not reply to this message
REMEMBER THIS IS A BILL I HAVE NOT RECEIVED YET! Our bills are normally due to be paid about the 20th. Yet More Harassment! don't they realise we have personal lives out of work hours and other things to do in work hours!
A REALLY BAD COMPANY!!!!!!!!!! yes i have tried talking to them about this and they ignore me!
OK, today is 5 days after they first chased by text, the invoice has just arrived! Surely any business knows how poor the post is these days. the invoice was raised 9 days ago (we don't know when it was posted) and payment is not due for a further 5 days.
If you ring this company they have a recorded message saying do not be aggressive but it is okay for them to aggressively harass customers for payment not yet due!
You will see from the replies below that they promised to look into things, they have not done anything about that.
They are a BAD, AGGRESSIVE, HARASSING COMPANY don't bother getting involved with them.
10 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello Paul,
Thank you for getting back in touch and providing your details. I've logged your concerns, a case handler will be in touch in the next 10 working days.
Kind Regards
Natalie
Water Plus
------------
Hello Paul
Thank you for getting in touch. I'm sorry to hear that you've had cause to raise a complaint, and I appreciate you taking the time to make us aware of your concerns.
To help us locate your account and fully investigate the issues you've raised, I have requested some additional information. I would be grateful if you could provide these details at your earliest convenience so that we can begin looking into matters for you.
Once we receive the information, we'll be happy to review your concerns and provide a response.
Kind regards,
Natalie
Water Plus
Paula customer services agent.
Paula, who dealt with my concerns regarding an my account and some other issues was really thorough , checked every detail so nothing was left unanswered. Great customer service even called me back tight away as we were cut off.
12 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello San,
Thank you for taking the time to leave a review.
Its great to hear that Paula helped with your query and that she called you back after being cut off.
I will make sure this is passed on to her.
Kind regards,
Andrea
Water Plus
Absolutely love the way Katie helped me…
Absolutely love the way Katie helped me with understanding my bill and explaining how I was charged etc very helpful lady and very polite and supportive
12 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello,
Thank you for taking the time to leave a review about Katie.
Its great to hear that helped you to understand your bill and explained everything to you.
Kind regards,
Andrea
Water Plus
Phone call with Rachel
Rachel was polite and patient , working with me to get the correct wording for a form that needed filling in .
It wasn't 5 star as I was stuck in a loop of repeating email questions and needed to speak to a human being . Which ,on the plus side , I was able to do with no difficulty.
Well done
9 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello Andrew,
Thank you for leaving a review about Rachel.
Its great to hear that she was polite and patient with you and helped you to fill in your form.
Kind regards,
Andrea
Water Plus
From an impossible start where the…
From an impossible start where the customer service fell significantly short of where it should be, once the resolutions advisor became involved I couldn't have been more impressed.
My comment relating to customer service isn't in relation to the individuals but more the talk trak they had to follow.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello Bren,
Thank you so much for taking the time to leave a review about the service you received from our resolutions advisor Ruth.
I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
Odpowiedź od Water Plus
Hello Farman,
Thank you for taking the time to leave a review.
Its great to hear that you received good service from out advisor.
Kind regards,
Andrea
Water Plus
Odpowiedź od Water Plus
Hello Sarah,
Thank you for getting in touch with a review.
We're happy to hear about the great customer service that you received from Paula and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent Customer Service
Have been trying to resolve a problem with United Utilities. Rachel from WaterPlus was first class and gave me all the information I needed
8 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello Martin,
Thank you for getting in touch with a review.
We're pleased that Rachel was able to provide you with all the information that you required and I will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Telephone service excellent
Good to speak with an operator in person, rather than online. Spoke clearly and politely. Reason for call was dealt with promptly. Will also receive a bill through the post, which is excellent.
Thank you.
8 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello,
Thank you for getting in touch with a review.
It's good to hear that you're happy with the service that you receive from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Odpowiedź od Water Plus
Hello Salim,
Thank you for getting in touch.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Water plus were excellent to deal with
Water plus were excellent to deal with, very courteous and helpful. They guided me through a detailed process and kept me updated by ringing and emailing me. The process was completed and successful.
Many thanks to Julie and her colleagues.
5 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear about the excellent service that you received and I will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
The agent was helpful
The agent was helpful, answer our query and she was friendly totaly happy with the service that she provided.
8 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased that you're happy with the friendly and helpful service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very good customer service helpful
Very good customer service helpful
Thank you Victoria Cork 👍
6 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello Irandeep,
Thank you for getting in touch with a review.
We're pleased that you're happy with the great service that you received from Victoria and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Helpful and understanding
Julie understood the query I was making regarding our billing contact person and made the requested changes immediately. Very easy to talk with and helpful where discussing payment options.
6 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello Clive,
Thank you for getting in touch with a review.
We're pleased that you found Julie to be so helpful and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Problem dealt with very efficiently by…
Problem dealt with very efficiently by Paula
6 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased to hear about the efficient service that you received in resolving your issue and I will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Julie was extremely polite and helpful
6 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello Mike,
Thank you for getting in touch with a review.
It's good to hear of the helpful customer service that you received from Julie and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Prompt/ efficient service
Had to update my accounts and join
Them together and Remove old. Done very quickly over the phone. Paula was a great help and updated things immediately. Thanks
6 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello Ian,
Thank you for getting in touch with a review.
We're happy to hear about the great customer service that you received when updating your accounts and I will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Customer service was great.
Service is efficient, Customer Service is great, very friendly and lots of help. Top notch.
6 października 2026
Opinia niezależna
Odpowiedź od Water Plus
Hello James,
Thank you for getting in touch with a review.
We're happy to hear about the great customer service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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