The most atrocious after sales service I have ever come across, and I am a customer having bought 3 watches. One of these watches, a £5900 Cartier needed a repair. The Brent Cross branch took the watc... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My husband and I have been shopping at Watches of Switzerland located in American Dream mall, NJ, for the past few years now. Our AD, Philip, is hands down the best AD! He is friendly, patient, and... Zobacz więcej
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This was my 3rd purchase in as many years from WOS and every single transaction has been smooth. The first purchase was in store at the Cincinnati location where a wonderful sales woman named Robin as... Zobacz więcej
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Went to Watches of Switzerland at Hudson Yards to visit Mandi but sadly she’s off that day but Alyssa one of the Sales Professional came and warmly welcome me and ask me if there’s anything she can he... Zobacz więcej
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Informacje dotyczące firmy
O watchesofswitzerland.com
Napisane przez firmę
LUXURY WATCH BRANDS
MENS LUXURY WATCHES
LADIES LUXURY WATCHES
FIND A STORE
Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.
There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.
At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.
Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.
Dane kontaktowe
4,2
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Lightning fast shipping
Lightning fast shipping. WoS were very solicitous re who would sign for the package and the security protocol at my apartment building, to ensure a good experience.
21 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Matthew,
Thank you for the terrific feedback! We strive to provide an exceptional service and are glad to see it reflected in your experience.
Kind regards,
Watches of Switzerland
Odpowiedź od watchesofswitzerland.com
Dear Cody,
Thank you for the glowing review! We hope you enjoy your new timepiece and look forward to your next purchase.
Kind regards,
Watches of Switzerland
outstanding service
outstanding service, prompt shipping, and product perfect and well packaged
21 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Charles,
Your feedback is truly heart-warming, thank you so much!
Kind regards,
Watches of Switzerland
This is my 3rd purchase from WOS
This is my 3rd purchase from WOS, and I couldn't be more pleased. Fast delivery and customer service. Thank you! DOXA SHARKHUNTER 300T
21 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Aron,
We appreciate the amazing review, thank you so much! We hope you enjoy your new Doxa and look forward to your next purchase.
Kind regards,
Watches of Switzerland
Excellent service
17 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Akhilesh,
Thanks for the amazing review, it means a lot!
Kind regards,
Watches of Switzerland
Shantel and the team at WoS Soho are…
Shantel and the team at WoS Soho are fantastic! Very attentive and high level of customer service, would highly recommend!
18 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Greetings,
We're truly delighted to hear about the outstanding service Shantel provided, thank you so much for sharing! We'll be sure to forward your kind words to her and we hope to see you again soon.
Kind regards,
Watches of Switzerland
Michah at Watches of Switzerland…
Michah at Watches of Switzerland Kenwood, OH is a true professional that was very knowledgeable, engaging and made my buying experience excellent!!
17 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Jim Rider,
We are glad to know that you had a great experience with Michah! We look forward to welcoming you back soon.
Kindly,
Watches of Switzerland
The lady that helped me was the best…
The lady that helped me was the best part! Great customer service. The coffee was a nice touch while you wait.
16 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Steve K,
We’re thrilled to hear you had a fantastic experience and truly appreciate your support. Thank you for a perfect 5-star review.
Kind regards,
Watches of Switzerland
Great experience
Great experience, ordering, delivery options and timing, and pickup support.
14 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Quinton Alberto,
Thank you for your 5-star review! We are glad your received an exceptional service.
Kindly,
Watches of Switzerland
A good purchase experience
I placed an online order with WoS for a new watch, and was promptly contacted by a Customer Service Sales Rep. (Joanna) who said she was available to assist as needed. The watch was promptly shipped overnight express. Although it was a beautiful watch, it turned out to be a bit too large and heavy for me. I contacted Joanna, who expedited my returning the watch and placing an order for an alternative watch. Joanna kept me updated on the return and when the new watch, which had to be ordered from the maker, arrived at WoS. She assisted with the refund and payment for the new watch, and notified me as soon as the watch was in stock, which was again promptly shipped overnight express. Overall it was a very good experience throughout the process.
10 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Michael L.,
Thank you for providing us with a 5 star review! We are thankful that you were satisfied with our excellent service, and that Joanna was able to assist you through the entire process.
Kind regards,
Watches of Switzerland
Excellent service
Excellent service , Courtney is the best , she helped me out by ordering a gorgeous watch and I am thrilled ! ❤️⌚️
12 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Tina Bastin,
Thank you for providing us with a 5 star review! We are thankful that you were satisfied with our excellent service, and that Courtney was able to find you the perfect watch.
Please come back and visit us again soon.
Kind regards,
Watches of Switzerland
Good customer service
Good customer service. Watch was delivered quickly. I love the "take a pic" app to compare
7 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Jesse,
We truly appreciate the time you took to leave us such a wonderful review, thank you so much!
Kind regards,
Watches of Switzerland
Highly Recommend Watches if Switzerland
The watch was delivered quickly. After the watch arrived, they reached out to me via email congratulating me, and they included instructions on how to extend the warranty. As far as an online experience goes, it couldn’t have been better.
8 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Warren,
Thank you so much for the glowing review, it means a lot! We're glad to hear about the wonderful experience you had while purchasing your timepiece. We'll be sure to share your kind words with the team and hope you continue to enjoy your new watch.
Kind regards,
Watches of Switzerland
Odpowiedź od watchesofswitzerland.com
Dear C Balls,
Thank you for the 5 star review! We appreciate your kinds words, and we look forward to assisting you in the future.
Kind regards,
Watches of Switzerland
Another seamless purchase from Watches…
Another seamless purchase from Watches of Switzerland. Love this blue Tudor Chrono, it might be my new favorite!
3 kwietnia 2025
Odpowiedź od watchesofswitzerland.com
Dear Aaron W,
Thank you for providing us with a 5 star review!
We are delighted to hear that your purchases have been seamless, and we appreciate you shopping with us.
We look forward to assisting you again in the future.
Kind regards,
Watches of Switzerland
Excellent customer service
The whole experience was great! Website easy to maneuver through. Customer Service very helpful and professional. Always got to speak with a person.
31 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear Cris,
We are elated to hear such kind words coming from our client's. We appreciate the 5 star review, and you've truly made our day! Please come back and shop with us again soon.
Kind regards,
Watches of Switzerland
Repeat Customer
This was my 3rd purchase in as many years from WOS and every single transaction has been smooth. The first purchase was in store at the Cincinnati location where a wonderful sales woman named Robin assisted me. The last two were online because I was not able to get into the store but Robin was kind enough to answer questions about the pieces I was interested in through text. The watches were delivered next day which was awesome because I did not have a long wait for my delivery. 10/10 highly recommend!
18 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear Dominic Collins,
Thank you for the 5 star review! We thank you for your patronage, and we are happy to hear that every transaction from start to finish has been smooth with Robin. Thank you for your loyalty, and we look forward to servicing you again in the future.
Kind regards,
Watches of Switzerland
It was time (pun really not intended)
I've been debating about a Cartier and you guys made it an easy final decision. I know buying on time is a bit déclassé, however zero interest over a year was a no brainer. I ordered Thursday evening and had the watch on my wrist by noon Saturday. I can't get mail delivered that fast anymore! Nice job.
28 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear ARH,
Thank you for the 5 star review!
We are elated to hear that you were satisfied with our online service. Enjoy your new Cartier timepiece, and we look forward to servicing you in the future with any watch needs you may have.
Kind regards,
Watches of Switzerland
WOS Exceptional Quality of Service.
WOS, as always spared no expense in making sure that someone reached to me to coordinate the time/date and also checked to see how my building receives packages. Everything arrived in a timely matter in excellent condition. Thank you.
24 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear Sean Hawkins,
Thank you for the 5 star review!
We are happy to hear that you were satisfied with our ordering process and that you received your package in a timely manner.
We look forward to servicing you for years to come.
Kind regards,
Watches of Switzerland
Max was exceptional!!!!!
My son and I stopped in and we were so lucky to meet Max. He was so wonderful showing us all different watches. Max and my son were so thrilled to see each watch as he took them out of the case. We were so comfortable and pleased we purchased two. One for myself and one for my son. Thank you Max!!! There is only one place to buy a watch. We will be back.
23 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear Danette Bussey,
Thank you for the 5 star review! That is amazing to hear, we are so greatful to have Max apart of our team. We appreciate you for your kind words for Max, and we welcome you and your son back to shop with us anytime.
Kind regards,
Watches of Switzerland
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