The most atrocious after sales service I have ever come across, and I am a customer having bought 3 watches. One of these watches, a £5900 Cartier needed a repair. The Brent Cross branch took the watc... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My husband and I have been shopping at Watches of Switzerland located in American Dream mall, NJ, for the past few years now. Our AD, Philip, is hands down the best AD! He is friendly, patient, and... Zobacz więcej
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This was my 3rd purchase in as many years from WOS and every single transaction has been smooth. The first purchase was in store at the Cincinnati location where a wonderful sales woman named Robin as... Zobacz więcej
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Went to Watches of Switzerland at Hudson Yards to visit Mandi but sadly she’s off that day but Alyssa one of the Sales Professional came and warmly welcome me and ask me if there’s anything she can he... Zobacz więcej
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Informacje dotyczące firmy
O watchesofswitzerland.com
Napisane przez firmę
LUXURY WATCH BRANDS
MENS LUXURY WATCHES
LADIES LUXURY WATCHES
FIND A STORE
Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.
There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.
At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.
Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.
Dane kontaktowe
4,2
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Staff is excellent
Staff is excellent. Mahdi is very well informed and very professional. Super courteous.
18 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear James Dastra,
Thank you for providing us with a 5 star review! We appreciate your kind words for Mahdi, they will be shared with her and our team.
Please come back and visit us again soon.
Kind regards,
Watches of Switzerland
Best customer service
Best customer service. Easy communication. Very responsive. Kudos to all the staff who helped me!
18 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear Ricky E,
Thank you for providing us with a 5 star review! We appreciate you taking the time to provide us feedback on your experience, and we look forward to servicing you in the future.
Kind regards,
Watches of Switzerland
Odpowiedź od watchesofswitzerland.com
Dear ZP,
Thank you for the 5 star review! We love to hear that you are satisfied with your timepiece and our fast shipping.
We look forward to assisting you in the future with any watch needs you may have.
Kind regards,
Watches of Switzerland
Service was excellent
Service was excellent. I think I had my watch in under 2 days. Will do business again!
12 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear Sereno Beneccio,
Thank you for contacting us!
It brings us joy to hear that you were satisfied with our fast and excellent service. We appreciate you for taking the time to share your kind words, and we welcome you to shop with us again soon.
Kind regards,
Watches of Switzerland
Within 24 hrs of my order
Within 24 hrs of my order. My watch was delivered fast and efficient.
13 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear Jason,
Thank you for providing us a 5 star review! We are elated to hear that you were satisfied with our fast and efficient service. Please come back and visit us again.
Kind regards,
Watches of Switzerland
Online transaction and ordering process…
Online transaction and ordering process was simple and extremely efficient!
10 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear Paul Brehne,
Thank you for the perfect rating!
Please come back and visit us again soon, and we look forward to assisting you.
Kind regards,
Watches of Switzerland
Delivery experience was horrible
The watch is amazing. However, the delivery was an ordeal. The FedEx guy left a note at my doorstep saying I did not answer his calls, without even trying to call me and I had to go all the way to their office to pick it. They told me to get there by 5 PM. I reached their office at 6:30 and the watch was still not available with them and I had to wait once again. This was a gift from my girlfriend and the whole experience got ruined because of the incompetence of FedEx
5 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear Vivek Shankar,
Thank you for providing us feedback! We are sorry to hear that you experienced issues with the delivery of your package. We hope you accept our apology and we look forward to having the opportunity of servicing you again in the future.
Kind regards,
Watches of Switzerland
Odpowiedź od watchesofswitzerland.com
Dear Beccalossi Nicola,
Thank you for the 5 star review! We are happy to hear that you are satisfied with our services.
We look forward to assisting you in the future with any watch needs you may have.
Kind regards,
Watches of Switzerland
Always a pleasure to do business with.
Always a pleasure, quick shipping, transparent, and an easy process.
4 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear JJ,
Thank you for a 5 star review! We appreciate you taking the time to share your feedback, and we welcome you back to shop with us again.
Kind regards,
Watches of Switzerland
Grand Seiko Excellent buying experience
Excellent buying experience, top notch superior delivery and packaging.
7 marca 2025
Odpowiedź od watchesofswitzerland.com
Dear Mark Kmiecik,
Thank you for the 5 star review! We love to hear your kind words, and we appreciate you noticing our top notch delivery, and packaging.
We look forward to assisting you in the future.
Kind regards,
Watches of Switzerland
Odpowiedź od watchesofswitzerland.com
Dear Alan Buford,
Thank you for the 5 star review! We appreciate you taking time to provide us feedback on your experience. Your kind words will be shared with Max and his team, and we look forward to assisting you in the future.
Kind regards,
Watches of Switzerland
I ordered a Tudor Balck Bay 39
I ordered a Tudor Balck Bay 39. I was told by email I would receive the package next day, but only a label was printed and was sent out the next day. I don’t mind since it was still fast enough for me but it’s not ideal to tell someone they will get something the next day and receive it two days later. More importantly the watch came in the Tudor box inside of a WOS box inside of the shipping box which was good. Once I opened the box, the problem started. The watch was not centered and loose on the watch holder. The tag was not on the watch but loosely thrown in the box. The watch had no original wrapping or seals. The watch had some smudges and even a small imperfection on the bracelet clasp. I love the watch but sadly disappointed in the overall presentation I got from WOS.
19 lutego 2025
Odpowiedź od watchesofswitzerland.com
Dear Erick Pacheco,
Thank you for taking the time to share your feedback with us! We're happy to know you love your Tudor Black Bay 39, but regret to hear about your disappointment regarding the overall presentation.
As you could maybe tell from our other reviews, we really pride ourselves in providing top-notch presentation and packaging, and we're sorry that we fell short this time around. We will certainly learn from your experience and review it internally to ensure it does not happen in the future.
We have mailed you a branded gift as a token of our appreciation! Once more, thank you for your feedback.
Kind Regards,
Watches of Switzerland
Quick delivery of exactly what I was…
Quick delivery of exactly what I was looking for.
18 lutego 2025
Odpowiedź od watchesofswitzerland.com
Dear Ryan Rosales,
Awesome!! Thank you for your 5 star review! We appreciate you for taking the time and providing your feedback, it has most definitely put a smile on our faces. It's client's reviews like yours that keep us striving for greatness.
We look forward to serving you again in the future.
Kind regards,
Watches of Switzerland
Great experience!
Great experience! Fast shipping and watch was beautifully and safely packaged. Appreciated a sales associate reached out via email to make sure if I had any issues to contact them directly.
18 lutego 2025
Odpowiedź od watchesofswitzerland.com
Dear Seth,
Thank you for providing us with a 5 star review! We are happy to hear that you were satisfied with your purchase, and we look forward to servicing you in the future with any timepiece needs you may have.
Kind regards,
Watches of Switzerland
Odpowiedź od watchesofswitzerland.com
Dear David,
Thank you for the 5 star rating! We are happy to hear that you were satisfied with our service, and we look forward to welcoming you back in the future.
Kind regards,
Watches of Switzerland
Shilo Ryan is a fantastic salesperson, bravo.
Shilo Ryan, the sales person, was fantastic. She assisted me in the best possible way to obtain this rare watch.
16 lutego 2025
Odpowiedź od watchesofswitzerland.com
Dear Leonard,
Thank you so much for the terrific review, we can't wait to share it with Shilo!
Kind regards,
Watches of Switzerland
Amazing experience
The watch I ordered came the very next day and my husband loves it so much. I plan to use this retailer for years to come, and continue to add to his watch collection. The service was super fast and seamless. I also visited the location in soho and it was wonderful. 10 out of 10
14 lutego 2025
Odpowiedź od watchesofswitzerland.com
Dear Kemora Jacques,
Thank you for contacting us and providing us with a 5 star review! We value your feedback, and we appreciate you taking the time to provide it to us.
We look forward to servicing you in the future.
Kind regards,
Watches of Switzerland
I didn't receive my watch
I didn't receive my watch. Didn't get any email that it was being delivered.
9 lutego 2025
Odpowiedź od watchesofswitzerland.com
Dear Harry Valenciano,
Thank you for contacting us! Upon our research we do show that your package was successfully delivered to you. If you need any further assistance please do not hesitate to contact us.
We apologize for any inconvenience.
Kind regards,
Watches of Switzerland
Odpowiedź od watchesofswitzerland.com
Dear Jay Stone,
Thank you for the 5 star review! We are ecstatic to hear that you received your timepiece in a timely manner and we are delighted to hear that it is what you expected.
Kind regards,
Watches of Switzerland
Great realisable service
I spoke with a client advisor before making my purchase, and they provided excellent sizing advice. The shipment was prompt, and the delivery was secure.
31 stycznia 2025
Odpowiedź od watchesofswitzerland.com
Dear Terri,
Thank you for the 5 star review! We are happy to hear that you received the proper guidance prior to making your purchase, you appreciated our timely and secure delivery.
We look forward to servicing you in the future.
Kind regards,
Watches of Switzerland
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.