Great customer service. Emailed a query, received speedy and very helpful answer. Even provided with a tel. no as was experiencing problems placing on line order. Brilliant for a non tech person! Succ... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
First time purchasing from Vionic and I can say that everything went smoothly from purchase to quick delivery by Evri. Although I loved the trainers I was rather disappointed because I have a wide f... Zobacz więcej
Vionic were recommended by my podiatrist as I need a shoe which will accept an orthotic insole. I wanted a list of stockists, but there is no information on the web site. Tried to phone but automate... Zobacz więcej
My first buy from Vionic, and the delivery went astray. This is stressful for a first-time buyer who has just spent £100, but Kimberley at Vionic Customer Services was brilliant, I felt really support... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Dane kontaktowe
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Zjednoczone Królestwo
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
Dobra
634 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 91% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
First time customer
First time customer, sadly had to return shoes as they were too big despite being my regular size. These were returned on 22 June. Received confirmation email that the shoes had been received and that refund would be processed. Still awaiting this refund of £118 as of 1 july. I was going to order further pairs in the correct size but will now not do so. Waiting nearly 3 weeks for a refund is very poor. I have sent an email requesting my refund but this has been ignored.
1 lipca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for sharing your feedback, and I’m very sorry for the experience you’ve had — waiting this long for a refund is understandably frustrating, especially after receiving confirmation that your return was received.
I want to reassure you that your refund of £118 has now been fully processed. It should appear back with your original payment method shortly, depending on your bank’s clearing times.
We apologise sincerely for the delay and for the inconvenience caused.
Many thanks - Customer care
Amazing experience
Amazing experience! Thank you Kimberley for ensuring my parcel got to me in good time.
I will patronise Vionic Shoes UK.
A trustworthy company.
Thank you!
29 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your wonderful review! We’re delighted to hear you had an amazing experience, and we’ll be sure to pass your kind words on to Kimberley — she’ll be thrilled to know her support made a difference.
We truly appreciate your trust in Vionic Shoes UK and look forward to welcoming you back again. Thank you for choosing us!
Many thanks - Customer care
These are the best
These are the best, most comfortable shoes I have ever had. I only wish I could afford more pairs, but Vionic are what I would call an investment for your feet!! 👌
20 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for sharing your experience! We’re thrilled to hear these are the most comfortable shoes you’ve ever had. Vionic really does put a lot into support and long‑term comfort, and it means a lot to know they’ve made such a difference for you.
We appreciate your kind words and hope you enjoy every step in your pair — they truly are an investment in happy feet!
Many thanks - Customer care
No Evri collection point for Return
Evri do not have a collection point anywhere near here. I sent an email to Vionic and got an excellent solution. Parcel has been collected today.
25 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
We appreciate you sharing your experience. While we regret that Evri didn’t have a suitable collection point near you, we’re delighted that Vionic were able to offer an excellent alternative and ensure your parcel was collected. Please don’t hesitate to reach out if you need further support.
Many thanks - Customer care
The power of a poor review…
All I asked for was replacement cream laces for my trainers, as mine have already started to fray after only a month!! Kimberley declined to supply me with a new pair which I consider very poor customer care for a faulty product. I like the trainers but am now forced to replace Vionic’s sub-standard quality laces. Think twice before purchasing!
After posting this review, Vionic contacted me and sorted out my problem quickly, efficiently and with a very courteous and helpful manner. This should have been possible without the need to post a negative review. Now much happier!
23 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thanks for sharing this, and I’m sorry your laces started fraying so quickly—that’s frustrating, especially after just a month.
To clarify, we don’t sell laces as an individual product. That said, because your trainers are only a month old, we’d like to help. Please email us with your order number so we can review this.
We appreciate you updating your review.
Many thanks - Customer care
Fantastic supportive trainers
Fantastic supportive trainers, and very helpful after sales support too! I ordered 2 sizes to try, and returning of the size i didnt need was also simple, and refunded swiftly.
Would definitely recommend and will be buying more!
17 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your wonderful review! We're delighted to hear that you're enjoying your trainers and that our after-sales support, returns process, and refund service met your expectations. We appreciate your support and hope you continue to enjoy your Vionic shoes.
Many thanks - Customer care
I do love Vionic shoes but what is the…
I do love Vionic shoes but what is the point if they NEVER have your size The size 5 and 6 NEVER available. So I have been tracking their site for months. No slipper available in my size. I have officially given up. It's a shame they clearly have a huge fan base. People love the shoes and slipper but they won't supply common sizes.
17 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your feedback. We're very sorry to hear of your frustration and understand how disappointing it is when your size isn't available, especially after checking for such a long time.
We truly appreciate your support and kind words about our products. Demand for certain sizes, including sizes 5 and 6, can be very high, which can unfortunately lead to limited availability. We are continually working to improve our stock levels and appreciate your patience.
Thank you for taking the time to share your experience with us.
Many thanks - Customer care
My order was lost at the logistics hub
My order was lost at the logistics hub, when I contacted customer services my query was dealt with straight away in a very professional manner and a replacement was sent. Thank you
9 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for taking the time to leave a review.
We are sorry that your original order was lost in transit, but we're pleased to hear that our Customer Care team was able to resolve the issue quickly and arrange a replacement for you.
Thank you for your patience and for your kind feedback. We hope you enjoy your new Vionic shoes.
Many thanks - Customer care
Customer Service Not Great
I placed an order on 31st May and tried to contact them a number of times before my holiday to check on delivery and have had no response from emails or voicemails left. I received a notification my order was with the courier but it hasn't been delivered and when I contact the courier they ask me to speak to the supplier.
Things happen but the customer service response is awful in my opinion
31 maja 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
We are very sorry to hear about your experience and apologise for the frustration and inconvenience caused.
We understand how disappointing it must have been not to receive a response before your holiday, particularly when you were trying to obtain an update on your order. This is not the level of service we aim to provide.
Having reviewed your case, we can see that a member of our Customer Care team has now been in touch and has arranged a replacement order for you. We hope this helps to resolve the matter and that your replacement reaches you as expected.
We value your feedback and will use it to help improve our service going forward.
Many thanks - Customer care.
Very happy with Vionics
I have ordered several times from Vionicshoes and found them very efficient. Their footwear is well made and very comfortable. Orders arrive within a few days. I had one pair of trainers that didn’t arrive so sent a message through. I was instantly refunded shipping costs while further enquires were made. It turned out the delivery company had lost the order so I was given a full refund. I am very happy with this company and would highly recommend them.
2 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your kind review and continued support. We are delighted to hear that you find our footwear comfortable and that you've been pleased with our service.
We're sorry that your order was lost in transit, but we're glad we were able to resolve the issue for you quickly. Thank you for your recommendation—it is greatly appreciated.
Many thanks - Customer care
Odpowiedź od VionicShoesUK
Thank you for taking the time to leave us a review.
We are delighted to hear that you were happy with the customer service you received. Providing excellent support to our customers is very important to us, so your kind feedback is greatly appreciated.
Thank you for choosing us, and we hope to serve you again in the future.
Many thanks - Customer care
Failure to Delivery Order
After 2 weeks from ordering shoes without a delivery or any communication explaining the delay, I cancelled the order.
10 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
We are very sorry for the disappointment and inconvenience caused by this experience.
Unfortunately, your parcel appears to have gone missing within the Evri network after dispatch. We understand how frustrating it must have been to wait two weeks without receiving your order or any meaningful update regarding the delay.
Upon receiving your request, we cancelled the order as requested and arranged the appropriate refund. However, we fully appreciate that this does not make up for the lack of communication and the inconvenience caused.
Please accept our sincere apologies. We are reviewing this case internally to help improve both our communication and our handling of delivery issues so that we can provide a better experience in the future.
Thank you for your feedback - Customer care
Evri lost my order
Evri lost my order, Vionics refunded me but didn't have the trainers that I ordered for holiday.
8 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your feedback, and I’m very sorry to hear about your experience.
I completely understand how frustrating it must have been for your order to be lost in transit, especially as you needed the trainers for your holiday. While I’m glad we were able to refund you promptly, I’m sorry we couldn’t provide a replacement.
We really appreciate you taking the time to share this, and we're sorry for the inconvenience caused.
Many thanks - Customer care
Absolutely beautiful shoes made of good…
Absolutely beautiful shoes made of good quality leather with just the right heel height. I ordered the Hazel Pointed Toe Heel but sadly had to return them as they were just a little bit narrow - if they were made just a little bit wider I would have ordered more of these shoes in various colours as they are very flattering.
7 maja 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your lovely feedback! We're delighted you loved the quality, style, and heel height of the Hazel Pointed Toe Heel. We're sorry the fit was a little narrow for you, but we truly appreciate your comments and will share them with our team. We hope you'll find the perfect fit with us in the future.
Many thanks - Customer care
First class customer service
Did exactly as I requested. I sent an email asking for help to return some sandals.
Prompt reply and explained my next steps.
Thank you
4 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your kind review. We're delighted to hear that our team was able to respond promptly and provide clear guidance on your return. We appreciate your feedback and are always happy to help whenever you need assistance.
Many thanks - Customer care
Vionic white leather lace up Trainers…….
I purchased Vionic Trainers via QVC, very pleased, decided to order another pair directly with Vionic.
I chose a white leather pair. The Vionic design philosophy with inbuilt arch support appealed to me, I have high insteps. The white leather lace up trainers arrived. Unfortunately I noted a fault in manufacturing, only slight but with the overall effect of tipping my left foot inwards, eg as fallen arches. I was helped by a female member of the Customer Care staff. Very helpful, as I had just missed the Returns window not being well. She arranged fir my Return, and a full Refund offered, including the cost of the Return. I was disappointed the Trainers had a fault, but it has not put me off Vionic. I did experience a puzzle, the name “Calares” was used instead of Vionic on the documentation. I checked to make sure they were the same company business.
2 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for taking the time to share your experience. We're sorry that your trainers arrived with a fault, but we're delighted our Customer Care team was able to help and arrange a return and refund for you. We truly appreciate your understanding and are grateful that this hasn't put you off Vionic. Thank you also for highlighting the confusion around the documentation name—we value your feedback and will share it with the relevant team. We hope to welcome you back again soon.
Many thanks - Customer care
Great customer service
Contacted customer service about an item no longer in stock to enquire about possible substitutes. Received a prompt and informative response to help me choose an alternative. Would not hesitate to get in touch with any future questions I might have.
3 czerwca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for taking the time to leave such positive feedback. We're pleased to hear that our customer service team was able to respond promptly and provide the information you needed to find a suitable alternative. Your kind words mean a lot to us, and we're always happy to help with any questions or product enquiries. We look forward to assisting you again in the future.
Many thanks - Customer care
First class customer service. Sent pics of trainers cracking after a…
Sent pics of trainers cracking after a few months - new pair despatched immediately without question. Excellent service - more than made up for the faulty pair. Trainers helped my plantar fasciitis btw.
29 maja 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for sharing your experience with us. We’re really glad our team was able to get a replacement pair sent out to you quickly and without any hassle — that’s exactly the level of service we aim to provide. We’re sorry the original trainers developed cracks after just a few months, but it’s great to hear the new pair has not only resolved the issue but also helped with your plantar fasciitis.
Your feedback means a lot, and we appreciate you giving us the chance to put things right.
Many thanks- Customer care
Warning: Quality Declining
Warning: the quality of the slippers is declining. I exclusively buy this brand, and have done for years. Normally a pair lasts me 4 months of full-time, indoor use. This last pair lasted ONE MONTH, before utterly trashed. Nothing has changed on my side. If anything slightly LESS use due to mobility issues and a change of location/lifestyle. Weight same. So investing with the expectation of not needing another pair for the usual 4 months and getting 1/4 of that is disappointing, to say the least.
27 maja 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for taking the time to share this, and especially for being such a long‑time, loyal customer. We’re genuinely sorry to hear that your most recent pair of slippers didn’t meet the standard you’ve come to expect from us. Given your consistent experience over the years, we understand how disappointing it must feel to have a pair wear out so quickly, especially when your usage hasn’t increased.
This isn’t the level of durability we aim to deliver, and your feedback is incredibly important. We’d like to look into this further and make things right for you. Please reach out to our team so we can review the issue and arrange a suitable resolution.
Thank you again for your honesty — it helps us improve, and we truly appreciate your support.
Many thanks - Customer care
Missing shoe!
After an initial problem with my order (only one shoe delivered) the situation was promptly dealt with. A new pair were delivered the following day with excellent correspondence and communications. I love vionics shoes as they support my arthritic feet beautifully without appearing old fashioned and clumpy! Keep doing what you are doing. Great shoes with excellent customer service!
27 maja 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for such a warm review — I’m really glad the mix‑up was sorted quickly and that your new pair arrived without delay. It’s great to hear how much Vionics help your arthritic feet while still looking stylish. We appreciate your kindness and your loyalty.
Many thanks - Customer care
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