My first purchase was a pair of pink Elara slide sandals. Apart from being a beautiful shade of pink they are so soft, comfortable and supporting. I am truly tempted to buy another pair. The workm... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Great customer service. Emailed a query, received speedy and very helpful answer. Even provided with a tel. no as was experiencing problems placing on line order. Brilliant for a non tech person! Succ... Zobacz więcej
Reakcja na opinię
Ordered shoes over a week ago, to be delivered by EVRI next day. The shoes still haven’t arrived and EVRI keep saying they’re looking into it and they’ll be here the following day. Vionic aren’t answe... Zobacz więcej
First time purchasing from Vionic and I can say that everything went smoothly from purchase to quick delivery by Evri. Although I loved the trainers I was rather disappointed because I have a wide f... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Dane kontaktowe
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Zjednoczone Królestwo
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
Dobra
644 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Disappointed
My order was cancelled due to a stock discrepancy. The email was followed with a request for a Trustpilot review. Here it is, disappointed. How can an order go through if you don't have stock? I had a discount code perhaps someone was paying full price.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
We’re really sorry for the disappointment caused by your order being cancelled. This was due to a stock discrepancy, and not in any way related to discount codes or other customers’ purchases. We understand how frustrating this is and are working to improve our systems to prevent it happening again.
We appreciate your feedback.
Many thanks- Customer care
Happy with the outcome
I had an issue with a pair of Trainers but I must say the Company were very fast & very mannerly & rectified my problem almost immediately .
Everything was done in a very professional & a very polite manner.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your kind words! We’re glad we could resolve the issue quickly and that you found our team professional and polite. We really appreciate your feedback!
Many thanks- Customer care
Great advice
Due to a problem with my gait following a brain injury I needed information about the construction of the shoes. I received a very helpful response that contained useful information and advice. I have now ordered my first pair of Vionic shoes. Thank you Kimberley.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your kind feedback! We’re so glad Kimberley could provide the information and support you needed. Wishing you all the best with your first pair—we hope they work perfectly for you!
Many thanks- Customer care
Quality service
I bought a lovely pair of loafers which unfortunately started making a creaking noise rendering them unwearable.I have numerous pairs of vionic shoes and have never had a problem with them,i love them.I emailed vionic who responded very promptly, offering advice to try to remedy the problem. When this didn't work I was offered a refund straight away. Great service from Kimberley at vionic. I look forward to ordering my next pair.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your thoughtful review! We’re sorry about the issue with your loafers, but we’re glad Kimberley could assist quickly and resolve it for you. It’s great to hear you love your Vionic shoes—we look forward to helping you find your next perfect pair!
Many thanks- Customer care
Although the shoes didn’t fit me well…
Although the shoes didn’t fit me well they were lovely, and the customer service was really professional, and easy.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your feedback! We’re sorry the fit wasn’t quite right, but we’re glad you liked the shoes and found our customer service professional and easy to deal with.
Many thanks - Customer care
The staff are excellent
The staff are excellent. They sorted out a problem I had straight away.
Very efficient service.
Very confident in dealing with this company after sales service is really good and they sort out any problems or queries very promptly.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your kind feedback! We’re really glad our team could resolve your issue quickly and provide efficient service. It’s great to hear you feel confident in our after-sales support—we’re always here to help.
Many thanks - Customer care
Worth the price
Vionics are more expensive than my usual footwear - but totally worth it. They were recommended by my podiatrist and I now have quite a few pairs! Great quality and good for my feet and the one time I had a problem they replaced them. Totally recommend.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your lovely review — we really appreciate it. It’s wonderful to hear that your podiatrist’s recommendation has worked so well for you. We’re also glad our team were able to help quickly when you had an issue. Thank you for recommending us.
Many thanks - Customer care
Soles fall apart and create a tripping safety issue.
Shoes looked OK at first. Terrible quality in the soles. I cant honestly say they are the worst shoes I have bought due to them falling apart so quickly. The soles just peel off then you end up tripping over them if your not even aware. They are a health and safety issue whilst being poor quality. I have tried four types of glue to try and repair them and they cannot be repaired. I 100% say I would avoid these ever again after my first experience with them. Please bare in mind I had only used them a dozen times as I have a wide variety of shoes. They fell apart very quickly and within a few months. This won't be a one off defect as many others are experiencing the same issue if you read through the reviews. Thanks for the reply. Also, you mentioned the customer service team contacted me. I have had no contact and nothing is in spam emails. Maybe this is a generic reply to the review and understand if this is the case.
26 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your feedback. Our customer service team has been in contact with you regarding this matter. After reviewing the information provided, we believe the glue separation seen after four years of use is consistent with normal wear and tear rather than a manufacturing fault. As the trainers have also been repaired using adhesive, this limits our ability to assess their original condition through our warranty process.
Many thanks - Customer care
Amazing customer service
Amazing customer service, I had a small issue with my order so I contacted their support team email and got a quick response remediating my situation as fast as possible. The product quality is really good and the brand will take any quality complaints very seriously.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your wonderful review.
I’m really glad we were able to resolve the issue with your order quickly — our team always aims to put things right as fast as possible. It’s great to hear you’re happy with the product quality, and we truly appreciate you recognising how seriously we take any quality concerns.
Many thanks - Customer care
If you ever need anything in the future, please don’t hesitate to get in touch.
Great shoes, great customer service
I received my shoes as ordered, but there was a problem with one of them. I contacted Vionic and received an immediate response. The matter was quickly and helpfully resolved. I can't praise Vionic's customer service enough, particularly Kimberley. I love my shoes. They are a perfect blend of fashion and physical support, ideal for any situation.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for taking the time to share your experience.
I’m really pleased to hear that we were able to resolve the issue with your shoes quickly, and it means a lot to know that you felt well supported throughout. I’ll make sure your kind words are passed on to Kimberley — she’ll be delighted to hear your feedback.
We’re thrilled that you love your shoes and that they’re giving you both style and support. Your review is truly appreciated.
Many thanks - Customer care
Return hiccup
I ordered 3 pairs of trainers and decided 2 pairs needed to be returned. Unfortunately I put the wrong pair in the return bag. I phoned Kimberley who was very understanding and helpfully sorted out the returns and reordered the pair I actually wanted. Very pleased 😊
17 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your lovely review.
I’m really glad we were able to get everything sorted for you. Mistakes with returns can happen to anyone, and I’m pleased Kimberley could help organise the correct pair and make the process as smooth as possible for you.
We truly appreciate you taking the time to share your experience, and I’m delighted to hear you’re very pleased.
If you ever need any further help, please feel free to get in touch.
Many thanks - Customer care
Excellent service shoes came so…
Excellent service shoes came so quickly, unfortunately had to return a pair Customer Service was excellent and new pair came just as quick.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your lovely review. We’re delighted to hear your order arrived quickly, and we’re equally glad that our customer service team could support you smoothly with your return. It’s great to know your replacement pair reached you just as fast.
We really appreciate you taking the time to share your experience.
Many thanks- Customer care
I’ve bought several pairs of Vionic…Excellent service and I wouldn’t hesitate to recommend them
I’ve bought several pairs of Vionic shoes and have always been pleased with both the quality and comfort. My most recent pair had a minor issue, but customer support handled it quickly and without any fuss.
They resolved things in a very fair and straightforward way, which I really appreciated. Great service all round.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that you’ve consistently enjoyed the quality and comfort of your Vionic shoes, and we truly appreciate your loyalty.
I’m sorry to hear there was a minor issue with your most recent pair, but I’m very glad our customer support team was able to resolve everything quickly and smoothly for you. It’s great to know the process felt fair and straightforward — that’s exactly the experience we aim to provide.
Thank you again for your kind words and for being a valued customer.
Many thanks - Customer care
Order cancelled without any direct notification
Ordered through PayPal got "expecting order " from Evri then nothing. No direct contact to let me know order had been cancelled and it was only on clicking through PayPal payment on to details I discovered this. In this day and age customers canand should be easily contacted,automatically, if a problem arises surely.
Appreciated the speedy response and if this has highlighted a problem that can be sorted for the future that is fair enough. Changed my rating from 1 to 3.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for taking the time to share this — I’m really sorry you had that experience. You’re absolutely right that customers should be contacted automatically if an order is cancelled or if something goes wrong, and it’s understandable that discovering the issue through PayPal rather than from us would be frustrating.
Your feedback is genuinely appreciated, and it’s something we’re actively working to improve so situations like this don’t happen again.
If there’s anything still unresolved, I’m here to help.
Many thanks- Customer care
Just to add - we really appreciate that you have changed your rating from a 1* to a 3* - thank you.
Zinfandel wide fit with built in arch support.
The sandals (Zinfandel) were lovely quality, looked and felt great on. Beautiful wide fit sandals with built in arch support are not easy to come by. They do run long though so I took previous reviewers advice to size down and was glad I did.
I should say that Evri managed to lose the first pair I ordered and I did have difficulty getting any help from Vionic customer services at first. They were very slow to respond to emails or phone calls. Once I got through though, I couldn’t fault them. The replacement pair arrived within 24 hours which has to be a record for anyone relying on Evri! Overall I am very happy would definitely be happy to use this company again.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your lovely review. We’re delighted to hear you’re enjoying the Zinfandel sandals and that sizing down worked well for you. We’re also glad we could get everything resolved quickly in the end — and that the replacement pair reached you so fast. We really appreciate your patience and your kind words, and we’d be very happy to welcome you back again.
Many thanks - Customer care
Fantastic customer service
Fantastic customer service.
Albeit a problem with one of my returns they still sorted it.
I quite often buy vionic because they are wide and supportive for my feet.
Thanks for the great service!
23 marca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your kind review. We're glad we could resolve the return issue for you, and it's great to hear Vionic continues to support your comfort. We truly appreciate your loyalty and look forward to helping again.
Many thanks- Customer care
Great customer service
Great customer service, Kimberley went over and beyond to help me.
27 marca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much — that’s really lovely to hear. I’m so glad you felt well looked after, and I’ll make sure Kimberley sees your message. It’ll mean a lot to her.
If there’s ever anything else you need, we’re always here to help.
Many thanks - Customer care
Excellent Customer Service
I had to return a pair of trainers that I had bought and was experiencing difficulty in returning them. I emailed the company and received an email from a Kimberley Collman who was very professional, polite and extremley helpful.
Kimberley is a credit to this company.
25 marca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for taking the time to share your experience with us.
We’re sorry to hear you initially had some difficulty with your return, but we’re so pleased that Kimberley was able to assist you and make the process easier. Providing professional, polite, and helpful support is something we truly value.
Your kind words mean a great deal, and we’ll be sure to pass your feedback on to Kimberley — she will be delighted to hear it.
Thank you again for your feedback and support.
Kind regards - Customer care
Great footwear and super customer service
I had a really positive experience with Vionic customer service. An issue with my order was sorted quickly and smoothly, and the refund was handled without any hassle.
The service was clear, efficient, and genuinely helpful. It made a big difference speaking to someone who got straight to the point and dealt with things properly.
Because of this experience, I will definitely shop with Vionic again; they sell consistently superior quality footwear: the best shoes on the market and have super staff. I highly recommend them to others. A special thank you to Kimberly, who handled this so well.
24 marca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with our customer service team and that your issue was resolved quickly and smoothly. Providing clear, efficient, and genuinely helpful support is always our goal, so it’s fantastic to know this made a difference.
Your kind words about our footwear and team truly mean a lot to us. We’ll be sure to pass on your special thanks to Kimberley — she’ll be thrilled to hear your feedback.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind regards - Customer care
fantastic Customer Care and After Sales…
fantastic Customer Care and After Sales team
answered my email within an hour and all sorted very favourably within 24 hours
20 marca 2026
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your wonderful feedback! We’re thrilled to hear that our Customer Care and After Sales team were able to assist you quickly and effectively.
It’s always our goal to make sure every issue is resolved smoothly, and your kind words mean a lot to the team.
We look forward to helping you again in the future!
Many thanks - Customer care
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