Vileda Recenzje 

Nach wenigen Jahren unbrauchbar wegen Materialermüdung der Arretierung aus Kunststoff!
Kurz nach Ablauf der Garantie ist auch bei mir die Arretierung aus rotem Kunststoff gebrochen mit der Folge, dass die Wäschespinne nicht mehr festgestellt werden kann und damit unbrauchbar ist! Eine Kulanzregelung (das Problem ist ja hinlänglich bekannt) schließt Vileda aus, sodass ich zum einen eine nicht nutzbare Wäschespinne zum Sperrmüll geben muss und nun bei der Konkurrenz eine neue gekauft habe! Danke für NIX, Vileda!

Retractable washing line broke after two months' use. This replaced a similar Vileda item which stopped retracting after two years. Argos won't replace or refund without code from Vileda. Vileda do not answer the phone, do not call back or reply to emails. Absolutely appalling customer service.

If I could give this company 0 stars, I would. I’m so upset. I have mental health issues & OCD. I am in desperate need of a mop as mine broke & I have an important event happening tomorrow at my house & it needs mopping. When I saw their advert for the new mop, I was so excited! Ordered straight away via their website & was delighted to see that they offer a next working day delivery service if you order before 2PM. Which is NOT the case with this company! I had ordered well within their time frame so they had plenty of time to despatch my item. I started to worry when no despatch email arrived, but gave them the benefit of the doubt. Waited until today, day of said delivery & still nothing. So I called, only to be met with passive aggressive advisors and a very unhelpful supervisor. It took 3 phone calls to get to speak to the supervisor and when I got through to her, she was just as bad as the advisors. They didn’t care that they hadn’t been able to meet their own time frame, after one of their employees admitted they failed to deliver the item within the stated time frame, they were blaming Royal Mail, which is garbage considering I’ve had parcels turn up on time from Royal Mail for ages now. There was no care for the poor customer journey, I was not treated as an individual at all and am left very sad, upset and disappointed by the experience. I am on a very low income and this was a treat to myself after having cheap mops for years and now I’m left with no mop, very little funds & having to go and buy a new mop today. I’m shocked that a big company can leave someone like this. Please AVOID!! UPDATE - AFTER the supervisor told me there is nothing they can do & that I should refuse the delivery, it seems that the supervisor Naomi has contacted Royal Mail to spite me. I now have to wait 1-3 working days for a refund I didn’t ask for as I took what they said when they told me they couldn’t do anything, my complaint was they didn’t meet a timeframe provided. Awful experience I’m shocked and I’m absolutely livid now!

Material Verarbeitung verbessern in jeglicher Hinsicht.
Zum einen geht es um den Vileda Wäschesammler King und zum anderen um den Wischmop Stil. Bei dem Wäscheständer geht immer einer der nicht mit Rollen versehenen Füsse ab. Dann lockerte sich erst eine Stange, dann nach kurzer Zeit die zweite und nun die dritte. Eine ist schon komplett rausgebrochen. Das bei einem Wäscheständer King der 34,60 gekostet hat und für den eine Aufbau Anleitung erforderlich ist. Der Stil für den Wischmop rostet und hält dadurch bedingt nicht allzu lange. Habe eine Mail an Vileda geschrieben, diese kam heute mit dem Vermerk zurück, die wäre nur für Gewinnspiele eingerichtet worden. Unglaublich! Da fällt einem nichts mehr zu ein.

I recently bought the extension pole for their rotary washing line. Unfortunately it did not fit. I sent an email to the address supplied in the invoice and called the number I found, twice but to No avail have they had the decency to reply to either. I would like to return the item and claim my refund.

Bought a long washing line - broke so they sent me a new one ( hence 1 stars) - second one broke. I have emailed twice and messaged via social media and nothing…. Lovely weather I just can’t hang my washing out!!!!!!!!!

It is truly the first perfect online order experience since I moved to Germany. I placed an order on Sunday, on Monday I received all the updates about the progress and on Tuesday the package was delivered! Absolutely no issues and great service. I need to also appreciate the packaging- no unnecessary plastics/ papers wich only makes more waste to manage and pay for, documentation sent by email, so none of mine privat information was in the package (in case of someone stealing it they at least won’t know my full name nor address). 100% recommend!

Appalling - whole company is a scam. First takes your money, then informs you AFTER you pay they cannot deliver to Northern Ireland, and then for unknown or unexplained reasons does not refund for a week.

Do not buy, do not trust.

I am writing to formally raise a complaint regarding the poor customer service I experienced following my purchase of a Tiltamatic Mop.

After minimal use, the mop stick fractured due to rust. I subsequently purchased a replacement unit four weeks ago, only to have the bottom section—the component that holds the sponge—crack in two.

I contacted your customer service team on Wednesday to report the issue. I received no response.

Given the necessity of maintaining hygienic floors—particularly as I have a 12-year-old child—I returned the defective product to Woolworths and replaced it with your “Massive Mop,” which also required the purchase of a compatible bucket. This cost me an additional $21.00.

When I followed up by phone this morning, your staff not only declined to respond meaningfully to my request for a Dust Tracker (as a courtesy), but also refused to connect me with a manager. I was advised that the manager was otherwise engaged—discussing sports, browsing the internet, and talking on the phone—and unavailable to speak to a customer.

I consider this level of service entirely unacceptable and well below the standards expected from a consumer-focused company. I request that this matter be reviewed and a resolution proposed promptly.

Magic Mop - survived for about 15 minutes. The black plastic "nut" connecting handle to mop head just sheared completely rendering the whole thing useless. This "product," as it stands, is garbage and will be hard to recycle, if at all. A drastic review of company ethical values pertaining to quality is, from what I have gleaned elsewhere, both urgent and overdue. Thank you.

Vergonzoso el trato de atención en cliente. Compro en Miravia el nuevo cubo con descuento, en total 30,95. No me envían el producto y me cancelan el pedido. Cuando pido explicaciones, su única solución es que repita el pedido, claro sin descuento y al 49,99. No me contestan más cuando les digo que es una solución inaceptable a SU error con la gestión de los pedidos. Caraduras es poco

Worst customer service I've ever experienced. A steam mop bought from them has broken. Slow replies from customer the service email. They eventually said they would replace the item then no word since, after numerous emails. Their phoneline never works as it just says they can't take a call right now. I have even left a voicemail. No response. Off to trading standards next

i purchased a Villeda spiny mop about 12 months go very happy i have just purchased the pro version which has 2 tanks no happy when you spin the mop it is so unstable it almost tips up i called customer service Open Monday to Friday from 9am to 5pm except Bank Holidays. Call 0345 769 7356 answering machine which cuts you off after 10 seconds so you can not leave you name and phone number along with your problem
VERY disappointed at £33.00

Queria canviar la bateria de mi robot Vileda, pues el aparato esta en muy buen estado. Les envié, al Servicio Tecnico, los datos i modelo del robot. Me contestan que la bateria que me enviaban era VR100, y que si no iba bien no la podia devolver. Y este es lo que les conteste:
Sres. Si es esta la bateria que Udes. quieren enviarme, les comunico que no es la que lleva el dispositivo de mi robot Vileda VR1090, es más... esta bateria no cabe en el espacio destinado para ella. 

Acudi a Uds, després de mirar en todas las redes, con la esperanza que siendo el Servicio Técnico de dicho aparato, me podrian ayudar y que serian más eficientes a la hora de  buscar la bateria de dicho modelo. 

Si todo lo que pueden hacer como Servicio Técnico es esto, ni siquiera investigar sobre las piezas de un producto que Uds han creado... me parece que tengo muy claro que no debo comprar nunca mas sus productos.

Saludos
Junto con esta contestación les envié la fotografia de la bateria que ellos querian que aceptara para mi robot Vileda, con la salvedad de que no podia devolverla si no iba bien. Me parece una tomadura de pelo.

Extremely Disappointed – No Item, No Refund, No Help!

I ordered the new Rinse Clean mop and bucket from Vileda a few months ago. Shortly after, I received an email from customer service informing me of a delay due to high demand. I was patient and waited, but the item never arrived, and I received no further updates.

I recently followed up to chase the order, only to be told that because of the time that has passed, they can no longer assist me. So I’m left with no product and no refund. Absolutely disgraceful service!

I’ve tried to be understanding, but the lack of communication and accountability is unacceptable. I will never buy a Vileda product again and urge others to be cautious. Buyer beware.

Call over 10 times at different times at different days the line is always busy, email no one response

Horrific customer service !!!!!

Just been ignored sent video of product as they requested and since then I’ve sent 4 emails and no one has bothered to reply …. They are shocking !!!!!

Bought a mop and bucket, and tried to enter the competition. I gave all my details and they said I had won a prize and to claim it through an email sent to me. I clicked on the link, and the page is non- existent! False Advertising!

Non existent customer service. My ironing board was delivered missing one of its rubber feet. Despite numerous emails and voicemail messages to their customer services department I’ve not heard a word from them. What an appalling company to deal with

Le spugne Ondattiva sono di una qualità bassissima. La parte abrasiva si sbriciola dopo pochi utilizzi. Oltre a perdere la capacità abrasiva, rimangono sparsi in giro pallini di materiale sintetico con il rischio di essere ingeriti. Ho comprato 6 confezioni da 3 pezzi (totale 18 pezzi), sono tutte così! Ho contattato il servizio clienti ma non sono interessati a risolvere il problema...mai più Vileda!