The Vida Premier Hub Support team are absolutely fantastic. They're always on call to support our clients' cases, deal with any issues quickly and efficiently, and are an absolute delight to speak... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
The Vida Premier Hub Support team are absolutely fantastic. They're always on call to support our clients' cases, deal with any issues quickly and efficiently, and are an absolute delight to speak... Zobacz więcej
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I use the V-Hub team most days when need assistance with cases. All the team are very helpful but Gemma in particular is very helpful and always has the time to help with cases, explain handy criteria... Zobacz więcej
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I don't often leave reviews, but this one is well deserved. We submitted a portfolio buy-to-let application on 27/07/2026 for an investor with six properties, all of which required full valuati... Zobacz więcej
Submitted a BTL case, provided all the required documents as soon as the underwriter requested them, which have been quickly assessed. Got an offer issued the same day valuation report came out. The e... Zobacz więcej
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More than ever before, borrowers need a lender that will react and respond when they are faced with financial complexity. Vida is the mortgage lending specialist with a clear focus on helping more customers in their home ownership journey, unravelling complex situations, and making the process clear and simple. Working exclusively with expert intermediary partners, Vida combines cutting-edge technology with skilled and caring people to deliver an efficient and differentiated customer experience. With over 11,000 customers we have lent over £2.1bn since our launch in 2015, but we want to do more. By continuing to invest in technology, people, and process to ensure we deliver a market-leading proposition that helps more people with a wider range of home-buying needs. We are flexible and efficient; we cut through complexity and never accept second best. At Vida, we always keep our promises, what you see is what you get, and it will never change. Put simply, Vida helps those who are typically ignored by high street banks to get life moving.
1 Battle Bridge Lane, SE1 2HP, London, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick turn around on this application. Great service from the underwriter Barry.

Odpowiedź od Vida Homeloans
Not the simplest case but Vida were really good in helping the case go to offer. Particular praise to Barry the underwriter who took the time to discuss the details of the case and ensure that it could go to offer. A hapy adviser and client

Odpowiedź od Vida Homeloans
This was the quickest specialist mortgage that i have done for a while. The underwriter-Barry Lindsay has been fantastic and informed me at the every stage of the application. He has been very informative and polite. It took less than a week to get a mortgage offer.
Many thanks!!

Odpowiedź od Vida Homeloans
Barry Lindsay - Superstar!!!
I've had some very questionable experiences with Vida in the past but great communication from underwriting on this one. Smooth application through to offer!

Odpowiedź od Vida Homeloans
Pat Muller - From Vida has been superb!!!!! Common Sense Underwriting. Was really patient with her approach. Waited for us..... She has made VIDA stand out alone. We need a lender to have this approach. She did what she said she would do. AMAZING!!! 2 offers. Understood the reason and worked with us to get the customer the result he needed to change and move on with his life. PAT, you are a star, and keep being like this!!! VIDA top employee of the MONTH for sure. Needs a medal or a bonus!!!!Eternally grateful!!!

Odpowiedź od Vida Homeloans
Just a little Thanks to Lisa with all her help on a recent case for a client with adverse credit.

Odpowiedź od Vida Homeloans
We had an amazing experience with Vida, especially with our underwriter Mark. He was professional, polite, efficient, and incredibly helpful throughout the whole process.
What really stood out was how he reviewed and changed the foster carer policy prompt, which made a huge difference to our application. Thanks to his support and understanding, we successfully received our mortgage offer.
Excellent communication, quick responses, and genuinely great customer service from start to finish. Thank you, Mark!

Odpowiedź od Vida Homeloans
Vida understood a complicated case and was able to process this with a simple common sense approach. Raymond Smith the UW was excellent in understanding the case and getting it over the line.

Odpowiedź od Vida Homeloans
I have been offered the mortgage from them, they are briliant, result was really quick. Keep up the good work.

Odpowiedź od Vida Homeloans
Client mortgage offer expired and had to re key application and client circumstances had changed but the speed of work and common sense approach was fantastic.

Odpowiedź od Vida Homeloans
Impressive service with a 'can do' attitude to lending. I will definitely look to use and recommend to my colleagues.

Odpowiedź od Vida Homeloans
I have placed two simultaneous applications with Vida to exit off a Bridging Loan which client has defaulted on, and the underwriters have been very flexible and understanding with the urgency required.

Odpowiedź od Vida Homeloans
I’m a broker based in St Albans and I honestly this deal would have fallen apart if it wasn't for Penelope Bailey at Vida Homeloans.
We were under massive pressure with this one. The time restraints were tight, and where other lenders either said no or just couldn't move fast enough, Penelope stepped in and turned everything around at a super fast pace. She went above and beyond for both me and my client to make sure we hit the deadline.
If you're a broker looking for someone who actually delivers when the heat is on, Penelope is an absolute saint. Can't recommend her enough.

Odpowiedź od Vida Homeloans
As mortgage brokers we use many lenders. Vida are one of the simplest, easiest and most helpful. Mortgage offers are produced quickly and if underwriters need something they contact you to discuss as well as email. Overall a very positive experience and will continue to use as long a the rates are competitive

Odpowiedź od Vida Homeloans
Vida is a specialist lender but they give a personal touch that most specialist lenders do not offer. From calls directly from underwriters to an interactive portal I do think Vida are on of the best out there. I have recently placed 2 specialist applications with Vida and both went through smoothly and to mortgage offer. It took a few weeks but we got there! A special mention to underwriters Mark Bellows and Patricia Muller for both their communication and stellar work on the cases. They are an asset to the Vida and I can tell you genuinely that the work they do is appreciated and respected by somebody works with all of the major lenders on the market.

Odpowiedź od Vida Homeloans
I always have such a positive experience using Vida and do not hesitate in recommending them to my clients. The whole process is quick, straight forward and easy to manage.

Odpowiedź od Vida Homeloans
Application process to offer as good as any high street lender

Odpowiedź od Vida Homeloans
When you place a case with adverse credit history and just a 5% deposit you know the lender is going to ask for additional information but what was great with Vida was their shopping list day1 stayed the same throughout the entire application all the way to mortgage offer. It was refreshing to not have to deal with additional requests for more and more information which feels like moving goal posts and adds to the stress for the client. Great service, short response times and real helpful people at the end of a telephone rather than AI only chatbots - thank you Pat for my pre-offer call and help moving the deal on to a better rate for the clients!

Odpowiedź od Vida Homeloans

Odpowiedź od Vida Homeloans
Thank you for a very quick and slick application process.
Offer issued very promptly with the minimum of fuss and requests for documentation.

Odpowiedź od Vida Homeloans
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.