Awful service. Repeatedly given updated delivery dates that stretch ever-further into the distance. Eventually told order coming from The Netherlands. By the slow boat to China? Will not be using this... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Having 3 cats I appreciate the fantastic discounts that Vetsend give regularly on the food my cats eat, as it’s so expensive these days to feed them. Orders are always received quickly.
Delighted to see you stock Trovet, it was recommended but hard to find what we were looking for! The hypo allergenic venison kibble and tins are working well for our dog at the moment but good we can... Zobacz więcej
I was delighted to find what I needed for my cat here. He had been ill due to struvite crystals and was refusing the (expensive) veterinary food on sale in the UK. I was able to get a bundle of all di... Zobacz więcej
Informacje dotyczące firmy
O Vetsend
Napisane przez firmę
Vetsend.co.uk is the online shop for your pet's health. Through our digital platform, we provide the very best for your pet. In our online shop, you'll find a wide range of high quality products for pets.
✓ Free professional veterinary advice
✓ More than 20,000 products available
✓ Over 500 high quality brands
Vetsend app
Download our Vetsend app now and enjoy exclusive app-only deals!
Friendly customer service
At Vetsend.co.uk, you benefit not only from an extensive range of high quality products, but also from fast and friendly customer service. Do you have questions about a product or your pet's health? Our Veterinary team, consisting of veterinarians and veterinary nurses, is here to help. They are happy to provide professional, no obligation advice so you can always make the best choice for your pet.
★ Customer Service: customer-service@vetsend.co.uk
★ Veterinary team: veterinarian@vetsend.co.uk
★ Whatsapp: 0031- 850 871 821
Newsletter
Looking for great offers and helpful tips to give your pet the very best care? Sign up for our newsletter today and receive the latest discounts and expert advice straight to your inbox!
Vetsend.co.uk - Online Pet Pharmacy
Napisane przez firmę
- Extensive Range of Products
- With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
- Professional Customer Service
- If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service Team via e-mail customer-service@vetsend.co.uk or Whatsapp 0031 850871821
Dane kontaktowe
Emmerblok 1, 4751XE, Oud Gastel, Holandia
- customer-service@vetsend.co.uk
- www.vetsend.co.uk
Promotions
4,5
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I never recieved my order
13 maja 2026
Odpowiedź od Vetsend
Dear,
Thank you for your review. Could you please contact our customerservice? The parcel is still on it's way to you.
Kind regards,
Team Vetsend
I was told that the order had been lost…
I was told that the order had been lost by the courier when it did not arrive. I was reimbursed and told if the order arrived later to refuse to take it. The order then arrived, luckily I was home, I had to run after the driver who just put it over the fence without even ringing the door bell. He was unhappy to take it back. A total incompetence throughout. I ordered from another company delivered in two days.
12 maja 2026
Odpowiedź od Vetsend
Dear customer,
Thank you for sharing your experience with us, and we deeply apologize for the inconvenience caused throughout this process. We understand how frustrating it must have been to deal with the mishandling of your order and the courier's behavior. This is certainly not the level of service we aim to provide.
Your feedback is extremely valuable, and we will ensure this matter is reviewed and addressed with our courier partners to prevent such incidents in the future. We truly regret that your experience with us did not meet your expectations.
If there is anything further we can do to assist you, please do not hesitate to reach out. Thank you for your patience and understanding, and we apologize once again for the trouble caused.
Product just as I'd ordered
Product just as I'd ordered. Very quick delivery. Excellent service. Thanks 😊
12 maja 2026
I am satisfied with your company
I am satisfied with your company. Thank you. I recommend it.
29 kwietnia 2026
Good experience
Easy to place order, fair prices /shipping costs
and order promptly received. Thank you.
7 maja 2026
Awful company
Awful company. I ordered a cooling jacket for my dog. It arrived in a filthy condition and looked like it had been used to clean the floor. Really disappointing that anyone would find it acceptable to post this to a customer. It was a brand new Ruffwear cooling jacket.
30 maja 2026
Opinia niezależna
Odpowiedź od Vetsend
Beste klant,
We are truly sorry to hear about the condition in which your cooling jacket arrived. This is not the standard we strive for, and we understand your disappointment. Please provide us with your order details, and we will ensure a prompt resolution.
Kind regards,
Team Medpets
This is a reply SOLELY to the LIAR who…
This is a reply SOLELY to the LIAR who replied to my first review about STILL NOT RECEIVING THE ORDER I PLACED ON FRIDAY. According to there website if you order on a working day mon to Friday your item(s) are sent the very next day we don’t open on weekends SO why say “your item was sent out today because yesterday was a bank holiday” yet SAM EMAILED ME AND SAYS IT WAS IN FACT SENT OUT YESTERDAY SO
A) WHO’s THE LIAR
B) SAM FROM CUSTOMER SERVICE OR
C) THE ONE WHO WROTE OUTRIGHT OUTRAGEOUS REPLY TO TRY AND JUSTIFY WHY IT IS THAT ITS AN HOURS FLIGHT FROM THE NETHERLANDS YET ITS TAKING 72 for a brush some LOGISTICS PLANNING FOR THAT .
Never again
27 maja 2026
Opinia niezależna
Odpowiedź od Vetsend
Dear Lindsey,
Thank you for sharing your concerns, and we sincerely apologize for the frustration and confusion surrounding your order. We understand how important it is to receive your items promptly, and we are sorry for any miscommunication that has occurred.
We aim to ship orders placed on business days the following day, but unforeseen circumstances can occasionally cause delays. We apologize for any conflicting information you received and for the inconvenience this has caused.
We will review your case internally to ensure we provide accurate information and improve our communication. Should you have any further questions or need assistance, please do not hesitate to reach out to us.
Kind regards,
Team Vetsend
Good service provided
3 maja 2026
I was delighted to find what I needed…
I was delighted to find what I needed for my cat here. He had been ill due to struvite crystals and was refusing the (expensive) veterinary food on sale in the UK. I was able to get a bundle of all different brands relevant to his condition without having to purchase a large box of each. I also purchased struvite tablets (to crash and mix into his normal food). Everything arrived together, well packaged and at a reasonable price.
5 maja 2026
Sorry, slow delivery let it down
Really sorry. Prices were on par with others. Delivery just far too slow.
5 maja 2026
Quick delivery well packaged.
1 maja 2026
Value for money
30 kwietnia 2026
Emergency visit
Helpful advice
Attention to detail
Sensible and responsible approach to treatment
27 kwietnia 2026
Good prices
Good price for the Virbac poultry dog toothpaste. Delivery a little slower than expected but it wasn’t an issue.
30 kwietnia 2026
Very good customer service
28 kwietnia 2026
No problem with our order and quite…
No problem with our order and quite satisfied with the service.
28 kwietnia 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.