We had the most amazing experience at our Veeve apartment in the 6th. The greeters were kind, communicative, and thorough with their explanation of the rental. The location was amazing - central enoug... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Agenzia affidabile e molto professionale. L´ appartamento affittato a Parigi è risultato non disponibile pochi giorni prima della partenza. L´ agenzia mi ha offerto una scelta fra tre case alternative... Zobacz więcej
Reakcja na opinię
This mansion truly blew our minds with its incredible facilities and the wide range of options available. The house is extremely comfortable and perfect for a group to spend quality time together wit... Zobacz więcej
Reakcja na opinię
Stayed in one of their apartments via airbnb; very (very) nicely put together. Felt a little bit heavy on admin; as they ask you fill in a few extra forms. Not sure how much is required for com... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Established in London in 2011, Veeve has become a distinguished name in premium short-term rentals, welcoming discerning travellers into some of the most desirable homes across UK and Paris. We have curated an exclusive portfolio of beautifully designed primary and secondary residences, each offering a refined and authentic alternative to traditional luxury accommodation. At Veeve, we specialize in pairing homeowners with guests who seek a true sense of place. Homes where character, comfort, and elegance come together effortlessly. Whether travelling for business or leisure, our guests enjoy the privacy, warmth, and sophistication that only a real home can provide. Our reputation is built on trust, exceptional standards, and meticulous care. With a dedicated 24/7 professional service team, we ensure every stay and every home is managed with the highest level of attention. From tailored guest support to seamless homeowner services, Veeve delivers a consistently elevated experience. We invite you to explore our curated collection, discover opportunities for listing your home, or connect with our expert team at: https://www.veeve.com/en-gb
Dane kontaktowe
210 NEW KINGS ROAD LONDON, SW6 4NZ, London, Zjednoczone Królestwo
- +44 (0)20 7993 5599
- guest.enquiries@veeve.com
- www.veeve.com
4,2
Dobra
1 tys. recenzji
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Smelly Apartment in Bayswater, London
On check in to our apartment in Bayswater, London, I noticed an unusual smell which I queried our check in host on. She brushed me off but later on I pressed her and said "this place smells a bit weird". She told me it was because I was early and the cleaners had just finished and it was the cleaning products they had used. It didn't smell anything like cleaning products that I had ever used...
We tried airing the unit out and brought fresh flowers and incense but the place still smelt bad, we thought maybe prior guest were unhygienic. After a few days and further investigation we found it got worse after the showers were used and then we discussed 3 bottle of drain cleaner in the rubbish area. We put two and two together and realised the stench was coming from the drains in the bathrooms. After complaining to Veeve they sent a plumber with more drain cleaner however he informed us that this was a waste of time as there was a bigger issue. After further pressing Veeve they sent the on-site building manager to talk to us. He was very frank and told us this was an issue with the apartments drains and was unable to be fixed. He said that Veeve normally plug in scents through the unit to cover the smell.
After numerous calls to Veeve they were very apologetic and admitted all the faults in an e-mail and offered compensation. After 9 nights in the apartment at a cost of approximately 9,000 pounds they offered 150 pounds compensation.
Moral of story. Do not book through Veeve. You are much better to book through Air BNB where you can read the reviews and see if issues like this exist. Air BNB is much more transparent. These guys are anything but transparent and if your accommodation has issues they will say the right things but in reality just fob you off.
31 sierpnia 2024
Opinia niezależna
Odpowiedź od Veeve
Thank you for sharing your feedback, and we sincerely apologise for the inconvenience you experienced during your stay. We fully acknowledge the issues raised, particularly regarding the odor from the drainage system, and are deeply sorry for the discomfort it caused. We understand that different individuals, including those not employed by us, provided varied explanations, which understandably added to the confusion and frustration. We are actively looking into it and we appreciate your feedback in bringing it to our attention.
While we always strive to assist and resolve issues promptly, we regret that this particular problem was beyond our control, as it stems from the building’s drainage system and temporary affected the property. We did offer £150 as a gesture of apology for the inconvenience caused by the drainage smell, though we understand it may not have met your expectations. This gesture was not intended as compensation or a refund for the accommodation, which remained fully usable throughout your stay, but rather to acknowledge the impact the smell had on your overall experience. We regret that this gesture did not provide the reassurance we hoped for.
We would also like to address your concern regarding transparency. We want to assure you that all of our reviews are fully visible and shared openly across various platforms, such as Trustpilot and major booking portals, including Airbnb. We take pride in being transparent and ensuring that guest feedback is easily accessible for those considering a stay with us. Our guests and potential ones are more than welcome to contact us directly to inquire about any of our properties, and we are always happy to provide additional details or answer any questions.
Once again, we sincerely apologise for the inconvenience and truly appreciate your feedback. Although this experience was not ideal for you, we hope you will give us the opportunity to welcome you again in the future, so we can demonstrate the high level of customer service we strive for every day and provide you with the exceptional stay you deserve.
The Veeve Team
Be careful!
Leftover dirty glasses and empty bottles. Also customer service is not responsive, they couldn't send me a copy of my paid bill despite multiple emails and phone calls.
2 września 2024
Opinia niezależna
Odpowiedź od Veeve
Thank you for your feedback.
We sincerely apologise that your experience did not match the standard we strive to provide. We are sorry for the delay in sending your invoice and for any inconvenience this may have caused.
Please rest assured that we are actively addressing the issue and will ensure your invoice is sent to you as soon as possible.
In terms of the property, we have a dedicated team that checks everything before and after each stay to ensure it meets our high standards. We are sorry that we fell short on this occasion and regret that we weren't made aware during your stay, as we would have taken immediate action to make your stay an enjoyable one.
We do our very best to promptly respond to our guests' inquiries, offering 24-hour support to ensure all guests are taken care of. We will look into your feedback and work to understand what went wrong in this case.
We hope that, despite these inconveniences, you were still able to enjoy your stay. We would appreciate the opportunity to welcome you back and deliver the exceptional service we are known for. Should you need any further assistance, please do not hesitate to reach out—we're here to help.
Best Regards,
The Veeve Team
The house is wonderful
The house is wonderful. Perfect location 5 minutes from the subway with which you can reach the center in 20 minutes. Excellent Wi-Fi. 2 minutes away there is a shopping center for shopping. Veeve agency always ready for any request. Very fast check-in and check-out with Antony who was perfect and precise in describing the house and services. Very clean sheets and towels. Ultra modern kitchen appliances. 2 55” TVs with Sky and Netflix (obviously in English). Fairly quiet and very characteristic neighborhood (all terraced houses). In the surrounding area there are several places within walking distance. If I return, I will look for this house again. The only negative note was the carpet in the bedrooms which was a little dirty near the walls.
25 sierpnia 2024
Opinia niezależna
Odpowiedź od Veeve
Hi Daniele,
Thank you so much for your fantastic review! We’re thrilled that you enjoyed the house and found the location and amenities ideal for your stay. It’s great to hear that Antony provided excellent service and that our team at Veeve was able to assist with your needs. We also appreciate your feedback regarding the carpet, and will pass your feedback onto the owner. We’re so glad you enjoyed the neighborhood’s charm and convenience, and we look forward to welcoming you back in the future!
Best wishes,
The Veeve Team
Well done Veeve!
Veeve have managed the letting of my apartment in London for 6 years and throughout this time I have had no problems. They have always found good quality guests and responded promptly to any customer queries. These have ranged from buying a new hob and arranging for the fitting when the existing one failed, to cleaning the carpet efficiently when a guest spilled red wine on it. They do the full service including providing sheets, pillow cases, duvet covers and arranging for their cleaners to clean the apartment between visits , put clean laundry on the bed, and leave the kitchen ship-shape.
As I don't live in London, it is important that I can trust them to cope with all the hassle. They have a team of efficient handymen who can usually fix anything except when there is a breakage, and then they send me online a choice of makes to buy and I just say which I would like and they order it and install it. They pay for it and deduct it from the income.
The account managers have always responded quickly to my queries and we have built up a personal relationship with each other. I have had 6 hassle-free years and will be sorry to say Goodbye but I am in the process of selling the flat.
5 września 2024
Opinia niezależna
Odpowiedź od Veeve
Dear Beryl,
Thank you so much for your kind words and for trusting Veeve with your lovely flat over the past six years. It has been a pleasure working with you, and we are delighted that you found our service reliable and efficient throughout this time. We’re so glad we could make managing your property hassle-free, especially given that you’re not based in London.
While we are sad to say goodbye, we wish you all the best with the sale of your flat and any future ventures.
Thank you once again for being a valued partner!
Best wishes,
The Veeve Team
Home away from home
It was a fantastic experience having a full house with all the key amenities we needed, including toys, scooters, etc for kids and bicycle, books, Alexa, etc for adults.
Excellent sitting room, bedroom and private garden spaces.
29 sierpnia 2024
Opinia niezależna
Odpowiedź od Veeve
Hi Wole,
Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic experience and that the house provided everything you needed for both kids and adults to enjoy. It’s great to know that the amenities, from toys and scooters to bicycles and books, added to your stay.
We’re glad you made the most of the sitting room, bedroom, and private garden as well.
We’d love to welcome you back for another stay in the future!
Best wishes,
The Veeve Team
The check in/out process was a breeze
The check in/out process was a breeze. The Veeve team was very attentive and got us into the unit immediately. The apartment was in a great location, easy access to everything. Will definitely stay again!
25 sierpnia 2024
Opinia niezależna
Odpowiedź od Veeve
Hi Tiffany,
Thank you so much for your lovely review! We're delighted to hear that the check-in/out process was smooth and that our team was able to get you settled in quickly. It’s great that you enjoyed the fantastic location and had easy access to everything.
We’d be thrilled to welcome you back for another stay in the future! Safe travels until then!
Best wishes,
The Veeve Team
Affidabili e disponibili
Agenzia affidabile e molto professionale. L´ appartamento affittato a Parigi è risultato non disponibile pochi giorni prima della partenza. L´ agenzia mi ha offerto una scelta fra tre case alternative (allo stesso prezzo) che rispecchiavano a pieno le mie esigenze. Puntuali alla consegna delle chiavi, le stanze erano pulite e subito disponibili nel riparare un problema ad una doccia. Esperienza molto positiva.
23 sierpnia 2024
Opinia niezależna
Odpowiedź od Veeve
Hi Andrea,
Thank you very much for your wonderful review! We are happy to hear that you found our agency reliable and professional. We apologize for the initial inconvenience, but we are glad to know that the alternative options provided met your needs. We appreciate you highlighting the punctuality and efficiency in resolving the shower issue.
It was a pleasure to host you, and we hope to welcome you again in the future!
Best wishes,
The Veeve Team
Amazingly Helpful
We had a mix up with our arrival times and Veeve went out of their way to accommodate us. They were extremely helpful on the phone and did everything they could to rectify our mistake. The apartment in Paris was wonderful. We Would definitely use them again.
15 maja 2024
Opinia niezależna
London 1-12 august
We made two reservation, the first from 1-6 of august in Angel and the second from 6-12 of august in Pimlico . In the first house there wasn't hair dryer and we had to buy it without compensation. In the second house the greeter doesn't show up and we had to go take key on a locker and then the house had no sheets and towels.The house were both nice and comfortable.The Veeve's customer care helped us but with great urgency.
1 sierpnia 2024
Opinia niezależna
Odpowiedź od Veeve
We are extremely sorry to hear about your experience, and we would be more than happy to refund the cost of the hair dryer. All of our properties come equipped with at least one hair dryer, and this should not have happened. Please do get in touch with us, and we will arrange the refund promptly.
As for the missing linen and towels at your second property, this is not our usual standard. All our properties are professionally prepared to a five-star standard and equipped with freshly laundered, professionally washed and ironed linen and towels. I sincerely regret that there was a delay in setting up and preparing the house for your arrival.
We are glad to hear that you appreciated the prompt assistance provided by our guest service team, as we are here to support our guests and address any unexpected inconveniences such as the ones you experienced.
I hope that, despite these challenges, you were still able to enjoy your stay and the comfort of our properties. We hope to have the opportunity to welcome you back and provide the high level of service that reflects our standards. Thank you for your understanding and your valuable feedback, which will help us continue improving our service.
The Veeve Team
Family visit to London
We rented a town house for a week in the Angel neighborhood of London with Veeve. We had a fantastic experience. The Veeve team was always prompt and friendly in responding, instructions were clear, and the in-person welcome when we arrived was very helpful and made us feel comfortable and right at home. Throughout our stay, communication with the Veeve team was great and check-out was straightforward and uncomplicated. We would rent with Veeve any time again.
31 lipca 2024
Opinia niezależna
Eine großartige Erfahrung
Es war von der Buchung bis zum Check out ein toller, fürsorglicher Service. Alle Fragen wurden zeitnah beantwortet und es wurde geholfen. Die Wohnung hat das versprochener was man auf den Bildern gesehen hat. Super sauber und alles sehr nice. Wir buchen definitiv beim nächsten Trip wieder hier.
18 lipca 2024
Opinia niezależna
Odpowiedź od Veeve
Dear Simone,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience from booking to check-out. It's fantastic to know that all your questions were answered promptly and that you received helpful service throughout your stay. We're also delighted that the apartment met your expectations, as shown in the pictures, and that you found everything super clean and nice.
We look forward to welcoming you back on your next trip!
Best regards,
The Veeve Team
Tolle Zeit in einem tollen Appartement!
Gute Lage, netter Empfang durch James, tolle Wohnung mit allen Annehmlichkeiten, zwei Badezimmer
23 lipca 2024
Opinia niezależna
Odpowiedź od Veeve
Dear Tanja,
Thank you for your wonderful review! We are very pleased to hear that you had a great time in our apartment. We’re delighted that you enjoyed the location, the warm welcome from James, and the amenities.
We hope to welcome you back soon!
Best regards,
The Veeve Team
Fabulous local house
The location and standard of the property in Hampstead was fantastic as well as its size given we are a family of five. It was right in the village, close to everything and was clean and comfortable. We greatly enjoyed our stay and would definitely return.
1 lipca 2024
Opinia niezależna
Odpowiedź od Veeve
Dear Jude,
Thank you for your fabulous review! We're delighted to hear that you and your family enjoyed your stay in our Hampstead property. It's wonderful to know that the location, size, cleanliness, and comfort of the house met your expectations and suited your needs perfectly.
We look forward to welcoming you back for another fantastic stay.
Best regards,
The Veeve Team
An exceptional experience!
Everything about our experience with Veeve was exceptional from beginning to end. I fell in love with the apartment in Paris; located on a quiet street, a large, beautifully decorated apartment with attention to detail in every square inch!! The art, the little decoupage boxes in the WC, Lalique glass female nude, furniture, gorgeous floor to ceiling windows with Juliet balconies, incredible kitchen, dining room, formal living room and THE best rain showers in the bathrooms!! I didn’t think the apartment could look even better than it did in the photographs. It exceeded our expectations. Veeve are consummate professionals; I have already recommended Veeve to friends visiting Paris in November. Thank you for everything, it was a trip we will never forget!. Until next time…
Warmly,
Jacqueline Lucchese & family 💋💋💋
3 lipca 2024
Opinia niezależna
Odpowiedź od Veeve
Dear Jacqueline and Family,
Thank you for your exceptional review! We are thrilled to hear that you fell in love with the apartment and that it exceeded your expectations. Your detailed description of the apartment’s décor, features, and overall ambiance is truly appreciated. We’re delighted that the attention to detail and the quality of the furnishings and amenities made your stay memorable.
It’s wonderful to know that you found our service professional and that you’ve already recommended Veeve to your friends. Your kind words and recommendations mean a lot to us.
We look forward to welcoming you back on your next trip to Paris. Thank you for choosing Veeve and for sharing such a heart-warming review.
Warm regards,
The Veeve Team
A stones throw from Eiffel Tower
Fabulous apartment in the heart of Paris a stones throw from the Eiffel Tower. The neighbourhood felt safe, is in great proximity to bakeries, cafes, restaurants, attractions. Veeve, the hosts were great at keeping in touch altering our meeting time at our request due to train delays. The apartment was beautifully decorated and furnished and very well catered. We would 100% recommend both Veeve and this apartment.
11 lipca 2024
Opinia niezależna
Odpowiedź od Veeve
Dear Martin,
Thank you so much for your fabulous review! We're thrilled to hear that you enjoyed your stay in the heart of Paris and appreciated the apartment's proximity to the Eiffel Tower, bakeries, cafes, restaurants, and attractions. It's wonderful to know that you felt safe and comfortable in the neighborhood.
We’re glad our team could accommodate your schedule changes and that you found the apartment beautifully decorated, furnished, and well-catered, we will pass this on to the homeowner also. Your recommendation means a lot to us.
We look forward to welcoming you back on your next visit to Paris!
Best regards,
The Veeve Team
Disappointing stay in Wimbledon Village
We stayed at this property for 5 nights, attracted by its fantastic location right at the end of the charming High Street and just a 15-minute walk from the All England Tennis Club and the Wimbledon Grounds. Conveniently, a Tesco Express is located right across the street for all your grocery needs.
However, our experience was spoiled by several significant issues. The "garden flat" is actually a basement apartment in an old house, which unfortunately means it is damp and moldy. The MOLDY SMELL all over was pervasive, and opening the built-in closet under the stairs released a particularly stronger odor. Our clothes in the bedroom absorbed the smell, resulting in a trip to the dry cleaner for even unworn silk dresses and suits—very annoying. :(
For coffee lovers, note that there is no traditional coffee maker, only a Nespresso Vertuo machine, and no coffee pods were provided.
Cleanliness was another major issue. The bathroom was dusty and grimy, with hair present. The master bed linen appeared unwashed, gross, having a large stain on the white comforter and hair underneath—yuck.
The property is managed by a company that is not always reachable, making it difficult to get timely assistance. For instance, the printed TV and Sky instructions were for an LG TV, but the flat now has a Samsung TV, with a completely different remote.
Additionally, the trash schedule provided was outdated (from 2022), forcing us to search online to determine which bins to take out.
Overall, despite the excellent location, the numerous issues we encountered mean we would not return to this property.
29 czerwca 2024
Opinia niezależna
Odpowiedź od Veeve
Thank you for taking the time to provide such detailed feedback about your stay. We're pleased to hear that you appreciated the property's fantastic location and the convenience of nearby amenities.
However, we sincerely apologise for the significant issues you encountered during your stay. The condition of the flat, including the dampness, moldy smell, and cleanliness problems, is unacceptable. We understand how frustrating it must have been to deal with these issues, and we deeply regret the inconvenience it caused, including the need to dry clean your clothes.
We apologise for the lack of a traditional coffee maker and the absence of coffee pods for the Nespresso machine. We will ensure that future guests are informed about the coffee-making facilities and provided with the necessary supplies.
Regarding the challenges you faced with the TV instructions and outdated trash schedule, we understand how these added to your frustration. We will update our information and ensure that we are more responsive and reachable for timely assistance.
Your feedback is invaluable, and we will address these concerns to improve the experience for future guests. We regret that your stay was not up to our usual standards and hope you might consider giving us another chance in the future.
Best regards,
The Veeve Team
Quaint walk up
House is bright and airy; bedrooms well configured for privacy. Location closer to Fulham than Kensington. Shower in upstairs bath not working properly and other shower dangerously slippery. Owner locks most closets and drawers leaving no place to unpack.
16 czerwca 2024
Opinia niezależna
Odpowiedź od Veeve
Thank you for sharing your feedback. We're glad to hear that you found the house bright and airy with well-configured bedrooms for privacy. We appreciate your note on the location being closer to Fulham than Kensington.
We apologise for the issues you encountered with the showers and the lack of available storage space. Your comments are very important to us, and we will address these concerns with the owner to ensure improvements are made.
Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.
Best regards,
The Veeve Team
One Stop Shopping
It was a full service option. Not only did we rent our vacation location, we were able also able to arrange a transfer from the airport. Worry free experience...how nice.
4 czerwca 2024
Opinia niezależna
Odpowiedź od Veeve
Dear Dalia,
Thank you for your wonderful review! We're delighted to hear that you had a worry-free experience and appreciated our full-service and the additional options, including the airport transfer. It's great to know that we could contribute to making your vacation more enjoyable and convenient.
We look forward to hosting you again in the future!
Best regards,
The Veeve Team
Great flat in a quiet neighborhood
This is the second year that we have rented this wonderful flat. It is well appointed, beautifully furnished, close to a sweet high street, and a three minute walk to the Tube. We can’t wait to return next year! Thank you to the owners and to Veeve for a splendid week.
11 czerwca 2024
Opinia niezależna
Odpowiedź od Veeve
Dear Barbra,
Thank you for your lovely review! We are delighted to hear that you enjoyed your stay for the second year in a row and found the flat well-appointed and beautifully furnished.
We are thrilled to be a part of your splendid week and look forward to welcoming you back next year. Thank you for your continued trust in Veeve and for your kind words about the owners and our team.
Best regards,
The Veeve Team
Great experience!
My family rented a London flat from Veeve for a week and we had a great experience. While there was quite a bit of paperwork to complete initially, I found their communication was clear and they were highly responsive to my emails. They were able to accommodate early check in (for a fee). I really appreciated that they has someone meet us at the flat for check in and walk us through all of the details of the flat. While having someone personally perform that task was lovely, Veeve could improve the process somewhat. When we tried to contact the person meeting us to let them know that we would be late, the phone number Veeve provided was incorrect. The person showing us the apartment had turned on a room unit air conditioner but failed to properly vent the unit or mention to us that it needed to vent out the window. To be clear, these were incredibly minor glitches. Overall, I found interactions with the Veeve to be excellent. The flat was clean, beautiful, in a great location, and completely accurate to the photos and description provided. I would both rent the same flat again and would be happy to work with Veeve.
25 maja 2024
Opinia niezależna
Odpowiedź od Veeve
Dear Boston Family,
Thank you for sharing your detailed feedback. We're thrilled to hear that you and your family had a great experience staying in one of our London flats and that you found our communication clear and responsive. We appreciate your patience with the initial paperwork and are glad that you valued the personal check-in experience.
We apologise for the inconvenience caused by the incorrect phone number and the oversight with the air conditioner. Your comments have been noted, and we will work on improving these aspects to ensure a smoother process for our future guests.
It's wonderful to know that you found the flat clean, beautiful, and accurately represented in the photos and description. We are delighted to hear that you would rent the same flat again and look forward to the opportunity to host you in the future.
Thank you once again for your valuable feedback and for choosing Veeve.
Best regards,
The Veeve Team
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