Ups Recenzje 

Avoid UPS. Hopefully they will be replaced with AI robots who follow procedures! My experience was disgraceful. I had an expensive insured parcel that required a signature. While I was at work, the driver, Adrian, left it in my postbox and emailed UPS confirmation that it had been delivered. I had not received it or signed. It appeared my name was used to confirm receipt without my authorisation. After I complained, the driver removed a parcel from my postbox while I was still at work, but UPS never sent a proper email explaining what happened. The confirmation email still said delivered, while the tracking page showed the parcel moving again. I sent a message to the driver that the next day I would finish late and, if so, he could take the package back to the main hub in Dublin, but he didn’t do that; he attempted the delivery the next day and left a note that the next day would be the third and final attempt. For the final delivery attempt, I took an entire day off work. Nobody came. My security cameras can prove that. Yet, UPS recorded an attempted delivery at 13:39. How can UPS justify recording a delivery attempt when nobody came to my property? This is the second time the delivery information was just a lie! I reported that to customer service. They promised to investigate. Then I got a call from a rude supervisor or manager at an unsolicited number, probably to avoid recording the conversation. They said I was to blame because I suggested a driver take the package to Dublin. They didn't mention signature forgery or false claims that the driver wasn't at my property. I still don’t have the package.

Absolutely terrible. Must unreliable service in the UK. Needs shutting down.

Overall,very poor service.This is the first and the last time i am using this service.Their system kept on flagging my delivery address without any reason.The parcel has not arrived and i dont think it will be in the future.0 stars

they have got to be the worst in the world
i am forced to deal with them because a supplier i buy from use ups i keep emailing the supplier to use someone else ups have the dumbest of agents in the call centre believe me i have dealt with them all they cant understand or do a single task without messing up your better off doing nothing an take the pain i dont want to give any stars i want to give 0

Liers! 2 days I’ve been at home and they
Saud they tried to deliver and I have not been at home. I wasted 2 days waiting for them to deliver. I have a camera which I checked and the delivery man didn’t Evan attempted to deliver my package.

Spent 10 minutes putting in all the details then when I go to check out, it takes you to another page then you have to refill all the details again then it says it’s taking you to the payment page and then it resets again.. then I go to Google and type FedEx 👌

Extremely poor experience with UPS.

UPS claimed they attempted delivery of my package twice, but I was at home and no successful delivery was made. After contacting customer service, the situation became even more frustrating.

I was told that my parcel had been redirected to some warehouse or collection location in Dublin, but the agent could not provide me with the actual address, Eircode, or any useful information about where my package is. I was simply told to wait for an email.

When I asked to make a formal complaint over the phone, I was basically told to go online and submit it myself. There was very little interest in actually helping resolve the issue.

For a major delivery company, I would expect much better communication, accurate delivery information, and customer service that actually takes ownership of problems.

After this experience, I will avoid using UPS wherever possible in the future.

UPS claimed delivery with no proof of delivery on two occasions. Items never turned up. And I have a ring doorbell and was at home both times they claimed to have "arrived". Liars.

Absolutely awful!!! Messed up the dates, I was at home waiting then they told me ai have cancelled!!

I would give 0 stars if I could. Apparently they need security access to my property and can't deliver for the last 3 days but I live in a house on main road where there is no security access needed.

Customer care team very unhelpful.

Honestly, my rating is zero. My experience dealing with this company has been entirely negative. They constantly lie about delivery dates and times, claim the delivery address is incorrect, and very often lose packages. It is almost impossible to get in touch with them, and their email replies are just meaningless, boilerplate responses. If it were up to me, I would never choose this company to deliver anything, anywhere.

Absolutely awful courier!!! This the 3rd or 4th time I ordered with them with express fee and they don't deliver on time!! Forget about asking refund for that fee they won't even reply to you. My parcel was out for delivery since 8am scheduled for 10am. Never showed up and then updtaded to end of day. I waited and now it's says tomorrow!! Is this a joke? 1 time is ok but over and over is just taking the piss. I called customer support and they assured me I would get till 19:30 and guess what..? Nothing!!! Absolute joke of company

The worst company I've ever dealt with in my whole life and hope I never have to deal with their incompetence again

Would leave a 0 star review if I could. Package supposed to be delivered a week ago. 95€ for shipping and 135€ for duties. A week later and after talking to 6 of 7 different people they now say they don’t know where it is but it’s not lost. Was told it’s in the finglas depo and I could collect it. Got there and was told no. Very slow to reply by email. No help over the phone. So a week passed the delivery date, duties paid still don’t have the package and nobody knows where it is. But “it’s not lost” very very very bad service and customer support

Had a Rolex wristwatch delivered from overseas using UPS insured and signed for delivery. The package was dropped off on our doorstep and just left there in full view of anyone passing the house. Luckily we have a ring doorbell so were alerted when the package was deposited on the doorstep. Given that this cost around €13K I complained to UPS and had my call returned by a manager who promised to have words with the driver. Three weeks later had another expensive item delivered by a different company using UPS. The tracking information showed it had arrived at a regional hub from Dublin and then two days later, the tracking showed the package back in Dublin. Afrer complaining the package was re-scheduled for delivery again using the UPS insured and signed for service. The item was again left on the doorstep, although this time the driver had the courtesy to ring the doorbell before leaving. It is an absolute disgrace and probably the fault of the company, putting drivers under pressure to make as many deliveries as possible. I would NEVER use UPS for anything of value, and I am appalled at the lack of professionalism and concern when handling items of value

As others said, one star is too much for them..

For two consecutive days, UPS postponed my delivery, forcing me to stay at home and wait until the end of the day. What is particularly frustrating is that they only informed me that the delivery had been delayed **after the end of the day**, when I had already wasted an entire day waiting for a package that was never going to arrive.

This is not just an inconvenience — it shows a complete lack of respect for customers' time. If UPS knows that a delivery cannot be completed, customers should be informed as early as possible, rather than being left waiting all day with no useful information.

And, just to make the experience even better, **the package still hasn't arrived**. At this point, I certainly wouldn't bet on there not being a third delay — apparently, two wasted days weren't quite enough.

Two full days wasted because of unreliable delivery commitments and extremely poor communication. Very poor service and a complete waste of my time.

If I could put literally less i would literally would rate -1 my address is correct abd it keeps saying its wrong even though its right and then you have to email them to give them the same address you gave at the start. Literally cant do their own job

Really bad service.. got an email to advise my package was delivered. When checked I found it was delivered to a different town. Called their customer service and after holding for 20 minutes I finally spoke to someone. I was told a query was logged but didn’t get any assurance I would get my package. Really disappointing and unsatisfactory. Their drivers must not be able to use GPS

Repeatedly disappointed with UPS deliveries. Despite my address including a valid Eircode and complete delivery information, shipments are frequently marked as having "incomplete address information." This results in unnecessary delays and inconvenience.

The issue occurs so regularly that it is difficult to understand how the address information could genuinely be the problem. I live in a rural area, and it often feels as though deliveries are being deferred rather than properly attempted.

UPS should review how these delivery exceptions are being recorded and ensure that drivers have the tools and support necessary to complete deliveries to rural addresses. Unfortunately, based on my experience, this has become a recurring issue rather than an isolated incident.

Like most other people I would give 0 stars.I have stopped buying from websites that use UPS.You are lucky if you get your delivery at all.The driver throws my packages over the wall in all kinds of weather.Terrible customer service.I could not say anything positive about this company.