Bought the damn thing expensive af and then subscribed to the scents which were expensive af and when I wanted to cancel my subscription I’m charged $100!!! Ridiculous do not waste your money. The sce... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The subscription is very sketchy. Customer service is non- existent. Once you start a subscription, it is very hard to cancel. They give you no notice before they bill you, so it is hard to remember t... Zobacz więcej
My Great Dane developed respiratory issues after starting pura. I didn’t make the connection until 6 months in. As soon as I stopped using Pura, his condition cleared up. This is not safe for pets reg... Zobacz więcej
Reakcja na opinię
Tech issues CONSTANTLY and when reach out keep passing your around telling same steps been told that didn't work over and over and don't want to refund, when finally get refund they do not provide shi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
🙌 World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight
Dane kontaktowe
W 1250 S 815, 84058, Orem, Stany Zjednoczone
- www.trypura.com
1,3
Bardzo słaba
194 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The Worst Service and Communication
It is unbelievable that this product hasn't shipped when it was ordered on December 12th. This is the only gift we got my family member for Christmas and not only did they not have anything to open Christmas morning, they STILL don't have the gift, have traveled home, and now I'm going to have to ship it twice. And now to find out they are closed from Dec 23d to Jan 3rd despite, what I'm sure are mountains of unfulfilled orders. We are unbelievably disappointed. Literally any kind of communication or expectations around this aside from "sorry" would have been miles better. I still have no idea when my order is shipping.
12 grudnia 2022
Opinia niezależna
Odpowiedź od Pura
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Thieves!!
Thieves!!
I ordered $90 worth of product on 11/9/22. Still haven’t received my order! No customer service number available. Chat is a joke! My ordered still states “received but unfulfilled” when I search on Pura website using my order number. Never Again!!!
9 listopada 2022
Opinia niezależna
Odpowiedź od Pura
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Save yourself the grief!
Let's start with, my subscription (which you can opt to have ship immediately) did not ship as requested. No way to contact customer support. You'll need to deal with this insanely-crap chat help engine that does nothing but avoid having you speak/chat with a human by using response loops.
When you get lucky enough to force the chat session into leaving your email, you won't get a response for like 3 days. I decided to cancel and wanted a refund on the unfulfilled order. They said they canceled it, but even 10 days later, the refund never showed. I had to file a claim with PayPal (currently waiting for my funds).
Customer support are useless, and If you go to their Facebook page and post a complaint, they will remove it. I saw many recent complaints about late shipments and the next day, they all magically disappeared.
You're better off paying a few dollars more and get some scents off Amazon. I use the scents in a regular water diffuser because their own unit is hit and miss anyway.
5 grudnia 2022
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
The diffuser and the scents are great…
The diffuser and the scents are great themselves but the scents always arrive late or you don’t get one the scents because they’re sold out but they don’t tell you. You can’t reach their customer service ever. It’s been a pain to get in touch with the company. Really unfortunate having this experience.
14 grudnia 2022
Opinia niezależna
Odpowiedź od Pura
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Don’t Waste Money on the Pura diffuser
The device leaked everywhere & ate away & melted the top of my record player. The scents smell nothing like they did once they start diffusing, gave me a headache. Customer service is unhelpful & practically nonexistent. Save your money. Do NOT recommend!!! 😕
10 listopada 2022
Opinia niezależna
Odpowiedź od Pura
Hello,
We truly appreciate you taking the time to share your feedback with us. We are deeply sorry to hear about any issues you may have encountered with your Pura product, and we sincerely apologize for any frustration or inconvenience this may have caused.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement in our product quality and performance. We are committed to making things right for you, and to do that, we kindly ask you to contact our dedicated support team at Support@pura.com and provide specific product information. This will enable us to thoroughly investigate the issues you've faced and work towards a resolution.
Please note that, at this time, Pura does not offer phone support. However, our email support team is fully equipped to assist you promptly and effectively.
At Pura, our primary goal is to provide our customers with exceptional products and experiences. We deeply regret any disappointment you may have experienced and are committed to addressing your concerns promptly. Your satisfaction is of the utmost importance to us, and we genuinely appreciate your patience and understanding as we strive to resolve this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it.
Warm regards,
Customer service is an absolute joke.
I am giving this company a 1 star rating for their customer service alone: it is in name only and does not exist. I honestly otherwise like the product. My latest order however was missing more than half despite the packing invoice saying the full order was included. I contacted the company right away but after nearly a week I’ve heard effectively zilch from them. I am ready to rescind my payments from them and demand a refund on all my orders. I don’t think they actually care though at this point.
UPDATE as of 10/3/23: I appreciate your response here AND I think it is case in point that it came over 10 months after I posted this review. I did receive a response from your customer service but only after I had my card rescind all payments I made to you and even then, it was several months after my initial inquiry. I would give you points for bravery to respond this late and really, that does say something...
25 listopada 2022
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
11 days, order still not shipped. No replies from support.
It’s been 11 days since I placed my order. The only thing they have done is printed the shipping label 4 days ago, but haven’t shipped the package. Nobody replies my emails and support tickets. What am I suppose to think? Or course that this is a scam.
17 listopada 2022
Opinia niezależna
Odpowiedź od Pura
Hello,
We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans.
Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at Support@pura.com and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution.
Our email support team is committed to assisting you promptly and effectively.
At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Horrible company and product
Diffuser doesn’t work well there is no scent whatsoever. I have requested a refund with in my 30 day window and it has now been over 45 days since I sent the diffuser back but have yet to receive my refund. I have reached out multiple times via their email, live chat and even through IG and no one ever gets back to me. I can not find a phone number to actually call and speak to anyone. Needless to say I extremely unhappy with this company and their way of doing business.. I wish I would’ve never even tried this , worst experience ever
24 września 2022
Opinia niezależna
Odpowiedź od Pura
Hello,
We truly appreciate you taking the time to share your feedback with us. We are deeply sorry to hear about any issues you may have encountered with your Pura product, and we sincerely apologize for any frustration or inconvenience this may have caused.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement in our product quality and performance. We are committed to making things right for you, and to do that, we kindly ask you to contact our dedicated support team at Support@pura.com and provide specific product information. This will enable us to thoroughly investigate the issues you've faced and work towards a resolution.
Our email support team is fully equipped to assist you promptly and effectively.
At Pura, our primary goal is to provide our customers with exceptional products and experiences. We deeply regret any disappointment you may have experienced and are committed to addressing your concerns promptly. Your satisfaction is of the utmost importance to us, and we genuinely appreciate your patience and understanding as we strive to resolve this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it.
Warm regards,
This is a terrible company to deal…
This is a terrible company to deal with. I ordered the six month subscription that comes with the free diffuser. I still have not had it shipped and yet I’ve already been charged for it and already have a date for my next shipment without a diffuser. There is no way to talk to anyone on the phone or to chat with anyone. I’m going to reach out to my credit card company and cancel the charges and it will not deal with this company again! I’d rather go with Aera who has awesome customer service.
6 października 2022
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Worth it, I've owned 3 for over a year!
I've been ordering from and using Pura smart devices (i have 3) and fragrance for a little over a year. The Pura smart devices have held up with no wear, no malfunction and are still working beautifully. The fragrances can be hit or miss. Some seem to lose their scent despite having half the bottle left which is such a waste (of both plastic and money), others last well into the "empty" phase. Pura always has a coupon deal going on and new scents so my house smells really good all the time for not a horrible amount of money. I love that i can just set up a schedule on my phone and forget about it and the scents will just fill the room. All in all definitely worth having and the company is responsive to feedback when theres any issues.
13 kwietnia 2022
Opinia niezależna
Odpowiedź od Pura
Hello,
Wow, thank you so much for your fantastic review and for choosing Pura to enhance your home! We're thrilled to hear that you've been enjoying our smart devices for over a year, and it's great to know that they're still working beautifully.
We appreciate your feedback on the fragrances, and we'll continue to work on improving their consistency to ensure you get the best experience with each refill. Your input helps us refine our offerings.
It's wonderful to hear that you're taking advantage of our deals and new scents to keep your house smelling amazing. We love that you can set up schedules with ease and let Pura take care of filling your room with delightful scents.
Your support and feedback mean the world to us, and we're excited to continue making your experience even better. If you ever have more suggestions or need assistance, please don't hesitate to reach out. Thank you for being a valued part of the Pura family!
Warmest regards,
Forced subscriptions
I truly dislike when you are forced into subscriptions, and then the company makes it extremely hard for you to cancel said subscription. The diffusers are mediocre and the app is bug ridden.
10 maja 2021
Opinia niezależna
Odpowiedź od Pura
Hello,
We genuinely appreciate you taking the time to reach out and share your concerns about your Pura subscription. We sincerely apologize for any confusion or issues you may have encountered, and we are committed to resolving them promptly.
Your feedback is important to us, as it helps us improve our subscription services and ensure a smoother experience for our customers. To assist you effectively, we kindly ask that you contact our dedicated support team at Support@pura.com and provide specific details about the problems you've experienced with your subscription. This information will allow us to investigate and address the issues to your satisfaction.
Our email support team is fully prepared to assist you promptly and comprehensively.
At Pura, we understand the importance of a seamless and transparent subscription experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work diligently to resolve these subscription-related concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction.
Warm regards,
Absolute garbage!
Response to the the company: I did contact you many many times. Your customer service support staff were credibly unhelpful. Offered no solution. And no refund. Your product was a gigantic waste of time and money! don’t listen to their BS, bot 🤖 written response. This company is horrible!!! Give me back my money and I’ll take this down!! All of the hundreds of dollars I spent!!! This product is way too expensive to be as cheap as you made it!
Hands-down one of the worst companies on the market! I’ve tried and tried with this company. Their diffusers are junk! Their app is horrible. Their customer service is disgraceful, you’re just going to get sent around in a loop. The fragrances are weak, and if you don’t like them they don’t care. You don’t get your money back. I have four devices, most of them are not working anymore. The LED lights are completely burnt out, they never showed the color blue. They leak everywhere. And it’s about $70 a month to refill them! It’s insane! Do not buy this product it’s absolute junk!
24 kwietnia 2021
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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