Tech issues CONSTANTLY and when reach out keep passing your around telling same steps been told that didn't work over and over and don't want to refund, when finally get refund they do not provide shi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchased three diffusers from Nordstroms..one for my use and other two as gifts. Replaced the scents...the diffuser now does not work. Spent hours trying to fix..wasted two hours on the phone with... Zobacz więcej
Reakcja na opinię
I really wanted to love this product. I have a small, 1400sqaure foot apartment and never small the scents/diffuser. I signed up for the subscription and got the diffuser for free but now will spend o... Zobacz więcej
Reakcja na opinię
Trust the bad reviews. I feel like I fell for a scam. I purchased 2 diffusers and the only time I can smell any fragrance is with a brand new refill bottle and if I lean forward close to it. It doe... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
🙌 World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight
Dane kontaktowe
W 1250 S 815, 84058, Orem, Stany Zjednoczone
- www.trypura.com
1,4
Bardzo słaba
185 recenzji
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
After seeing all of the other reviews I…
After seeing all of the other reviews I feel like a fool for even ever doing business with this company they offered to get a free pura device with a 6 months subscription. In the time that I have been on this plan I have had 7 shipments there has been an issue with almost every one of them this last one smelled like skunk so bad my whole house smelled like it. They did not send me one of my orders and then only tried to send me half and wanted to argue with me after that. I have asked several times to be done with this company even offered to send it all back at my cost and lose what I have already paid, and I cannot get any response or get something automated about the return process. It is so frustrating I just want to be done with this company.
10 listopada 2023
Opinia niezależna
Odpowiedź od Pura
Hey Alissa,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the challenges you've faced with your recent shipments and the frustration this has caused. Your experience is not reflective of the high standards we strive to uphold at Pura, and we understand your disappointment.
We take your concerns very seriously and would like to ensure they are addressed appropriately. To help us do so, we kindly ask you to reach out to us again directly at support@pura.com with your order details. This will enable our dedicated support team to look into your case specifically and work towards a satisfactory resolution.
We are committed to improving our service and your feedback is invaluable in this process. We hope to have the opportunity to restore your confidence in our company.
Thank you,
I can barely smell the scents
I can barely smell the scents - even in a small area and for some of the scents I stand near the diffuser and cannot smell anything!
Waste of money!
9 listopada 2023
Opinia niezależna
Odpowiedź od Pura
Hello Shazia,
Thank you for bringing this to our attention, and I'm truly sorry to hear that your experience with our scents has been less than satisfactory. We aim for every customer to enjoy a delightful and noticeable fragrance experience, so it's concerning to hear that this hasn't been the case for you.
We take feedback like yours seriously, as it helps us continuously improve our products. If you're willing, we'd like to understand more about your experience to see how we can make it right. Sometimes, factors like the fragrance intensity setting or the specific scent chosen can affect the overall experience. We're here to help troubleshoot and ensure you get the most out of your Pura diffusers.
Please reach out to us at support@pura.com with details of your order and the scents you've tried. We're committed to ensuring your satisfaction and would like the opportunity to address your concerns directly.
We appreciate your feedback and hope to find a solution that meets your expectations.
Best regards,
Still waiting
My card was charged on 10/24 for two frangrances without them being shipped. I contacted customer support last week and was told it was being sent out in 1-3 days. When I checked today, the order still says unfullfilled. I tried contacting them but of course all reps were busy and unable to answer my live chat. I was then directed to send an email which I did and I then received an automated response that they are working on my email. This is ridiculous. You don't charge someones card until you ship the product, this is standard business practice. I will buy from my local boutique from now on. I just want a refund at this point.
24 października 2023
Opinia niezależna
Odpowiedź od Pura
Hello Holly,
I'm genuinely sorry to hear about the difficulties you've encountered with your order and reaching our customer service team. We understand how important prompt and efficient service is, and it's clear that we've fallen short in this instance. Please accept our apologies for any inconvenience caused.
We are actively working on improving our processes to ensure that such issues are resolved more efficiently in the future. Your experience is a valuable part of this process, and we take your feedback seriously as we strive to enhance our customer service.
If you have ongoing concerns or questions, please don't hesitate to reach back out to our support team at support@pura.com. Our team is dedicated to addressing any issues and ensuring your satisfaction.
Thank you for your understanding and patience as we work through these improvements. We appreciate your feedback as it is crucial in helping us better our services.
Best regards,
Not happy at all
I'm not sure why I'm bothering based on all the other reviews. Seems like my experience is on par with everyone else.
Really disappointed in the business practices of Pura. They charged me for an order several weeks ago and never sent the product. After spending an hour trying to figure out how to contact them I sent an email. Today I learn both fragrances are out of stock. A good business practice would be to let a customer know and not charge them until you actually send the product. Seems deceptive to me.
30 października 2023
Opinia niezależna
Odpowiedź od Pura
Hey Christi,
I sincerely apologize for the inconvenience and frustration you've experienced. It is not our intention to disappoint our customers, and we understand the concerns you've raised. I assure you that this does not reflect our standard business practices, and we appreciate you bringing this matter to our attention.
We understand that timely communication and transparency are crucial, and we apologize for not meeting those expectations in this instance. Please know that we are taking immediate action to rectify the situation and ensure this does not happen in the future.
If you're still needing assistance, please reach out to us at support@pura.com
Thank you for your patience,
Don’t Waste Your Money
We’ve had 2 diffusers in two rooms for several months now and have been through multiple different scents, but rarely ever smell anything from either. Absolutely not worth the money. Very disappointed. Save your money!
21 października 2023
Opinia niezależna
Odpowiedź od Pura
Hey there,
We sincerely appreciate you taking the time to share your feedback, and we're truly sorry to hear about your disappointment with our diffusers and scents. It's disheartening to learn that your experience with our products hasn't met your expectations, and more importantly, hasn't delivered the quality of experience we promise to our customers.
Understanding that the primary joy of a Pura diffuser comes from the ambient atmosphere it should create, it's concerning to hear that the intensity and presence of our fragrances have been unsatisfactory in your experience. This is far from the immersive and delightful experience we intend to offer.
While we cannot undo your experience, your feedback is crucial for us as it highlights areas where we may need to make improvements. We are committed to delivering products that not only meet but also exceed our customers' expectations, and it sounds like we have missed that mark for you.
We value your honest review and would like to learn more about your experience to see how we can make things right. If you’re willing, please contact us at support@pura.com. We have a dedicated support team who will take the time to understand the specifics of your situation and work on a suitable way forward. Our goal is to restore your faith in the quality and effectiveness of our products.
Thank you again for your feedback. It's through insights like yours that we can continue to improve and better serve our customers.
Best regards,
I placed an order a month ago and have…
I placed an order a month ago and have still not received it. There were six different ones that I chose and they didn’t have any of them. From now on I will order on eBay or Amazon. Very disappointed in PURA.
18 października 2023
Opinia niezależna
Odpowiedź od Pura
Dear Judy,
Thank you for sharing your experience, and we sincerely apologize for the delay you've encountered with your order. We understand how disappointing it can be to anticipate a new purchase, only to experience such unexpected wait times. This is not the standard of service we aim to provide, and we regret that we've fallen short in this instance.
We acknowledge the frustration caused by the stock issues with the items you ordered. We strive to maintain accurate stock levels, and it's clear that we need to improve how we communicate these matters with our valued customers, to avoid any confusion or disappointment in the future.
While we're saddened to hear that your experience has led you to consider other marketplaces for your future purchases, we are committed to learning from your feedback and making necessary changes to ensure we better serve our customers moving forward.
Although we cannot alter the past, we're dedicated to improving your future interactions with Pura. Should you be open to discussing your experience further, we would greatly appreciate the opportunity to connect with you directly. You can reach us at support@pura.com, where a member of our team is ready to give your concerns the individual attention they deserve and explore how we might be able to regain your confidence in our brand.
Thank you once again for bringing this to our attention. Your feedback is crucial for us as we work to improve our services and offerings.
Warm regards,
Do NOT PURCHASE ANYTHING FROM PURA!!
Do NOT PURCHASE ANYTHING FROM PURA!!! I have written them FOUR TIMES - yes 4 times regarding shipments and scents. They owe me 6 scents which they have shorted me in my shipments! Some of the scents last NO LONGER than 2 weeks even though I have them on only from 8am - 8pm on a low release, while others have NO FRAGRANCE at all!!!! They list an email on their app, which NO ONE responds to! I am going to use my credits and cancel my subscription because I have WASTED at least $100 on fragrances that I haven't received or didn't last! You are all better off by Bath & Body which last well over a month!!!!
12 października 2023
Opinia niezależna
Odpowiedź od Pura
Dear Annette Edmonds,
First and foremost, thank you for taking the time to leave your feedback. We're genuinely sorry to hear about the issues you've encountered with our products and service. It's important to us that our customers have a positive experience with Pura, and it sounds like we did not meet that standard in your case.
We understand how frustrating it must be to not receive the full order you were expecting, encounter problems with product performance, and then face difficulties in reaching customer service for assistance. This is far from the seamless and enjoyable experience we strive to provide.
Your feedback about the scent longevity and potency is particularly concerning, as we aim to deliver high-quality, satisfying fragrance experiences. Hearing that they did not meet your expectations gives us cause for serious review. We also acknowledge the communication gap you've experienced and apologize for the inconvenience it has caused. Our customers' concerns should always be heard, responded to, and resolved in a timely manner.
While we can't change the past, we are eager to make things right for the future. We would appreciate the opportunity to investigate this matter further and work directly with you to find a resolution. Please consider reaching out to us at support@pura.com, where a dedicated team member can handle your case with the attention it deserves.
Again, we apologize for any frustration and inconvenience this situation has caused. We value you as a customer and hope to restore your faith in Pura.
Sincerely,
Ordered AND paid TWENTY EIGHT days ago…
Ordered AND paid TWENTY EIGHT days ago and they still haven't shipped my order
20 sierpnia 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
I used apples hide my email to sign in…
I used apples hide my email to sign in for an order, I now have a subscription to scents I hate, that I have tried repeatedly to cancel. I receive a verification email code, then the form states ‘issues’ changing login. 8 times!!! Wrote an email - closed until M-F 8-5. Then maybe don’t advertise at an international level?!
16 września 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Pura - not worth the frustration.
There are many issues with this product. Does not work if you have 5G and/or on a mesh network. App continuously crashes and in order to fix issues with your diffuser you must delete app and re-install which then forces you to re-install diffusers. This can happen many times in one day. Once app and diffuser issues seem fixed the scent doesn’t work. It seems any connectivity issues really stop all functionality.
To add to the very frustrating experience there are no live customer service people you can talk to. It’s all via email and only during the hours of 8am-5pm MST.
Great concept but unfortunately coupled with all issues with two diffusers and one Pura car diffuser I would say save your money.
15 sierpnia 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
PURA Summer Crash!
Update to previous negative review:
4 stars, because I did have to go through quite a lot to get through to someone with my issue. My best bet after talking with technical support and customer service, and through all the troubleshooting and reading other people’s reviews, PURA updated their system during the early summer and when they did, my PURA and several other’s around the world, stopped working. I finally got someone to look my original order and issue a return label. When the new PURA came, voila, it worked! Be persistent, I imagine this glitch has devastated the company. It is a great device. I hope they are able to recover their losses.
25 lipca 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please be aware that Pura does not offer phone support at this time.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Shady company
I ordered from this company they sent my item to the wrong address and they didn’t even want to give me a new item and then I went ahead and canceled my subscription with them and then they keep trying to charge my card even though I canceled already.
7 czerwca 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
I rate it a ZERO!!
I rate it a ZERO!!! Diffusers don’t work after 3 months. I have a cupboard full of fragrances that I can’t use. HORRIBLE customer service. These company sucks!!!
15 lipca 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
I HAVE ORDERED 3 DIFFUSERS AND NONE OF…
I HAVE ORDERED 3 DIFFUSERS AND NONE OF THEM WORK. I CONTACTED CUSTOMER SERVICE AND WENT THROUGH ALL OF THE STEPS TO RESET AND RESTART AND NOTHING WORKED AFTER TRYING IT OVER 10 TIMES. I CANCELLED MY SUBSCRIPTION BECAUSE I CANT USE THE SCENTS THAT I HAVE ORDERED AND THEY BILLED ME FOR THE DIFFUSER FOR CANCELLING THE SUBSCRIPTION EARLY. ARE YOU KIDDING ME!!! HORRIBLE PRODUCT AND HORRIBLE CUSTOMER SERVICE. I TRIED TO USE THE LINK THEY SENT ME TO RETURN THE DIFFUSERS BUT IT STATES "ORDER NOT FOUND". DO NOT ORDER THESE CRAPPY PRODUCTS!!!
10 lipca 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Stay away from this company
Stay away from this company. IMPOSSIBLE to contact
22 czerwca 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
James Russell's Pura Car
Absolutely worst customer service I have experienced. Can not reach anyone... live chat, if you can connect, is terrible and tutorials resolve nothing. Will not buy any other Pura products.
21 czerwca 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
I am very disappointed with Pura and…
I am very disappointed with Pura and customer service. No one can help with questions. Directions are sent but do not help with problem. I feel if I could talk to a person all my problem would be solved. I have 2 diffusers and 8 scents but cannot get the scents to go with my subscription. No help.
13 czerwca 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
DO NOT BUY
Pura is one of the worst companies I’ve ever ordered from. I have now not received THREE orders and they refuse to provide me a refund, citing that it’s USPS’ fault not their own— even after providing proof from USPS directly that the error was in fact Pura’s fault. Sure the product is nice, but PLEASE AVOID. They will take you money and never refund you, and deliberately avoid all blame. Extremely dissatisfied. And I’m not alone! Look up their google reviews and you will see many more like mine. Not worth it. Period.
26 maja 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
They make it impossible to cancel you
They make it impossible to cancel you. Can't email them to cancel ... they expect you to Know your Order number which I don't know so I can't even log in to cancel and it's the biggest rip-off ever ... they have no phone number that you Can call and they don't seem to care that you are stuck in this endless 6 month Round Robin of being charged When you don't want to pay And not using the product?
25 maja 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
No customer service
I loved that I got my first one as a gift. It’s beautifully packaged like Apple packages their products. It easy to install and schedule. I thought it was such a lovely gift It works perfectly and smells great.
HOWEVER, I ordered a 2nd one. It has a little broken part. I searched for an hour to find a phone number, email address or a chat capability. Nothing. I feel extremely frustrated by this. Such a beautiful product with no customer service. Then I saw the reviews. I’m not alone.
I still love the product. Amazon has it. I trust them.
13 maja 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered.
Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at Support@pura.com and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly.
This will allow us to investigate your specific situation and address any issues you may have faced.
At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.