Tech issues CONSTANTLY and when reach out keep passing your around telling same steps been told that didn't work over and over and don't want to refund, when finally get refund they do not provide shi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchased three diffusers from Nordstroms..one for my use and other two as gifts. Replaced the scents...the diffuser now does not work. Spent hours trying to fix..wasted two hours on the phone with... Zobacz więcej
Reakcja na opinię
I really wanted to love this product. I have a small, 1400sqaure foot apartment and never small the scents/diffuser. I signed up for the subscription and got the diffuser for free but now will spend o... Zobacz więcej
Reakcja na opinię
Trust the bad reviews. I feel like I fell for a scam. I purchased 2 diffusers and the only time I can smell any fragrance is with a brand new refill bottle and if I lean forward close to it. It doe... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
🙌 World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight
Dane kontaktowe
W 1250 S 815, 84058, Orem, Stany Zjednoczone
- www.trypura.com
1,4
Bardzo słaba
185 recenzji
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
While the scents may smell good
While the scents may smell good, dealing with the service is not worth it! Very expensive and their customer service is virtually non existent. Cancelled my subscription and will never purchase again.
6 września 2024
Opinia niezależna
Odpowiedź od Pura
Hey Paula,
Thank you for sharing your feedback. We're sorry to hear you feel this way about our service. While it's great to know you enjoyed the scents, we always aim to provide a high-quality experience across the board. We appreciate you taking the time to share your thoughts, as it helps us continue to improve. Please note that our support team is always available via email, chat, or phone within business hours.
We take all feedback seriously and will review your comments carefully.
Thank you again for your input.
$300 of damage to my car from Pura
I am extremely disappointed with the Pura car diffuser. The product exploded and leaked all over my car. Causing significant damage $300+ damage. I followed all the user guides kept the diffuser out of direct sunlight and did not use it after it was in high heat which is all that is in their terms of use. Which is impossible to find on your own on their site.
The real kicker, however, was the appalling customer service. I reached out to them multiple times to address the issue, but I received generic, unhelpful responses each time. It’s clear they have no interest in standing by their product or assisting their customers.
Save yourself the hassle and avoid Pura car diffusers. It will damage you car for such an expensive car product the company’s lack of support only adds insult to injury. I regret this purchase completely and will not be buying from Pura again.
26 sierpnia 2024
Opinia niezależna
Odpowiedź od Pura
Hey Lucy,
Thank you for taking the time to provide such detailed feedback. We’re sorry to hear that your experience with our products didn’t meet your expectations. While we aim to create high-quality products and offer reliable support, we recognize that your experience fell short of what we strive for.
We did address your concerns through multiple responses and processed refunds for the products in question, though we understand that this resolution may not have fully aligned with what you were seeking. We value transparency and clear communication, and your input helps us reflect on areas where we can improve.
We also appreciate your feedback regarding our product instructions and terms of service. The Terms of Service are designed to be accessible and are linked on our website for anyone to easily view. Like most websites anyone may purchase from they are at the bottom of the page under "Terms of Service".
Your experience will be reviewed thoroughly, and we’re using this as an opportunity to enhance both our product offerings and customer support. Thank you again for sharing your thoughts—your input is crucial as we continue to refine our processes and better serve our customers.
Worst customer service
Worst customer service. While placing the order, they changed my shipping address from what I entered based on my PayPal account. Even minutes after ordering, they were not able to change/help with the order. They shipped using USPS with whom, I am not able to change it pick up. Such a waste of time and money. Would never be ordering from this predatory company.
20 czerwca 2024
Opinia niezależna
Odpowiedź od Pura
Hello,
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you have experienced with your recent order. It's crucial to us that the order process is seamless and error-free. Please note that when you checkout with PayPal, it automatically adds your saved information to the checkout.
Once an order is processed, especially when it moves quickly to shipping, changing the address can indeed be challenging. We understand your frustration, particularly with the constraints of shipping methods and the limitations they present for post-purchase modifications like address changes.
We are continuously working to improve our ordering and customer service processes to better meet the needs of our customers. Your feedback is invaluable in this effort, and we are taking it seriously as we consider how we can provide more flexible solutions in the future.
We regret any inconvenience this may have caused you and appreciate your understanding. If there's anything further we can do to assist you, or if you have additional feedback, please reach out to us directly.
Best regards,
Great product, disappointing customer service
I recently had an issue with my Pura Car Freshener after about a year of use. Despite trying to update the diffuser multiple times, it completely stopped working. When I reached out to Pura's customer support for help, the experience was extremely disappointing.
After several back-and-forth messages, they simply told me that they couldn't replace the filter because it was out of warranty. They expressed regret for my experience but offered no real solution to my problem.
For a premium brand, I expected much better support. The lack of assistance and resolution was very frustrating. I would advise potential customers to be aware of the poor customer service before purchasing.
20 lipca 2024
Opinia niezależna
Odpowiedź od Pura
Hello Derrick,
Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience with our Pura Car Freshener. We strive to provide quality products and customer service, and it seems we fell short in this instance.
Our products do come with a warranty period, which is intended to ensure that any defects or issues that arise shortly after purchase can be resolved. Unfortunately, as your car freshener was out of this warranty period, we were unable to offer a replacement.
However, we understand the frustration this has caused, especially as loyal customers expect the dependable quality associated with our brand. We take your feedback seriously and continuously work to enhance our support to better serve our customers.
We appreciate you bringing this issue to our attention, and we are reviewing our customer service policies to find ways to assist our customers more effectively, even post-warranty. Your comments help us improve and ensure that experiences like yours are not repeated.
Thank you for your patience and understanding.
Best regards,
I have never received your goods
I have never received your goods, and you have not responded to my email, as well as the service line 1-844-292-7872.
17 czerwca 2024
Opinia niezależna
Odpowiedź od Pura
Hello Rela,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by not receiving your order.
Please contact our support team at support@pura.com. We also offer live chat support through our website during business hours.
Please provide us with your order number and any other relevant details, and we will investigate the matter immediately. Our priority is to ensure that you receive your goods as soon as possible.
Thank you for your patience and understanding.
My internet speed is too fast for diffusers!?!
I was so excited to try Pura diffusers in my house but when I was trying to set them up (after several calls) I was told that my residential internet is too fast!?! (I have Xfinity). So I can’t hook them up online which means you can’t put them on a schedule or know when it’s time to replace them. Make sure you check your internet speed before buying.
1 kwietnia 2024
Opinia niezależna
Odpowiedź od Pura
Hello there,
Thank you for reaching out and sharing your experience with setting up your Pura diffusers. We understand your frustration and apologize for any inconvenience caused by the setup process.
Our diffusers require a 2.4GHz WiFi network for proper operation, and it appears that your current internet setup might be broadcasting on a 5GHz network or utilizing a mesh network, which can cause connectivity issues. Most modern home routers broadcast both 2.4GHz and 5GHz frequencies, but it’s essential to ensure that the diffuser is connected to the 2.4GHz network.
Here are a few steps to help you resolve this issue:
Check Your Router Settings: Ensure that your router is broadcasting a 2.4GHz network. If it broadcasts both 2.4GHz and 5GHz, make sure to select the 2.4GHz network for your diffuser.
Move the Diffuser: Try moving the diffuser further away from your router to help it pick up the 2.4GHz band.
Contact Your ISP: If the above steps do not work, we recommend contacting your Internet Service Provider to set up an additional network that only broadcasts the 2.4GHz frequency. This service is typically free and ensures your diffuser stays connected anywhere in your home.
We appreciate your patience and understanding. For further assistance, please visit our WiFi and Bluetooth Troubleshooting page or contact our support team at support@pura.com.
Thank you for choosing Pura, and we hope to resolve this issue promptly so you can enjoy your new diffusers.
No matter what “troubleshooting” I do
No matter what “troubleshooting” I do, I cannot set a second schedule, nor a second scent.
It consistently says”Conflict schedule”.
I’ve even had friends that have a PURA try, and even they can’t set a second schedule.
I’ve been trying for two weeks! I give up and will not recommend purchasing one.
29 maja 2024
Opinia niezależna
Odpowiedź od Pura
Thank you for your feedback, Vic. We're sorry to hear about the persistent issues you've encountered while trying to set a second schedule and scent on your Pura device. Experiencing a "Conflict schedule" error for an extended period can indeed be frustrating, and it's concerning to hear that even with additional help, the issue remains unresolved.
We aim for our devices to provide a user-friendly and efficient experience, and it seems we have fallen short in this instance. Your feedback is critical to us as it helps identify areas where we need to improve, particularly in simplifying the scheduling process on our app.
While you've mentioned giving up on setting the schedule, we would appreciate one last opportunity to rectify this for you. Our technical team is here to help and may be able to provide a solution that hasn't been attempted yet. Please reach out to us directly at support@pura.com, and we will take a closer look at your device's specific issues.
We value your patronage and the time you've spent trying to make our product work for you. We're committed to earning back your trust and ensuring a positive experience.
Thank you once again for your honest feedback.
Good out of Box and then Junk
My Pura worked great out of the box! But when it was time to install the new fragrance is was awful. The unit no longer would connect to WiFi. The light was solid green meaning it should be connected?! The app is 80% trying to sell you more. I've heard nothing from the company and there bold promises. So I have expensive junk. Terrible service
21 maja 2024
Opinia niezależna
Odpowiedź od Pura
Hello Anthony,
Thank you for sharing your experience with us. We're pleased to hear that your initial use of our Pura diffuser met your expectations, but we are genuinely sorry to learn about the difficulties you've encountered since changing the fragrance. It's disappointing to hear that your unit is having connectivity issues, and we understand your frustration, especially when the device does not perform as smoothly as expected.
We take comments about our app and service seriously and are concerned that you feel our support has not been responsive. Our team is committed to providing high-quality customer service, and it seems we missed the mark in your case.
We would appreciate the opportunity to address this issue directly and ensure that your diffuser is functioning correctly. Please contact our support team at support@pura.com, and we will prioritize looking into your situation immediately.
Thank you for your patience and for bringing this matter to our attention. We are here to help and hope to resolve this promptly to restore your confidence in our product and service.
Best regards,
Save your money
I always wanted a Pura and my kids saved their money and bought me one for my birthday. I opened it and used 2 of the cartridges it came with, but I noticed that 3 others were missing a little code sticker that is required for them to be used. so they were worthless. I contact Pura and explained the issue and asked for replacements, but they denied me. They said I needed a order number. I explained it was a gift and they again denied me. What a horrid company. save your money and avoid grief. So disappointed. I hope they reap what they sow.
23 maja 2024
Opinia niezależna
Odpowiedź od Pura
Hello Kelly,
Thank you for sharing your concerns, and we are genuinely sorry to hear about the difficulties you encountered with the gift you received from your children. We appreciate the sentimental value of such a gift and understand your disappointment when some items were missing stickers.
As previously communicated, our standard policy for replacements requires an order number to verify the purchase so that we can efficiently manage requests and ensure accuracy in our support process. We realize this may be inconvenient in situations like yours where the item was received as a gift.
However, to assist you further, we provided alternative methods to use the fragrance vials and offered a discount code for a free Pura brand fragrance as a gesture of goodwill. This code was intended to alleviate some of the disappointment and provide you with an opportunity to enjoy our products.
We take feedback from our customers very seriously as it helps us improve our service and products. Your comments have been forwarded to our product and customer service teams for review. We are continuously working to enhance our processes and appreciate your feedback as it contributes to our ongoing improvements.
We hope this resolution offers some relief and demonstrates our commitment to customer satisfaction. If there are any more ways we can assist you or if you have further feedback, please don't hesitate to reach out to us.
Thank you again for your patience and understanding.
Warm regards,
Worst product EVER
Got one for a friend for Christmas and it's May now...still doesn't work. Save your money!
4 maja 2024
Opinia niezależna
Odpowiedź od Pura
Hello Saisangeeth,
Thank you for your feedback, and we’re sorry to hear about the issues you’ve been experiencing with the diffuser gifted to you. We understand how disappointing it can be when a gift does not function as expected, especially after several months.
Our support team is committed to resolving such issues and has attempted to assist you through the troubleshooting process. To proceed with a solution, such as a replacement or further technical assistance, we typically require some additional information about the purchase. This helps us verify the product's warranty status and ensure that we can provide the most appropriate support.
We noticed that there was no response on your part to our request for details about the person who gifted you the item. We understand that this might have been an oversight or perhaps the information was not readily available. We are still here to help and would like to ensure your diffuser is operational.
Please reach out to us at your earliest convenience at support@pura.com with the required information, or any questions you might have, so we can quickly resolve this matter for you.
Thank you for your understanding and patience. We look forward to hearing from you and getting this sorted out promptly.
Best regards,
These are garbage
These are garbage. First device worked two weeks and then would not connect to our internet (we are a tech savvy house and have no other issues with other devices) they shipped another one. This device has lasted a little over a month and again will not connect. Waste of time and money.
9 kwietnia 2024
Opinia niezależna
Odpowiedź od Pura
Hello Mindy,
We're very sorry to hear about the issues you've experienced with your devices and the understandable frustration it has caused. It's disappointing to know that both units you received did not perform as expected.
We are committed to delivering quality products and it seems we have not met that standard in your case. Please allow us to look into this further and make it right. Contact us at support@pura.com so we can address the connectivity issues or explore other solutions.
Your feedback is crucial for us to improve, and we appreciate your patience as we work to resolve this matter for you.
Best regards,
So frustrating
So frustrating. I cancelled my subscription because I don’t need them all the time. Now I don’t have access to my account to manage the run time. How does that make sense. And of course no way to reach anyone just email.
21 marca 2024
Opinia niezależna
Odpowiedź od Pura
Hello Denise,
We're sorry to hear about your frustration and appreciate you bringing this concern to our attention. To clarify, canceling your subscription should not affect your ability to access your account or manage your device settings. You should still be able to control your devices as usual.
If you're experiencing difficulties with your account or device management, please contact us directly at support@pura.com or you can contact our live chat agents through our support portal. We're here to help ensure you have full control over your device settings and resolve any issues you might be facing.
Thank you for your feedback, and we look forward to assisting you.
Best regards,
Horrible
Horrible, sents are too expensive. Only last 1 week on full, 2weeks on medium and forget about full it last 3 days. Garbage
6 marca 2024
Opinia niezależna
Odpowiedź od Pura
Hello Arlene,
Thank you for taking the time to share your feedback regarding our scents. We're genuinely sorry to hear that your experience with the longevity of our fragrances and their pricing has not met your expectations.
At Pura, we strive to provide high-quality fragrances and value our customers' satisfaction. We understand the importance of achieving a balance between quality, longevity, and cost, and we continuously work on improving our products based on customer feedback.
We'd appreciate the opportunity to understand more about your experience and see how we can make it right. If you're open to it, please reach out to us at support@pura.com or through our live chat feature on our website. Your insights are invaluable in helping us enhance our offerings and ensure our customers enjoy the best possible experience with our products.
Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
Best regards,
I just replaced new fragrance 2 days…
I just replaced new fragrance 2 days ago. I can't smell. They are too high for their product!!!
29 lutego 2024
Opinia niezależna
Odpowiedź od Pura
Hey Debra,
Thank you for bringing this to our attention. We understand your concern regarding the fragrance potency of our products. As outlined in our FAQ, several factors can influence the perception of scent. We recommend reviewing the 'Weak Smell Variables' section of our troubleshooting page on our website at https://help.pura.com/en/troubleshooting and it may offer a solution. For personalized assistance, please contact us directly at support@pura.com or through our chat service. We are committed to ensuring your satisfaction with our products.
Thank you,
Don’t work after 3 purchases
Don’t work after 3 purchases! Pura products are in expensive home goods stores and are 80 each! The refills are running for 18 each. I sadly, bought 3 of these and only one works! The store wouldn’t exchange. I can’t update the app and they keep saying “offline”. I will never buy a product like this again. Nowhere online or the app does it offer easy solutions. Driving me insane. I’m done.
15 grudnia 2023
Opinia niezależna
Odpowiedź od Pura
Hey Samantha,
We're truly sorry to hear about the issues you've encountered with your Pura products. Your frustration is completely understandable, and we apologize for any inconvenience caused.
We want to ensure that you have the best experience possible with our products. While it's unfortunate that you've encountered difficulties with three of your purchases, we'd like to offer our assistance in troubleshooting the issues you're experiencing.
Please don't hesitate to reach out to us at support@pura.com for personalized assistance with resolving the connectivity issues with your devices. Our dedicated support team is available to guide you through troubleshooting steps and provide any necessary support to get your Pura products up and running smoothly again.
Additionally, we'd like to clarify that our devices are priced at $49.99 on our website, with fragrances ranging from $9.59 to $18.39, providing affordable options for our valued customers.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback. We're committed to ensuring your satisfaction and providing a positive experience with our products.
Best regards,
Pura is Not Smart
My review is not about the service but the actual product. I can say without hesitation that this little device is an unfortunate waste of time, money, patience and sanity. We are a device friendly home but keeping this little nightmare working and on schedule is a very frustrating part-time job. Just buy a regular plug sans app/smart schedule and move on with your life.
4 stycznia 2024
Opinia niezależna
Odpowiedź od Pura
Hello Tracy,
We appreciate your feedback about your experience with our product, and we apologize for any frustration it has caused you. Our aim is to provide products that enhance the lives of our customers, and we are genuinely sorry to hear that the Pura device did not meet your expectations.
Your input is valuable to us, and we will take your feedback into consideration as we work to improve our products. If you have any specific concerns or if there's anything else you'd like to share with us, please feel free to reach out at support@pura.com. We are here to assist and address any issues you may have encountered.
Thank you for giving our product a try, and we hope to have the opportunity to provide you with a more positive experience in the future.
Best regards,
New scent settings SUCK!
I have four Pura diffusers and enjoyed them for almost a year, until they changed the scent settings on their app. You could previously choose a level of 1 to 10. Now, you can only choose three levels: subtle, medium, or strong (and even the subtle is too strong for some oils). I’ve emailed their so-called customer service on multiple occasions and get a generic answer that this new setting is to give the user more flexibility. What a joke! My diffusers are now sucking through one fragrance bottle per week, even on the lowest setting and diffusing intermittently instead of all day. They used to last 2-3 weeks! Obviously it’s a gimmick to sell more fragrances. I will be selling all of my diffusers on marketplace, and resuming diffusing essential oils, which is much more cost-effective.
2 grudnia 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
Thank you for sharing your feedback about the recent changes to our scent settings. We're sorry to hear that these updates have not met your expectations and have impacted your enjoyment of our products. It's important to us that our customers have a positive experience, and clearly, in this instance, we've fallen short.
Our intention with updating the scent setting options was to streamline and improve the user experience, but we understand that this change may not suit everyone's preferences. Hearing that the new settings are causing your fragrance bottles to deplete more quickly than expected is concerning, and we appreciate you bringing this to our attention.
Your comments are invaluable as they help us reassess and make necessary adjustments to better serve our customers. I assure you that we will relay your concerns to our product development team for review.
We're committed to ensuring you have a product that fits your needs and would like the opportunity to improve your experience with Pura.
Thank you for your patience and understanding.
Best regards,
This company is a rip off
This company is a rip off! Never received 3 shipments via USPS. Pura says they can’t help with this issue. Reading reviews, this is a common issue!!! Are they really sending out product? Such a rip off and NO customer service. DO NOT GET SCAMMED BY THEM!
28 listopada 2023
Opinia niezależna
Odpowiedź od Pura
Hello,
I'm very concerned to read about your experience, and I sincerely apologize for the frustration you've faced with your orders. It's distressing to hear that you haven't received your shipments, and I understand why this would be upsetting.
We take all customer feedback seriously and strive to resolve any issues as quickly as possible. It's important to us that we investigate this matter thoroughly for you. Since you haven't provided order details here, I kindly ask you to reach out to us directly at support@pura.com or through our chatbot on our website. This will allow us to look into your specific situation and find a resolution.
We are committed to ensuring our customers receive a positive experience with our service. Your satisfaction is crucial to us, and we're eager to get this sorted out for you.
Thank you for your patience, and we look forward to hearing from you soon to address this issue.
Best regards,
Poor customer service
I have to agee with what everyone else is saying. Wouldn't take my return saying is wasn't in the 30 day window. Being a new customer, you'd think they would take the return instead of getting a bad review.
7 listopada 2023
Opinia niezależna
Odpowiedź od Pura
Hey Stephanie,
We appreciate your feedback and understand your frustration regarding the return policy. We apologize for any inconvenience you've experienced with our return process.
While we do have specific return windows in place, we also value the satisfaction of our new customers. We regret that we couldn't accommodate your return request this time. Your comments are valuable to us as they help us review and improve our policies to better serve our customers.
If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us at support@pura.com. We appreciate your understanding and hope to have the opportunity to better serve you in the future.
Thank you for choosing Pura, and we will take your feedback into consideration for future improvements.
Not worth the expense!
I bought this device over a year ago (July 2022). It worked alright for about 6 months. Then I noticed that the scent was not very noticeable. I turned up the strength of scent; I still could barely smell it. I've tried other scents, same thing. I contacted the company, they sent me their smelliest scents as a test. Unfortunately I can barely smell them even at the strongest level. I've had the device for over a year and a subscription. I think I bought my Pura through Nest, so Pura said they can't verify the warranty. I want to say its a very expensive device that only worked properly for a few months. My sister-in-law has the same issues. I'm very disappointed. I do not recommend.
7 listopada 2023
Opinia niezależna
Odpowiedź od Pura
Hey Susan,
Thank you for sharing your experience with your Pura device. We sincerely apologize for any inconvenience you've faced, and we truly understand your frustration.
Having been in contact with our support team and explored troubleshooting options, we recommend reaching out to the company you purchased the device from for further assistance. We genuinely wish there was more we could do, and we appreciate your understanding in this matter.
If there's anything we can assist you with within our capacity, please feel free to let us know.
Best regards,
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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