Tech issues CONSTANTLY and when reach out keep passing your around telling same steps been told that didn't work over and over and don't want to refund, when finally get refund they do not provide shi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchased three diffusers from Nordstroms..one for my use and other two as gifts. Replaced the scents...the diffuser now does not work. Spent hours trying to fix..wasted two hours on the phone with... Zobacz więcej
Reakcja na opinię
I really wanted to love this product. I have a small, 1400sqaure foot apartment and never small the scents/diffuser. I signed up for the subscription and got the diffuser for free but now will spend o... Zobacz więcej
Reakcja na opinię
Trust the bad reviews. I feel like I fell for a scam. I purchased 2 diffusers and the only time I can smell any fragrance is with a brand new refill bottle and if I lean forward close to it. It doe... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
🙌 World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight
Dane kontaktowe
W 1250 S 815, 84058, Orem, Stany Zjednoczone
- www.trypura.com
1,4
Bardzo słaba
185 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE! I am a long standing customer and my car diffuser stopped reading scents a couple months outside their one year warranty. They REFUSED to provide me a new diffuser. A customer service representative stated their product is built to last longer than one year, but apparenly only a couple months after one year. I am so dissapointed by this brand!
24 kwietnia 2025
Opinia niezależna
Odpowiedź od Pura
Hi Brittany,
Thank you for sharing your experience with us. I'm truly sorry to hear about the trouble you've had with your car diffuser and for any frustration this has caused. I would be happy to look into this further for you.
At your earliest convenience, could you please provide the email address associated with your ticket? This will help me review your case and see how we can best assist you.
Thank you again for bringing this to our attention — I look forward to helping you!
The worst customer service experience.
This company has horrible customer service!! I spent 4 days communicating back and forth between many representatives. I only got generic and conflicting answers without substantial explanation or solution to my problem. I was a first time customer, but after this horrible experience, I will return all the products because I don’t want to conduct business with this company.
24 marca 2025
Opinia niezależna
Odpowiedź od Pura
Hi Alex,
Thank you for reaching out. It looks like your issue was resolved on the ticket, but I wanted to personally follow up after reviewing the experience you had. I sincerely apologize for the frustrating back and forth you encountered — that’s not the kind of service we aim to provide.
We're actively working on streamlining our communication processes to ensure a more consistent and helpful experience moving forward. I completely understand your frustration and truly regret that your first experience with us was anything less than exceptional.
We appreciate your feedback and genuinely hope we’ll have the chance to earn back your trust in the future.
Horrible customer service, no solutions, defective products
Horrible customer service, I called because my diffuser which was the most expensive one they have is having issues. The scent vials keep loosing their adhesive tag that identifies the scents therefore I can’t ever use the app. I spent around 700$ + on these. I’m honestly considering a refund. It’s not worth it at all. Scents vials don’t last as they are supposed to and the app never reads correctly. I have been out of the scent and the app still shows its Full!
Honestly I wanted to like this, should had read the reviews before investing in this commitment.
10 stycznia 2025
Opinia niezależna
Odpowiedź od Pura
Hi Michelle,
I'm so sorry to hear about your experience—that's definitely not the experience we want you to have. We appreciate your feedback and would love the opportunity to make things right.
We’d be happy to work on getting you some replacements and hopefully improve your scenting experience. If you could provide us with your most recent order number or the email associated with your account, we’ll be able to dig into this further and find the best solution for you.
Looking forward to your response so we can assist you!
The worst customer service
The worst customer service. My order is 3 weeks late and I was given no reason. Called to have it resent, its still in a Post Office waiting for delivery, so they say. I ask since it has been this long can overnite? "NO" was the answer. Perhap offer to comp? "NO",... Well, what can you do for me?? "I'm sorry, do you want a refund?"
Ya damn right and never to do business again with you. I recently went on the google and now I see the reviews are very low! I should have read before....
30 stycznia 2025
Opinia niezależna
Odpowiedź od Pura
Hi Dawn,
I'm really sorry to hear about your experience, and I completely understand how frustrating this situation must be. This is not the level of service we aim to provide, and I’d like to look into this further to see what can be done to make things right.
Could you please provide your order number? I’ll review the details and see what options are available to get this resolved as quickly as possible. Whether that means tracking down the package, exploring reshipment options, or processing a refund, I want to make sure we take the best next steps for you.
I truly appreciate your patience, and I’ll be on the lookout for your response so I can assist you further.
How did I get on this merry-go-round of…
How did I get on this merry-go-round of subscription?? Ive tried 3xs to cancel and they still charge and ship!!!
Lololo Now Pura wants to look into it??? Check my past emails.
17 lutego 2025
Opinia niezależna
Odpowiedź od Pura
I’m so sorry for the frustration this has caused—I can completely understand how upsetting it must be to keep getting charged when you’ve already tried to cancel. That’s definitely not the experience we want for you.
We’d love to look into this right away and ensure everything is taken care of. Please reach out to our support team at support@pura.com, and we’ll make sure your subscription is fully canceled and any concerns are addressed.
Thank you for bringing this to our attention—we appreciate your patience, and we’re here to help!
Super expensive and lacks real quality… fragrances are too subtle and aren’t even full upon arrival!
I have been a loyal customer for years…. Spending over $200 every 2 months on subscription fragrances and have already spent over $500 on all of the Pura’s. I’m very disappointed and dissatisfied with your service. Firstly, I have purchased the 2 Pura 3’s, a diffuser and then the smart Pura 4 and the car plug in. Both Pura 3’s and the diffuser seem to lack the quality that the Pura 4 has. Fragrances DO NOT last more than a couple weeks and that’s with the setting on “subtle”… the fragrances then burn the plastic and create an ugly film on the air openings which is nearly impossible to clean off. Also, I have received 10 new fragrances in my last order… all of them weren’t even completely full! Although I’m obsessed with some of the fragrances, this subscription is extremely expensive and seems like a complete ripoff. It’s so disheartening because the first week of the new plug ins w/ fragrances was bliss… my house smelled amazing… however I do not feel this is a quality service. Super expensive and trashy product!
17 lutego 2025
Opinia niezależna
Odpowiedź od Pura
Thank you for reaching out and for being a loyal Pura customer. We truly appreciate your support over the years, and I’m so sorry to hear about your recent experience. That’s definitely not the kind of quality we want for you, and I completely understand how frustrating this must be—especially when you’ve invested so much in our products.
We want to take a closer look into this and see what we can do to make things right. If you could reach out to our support team at support@pura.com, we’d love the opportunity to help. Please include any details about your devices and fragrances, and we’ll work on finding a resolution for you.
Again, we sincerely appreciate you sharing this with us. Your experience matters, and we want to ensure you’re getting the best from Pura. Looking forward to hearing from you!
Not long lasting
Not long lasting
Not good smells
Not happy with purchase
11 lutego 2025
Opinia niezależna
Odpowiedź od Pura
Hi N Miller,
We’re sorry to hear that your experience hasn’t met expectations, and we’d love the opportunity to help make it right. Our team is happy to assist with tips on maximizing scent performance or exploring other options that might better suit your needs.
Please reach out to us at support@pura.com, and we’ll do our best to improve your experience. We truly appreciate your feedback and the chance to make things better for you!
Unreliable delivery service
I do love my Pura and the scents. I have 3 Pura 4’s and 2 Pura Plus’. My problem is with delivery of my subscription each month. They are not delivered within 3-5 days. The problem seems to be with the delivery service they use- for me usually One Stop Mailing. It has taken 2-3 weeks to recieve them after I’ve been charged. The last time this happened I was informed that it was the delivery services fault. I somewhat understand that but when you have numerous complaints about this issue it’s time to make a change. I was offered a free fragrance for the delay but if I can’t get it delivered it’s not much of a consolation. I have my subscription and two others orders that haven’t moved for days according to tracking. I canceled my subscription today. My two daughters got Puras at my suggestion. I won’t be recommending them anymore. I’m just so disappointed that this hasn’t been resolved.
17 stycznia 2025
Opinia niezależna
Odpowiedź od Pura
Hello Sharon,
Thank you for sharing your experience and for being a loyal Pura customer. We’re glad to hear you’ve enjoyed using your devices and scents, but we’re truly sorry for the repeated delivery delays you’ve experienced with your subscription orders.
We understand how frustrating it can be to wait weeks for your orders, especially when timely delivery is such an important part of the subscription experience. While carrier delays can sometimes be outside of our control, we take full responsibility for ensuring that our customers receive their orders promptly. Your feedback about our delivery service is invaluable, and we’re actively evaluating our shipping partners to address these ongoing concerns and improve delivery times.
We also regret that the delays impacted your overall experience to the point where you felt the need to cancel your subscription. While we understand your decision, we’re deeply disappointed that we didn’t meet your expectations. Please know that your feedback has been heard and will help drive the changes necessary to better serve our customers moving forward.
If there’s anything we can do to assist with your remaining orders or if you’d like to share additional concerns, please feel free to reach out to us at support@pura.com. Thank you again for your honest feedback, and we hope we can earn back your trust in the future.
DO NOT BUY
DO NOT BUY! Bought for my vacation rental with WiFi control being the most attractive feature - I could turn off and on without being there. HOWEVER, the unit won’t stay connected to my network so it’s been completely useless. Also, the fragrance doesn’t linger for more than a minute or two. You can only smell the fragrance while it is running, forcing you to go through the fragrance pods really quickly… Interesting how that works.
1 kwietnia 2024
Opinia niezależna
Odpowiedź od Pura
Hello Adriana,
Thank you for taking the time to share your experience. We’re sorry to hear that your Pura device didn’t meet your expectations, especially when WiFi control was such an important feature for your needs.
Connectivity issues can be frustrating, and we’d love to help troubleshoot to ensure your device stays connected to your network. Additionally, we understand your concerns about the fragrance duration. Our fragrances are designed to provide a consistent scent while the diffuser is running, and usage can vary depending on the intensity settings and runtime selected in the app.
We truly appreciate your feedback, as it helps us identify areas where we can improve both our product and user experience. If you’d like assistance troubleshooting the connectivity issue or optimizing your fragrance settings, please don’t hesitate to reach out to our team at support@pura.com. We’re here to help!
Thank you again for sharing your thoughts.
I ordered on 12/9/24
I ordered on 12/9/24. Haven’t received yet. Try to track my order and it says that I never ordered anything however the money was definitely taken out of my account! Scam
28 grudnia 2024
Opinia niezależna
Odpowiedź od Pura
Hello Jacqueline,
Thank you for sharing your feedback. We are truly sorry for the frustration you’ve experienced with your recent order and any confusion along the way.
Upon reviewing your concern, we found that the order was placed under a different email address than the one initially provided, which caused confusion when trying to locate it. Once we identified this, we promptly provided you with the correct email address, your order number, and the tracking information. The tracking shows the order was successfully delivered on December 13, 2024, to the address entered at checkout.
We understand how frustrating this situation must have been, and we apologize if this process felt unclear. Your feedback is important to us, as it helps us improve our communication and processes to ensure a smoother experience for our customers in the future.
If there’s anything else we can assist you with or if you’d like us to update your account details to avoid similar issues moving forward, please don’t hesitate to reach out to us at support@pura.com.
Thank you again for bringing this to our attention.
Where to begin
Expensive for duration of scent. Orders take way too long to fill and receive and the scents you really want are typically sold out.
Still waiting for an order submitted a week ago, which - according to the tracking number - hasn't even left the warehouse! Getting rid of pura.
4 grudnia 2024
Opinia niezależna
Odpowiedź od Pura
Hello Micha,
Thank you for sharing your feedback, and I’m truly sorry to hear about your frustrations with your recent experience.
We understand how important it is to receive your orders promptly, and we apologize for the delay. Due to the increased demand during Black Friday and shipping delays from carriers, some orders took longer than usual to leave our warehouse. We’re actively working with our fulfillment team and shipping partners to minimize delays and ensure orders arrive as quickly as possible.
We also regret that some of your favorite scents have been unavailable. High demand during this time can lead to temporary shortages, but we’re doing our best to restock popular fragrances as quickly as possible.
We appreciate your feedback, as it helps us improve, and we’re committed to providing a better experience moving forward. If you need further assistance, please don’t hesitate to reach out to us at support@pura.com.
Thank you for giving us the opportunity to address your concerns.
Just don't...
I purchased the Pura car diffuser on 10/3/24, and it arrived 6 days later on 10/9/24. I set up the diffuser in my car on 10/11/24. At first it was great, but within a couple of days, the scent was virtually undetectable even though it was connected correctly and the fragrance showed up in the app. I reached out to the company on 10/16/24 (only 13 days after the order, and only a week after receiving it) to request a refund, as I was highly unimpressed that I spent $50ish on something that didn’t even last a week. Of course, the person I spoke with could not help me, so I had to wait for an email from some other department. That department emailed me on 10/17/24, and after having me answer a few “trouble-shooting” questions about the device’s placement (on my console, where they recommend) and how long I’ve had the fragrance in the diffuser (nevermind that the app tells you – and them – how long you’ve had the fragrance in the diffuser), the rep decided to send a new complimentary scent out, disregarding the fact that I had asked for a refund. This new order, though complimentary, was placed before they even told me about it in writing.
I received the complimentary scent on 10/24/24 (now 2 weeks into the return period), and this one was even worse. No scent from the beginning, so I unplugged it with the intention of asking (again) for a refund. I honestly forgot about it for a couple of weeks, which is totally my fault, but when I did ask for my refund again (5 days after the 30 day period expired), they refused. I’m disappointed to have spent $50 with a company that does not stand behind their product and will never shop with them. I feel they purposely ignored my original request for a refund in an attempt to try to get me to miss the return period, which is highly deceptive and should be illegal. I will take the loss at this point, but I’ll never do business with them again, and would not recommend them to anyone!
14 listopada 2024
Opinia niezależna
Odpowiedź od Pura
Hello Monique,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you faced with your Pura Car Diffuser and the challenges in resolving the issue.
When customers reach out with concerns, we follow troubleshooting steps to better understand the problem and find the most appropriate solution. In your case, we regret that there was a lack of communication regarding the complimentary fragrance being sent, as it was intended to provide a resolution while we worked through the issue with you.
Additionally, we did offer to process a full refund and provided a prepaid return label so you could ship the product back to us for a refund. Unfortunately, we did not receive the return or hear back from you following that offer.
We are truly sorry if this process felt confusing or if we did not meet your expectations during this time. Your feedback is valuable, and we are always looking for ways to improve our communication and customer experience.
If there’s anything further we can do to assist, please don’t hesitate to reach out to our team at support@pura.com.
Thank you again for sharing your feedback with us.
Customer Service Non- Existent!
I used the Pura for about a year. The device started leaking and gumming up. You cannot talk to a live person, and the app is not user friendly. I would have given 0 stars, but you can’t write a review unless you give a star. I cancelled the subscription because of poor customer service and support.
1 czerwca 2024
Opinia niezależna
Odpowiedź od Pura
Hello Sandra,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience with your Pura device and the challenges you faced with our customer support.
Upon reviewing your interactions with us, it appears that your attempts to connect via our chat feature were outside of our business hours. While we did follow up via email, we unfortunately did not receive a response to assist you further. We always aim to resolve concerns as quickly as possible and regret that we weren’t able to connect with you.
We appreciate your time using Pura and take your feedback seriously. It helps us improve both our devices and support processes. Should you ever decide to give us another try, we’d be more than happy to help address any concerns directly.
Thank you again for sharing your thoughts.
Hard to believe this company can remain in business
Customer service non-existent.They say returned items were not sent back, and then they wait to respond in a helpful manner until the 30 days expire. They Basically ripped me off of over $100. Then had the nerve to say I signed up for subscription, sent something else and changed my credit card. Simply put thieves. WARNING ⚠️⚠️⚠️
9 września 2024
Opinia niezależna
Odpowiedź od Pura
Hello Renee,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve encountered with your return and subscription. This is certainly not the experience we want for any of our customers.
While we do have processes in place to manage returns and subscriptions, we understand that timely communication is critical, and we’re sorry if there were any delays in addressing your concerns. We are actively working on improving our response times and overall support experience to ensure situations like this are handled more effectively in the future.
We appreciate your feedback, as it helps us identify areas where we can improve. If you have any additional questions or feedback, please don’t hesitate to reach out to our team at support@pura.com.
Thank you again for bringing this to our attention.
Never received has been 7 weeks has…
Never received has been 7 weeks has said in transit for over 5 weeks.
Repeadly asked for a refund and have been brushed off continuously
Lesson learnt I will never trust anything this company does again
24 października 2024
Opinia niezależna
Odpowiedź od Pura
Hello,
I’m truly sorry to hear about your experience, and I understand how disappointing it is to be waiting this long for your order.
We want to make this right and ensure you receive either your order or a refund as soon as possible. Please reach out to us at support@pura.com so we can look into the status of your shipment and promptly resolve the matter for you. We appreciate your patience and the opportunity to correct this.
Thank you,
I received their product twice in one…
I received their product twice in one month and attempted to return the second mailing because the first mailing of the product had absolutely no sense at all. I urge them to give me some accommodation because it was apparently defective and then when I got little response, other than asking me to do all kinds of troubleshooting, I asked them to cancel my subscription and was charged for the one I returned. I will never do business with a company like this, and they should be reported for their poor customer service and lack of consumer concern.
10 października 2024
Opinia niezależna
Odpowiedź od Pura
Dear Carole,
I was truly sorry to hear about the issues you encountered with your recent purchase. We strive for excellence in our customer experience, and it seems we fell short this time.
Upon reviewing your case, I can confirm that refunds for the returned items have been processed successfully. We are currently awaiting the return of the diffuser to finalize the remainder of your refund. Rest assured, we are on top of this and will keep you updated as soon as we receive it.
Please know that your satisfaction is very important to us, and we are here to help in any way we can. Feel free to reach out at any time if you have further questions or need additional assistance.
Pura saved my life... seriously!
Pura has been amazing for me. The app is awesome and I can easily control when I want to turn on the scents and at what level of intensity. The scents are amazing.
I live in NYC and I recently had a "backup" in my apartment. Basically, my toilet was spewing out fecal water at the rate of a Mt. Vesuvius eruption. Thank god that our super was right there to help pump the overflow out real time (which saved the apartment). But the apartment smelled awful.
The only thing that saved us was the Pura diffuser, which I put on the strongest level of intensity all day for several days straight. I was so disgusted, but honestly, the Pura diffuser saved me.
I have never gone out of my way to write a positive review (have written a few negatives!), but given the situation, I had to come and give props where props are due.
I am a Pura supporter for life. THANK YOU!
4 września 2024
Opinia niezależna
Odpowiedź od Pura
Hey there,
Thank you for your kind words! First of all, we are so relieved to hear that your apartment was saved from the worst of that situation—what a nightmare! It sounds like you handled it like a champ, and we're thrilled that your Pura diffuser could play a part in making things a little more bearable.
We know how important it is to have a home that feels (and smells) like a sanctuary, especially after something like that. It’s amazing to hear that Pura was able to help you out when you needed it most. Thank you so much for taking the time to share your story! Your support means the world to us, and it’s exactly why we do what we do.
We’re so happy to have you as part of the Pura family. If there’s ever anything else we can do for you, don’t hesitate to reach out.
Order not delivered - no replacement of product/they stole my money - guess what! It's not the first order. Several orders were delivered just fine!
Like reviews before me - they don't care once they have received payment from their customers. I wish I saw this website before I subscribed. I will have to contact my bank to find out if it's possible to remove my credit card information from the company's website without having to cancel my card. However, it's likely that I will have to cancel the card because their website does not provide an option to remove payment information. I would advise others to avoid signing up with them to save themselves from similar trouble.
I had a subscription and received several orders in the past. Out of the blue, one of the subscription items didn't arrive. The first order and the plug-in purifier came in the mail just fine...the second order came fine... the third order came fine... and so on, but several orders later, when I received a "delivered" notification in my email, the order was not in the mailbox. They said they would not replace the items that were not delivered. These products cost quite a bit of money for an air freshener. I am very upset. I would never use them again.
14 września 2024
Opinia niezależna
Odpowiedź od Pura
Hey Brea,
Thank you so much for sharing your experience! We're truly sorry for the frustration you faced with your delivery. We completely understand how stressful it can be when a package doesn’t arrive as expected, especially after having a smooth experience with previous orders.
After reviewing the situation, we saw that our team was actively working to help resolve the issue and had offered a replacement before the packages were eventually found. We're really glad everything worked out in the end!
Your feedback means a lot to us, and we’ll be using it to improve our service. If you ever need anything else or have more questions, feel free to reach out at support@pura.com. We're always here to help!
Thanks again for your patience and understanding.
I got a Pura with their 6 month deal
I got a Pura with their 6 month deal. You get a Pura 4 for free if you get 6 months worth of scents.
While they smell great, the Pura doesn’t work. Only bay 1 works, the second one is constantly disconnecting and doesn’t release the scents. Not sure if with the deal they give you broken or faulty Pura’s but I won’t be repurchasing any scents at the end of this trial.
15 września 2024
Opinia niezależna
Odpowiedź od Pura
Hey Elissa,
Thank you for taking the time to share your feedback, and we're sorry to hear about the trouble you've experienced with your Pura diffuser. We want to make sure you’re able to fully enjoy your Pura, including both scent bays working properly.
Our team would be happy to assist in troubleshooting the issue with your Pura 4 and if we're unable to resolve the problem, we will ensure that you get taken care of. Please reach out to us at support@pura.com, and we’ll make sure you’re taken care of.
We appreciate you giving us the chance to make this right!
BUYER BEWARE...CUSTOMER SERVICE IS…
BUYER BEWARE...CUSTOMER SERVICE IS HORRIFIC!!!! ONCE THEY HAVE YOUR MONEY THAT COULD CARE LESS IF YOU GET THE GOODS YOU PAID FOR, SHAME SHAME SHAME!!!!
14 września 2024
Opinia niezależna
Odpowiedź od Pura
Hey Karin,
Thank you for your feedback and for your patience during this process. I understand your frustration, and I want to clarify that we’ve been actively working to provide a resolution. As mentioned previously in our email correspondence, we’ve offered to proceed with a replacement order for you but have stopped hearing back from you.
We are still waiting to hear back from you on how you’d like to move forward, as your satisfaction is our priority. We are ready to help resolve this and appreciate your understanding as we work through the next steps.
Please let us know how you’d like to proceed, and we will make sure to take care of this for you.
Best regards,
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