Despite the fact that we had to reschedule several times due to complications with our house move, when they did get here Graeme & John were super friendly and worked quickly and professionally. They... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Zobacz więcej
Reakcja na opinię
Very good service from placing the order to installation. We are getting used to using Apps, One negative is that the installation guys decided to leave a role of their cable in our wheelie bin. No... Zobacz więcej
Reakcja na opinię
Outstanding service. A fault appeared on my broadband connection which kept dropping out. From my first call to support through to the engineer visit, the service was outstanding. I am really pleased.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Napisane przez firmę
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Dane kontaktowe
18 Kings Hill Avenue, ME19 4AE, West Malling, Zjednoczone Królestwo
- 03333446601
- sales@trooli.com
- www.trooli.com
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4,5
Doskonała
7 tys. recenzji
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Odpowiedź od Trooli
Hi John,
Thanks for your feedback.
It’s great to hear that the installation was completed quickly and neatly, and that our team provided a friendly and professional service. We appreciate you taking the time to share your experience.
Thank you for choosing Trooli.
Best,
Ati
Good service.
Very good service from placing the order to installation. We are getting used to using Apps, One negative is that the installation guys decided to leave a role of their cable in our wheelie bin. Not sure if this is what they are supposed to do as this is not very professional. Other than that we are pleased with the service.
7 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Mrs Jenner-Pescador,
Thank you for sharing your feedback.
We’re pleased to hear that your experience from ordering through to installation has been positive and that you’re enjoying your new service. We appreciate you also highlighting the point about the leftover cable, and we’ll share this with the relevant team.
Thank you for choosing Trooli.
Best,
Ati
Customer Service Excellent
Trooli answered all my questions I asked before I signed up, their engineers on the day were very courteous and helpful, no mess left after installation, and good fast broadband speeds. Mind you I only had BT copper broadband before !!
7 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Dave,
Thanks for taking the time to share your experience.
It’s great to hear that our team were able to answer your questions before you joined and that the installation was completed smoothly and tidily. We’re pleased you’re now enjoying faster broadband after making the switch from copper.
Thank you for choosing Trooli.
Best,
Ati
Renewing my contract made easy
The automated phone call handling was one of the best and I was soon through to the right person in the recontracts section. Amy made no quibble at my request to downgrade my contract one notch, a very prompt and efficient response. Thank you.
10 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Brian,
Thank you for your feedback.
It’s great to hear that you found the call journey straightforward and that Amy was able to help with your contract change quickly and efficiently. We’ll be sure to pass your thanks on to her.
We appreciate you taking the time to share your experience.
Best,
Ati
Superb company brought FTTP to small village
I only discovered Trooli this month and am extremely happy that I did. None of the other providers have plans to connect our remote village to FTTP, as soon as I heard about Trooli I checked their site and was surprised to find that they did cover my address. I immediately signed up and was given an installation date about 10 days away. I had a good choice of dates and am or pm installation. On the afternoon chosen the engineer arrived, a very friendly and courteous man who quickly ran through the installation process with me and agreed the route the cable would take into my house. Once installed he tested the system and found a problem with the cable from the pole to the premises. He replaced the cable and the broadband worked perfectly. Before Installation I had a maximum speed of 45 Mb per second, now I’m getting between 800 & 1100 Mb per second with upload very similar to download speeds. It has made a huge change for us and cannot recommend Trooli and their engineers highly enough !
6 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Mike,
What a fantastic review, thank you for sharing your experience.
We’re delighted that you discovered Trooli and were able to get connected with full fibre when other providers weren’t able to reach your area. It’s great to hear the installation went smoothly and that our engineer took the time to ensure everything was set up correctly.
Those speed improvements sound impressive, and we’re thrilled to know the service has made such a difference for you.
Thanks for choosing Trooli and for recommending us.
Best,
Ati
Shaun and John did an excellent work
Shaun and John did an excellent work, appreciate it.
10 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Luilui,
Thank you for your feedback.
We’re pleased to hear that Shaun and John did such a great job. We’ll be sure to share your appreciation with them.
Thanks for choosing Trooli.
Best,
Ati
Pleased with service
The installation was done very professionally by the team. Managed every request I made re routing of the cable etc. Love the way the switch was made so there was no time we were without the internet connection. Really pleased so far.
9 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Ian,
Thanks for sharing your experience.
It’s great to hear that the installation team were able to accommodate your requests and complete the switch smoothly without any disruption to your connection. We’re pleased you’re enjoying your Trooli service so far.
Thank you for choosing Trooli.
Best,
Ati
Outstanding service
Outstanding service. A fault appeared on my broadband connection which kept dropping out. From my first call to support through to the engineer visit, the service was outstanding. I am really pleased. Communication was spot on. The engineer Kevin turned up on time (within 24 hours of reporting the problem and identified the issue quickly. I’m an electrical engineer myself and so interested in the problem. He patiently answered my questions, and explained what he was doing. He even showed me photos of the damage and readings at the failed splitter junction some 83 meters away (which in itself is amazing). Kevin is a credit to Trooli, thank you.
9 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Laurence,
Thank you for taking the time to leave such a thoughtful review.
It’s great to hear that Kevin provided such a professional and informative service, resolving the issue quickly and keeping you updated throughout. We’ll be sure to share your kind words with him.
Best,
Ati
Very helpful
Very helpful and able to answer all my questions making it easy to switch to Trooli. George Hodgson made sure that I understood everything making it an enjoyable transaction
9 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Geoff,
We're delighted to hear that switching to Trooli was such a straightforward experience.
It's great to know George took the time to answer all of your questions and made sure everything was clear along the way. We'll make sure he receives your feedback.
Thank you for choosing Trooli.
Best,
Ati
Internet speed
Spoke to triple today due to my internet speed not being enough with BT.
George hodgson was straight to the point assured me with what they could provide plus comfortable knowing I’d get back to good speeds
9 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi James,
Thanks for sharing your experience.
It's great to hear that George was able to explain everything clearly and help you find a package that gives you confidence in your broadband speeds. We'll be sure to pass your kind words on to him.
We hope you enjoy your new Trooli service.
Best,
Ati
Great service and professional and…
Great service and professional and friendly.
9 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Barry,
We appreciate you taking the time to leave a review.
It’s fantastic to hear that you received a service that was both professional and friendly. We’ll continue working to provide the kind of experience you’ve described.
Thank you for choosing Trooli.
Best,
Ati
Switching to Trooli from EE.
The engineer attended and assessed my property and said l needed a pipe to carry the cable to the house. The groundworks team then came and laid the pipe in one afternoon. The engineers then returned and installed the whole system in 2 hours and I couldn't be happier. Full fibre broadband at a great price. Customer service was excellent throughout and Nadeem kept me informed throughout the process, in fact all personnel involved from start to finish were excellent and I highly recommend this company.
8 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Dave,
Thank you for sharing such a detailed review.
It’s great to hear that every stage of your installation, from the initial assessment through to getting connected, went smoothly. We’re especially pleased that Nadeem and the wider team kept you informed and delivered the level of service you expected.
Enjoy your full fibre broadband, and thank you for recommending Trooli.
Best,
Ati
Sales call made the offer seem simple…
Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job and left it looking like a mess outside. Speed has so far been mixed and has dropped out multiple times. I've now got the challenge of getting the refund back from Trooli for my early termination. Customers want simplicity and so far the transition has not been.
8 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Jason,
We appreciate you taking the time to outline your experience.
If you need any further assistance, please contact our customer support team directly and they’ll be happy to help with any outstanding queries.
Best,
Ati
Belmirro Khoza was absolutely…
Belmirro Khoza was absolutely excellent. Really helpful with sorting out my internet package as there were issues. Kept daily contact regarding the progress and was overall super friendly.
6 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Charlie,
Thanks for your feedback.
We’re delighted to hear that Belmirro provided such great support, kept you updated throughout, and helped resolve the issues with your package. We’ll make sure your kind words are shared with him.
Best,
Ati
Odpowiedź od Trooli
Hi,
Thanks for choosing Trooli.
Best,
Ati
Very good service
Very good service , easy to understand Ts &Cs , Mikyle was very clear in explaining the process and taking my details . Emails with confirmation received quickly . Overall a positive experience
6 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Helen,
It’s great to hear that your experience with Trooli has been a positive one from the outset.
We also appreciate you highlighting the quick confirmation and communication you received after signing up.
Thank you for choosing Trooli, and we’ll be sure to share your feedback with Mikyle.
Best,
Ati
Extremely helpful and friendly
Extremely helpful and friendly. Mikyle helped me through the whole process and answered all of my questions straight away. Highly recommended! 👍
6 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Steve,
Thank you for your kind review.
We’re really pleased to hear that Mikyle made the whole process easy and was able to answer your questions along the way. Providing a friendly and helpful experience is something we always aim for, so it’s great to know you felt well supported.
We’ll be sure to pass your feedback on to Mikyle.
Best,
Ati
Excelent Service
Ordered by phone, and very easy.
Engineers turned up on time and were very professional and quick with the installation.
Not had any issues at present
12 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi,
We appreciate you taking the time to leave your review.
It’s fantastic to hear that your journey with Trooli has been simple from the start, from placing your order through to the installation. We’re glad our engineers delivered a professional and efficient service and that everything has been running smoothly.
Thank you for choosing Trooli, and we hope you continue to enjoy your service.
Best,
Ati
New broadband order.
Mikyle was very helpful and the whole process of placing an order was very easy and straightforward. A very good experience.
6 lipca 2026
Opinia niezależna
Odpowiedź od Trooli
Thank you Tony. Straightforward is exactly what we're going for, so it's good to know it landed that way. We'll pass your thanks on to Mikyle.
Best,
Ati
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