Tonergiant Recenzje 

531
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have been ordering from Toner Giant since I joined this company 5 years ago. The online ordering system is simple to use and delivery is always next-day. It's an excellent service.

Oceniono na 5 z 5

I needed a toner drum for my HP laser printer. The options were either £120 ish for a branded HP toner drum or £64 for an off-brand one from TonerGiant. Great success. Not only does it work perfectly... Zobacz więcej

Oceniono na 5 z 5

Just ordered a toner cartridge from TonerGiant.co.uk ordered using PayPal which used an old address (changes long time ago) Phoned them up, spoke to young lady call Steph, what can I say, straight a... Zobacz więcej

Oceniono na 1 z 5

So pleased I was asked “how did we do” Placed my order, received confirmation and then waited and waited……. On checking with Customer Services I was then glibly advised it had been dispatched via Par... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca pojemników z tonerem

Napisane przez firmę

Huge selection of printer cartridges for inkjet and laser printer printers. 100% secure online ordering - Free UK delivery.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

531 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(531)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 21

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

TonerGiant easy to use

Order was placed easily and delivery came on the Monday, I would have given 5 stars but one of the cartridges were damaged and the Cyan went all over me but you arranged for delivery and collection which occurred the next day.

22 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

An example of very poor and inefficient service.

We have bought toners and drums from Toner Giant for many years and never had a problem – until now.
We ordered 2 Samsung toners on Tuesday 19th December, and were told delivery would be on Thursday 21st, we needed them before Christmas.
When they had not arrived on Friday 22nd I chased and was told “sorry we have overlooked your order and will send it out immediately” – to arrive after the holiday.
I asked for a Saturday delivery and was told “no” despite being a loyal customer for years.
On 25th – yes on Christmas Day - I was sent an email saying the toners are out of stock and will be sent “very soon”
Naturally I cancelle and bought elsewhere.
An example of very poor and inefficient service.
We will not use Toner Giant again.

19 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

I had a problem with a toner I ordered…

I had a problem with a toner I ordered and the printer not recognising it. I telephoned and spoke to Steph who sent me an email with a fix, which unfortunately did not cure my problem but said if this didnt work then they would send a replacement. I found Steph very helpful with suggestions and solutions. fantastic customer service and would have no hesistation in using them again

19 grudnia 2023
Opinia niezależna
Oceniono na 2 z 5

1st order -- Not Great.

Would I use again: No.
Ordered two toners. Sent by different couriers.1st to arrive was wrong one. I have to pay for return. That alone will send me to Amazon. Waiting to get return label and then hopefully a refund. You can see why people stick with Amazon even if you pay a little more.

15 grudnia 2023
Opinia niezależna
Logo Tonergiant

Odpowiedź od Tonergiant

Hello Keith,

Thank you for getting in touch.

I'm sorry the item you purchased was unsuitable. I completely understand that these things do happen. Sadly we dont have the facility networks like amazon to provide returns like Amazon.

We are always continuing to grow and improve our service and offering free returns in certainly one of them.

Again, I am sorry for any trouble this has caused. If you would like to discuss this further you're welcome to call me direct on 0345 365 3605 I would like to hear from you.

Thank you


Lou
Toner Giant

Oceniono na 5 z 5

Toner Cartridge Replacement for Brother HL-2170W

Firstly, Tonergiant had the product I needed for my aging Brother HL-2170W printer. Secondly, their website was easy to navigate. Thirdly, the unit price was competitive and lastly, next day delivery. What's not to love. I will be using Tonergiant for all my future toner/printer requirements. Highly recommended.

4 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Toner Giant delivery issues.

Ordered one black and one multi pack ink replacement cartridge. It came in two separate delivery’s one with Royal Mail who seem to be able to find and letter box and post the package. The second delivery service seemed to have a problem using the letter box so would not leave the package. After speaking to a very unhelpful person at Toner Giant they now have to refund me for the second parcel because you need to be there to except it. I find the whole experience unbelievable.

Please could you answer the following questions.
1. Why do you send two small items to the same address in two separate packages and two different delivery services?
2. Why was I told that it’s their policy for customers to have to be there to except delivery’s when one seemed to have no problem posting through the letter box?

7 grudnia 2023
Opinia niezależna
Logo Tonergiant

Odpowiedź od Tonergiant

Hello Gait,

Thank you for leaving us a review.

We have multiple warehouses all over the UK. To ensure we live up to our next business day promise we may ship different items from different locations to ensure it arrives on time.

Currently we sent all parcels via a secured delivery. We do this to make sure the item arrives safely and on time to the right location and person. Sadly this means that in most instances a signature is required.

I completely understand due to life schedules this can be frustrating but please remember you can alter the delivery address or leave a note for the courier to leave in a safe place if you have to go out.

Once again, I am sorry for any trouble this has caused. If you would like to discuss this further you are welcome to call me on 0345 365 3605 I would really like to hear from you.

Thank you

Lou

Oceniono na 5 z 5

Super fast

Polite, Courteous and Helpful telephone staff. Super efficient order processing and delivery.

28 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

I wanted to take a moment to express my…

I wanted to take a moment to express my sincere appreciation for the exceptional service I recently received from your company.
First and foremost, the speed of delivery is remarkable. Ordering printer supplies can sometimes be a rushed affair, and I've often found myself in urgent need of toner or ink. Tonergiant consistently delivers promptly, saving me from any printing emergencies.
Moreover, the product quality is outstanding. I rely on your toner cartridges for professional printing, and they never disappoint. The printouts are crisp, clear, and consistent.
Lastly, I appreciate the user-friendly online platform you provide. It makes ordering a breeze, and the variety of options ensures I can find the precise product I need.
In today's world, where service can often be lacking, Tonergiant truly stands out. You've won my trust and loyalty through your fantastic service, fast delivery, and top-notch products. Thank you for making the printing aspect so reliable.

20 września 2023
Opinia niezależna
Oceniono na 5 z 5

The cartridge that I received didn't…

The cartridge that I received didn't work so I phoned them and, with no quibble, they sent me a replacement by the next day.
Again I am hugely impressed with the service I have had from TonerGiant. Another very satisfied customer.

15 września 2023
Opinia niezależna

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