Tonergiant Recenzje 

531
Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have been ordering from Toner Giant since I joined this company 5 years ago. The online ordering system is simple to use and delivery is always next-day. It's an excellent service.

Oceniono na 5 z 5

I needed a toner drum for my HP laser printer. The options were either £120 ish for a branded HP toner drum or £64 for an off-brand one from TonerGiant. Great success. Not only does it work perfectly... Zobacz więcej

Oceniono na 5 z 5

Just ordered a toner cartridge from TonerGiant.co.uk ordered using PayPal which used an old address (changes long time ago) Phoned them up, spoke to young lady call Steph, what can I say, straight a... Zobacz więcej

Oceniono na 1 z 5

So pleased I was asked “how did we do” Placed my order, received confirmation and then waited and waited……. On checking with Customer Services I was then glibly advised it had been dispatched via Par... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca pojemników z tonerem

Napisane przez firmę

Huge selection of printer cartridges for inkjet and laser printer printers. 100% secure online ordering - Free UK delivery.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

531 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(531)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 21

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

very poor service

went with tonergiant because of the free next day delivery, 5 days later I am still waiting.....

28 maja 2024
Opinia niezależna
Logo Tonergiant

Odpowiedź od Tonergiant

Hello Jerry,

Thank you for taking the time to leave us a review. I'm so sorry to hear your order has been delayed. Unfortunately, I am unable to locate your order details. Please contact our office at 0345 365 3605, and we will be more than happy to assist you with the delivery issues you are experiencing.

Thank you

Lou
Toner Giant

Oceniono na 2 z 5

Not good.

Despite tracking details being provided via DPD the product never arrived on the scheduled day and their office was closed on the following day which was a Saturday.
I received no contact whatsoever until I phoned on the following Monday when I was told the parcel 'went missing'. I had to wait until the Tuesday for delivery which four days later than promised.

17 maja 2024
Opinia niezależna
Logo Tonergiant

Odpowiedź od Tonergiant

I'm truly sorry for the significant inconvenience and frustration you experienced with the delivery of your order. It's completely understandable that you're disappointed with the level of service you received, especially considering the delay and lack of communication.

We deeply regret that your parcel didn't arrive as expected and that there was no proactive communication from our end regarding the delay. This falls far short of the level of service we aim to provide to our valued customers, and I want to assure you that we take your feedback seriously.

It's unacceptable that your parcel went missing without any notification, and I understand the inconvenience this caused, particularly with our office being closed over the weekend.

We're actively investigating what went wrong in this instance and taking steps to prevent similar issues from occurring in the future. We've also raised your concerns with DPD to ensure they're aware of the impact their service had on you.

In light of this, I can see customer service has issued you a replacement and that should now arrived and you are back up and printing.

Once again, I'm sorry for the disappointment and inconvenience caused, and I genuinely appreciate your patience and understanding as we work to resolve this matter.

Thank you

Lou
Toner Giant

Oceniono na 1 z 5

Parcel sent using DPD

Parcel sent using DPD. DPD are an impossible company to get hold of to talk to anyone. went round in circles on their website for 30.

Rang toner Giant. Sat on their phone for half an hour waiting for them to answer.
They sent the parcel using DPD who are equally as bad with customer service. Spent 30 minutes going round in circles minutes on their website before actually managed to get hold of someone. There was no option to leave with neighbour or redirect to the local post office. DPD said that no alternative delivery options had been enabled.
Having spent over half an hour sitting on the phone to Toner Giant I gave up trying to get the delivery option changed, I now have to re arrange my entire day because the printing has to be done for a meeting. These companies need to understand flexibility of working practices and change their practices.
I doubt I will be using this company again.

13 maja 2024
Opinia niezależna
Logo Tonergiant

Odpowiedź od Tonergiant


Hello,

I'm truly sorry to hear about the frustrating experience you've had with DPD and Toner Giant. It sounds incredibly stressful to deal with, especially when you're on a tight schedule and need your printing done for an important meeting. It's completely understandable that you're feeling disappointed and inconvenienced by the courier's service.

I empathize with your frustration and sorry for any trouble caused. Your time is valuable, and it's unfair that you've had to spend so much of it trying to resolve this issue. As a gesture of goodwill, I've sent you a voucher to help towards your next order.

I'm sorry to hear that you had to wait such a long time on hold. Please know that our current wait time is under 25 seconds, and it's possible that you called us during a particularly busy period. Additionally, you can always reach us by email at support@tonergiant.co.uk. Our response time is under 24 hours, and we strive to provide answers and resolutions on the same day.

Once again, I apologize for any trouble this has caused. If you have a chance, please feel free to call me directly at 0345 365 3605. Unfortunately, we currently don't have a contact number on file for you.

Thank you

Lou Murray
Toner Giant
Customer Service Manager

Oceniono na 2 z 5

I CANNOT recommend HP compatible cartridges

I purchased HP compatible 410A Black Toner. Each time I print I get black splotches over each print copy. I CANNOT recommend this product.

8 maja 2024
Opinia niezależna
Logo Tonergiant

Odpowiedź od Tonergiant

Thank you for your review, we appreciate your feedback and will look into previous returns to determine if there are quality issues that we can rectify for future orders.

The TonerGiant Team

Oceniono na 5 z 5

I made the mistake, TG fixed it!

I'd like to give a thumbs-up for this company. I thought I had malfunctioning cartridge, and they couldn't have been more apologetic or quicker off the mark in sending me a replacement. The story doesn't end there, however, as I subsequently discovered that the issue was user error, nothing to do with the cartridge. I emailed Josh at TG with a mea culpa explanation, offering either to return the replacement or pay for it and keep it in readiness for when I needed it. He said to keep it with their compliments, over-generous considering it was my mistake. No prizes for guessing where I'll be buying stock in the future, though I should point out that I don't print a lot of material, hence it certainly wasn't a case of doing a favour to a customer who spends a ton of money with the company. It's good to know you can get John Lewis-level customer service from businesses with slightly less brand recognition!

8 maja 2024
Opinia niezależna
Oceniono na 1 z 5

Disappointing

One of the three toners was faulty (black powder leaked out, error message and then eventually showed at only 20% capacity). Customer services slow to respond.

19 marca 2024
Opinia niezależna
Oceniono na 1 z 5

Terrible delivery service.

I ordered some toner, which I needed urgently, so paid an extra £30 for Saturday delivery. They use DPD as their courier. No delivery on Saturday (when I had made arrangements to be at home), attempted on Monday when I was not in, stayed in today for delivery between 15.20-16.20. at 17.20 still no delivery. the tracking showed the driver was stationary and then I got the message that they won't deliver today. I had email exchange with Josh at Toner giant Customer service, but he was unable to contact the driver or do much to assist apart from refund the £30. all I wanted was toner, in a hurry. next time I'll use Amazon, at least they have a good logistics service.

27 marca 2024
Opinia niezależna
Logo Tonergiant

Odpowiedź od Tonergiant

Hello David,

Thank you for reaching out to us and sharing your recent experience with our delivery service. I'm truly sorry to hear about the inconvenience and frustration you've encountered.

We understand the urgency of your order and the importance of having it delivered promptly, especially when you've opted for expedited shipping. It's disheartening to learn that we failed to meet your expectations in this regard.

I have personally reviewed the situation and your interaction with Josh from our Customer Service team. While I'm glad to hear that Josh promptly processed the refund for the additional delivery charge, I completely understand your disappointment with the overall delivery experience and the inability to receive your order when you needed it.

We take feedback like yours very seriously as it helps us identify areas for improvement. Rest assured, I will be sharing your feedback with our logistics team to investigate what went wrong in this instance and to implement necessary measures to prevent such occurrences in the future.

Please know that your satisfaction is of utmost importance to us, and we are committed to making things right for you. If there's anything further we can do to assist you or if you would like to discuss this matter further, please don't hesitate to reach out to us.

Once again, I'm sorry for any inconvenience caused, and we hope to hear from you soon.

Thank you

Lou
Toner Giant
Customer Service Manager

Oceniono na 5 z 5

Can’t really fault the service

Can’t really fault the service. I was looking to replace the toner in my printer so looked online. This website came up first and the prices were reasonable compared to other sites. I decided to go with this company because the toner arrived the next day, so very prompt service, reasonable price and I shall certainly be using them again. The quality of the ink is absolutely fine too.

10 marca 2024
Opinia niezależna

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