First of all, I have had Timbuk2 products for years. Very practical, functional and “tough”. I purchased a “backpack OS” for mainly my laptop “storage/transport”. Recently, I noticed that th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This review is for a recent purchase. I'm leabving it here because the review link in the email did not work: For a while I had been looking for the perfect backpack. I believe I have found it in the... Zobacz więcej
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Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used... Zobacz więcej
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Timbuk2 re-lined the waterproof membrane and repaired a clip on my messenger bag. For $25 it was well spent to help the bag to last for years (again). However, the carabiner was not repaired despite m... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Dane kontaktowe
San Francisco, Stany Zjednoczone
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Dobra
299 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent Customer Support
I am pleased that Timbuk2 stands behind the products they sell and truly honors their lifetime warranty.
14 kwietnia 2026
Odpowiedź od Timbuk2
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our customer support and that our lifetime warranty met your expectations. Standing behind our products is something we take seriously, and it means a lot to know it made a difference for you. We truly appreciate your support and look forward to continuing to serve you in the future!
Recommended sizes for laptops are WAY OFF.
The laptop size recommendations on the Timbuk2 website were WAY off. I have a 17" laptop so I ordered a large classic messenger bag as recommended, and the bag is WAY oversized and too large. The laptop is swimming inside the bag. It would fit inside a medium or probably even a small size bag. Now I need to go to the trouble to return it (after it took ten days to get here). You all need to be more accurate with the bag dimensions on the website.
8 kwietnia 2026
Odpowiedź od Timbuk2
Thank you for your feedback—we’re really sorry to hear about your experience.
It sounds frustrating to wait for your order only to find the size recommendation didn’t meet your expectations. We understand how important a proper fit is, especially for something like a 17" laptop, and we appreciate you calling this out. Your note about the bag feeling oversized and the laptop not fitting securely is especially helpful.
We’re actively reviewing how we present sizing guidance on our site to make it more accurate and intuitive, and feedback like yours plays a big role in improving that.
In the meantime, we’d love to help make this right. Our team is reaching out to you directly to assist with a return or exchange and ensure you end up with a bag that fits your needs. If you have any immediate questions, feel free to reply here or contact us at customerservice@timbuk2.com.
Thanks again for bringing this to our attention—we appreciate the opportunity to improve.
Terrible quality and repair service
update- still waiting for someone to contact me as promised.
Terrible - went through the wash in gentle cycle and frayed all over. Paid to ship it and Timbuk2 didn’t repair. Won’t buy their stuff again.
7 kwietnia 2026
Odpowiedź od Timbuk2
Hi there — we’re really sorry to hear about your experience. That’s definitely not the quality we aim to deliver.
We do want to note that putting the bag in a washing machine isn’t recommended, as it can damage the materials and construction. That said, we understand how frustrating it must have been to go through the repair process and not get the outcome you expected.
Our team would still like to help make this right. We’re reaching out to you directly to take another look at your situation and see what we can do.
Thank you for bringing this to our attention.
I used this company's products for over…
I used this company's products for over 20 years. They recently fixed up my gym bag(no longer made) with new panels. Quality work. I usually use their online store for products but their Livermore location has plenty products to look at in person.
9 kwietnia 2026
Odpowiedź od Timbuk2
Thank you so much for your continued support over the past 20 years—it truly means a lot to us! We're glad we could give your gym bag a new life and that you're happy with the quality of the repair. It's also great to hear you've had positive experiences both online and at our Livermore location. We appreciate you taking the time to share this and look forward to helping you again in the future!
I like the quality of the bag so I…
I like the quality of the bag so I purchased another one it was really easy and convenient
9 kwietnia 2026
Odpowiedź od Timbuk2
Thank you so much for your continued support! We’re thrilled to hear you’re happy with the quality of your bag and that your experience was easy and convenient. It means a lot that you chose to come back for another one—we truly appreciate it!
Do yourself a favor and purchase your next bag from Timbuk2!!
Timbuk2 is a company that we can always rely on to deliver quality and attractive bags! Thank you!!
10 grudnia 2025
Odpowiedź od Timbuk2
Thank you so much for the kind words and support! We’re thrilled to hear that you’ve had such a great experience with our bags. Delivering quality and design our customers can rely on is what we strive for every day. We truly appreciate you choosing Timbuk2!
My new favorite messenger bag
My new favorite messenger bag. If I was to be asked to write a book about my bag that would be the title. I been using it since it arrived to my house, yes I did take two week break of using it "bad idea" and now it gets thrown around my shoulder every work day. And I would love to get a custom backpack.
Oh one more thing I love is it ambitious, right shoulder or left.
10 września 2025
Odpowiedź od Timbuk2
Thanks so much! We love hearing that your messenger bag has become your everyday go-to—even after that short break. Glad you’re enjoying the ability to switch shoulders, too—it really does make a difference. Appreciate the support!
The process of purchasing was great
The process of purchasing was great. The bag is a great size but the strap loosens constantly while I’m walking.
2 kwietnia 2026
Odpowiedź od Timbuk2
Hi there—we’re reaching out to follow up on your review. We’re really glad to hear the purchasing process was smooth and that you’re happy with the size of the bag.
We’re sorry the strap loosened while you were walking—that’s definitely not the experience we want for you. We’d love to help resolve this. We are reaching out to you for more information and to help find you a positive solution.
Thanks again for your feedback—we appreciate you giving us the chance to make this right.
I love these bags
Everything was great except that there always a little problem with package tracking.
Another small thing: I thought it came with a "standard" shoulder pad, and that ordering a color-matched one was just for extra style.
...But actually it didn't include a shoulder pad.
This is my second Timbuk2 bag.
The first one was from the original line, so I had it for over 20 years. These are indestructible, The only reason I got a new one was because my friends kept complaining about how old my bag looked.
1 kwietnia 2026
Odpowiedź od Timbuk2
Thank you so much for your continued support—we love hearing from longtime customers like you!
It’s amazing to know your original bag lasted over 20 years—that’s exactly the kind of durability we aim for. And we’re glad you’re enjoying your new one overall.
We really appreciate your feedback on the tracking experience and the shoulder pad. We understand how both could be frustrating, and we’ll make sure to pass this along to our team so we can improve clarity and reliability moving forward.
Thanks again for choosing Timbuk2 (twice!)—and hopefully this one earns another couple of decades with you, even if your friends have opinions about it
Odpowiedź od Timbuk2
Thank you so much for your kind words! We're thrilled to hear that your husband loves the bag. It means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy!
Easy to work website and great bags.
25 listopada 2025
Odpowiedź od Timbuk2
Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that you're enjoying the bags. We appreciate your support and look forward to serving you again!
Easy and fun to make a custom bag for…
Easy and fun to make a custom bag for my boyfriend for Christmas. He loved it and it feels well made.
29 listopada 2025
Odpowiedź od Timbuk2
Thank you so much for sharing this! We’re thrilled to hear that creating your custom bag was such an easy and enjoyable experience—and even more special that it made a great Christmas gift. It means a lot to us that your boyfriend loved it and that the quality met your expectations. We truly appreciate your support!
Great product
Great product. Easy to order. This is my second bag...and for my daughter who is just getting into biking. My original is still tried and true...holding up to 3x per week commute ride. Timbuk2 is a great product...worth the price.
25 grudnia 2025
Odpowiedź od Timbuk2
Thank you so much for your kind words! We’re thrilled to hear your bag has held up so well through your regular commutes—and even more excited that you chose Timbuk2 again for your daughter as she gets into biking. That kind of trust means a lot to us. We hope both of you continue to enjoy many miles ahead!
I tried
This is the second back pack, bought it to replace a waterproof expandable version that I loved. This backpack however is made of material that attracts dirt, it has a lot of straps that fall off easily, the pull straps to adjust the shoulders are so slim and are indistinguishable from other lose straps and nothing fits in the water bottle holder. The design is frustrating, which defeats the purpose of the purchase.
1 kwietnia 2026
Odpowiedź od Timbuk2
Thanks for your feedback—we’re sorry to hear this backpack hasn’t met your expectations.
We’d like to learn more about what’s going on and help find a positive solution for you. We’re reaching out to you directly, but feel free to reply here with any additional details or photos.
Appreciate you sharing this with us.
I ordered a custom bag
I ordered a custom bag. The creation process was easy and fun. Shipping was on time. The materials and construction are sturdy and well crafted. The bag was slightly larger than I had anticipated so I recommend double checking the measurements. otherwise everything was fantastic!
15 stycznia 2026
Odpowiedź od Timbuk2
Thank you so much for your thoughtful review! We’re thrilled to hear you enjoyed the custom bag creation process and that everything arrived on time. It’s great to know the materials and craftsmanship met your expectations.
We also appreciate your helpful note about sizing—double-checking measurements is definitely a great tip for future customers. Thanks again for your support, and we’re so glad you’re enjoying your bag!
One of the plastic buckles broke within…
One of the plastic buckles broke within less than a month. And the padded shoulder add-on was way too bulky and stiff to be usable so I just decided not to use it at all. I also miss the colored contrast stitching from the previous versions of this bag I’ve happily owned (was such a fun detail). This is maybe my fourth (third in this size). All in all getting this newest bag felt like a downgrade. I wish it were otherwise, because I have historically been happy with these bags. But it’s the general trajectory of things, so…
30 stycznia 2026
Odpowiedź od Timbuk2
Thanks for your feedback — we’re really sorry to hear this bag didn’t meet your expectations, especially after your past positive experiences with us.
The broken buckle isn’t something we expect, and we’d like to take a closer look. We’re reaching out to you directly to gather a few more details and help make this right.
We also appreciate your thoughts on the shoulder pad and design changes — that feedback is important to us.
Love the bag I got
Love the bag I got. Multiple purpose use and lots of safe places to put your important things as well as convenient pouches for easy access like phone.
26 marca 2026
Odpowiedź od Timbuk2
Thanks so much for your kind words! We’re glad to hear you’re loving your bag and finding it both versatile and practical. It’s great to know the pockets and compartments are making it easy to stay organized while keeping your essentials secure. Enjoy using it, and we appreciate you taking the time to share your experience!
I have been using Timbuk2 products…
I have been using Timbuk2 products since the 90's. Love the quality and versatility of the bags!
2 lutego 2026
Odpowiedź od Timbuk2
Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!
I'm keeping both.
I ordered 2 different bag designs thinking I would choose the one that fit my needs best. Instead I kept them both as they are so well make and designed that I had uses for both. What a great company and commitment to quality!
2 stycznia 2026
Odpowiedź od Timbuk2
Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!
Odpowiedź od Timbuk2
Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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