First of all, I have had Timbuk2 products for years. Very practical, functional and “tough”. I purchased a “backpack OS” for mainly my laptop “storage/transport”. Recently, I noticed that th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This review is for a recent purchase. I'm leabving it here because the review link in the email did not work: For a while I had been looking for the perfect backpack. I believe I have found it in the... Zobacz więcej
Reakcja na opinię
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used... Zobacz więcej
Reakcja na opinię
Timbuk2 re-lined the waterproof membrane and repaired a clip on my messenger bag. For $25 it was well spent to help the bag to last for years (again). However, the carabiner was not repaired despite m... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Dane kontaktowe
San Francisco, Stany Zjednoczone
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Dobra
299 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Timbuk2
Thanks so much for your kind words! We’re glad to hear the bag is working perfectly for your train commute—exactly what it was designed for. Appreciate you taking the time to share your experience!
The new shoulder strap is heavy
The new shoulder strap is heavy, cumbersome and does not cinch tightly. It makes my go-to travel bag much less convenient to use. Please return to the previous strap!
1 kwietnia 2026
Odpowiedź od Timbuk2
Thanks for your feedback—we’re sorry to hear the new shoulder strap isn’t working well for you. We understand how frustrating that can be.
Our team will be reaching out to you directly to learn more and help find a solution.
Couldn't get this anywhere else
The bag is exactly what I expected and the customization options are great!
19 grudnia 2025
Odpowiedź od Timbuk2
Thank you so much for your kind words! We're glad to hear the bag met your expectations and that you enjoyed the customization options—it’s something we take a lot of pride in. We appreciate your support and hope you enjoy your bag for a long time!
Odpowiedź od Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you love the bag and that it arrived quickly. Enjoy it, and we hope to see you again soon!
Odpowiedź od Timbuk2
Thank you so much for your kind words! We're glad you like the design and quality—it means a lot to us. We appreciate your support!
Odpowiedź od Timbuk2
Thank you for your kind words! We’re thrilled to hear you’re happy with the quality—your support means a lot to us.
Odpowiedź od Timbuk2
Thank you for your feedback! We're glad to hear our customer service team was able to respond quickly and assist you with your replacement part. We appreciate your support and are always here if you need anything else.
Great quality.
15 listopada 2025
Odpowiedź od Timbuk2
Thank you for your kind words! We’re glad you’re happy with the quality and truly appreciate your support.
Custom strap ordered for an additional…
Timbuk2 reached out and went above and beyond to make things right. Many thanks to Joseph for his assistance.
20 marca 2026
Odpowiedź od Timbuk2
Thank you for bringing this to our attention—we’re really sorry to hear that your custom strap wasn’t included with your order.
This definitely isn’t the experience we want for you, especially after selecting a custom add-on. We’re already looking into what happened and will be reaching out to you as soon as possible to make this right.
We appreciate your patience and the opportunity to fix this for you.
Repair
I inquired about a repair for my backpack and while I couldn’t get a definitive answer about whether the repair would be fixable or covered under the lifetime warranty, I received a prompt response from customer service under 24hrs with details about how to ship my backpack to the repair center to check. I live in the San Jose area and saw that I could actually drop off to the Timbuk2 store at SF Premium Outlets in Livermore, so I did that instead of packaging it up and mailing it. Within a few days, I received an email notifying me that my backpack was accepted for repair and that it would be covered under the lifetime warranty. Several days later, I got an email notification that it was shipped to my house with an estimated date of arrival. I received my backpack all fixed up, about 8 days after I dropped it off. It was a fantastic experience, especially considering that I was notified that the process might take 6-10 weeks. Hopefully I won’t need another repair for a while but I wouldn’t hesitate to reach out to their customer service again, Timbuk2 made the process so easy and I know so many other brands make the process more challenging so that they don’t have to fulfill their warranty. This backpack was a gift back in 2018 and the only item I have from Timbuk2 but I might have to change that after this experience!
20 marca 2026
Odpowiedź od Timbuk2
Thank you so much for sharing your experience—we’re really glad we could help get your backpack back in action!
It’s great to hear that our team was able to guide you quickly and that the drop-off option in Livermore made things even easier. We know repairs can sometimes feel uncertain at the start, so we’re especially happy everything came together smoothly and much faster than expected.
We truly stand behind our lifetime warranty, and it means a lot to hear that the process felt straightforward and hassle-free compared to other brands. That backpack clearly has some history behind it, and we’re honored to keep it going strong.
If you ever need us again (hopefully not too soon!), we’ll be here—and we’d love to welcome you back for your next Timbuk2 piece whenever you’re ready.
Great product
I got the bag really fast and I just love your product.
My previous bag was also Timbuk2 and I used it for 10 years!!
1 września 2025
Odpowiedź od Timbuk2
Thank you so much for your kind words! We’re thrilled to hear your bag arrived quickly and that you’re loving it. It means a lot to know your previous Timbuk2 bag lasted you 10 years—that’s exactly the kind of durability we strive for. We truly appreciate your continued support!
This backpack was too heavy and I had…
This backpack was too heavy and I had to buy a different one. It hurt my back even when it was empty. I'm sorry it didn't work out.
11 lutego 2026
Odpowiedź od Timbuk2
Thank you for sharing your feedback—we’re really sorry to hear that the backpack didn’t work out for you and caused discomfort. That’s definitely not the experience we want for our customers.
Fit and comfort can vary quite a bit depending on body type and how a bag sits, and we understand how frustrating it is when something just doesn’t feel right—even before adding any gear.
We’d really appreciate the chance to make this right and hear your feedback on the one you returned. If you’re open to it, please reach out to us at customerservice@timbuk2.com, and our team will be happy to assist with recommendations or next steps.
Thanks again for your honest feedback—it helps us continue to improve.
Great backpack love it
5 stycznia 2026
Odpowiedź od Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you love the backpack—it means a lot to us. Enjoy it, and we appreciate your support!
Marlene helped me through the process…
Marlene helped me through the process of replacing two clips that I had broken over time. The messenger bag is approximately 14 years old or so, of which I have two. She was very helpful and quick to find the correct clips that would fit my bag and were out for delivery the following day.
I couldn’t ask more from a company that has Marlene as the representative for customer support. Timbuk2 has my loyalty and admiration for a company that stands behind their products.
In totality, my family and I own six various products from Timbuk2. I incorrectly stated five in a prior post.
A great company that makes a quality product!
28 marca 2026
Odpowiedź od Timbuk2
Thank you so much for sharing this incredible feedback! We’re thrilled to hear that Marlene was able to help you get your messenger bag back in action—especially after 14 years of use. That kind of longevity is exactly what we aim for, and it means a lot to know your bags have stood the test of time.
Marlene will be delighted to hear your kind words. Our support team takes great pride in making sure every customer gets the right solution quickly, and it’s wonderful to see that reflected in your experience.
We’re also honored to have earned your family’s loyalty across six Timbuk2 products—no correction needed, we’ll gladly take the upgrade! Thank you for trusting us over the years and for recognizing our commitment to quality and standing behind what we make.
Here’s to many more years of adventures with your gear!
Your website is very user-friendly
Your website is very user-friendly. It was just hard trying to decide which backpack to purchase. The customer comments were very helpful in deciding which bag to select, and I like that they included the bag's dimensions. I look forward to receiving my bag. Thank you.
27 marca 2026
Odpowiedź od Timbuk2
Thank you so much for your thoughtful review! We're glad to hear you found our website easy to use and that the customer feedback and detailed product information helped you make your decision. We know choosing the perfect backpack can be tough, so it means a lot to hear that those features made a difference. We hope you love your new bag once it arrives—thanks again for choosing us!
After owning for 6 months
After owning for 6 months, I've been very impressed with the build quality, especially since I lug around school books, two laptops, an additional monitor - the bag has taken my abuse with stride and shows no signs of stopping.
26 września 2025
Odpowiedź od Timbuk2
Thank you so much for sharing this! We love hearing how well the bag is holding up under real-world use—especially with such a heavy daily load. It’s great to know the build quality is delivering on durability and reliability over time. We designed it to handle exactly this kind of demand, so your experience means a lot. Appreciate you putting it to the test!
I have used my backpack (Spire Laptop…
I have used my backpack (Spire Laptop Backpack 2.0) on 2 trips, one being a 3 week trip through Africa. I used it as my main bag for packing all clothes. I found it great, easy to manage. Held a ton, didn't look like it was holding a ton. And when I take it on small day trips snowboarding, it looks sleek and I don't notice it. Also my stuff inside stays dry. Love it.
26 marca 2026
Odpowiedź od Timbuk2
Thanks so much for sharing this—taking your Spire Laptop Backpack 2.0 on a 3-week trip through Africa is the kind of real-world test we love to hear about. It’s awesome that it handled everything from full packing duty to snowboarding day trips while still feeling sleek and comfortable. And we’re especially glad to hear your gear stayed dry along the way—that’s exactly what it’s built for. Appreciate you putting it through its paces and bringing it along for the adventure!
good back pack
24 marca 2026
Odpowiedź od Timbuk2
Thank you for your feedback! We’re glad to hear you’re enjoying the backpack. It’s great to know it’s meeting your expectations, and we appreciate you taking the time to share your thoughts. Enjoy using it!
Odpowiedź od Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you’re loving the style and durability—it’s exactly what we aim for. Your feedback means a lot to us, and we hope you continue to enjoy it for a long time!
High quality product and great service
Service was strong, although it took longer than I expected. Everything about the experience was positive and I love my bags.
26 marca 2026
Odpowiedź od Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you love your bags and had a positive overall experience. We truly appreciate your patience and understanding regarding the timing, and we’re always working to improve our turnaround. Your feedback means a lot to us, and we’re grateful for your support!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.