Timbuk2 Recenzje 

AMAZING customer service!! There were delays in shipping but they kept in touch on my order status, and while it arrived 1 week later than expected, couldn't be happier with my purchase and the service received.

I purchased it 2 weeks ago and it still has not arrived.

Unacceptable when i am laying out
$200+ for a bag.

All you needed to tell me that it was out of stock.

To rectify the situation, you should eat the over night charge and have it expedited.

The poor score is due to the Shipping delays, lack of communication and transparency on delivery result in Three weeks of delays. I Ordered my backpack on 4/9 paid for expedited shipping, because I commute on 100% public transit to NYC and my current backpack is unusable due to many years of use. I did research and your backpack has a reputation to hold up to commutes and travel. This was important to me since I heavily rely on backpacks for to carry laptop and paperwork. On 4/14 received an email stating due to technical difficulties in the fulfillment center, the issue would be resolved in 24/48 hours and the backpack would be shipped. I was offered a full refund on the shipping which I took and received within 24 hours, thank you. One week later 4/17 still no communication as to when I would receive my backpack. I emailed customer service, the response was “we are still having technical difficulties and it would be 5 business days until it would be resolved” then I would be shipped no real commitment. After no communication since 4/17, yesterday on 4/23 I sent an email an email asking for an update. I received a prompt response apologizing for not responding due to a large amount of customers to respond to. The response included a commitment to ship on Monday 4/27. Thankfully I received an email shortly after The shipment was sent out yesterday and estimated to arrive on Wednesday 4/29. Honestly I was about to cancel the shipment and go out and buy one at a retail store but due a lack of communication and transparency and the need to carry my laptop during my two hour round trip commute to NYC. I understand issues arise but you knew enough to reach out about the delay initially and offered a refund on shipping, then no communication from there except excuses.

Just got my age old but special customized messenger bag repaired, all covered by lifetime warranty. My bag was a memorable gift from my wife and has been serving me well since 2018 however, the TPU waterproof layer failed and crumbled I guess due to natural aging of the plastic. I was skeptical at first when Timbuk2’s team came back saying they’ll replace the TPU layer instead of sending me a brand new one like Peak Design would normally do. It came back over my expectation otherwise. I’m thrilled to have it back with me now and looks like it’ll last more years to come, superb!

Ordered bag for a trip. I checked the tracking information several weeks after purchasing only to find out there was no record of purchase.
I've sent several requests for purchase update, only to get told they will look into it. Still no updates after several weeks. They were glad to take my money though. :-(

amazing customer service

Even though shipment was delayed, Timbuk2 customer service explained the reason clearly. I already own a custom messenger bag I purchased in 2021 which is still going strong and am looking forward to my new backpack. Thank you.

The service for this product was absolutely outstanding. I had a timeline and they had a shipping problem, but given that they gave me great service and let me know that it might work to get my backpack. As soon as they could send it, I got a note always with a way to be in touch with him if I had any questions. It was really outstanding and quite unusual.

I had purchased a Timbuk2 Backpack in the Google Headquarters in 2016. I used the bag every day for 10 years but my beloved bag's zipper got stripped over time. I live in BC and the 2 closest locations for drop off are both over 4000kms away. I had started a repair ticket, but was not able to drop off the bag in person to a store until 3 months later to the Toronto store. That store helped reopened the repair ticket and assisted in getting the bag repaired. From the Customer service representative at the Toronto storefront, to the online person that reopened the ticket, to the communication to repair the bag and with extreme efficiency, I have been nothing short of impressed with Timbuk 2. I have a 2 backpacks and 2 messenger bags all from Timbuk2 and I love them all. My only concern is that I wish there was a storefront on the Pacific west coast so that I could shop there more often.

Haven’t heard a peep, or got my bag clips

My husband's generic backpack tore unexpectedly; he wanted to replace it with something inexpensive. I encouraged him to look at a high quality backpack because he commutes into Manhattan everyday. The website indicated that the backpack we selected was in stock, and that it ships in 1-3 Days. That was 13 days ago. Being without a backpack has been enormously inconvenient. Moreover, we've not had any communication about why there has been a delay in shipping.

I haven’t received the item I ordered yet,
I might like it, a lot!
I can only describe my wait and the fairly poor communication regarding the delays in delivery! It was fairly poor, LOL.

Highly disappointed in my recent (and second) purchase from Timbuk2. They were having warehouse issues so orders were significantly delayed. When I asked if they would be wiring to overnight my order after waiting 3 weeks, they ignored my request. I understand things happen but at least try to keep a customer and offer to expedite the order when it’s that late.

I bought my last Timbuckt2 messenger bag in 2011. Incredible quality and durability.

In 2026, I ordered the replacement and am really disappointed in the quality downgrade. No more padded shoulder strap. No outside pocket to slide onto my rolling suitcase. No handy exterior pocket.

Quality overall has suffered significantly. I made the mistake of not paying attention to the return details because I never imagined returning the product. Now I am stuck with a crappy bag and out $170.

This review is my only attempt to help others from making a similar mistake.

Very quick turn around on repairing my bag. Great company

I am a long time fan, love playing with custom messenger bag customizations. I trust you still think of you as a local business with global reach.

With this understanding: "We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear" my wife and I must say that we were not expecting failing fabric to be a representation of normal wear and tear. That feels like a defect and one that should be factored in the "discretion" of your company

Easy, quick, accurate no hassle process.

This is a dual perspective review! This is my second custom Timbuk2 messenger bag, the first having lasted through 15 years of daily use before the liner disintegrated. Even today, the canvas and hardware were still in good shape, such that husband harvested the straps and hardware to repair one of his bags. On to its next life! Having loved my previous bag, I purchased another one, obviously ;) After 15 years, the company has made a few changes, some great, others questionable. The ordering process is still excellent- color selection is fantastic and authentic to what is seen on screen, website is easy to navigate and understand, 360 photos great. I ordered a medium, which either by accident or design is bigger than my old bag. I like the “bucket” design - it is more than spacious for my laptop, various folders and notebooks, large headphones, hardback book, drink vessel, laptop cable, and a spare jacket. The drink pocket add-ons were a great idea-they work great as cable caddies. The double sided security pocket is an improvement over the previous single sided pocket. So why did I give this a 4, you ask? I’ve been using this bag daily for a month, as well as taken it on one flight already, and I still can’t quite get used to the oddities. I’m a short torso’d person (14 inch spine) and even though I’ve shortened the strap, the strap length to bag size feels disproportionate. Doesn’t carry well; feels big for me. The quick adjust buckle loosens if it touches anything at all and I don’t like having to tighten/loosen the strap EVERY time I put the bag on. The closure buckles are hidden under the lid of the bag (maybe for better security?) which makes them difficult to use. The lid itself seems a little too short, such that it doesn’t want to cover the bag when just folded over; the buckles have to be engaged to keep the lid from flapping open. And why, WHY is Velcro still standard on these bags?? For the most annoying feature, it’s great that Velcro silencers are now sold separately, but it’s a custom bag already- why not make Velcro an optional feature? I bought the recommended size of silencers and they’re still about 2 inches too short to cover the whole strip. I feel like after a whole month, the bag and I should have bonded by now. And finally, no longer “handmade in San Francisco.” So, all that being said, I’ll see you in another 15 years. Probably.