Absolutely no complaints from me! I was recommended the Insurance Emporium by a friend who had an extremely poorly cat and she had found them very good. Like everyone else, you hope never to need th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very longwinded procedure. Lots of chasing involved due to vets not supplying all of the information needed. However, once this was sorted, there was still a delay of several weeks which, again, nee... Zobacz więcej
Reakcja na opinię
I made a claim as my poor dog had developed a tumour. He was taken to a local university animal hospital where several tests and procedures were carried out. Unfortunately the tumour cannot be remo... Zobacz więcej
Reakcja na opinię
My dog's knee injury required her to have expensive TPLO surgery. Having had disappointing experiences with other pet insurance providers in the past, my expectations were low for a satisfactory settl... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We aim to make specialist insurance as natural a part of ownership as anything else. It's not a burden - it's a bonus that lets enthusiasts, hobbyists and professionals enjoy what's important in their lives without financial worry should the unexpected happen.
Dane kontaktowe
Thorpe Underwood Hall , YO26 9SZ, York, Zjednoczone Królestwo
- 03300244005
- feedback@emporium.co.uk
- www.theinsuranceemporium.co.uk
4,2
Dobra
11 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
NOT RECOMMENDED, VERY POOR
After our static caravan double glazed front window shattered at the beginning of March 2026 I made a claim from the insurance emporium for a replacement quote recieved by 2 providers by the end of that month. Every email I sent, I had to follow up with a reminder after 7 to 10 days because they didn't answer the original. It got to the point in May where I just told the cheapest local supplier to come and do the job, then a day later recieved confirmed email from emporium to go ahead anyway. End of May, windows were replaced, really great job by Window Doctor, Aberystwyth, all done in an afternoon. I paid the supplier and informed the emporium to see the insurance payout, minus the £100 excess to myself. Since the damaged window in March, I received the insurance payment three days ago, at the start of August!!! This will be the last year of using insurance Emporium for my static caravan insurance provider.... 5 months to actually recieve payment is ridiculous, customer service was non existent, not recommended.
5 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave your review.
We are sorry to hear that you were dissatisfied with your claims experience. Having reviewed the claim, we can confirm that, under the terms of the policy, settlement could only be made once the repairs had been completed and the required supporting documentation had been received.
The repairs were originally scheduled to take place on 21st May 2026. Unfortunately, your chosen repairer was subsequently unable to source the required replacement window, meaning alternative repair arrangements had to be made before the work could be completed.
Once the repairs had been carried out, we received all of the required supporting documentation on 13th July 2026. Following assessment of the completed claim, settlement was issued on 29th July 2026.
We are sorry that the overall settlement took longer than you expected and appreciate your feedback regarding your experience.
Kind regards,
Simon,
The Insurance Emporium
Easy to claim using the online method…
Easy to claim using the online method ,paid out quite quickly. Answered my query immediately.Would recommend.
28 lipca 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for leaving your review.
We are delighted to hear that you found our online claims process easy to use and that your claim was settled quickly. It is also great to know your query was answered promptly.
Kind regards,
Simon,
The Insurance Emporium
We’ve had a great experience with…
We’ve had a great experience with insurance emporium - our pup swallowed a stone and needed an emergency op… nearly everything was paid out as per conditions in the maximum benefit insurance we had. It was easy to claim on the portal as well. Thank you!
4 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave your review.
We are delighted to hear that you have had a great experience with us and that the claims process was straightforward to use. We hope your pup has made a full recovery, and we are pleased we were able to provide support when it was needed.
Kind regards,
Simon,
The Insurance Emporium
Prompt and easy Service
A really good customer service and claim dealt with promptly Thank you
30 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are pleased to hear that you found our service helpful and that your claim was dealt with promptly.
We appreciate your kind feedback and are glad we could support you throughout the claims process.
Kind regards,
Simon,
The Insurance Emporium
Communication was limited
Communication was limited and time to receive payout was lengthy.
4 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review.
We are sorry to hear that you are disappointed with your recent claims experience. We appreciate that waiting for a claim settlement can be frustrating, particularly if you have already paid your veterinary costs. Claims are assessed upon receipt of the completed claim form and supporting documentation, and processing times can vary depending on the information received and the complexity of the claim.
We are sorry this took longer than expected on this occasion.
Kind regards,
Simon,
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for leaving your review. We are pleased to hear that you found the application process easy and that everything was dealt with in a timely manner.
Kind regards,
Simon,
The Insurance Emporium
This company is hard work
This company is hard work, excuses after excuses…still waiting for payment of my claim 5 weeks on. Avoid !!
3 sierpnia 2026
Opinia niezależna
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your feedback. We are sorry to hear that you have been dissatisfied with your experience.
During the assessment of your claim, we requested additional information regarding a gap in your pet's medical history. Once this information was received, the claim was assessed and settlement was authorised six working days later.
We also appreciate your frustration regarding the payment method. Although your settlement was initially issued by cheque, we understand this was not your preferred method of payment. We apologise for this error and have arranged for the cheque to be cancelled so that the payment can be reissued by BACS as quickly as possible.
Kind regards,
Simon,
The Insurance Emporium
The relaxed but professional way Lian…
The relaxed but professional way Lian had with dealing with my quote putting me at ease
3 sierpnia 2026
Opinia niezależna
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for leaving your review. We are pleased to hear that Leanne's relaxed yet professional approach helped put you at ease while arranging your quote. I will be sure to pass your kind comments on to Leanne.
Kind regards,
Simon,
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for leaving your review. We are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
This time all went OK..
This time all went OK... but I think we are all getting a distrust of insurers 💁♂️
30 lipca 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for leaving a review. We are pleased you were happy with the outcome of your claim on this occasion.
Kind regards,
Kirsty
The Insurance Emporium
Horribly customer service and dealing…
Horribly customer service and dealing with claims
29 lipca 2026
Odpowiedź od The Insurance Emporium
Good morning,
We are sorry to hear of your comments. We received your claim on 10th July 2026 and a settlement was issued on 22nd July 2026.
You contacted us the next day to cancel your policy as you were unhappy with the outcome of your claim.
You emailed us a few days later to query the deductions from your settlement and we responded to confirm where limits to cover was detailed within your documents.
We appreciate the application of these deductions may have resulted in a settlement that was less than you were expecting on this occasion. However, the settlement was issued in accordance with your policy terms and conditions.
Kind regards,
Kirsty
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for leaving a review. We apologise for any confusion, we can see that you requested a claim form rather than use our online claim form submission.
The initial assessment led us to query the onset date of the condition as this differed from the submitted information provided by your veterinary practice. Once this was clarified, your claim was settled. As your policy covers for treatment up until 365 days from the first clinical signs of a condition, we needed this information before we could proceed.
We are sorry for any confusion.
Kind regards,
Kirsty
The Insurance Emporium
Very poor service
Very poor service. I have had a letter saying sorry for the death of my pet but no acknowledgement of my claim for his death. My policy indicates that we are due a payout in the event of death. I have sent all the paperwork and two request for updates with no response from them. Very poor service especially at such a distressing time. Would not reccomend.
23 lipca 2026
Odpowiedź od The Insurance Emporium
Good morning,
We are sorry to hear of your comments. Please accept our condolences for the loss of your pet.
An acknowledgement to your claim was sent on 3rd July 2026. We attempted to contact you to obtain account details to issue your settlement by BACS transfer, however had no response. Therefore a cheque was issued on 21st July 2026.
Your emails have been forwarded to the Claims Department for review on 31st July 2026, however if you have not received your settlement please contact us on 03300 244 006 so that we can make alternative arrangements for payment.
We are sorry for any delay in our responses to you.
Kind regards,
Kirsty
The Insurance Emporium
Very good service
The customer services representatives were kind and helpful when our dog became ill suddenly and sadly had to be put to sleep. The claim was paid quickly and efficiently. I am completely satisfied with the service we received from The Insurance Emporium in a very distressing situation.
27 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are very sorry to hear of the loss of your dog and would like to offer our sincere condolences.
We are pleased to hear that our team was able to support you during such a difficult time and that your claim was settled promptly. Thank you for your kind comments about the service you received.
Kind regards,
Joe
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you were happy with the service you received and that your claim was settled promptly.
Kind regards,
Joe
The Insurance Emporium
Pet insurance claim
When I initially contacted them I was put through to an actual person! I was given clear instructions as to how to complete my claim. This was followed up by emails updating me on progress. I received my claim less than 2 weeks after applying. An excellent service.
29 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you found the claims process straightforward and that you were satisfied with the service.
Kind regards,
Joe
The Insurance Emporium
Leanne was brilliant
Leanne was brilliant she did all the behind the scene checks on my account and called me twice to ensure I could register my account waiting on the phone with me until it was completed. Excellent customer service
28 lipca 2026
Opinia niezależna
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to hear that Leanne provided excellent customer service and went above and beyond to support you with registering your account. We are pleased that she was able to assist with the necessary checks and stay with you throughout the process until everything was completed. Your feedback will be shared with Leanne and is greatly appreciated.
Kind regards,
Simon,
The Insurance Emporium
Paid % of claim
They paid 2/3 rds of my claim and I received the money in 5 days as stipulated in the email .Digital claim form was easy to use.
Didn't cover vets charge of £15 for completing claim details.
21 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are pleased to hear that your claim was processed promptly and that you received your payment within the timeframe advised. We are also glad to hear that you found our digital claim form easy to use.
Kind regards,
Simon,
The Insurance Emporium
Excellent service
The advisor I spoke to was extremely helpful when I needed advice on making a claim. She explained the process. I was then kept up to date via email on how my claim was processing.
28 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to hear that you received excellent service and that our advisor was able to provide helpful guidance and explain the claims process clearly. We are also pleased that you were kept updated throughout your claim journey. Your feedback is greatly appreciated.
Kind regards,
Simon,
The Insurance Emporium
The response to my claim was quick and…
The response to my claim was quick and hassle free. I was kept informed each step of the way.
28 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to hear that your claim was handled quickly and hassle free, and that you were kept informed throughout the process. Providing clear updates and support during a claim is very important to us, so we really appreciate your feedback.
Kind regards,
Simon,
The Insurance Emporium
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