Very friendly and kind lady who understood our situation with our dog and gave good advice on how to claim. Also helped with addition of another contact person on the policy. Gave us a loyalty disc... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My dog had an injury and subsequent complications. I contacted the Company and their response was excellent. Initially, I spoke on the phone and received very couteous and helpful advice. The online... Zobacz więcej
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We had to make a claim for our dog as he ripped his nail out of his paw, the Insurance Emporium were brilliant with paying out, our Vets contacted them and handled all the paperwork and then receive... Zobacz więcej
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Unless you’re pet has had an accident regarding tooth extractions , your not covered.😩The staff are not empathetic at all and it’s a simple answer of ,claim but it won’t be upheld. I now pay into... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We aim to make specialist insurance as natural a part of ownership as anything else. It's not a burden - it's a bonus that lets enthusiasts, hobbyists and professionals enjoy what's important in their lives without financial worry should the unexpected happen.
Dane kontaktowe
Thorpe Underwood Hall , YO26 9SZ, York, Zjednoczone Królestwo
- 03300244005
- feedback@emporium.co.uk
- www.theinsuranceemporium.co.uk
4,2
Dobra
11 tys. recenzji
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Friendly, pleasant to deal with, easy process to make a claim.
It was very easy to make a claim and the insurance emporium were efficient. They explained the breakdown on the phone and were very polite, friendly and pleasant to deal with.
14 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We’re pleased to hear you found the claims process easy and our team friendly and efficient, and that we were able to clearly explain the breakdown of your claim.
Kind regards,
Simon,
The Insurance Emporium
Review
It was a rip off I claimed for just over 400 and ended up with 27.18 they excluded everything so no I would not recommend them please check the details of your policy to ensure your covered for everything including costs of funeral or burial
18 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
We are sorry to hear of your comments, please accept our sincere condolences.
We do not offer the optional benefit of euthanasia and cremation once a pet has reached the age of 8 years old so the costs of these are excluded from your policy terms.
The deductions from your settlement were in relation to unrelated items such as food, and your policy excess. The settlement was assessed in line with your policy terms and conditions.
We are sorry if the settlement was less than you were expecting on this occasion.
Kind regards,
Kirsty
The Insurance Emporium
Took them 6 weeks to action my claim…
Took them 6 weeks to action my claim after my trailer was stolen.
18 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
We are sorry to hear of your comments.
We received your initial claim details on 3rd July and we requested you provide further information on 15th July 2026 as separate pdf attachments for validation checking. Your claim was then fully assessed and a settlement was issued on 11th August 2026.
We do sincerely apologise that your claim took longer than we usually expect, this was due to a high influx of claims.
Kind regards,
Kirsty
The Insurance Emporium
The agent was very clear about the pet…
The agent was very clear about the pet Inssurance I needed .
14 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Very friendly and kind lady
Very friendly and kind lady who understood our situation with our dog and gave good advice on how to claim.
Also helped with addition of another contact person on the policy.
Gave us a loyalty discount on our renewal.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
All claim was settled within a week of…
All claim was settled within a week of submitting all straight forward and very helpful on the phone.
14 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Great service and an easy system to…
Great service and an easy system to use, I’m a Happy Customer
14 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We’re pleased to hear you found our service great and our system easy to use, and that you’re a happy customer.
Kind regards,
Simon,
The Insurance Emporium
Very good service
My dog had an injury and subsequent complications. I contacted the Company and their response was excellent. Initially, I spoke on the phone and received very couteous and helpful advice. The online claim form was easy to fill in, I received prompt acknowledgement and subsequently settlement without quibble and correctly within the conditions of my agreement and no hidden costs. In sum, I was very satisfied with the service I received.
13 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave such a detailed review. We’re pleased to hear you found our team courteous and helpful, and that the claims process was straightforward from submitting your claim through to prompt settlement. It’s great to know we were able to assist with your dog’s injury and complications and that you were very satisfied with the service you received.
Kind regards,
Simon,
The Insurance Emporium
Fast payment and efficient
17 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We’re pleased to hear you found our service efficient and that your payment was processed quickly.
Kind regards,
Simon,
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We’re pleased to hear you found our service efficient and friendly.
Kind regards,
Simon,
The Insurance Emporium
Excellent customer service and very efficient, quick and easy claims.
Very friendly customer service and very quick turnaround on the claim made for my pet cat Oreo. Claim papers were simple and easy to understand and quick to process.
14 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We’re pleased to hear you found our customer service friendly and the claims process quick and easy, and that we were able to assist with Oreo’s claim.
Kind regards,
Simon,
The Insurance Emporium
Unless you’re pet has had an accident…
Unless you’re pet has had an accident regarding tooth extractions , your not covered.😩The staff are not empathetic at all and it’s a simple answer of ,claim but it won’t be upheld.
I now pay into a dog savings account rather than waist my money on insurance hoping that if anything happens l may or may not get a claim approved.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. Without sight of your policy details, it is difficult for us to comment on the specifics of your claim. However, our pet insurance policies do exclude claims relating to tooth and gum disease, which is not unusual within pet insurance policies.
With regards to the service you received, it is disappointing to hear this and is not the experience we would expect for our customers. We would be more than happy to investigate this further by way of a complaint. Please email feedback@emporium.co.uk with your policy information and a detailed explanation of what has happened, and we can look into this for you.
Kind regards,
Simon,
The Insurance Emporium
They really don’t care!
Absolutely appalling. Weeks and weeks have passed by with multiple vets invoices unpaid by them. Our cat sadly died from his illness and we’ve had him cremated and the ashes have been returned in the time it has taken them to do absolutely nothing. Appalling communication, terrible response times and just a complete lack of care. Very distressing to chase down something that was so painful to endure as a family but hey - they really don’t seem to give a hoot. Maybe this will spark a reaction.
16 sierpnia 2026
Opinia niezależna
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We are very sorry to hear about the loss of your cat and would like to offer our sincere condolences to you at what must have been a difficult time.
Without sight of your policy details, it is difficult for us to comment on the specifics of your claim. We are more than happy to investigate the matter, so please email feedback@emporium.co.uk with your policy information and a detailed explanation of what has happened. We can then review the claim and investigate the reasons for the delays you have experienced.
Kind regards,
Simon,
The Insurance Emporium
Did not respond to multiple emails for…
Did not respond to multiple emails for support or information.
13 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We are sorry to hear that you feel we did not respond to your emails.
We have reviewed the claims assessment and can see that the claim was submitted and acknowledged, your email address was updated as it had changed, and the claim was paid within seven working days. We have not, however, received any emails requesting assistance or information, other than the documents provided to us as part of the claim submission.
Please contact our Claims Department on 03300 244 006, who will be more than happy to investigate as to why these emails were not received.
Kind regards,
Simon,
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We’re pleased to hear you found our service prompt, professional and efficient.
Kind regards,
Simon,
The Insurance Emporium
Very straightforward claim system and…
Very straightforward claim system and helpful staff
11 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased to be of assistance
Kind regards,
Joe,
The Insurance Emporium
Excellent service
Excellent service, the claim was sorted out quickly. Very happy customer.
13 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review, we are pleased to be of assistance
Kind regards,
Joe,
The Insurance Emporium
Helpline staff were friendly and…
Helpline staff were friendly and helpful. I wasn't sure about making a claim via online portal but it was really easy. Did direct claim with my vets so they sorted it between them and I got a summary when it was settled.
14 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you found our team helpful and that you found the claims process straightforward.
Kind regards,
Joe
The Insurance Emporium
Our dogs nail
We had to make a claim for our dog as he ripped his nail out of his paw, the Insurance Emporium were brilliant with paying out, our Vets contacted them and handled all the paperwork and then received our refund around 1 -2 weeks later
Very happy with the Insurance Emporium
11 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you were happy with the service you received and that your claim was handled efficiently.
Kind regards,
Joe
The Insurance Emporium
Not Good…
I had to submit medical history from 2010 even though this was for a 1 off incident not a condition. I claimed £722 and only received £293 after various deductions
11 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
We are sorry to hear of your comments regarding the outcome of your claim.
In relation to the medical history requested, this was required because the claim related to treatment for an illness rather than an accident. We require the relevant clinical history to assess whether the illness is covered under the terms of the policy.
The deductions to the settlement were in line with the policy terms. The vet charged £302.50 for an out of hours consultation; however, the policy includes a limitation of £115.00 for this fee. The £35.00 administration fee charged by your vet for submitting the claim is also not covered under the policy, and the applicable policy excess was then deducted.
We appreciate that these deductions reduced the amount payable and understand your disappointment with the settlement.
Kind regards,
Joe
The Insurance Emporium
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