Absolutely no complaints from me! I was recommended the Insurance Emporium by a friend who had an extremely poorly cat and she had found them very good. Like everyone else, you hope never to need th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Claim submitted by my vet on 8th August, no correspondence from company , after several calls by myself, was told today 8th September the money should be in my account shortly . As this was my first c... Zobacz więcej
Reakcja na opinię
Very longwinded procedure. Lots of chasing involved due to vets not supplying all of the information needed. However, once this was sorted, there was still a delay of several weeks which, again, nee... Zobacz więcej
Reakcja na opinię
I made my first claim with Emporium, our vet wanted to take some x-rays as our 2yro dog was intermittently holding his rear leg. I phoned emporium to confirm treatment was covered. I spoke to someone... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We aim to make specialist insurance as natural a part of ownership as anything else. It's not a burden - it's a bonus that lets enthusiasts, hobbyists and professionals enjoy what's important in their lives without financial worry should the unexpected happen.
Dane kontaktowe
Thorpe Underwood Hall , YO26 9SZ, York, Zjednoczone Królestwo
- 03300244005
- feedback@emporium.co.uk
- www.theinsuranceemporium.co.uk
4,2
Dobra
11 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very personable
Very personable, friendly and knowledgeable members of staff, at a worrying time.
3 września 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Dealt directly with my vets which…
Dealt directly with my vets which helped a lot. Never had a claim refused and my dog has had a few ops in the last 18 months. But be aware of hidden costs such as low limit on overnight hospitalisation which added to my excess
2 września 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We are pleased you are happy overall with the service.
Kind regards,
Kirsty
The Insurance Emporium
Positive experience
Buying the insurance was made simple, as was the claim form and process when the worst happened to my dog. I will definitely insure with insurance Emporium again.
2 września 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
We are pleased to hear that you found the process straightforward and that you were happy with the service you received. We are sorry for the circumstances that led to you making a claim and appreciate your kind feedback.
Kind regards,
Joe
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good afternoon,
We are sorry to hear of your experience and apologise for the delay in processing your claim. We have been experiencing a particularly high volume of claims, which has impacted the time taken to assess claims.
Your claim was settled, and we contacted you by letter to confirm the outcome, in line with the contact preference recorded on your policy.
We appreciate you taking the time to share your feedback.
Kind regards,
Joe
The Insurance Emporium
The process took a long time
The process took a long time, I had to wait for over 6 weeks to get the payout and I'm still waiting for a proportion of the money to be paid back.
The staff who answered my many calls were always really friendly and helpful but there is no way of knowing where things are up to without calling, a portal that monitors the progress would be helpful and ensuring payouts are done in a timely manner, it's all been very stressful.
23 lipca 2026
Odpowiedź od The Insurance Emporium
We are sorry for the delay in dealing with your claim and appreciate how frustrating this must have been.
The fees submitted were presented as relating to two separate conditions, so we are currently awaiting confirmation from your vet as to whether this is correct before we can finalise the remaining payment. We are due to chase this up with your vet again today.
We are also pleased to hear that you found our team helpful when you contacted us, and we appreciate your feedback regarding the lack of progress updates and your suggestion of a claims portal. We will share these comments with the relevant team.
Kind regards,
Joe
The Insurance Emporium
Very easy to make a claim and money…
Very easy to make a claim and money went straight to the Vet.
28 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Joe
The Insurance Emporium
Received my money but had to chase as…
Received my money but had to chase as no updates given
1 września 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for leaving a review, we are pleased you were happy overall with the service.
We apologise that you had to chase for updates, we have had a large influx of claims recently and this has impacted our processing times.
Kind regards,
Kirsty
The Insurance Emporium
No communication
No communication to advise of any progress with the claim or timescales for receiving payment.
1 września 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
We are sorry to hear of your comments. To clarify, we do send automated notifications in some circumstances.
Here, we were awaiting confirmation of the details from your vets. This was reviewed on 21st August with a settlement issued on 24th August 2026.
A BACS Remittance letter was issued by email on 24th August confirming the settlement should clear into your account 3-5 working days after the release of funds.
Kind regards,
Kirsty
The Insurance Emporium
Very poor cover for our dog in an…
Very poor cover for our dog in an emergency. Disappointing amount of cover at best would not use insurance company again.
1 września 2026
Odpowiedź od The Insurance Emporium
Good morning,
We are sorry to hear of your comments. To clarify, we have recently settled a claim in which you were charged out of hours fees by one of the Vets.
Your policy documents confirm that we will consider up to £115.00 for these charges, if the treating vet confirms the condition was life -endangering. Any fees over this amount would not be considered. Further to this, we will consider up to £45.00 per consultation fee- with any in excess of this amount will bot form part of your settlement.
Your policy excess is deducted from the final settlement, as this is your contribution to the claim.
Kind regards,
Kirsty
The Insurance Emporium
Very good service and support with…
Very good service and support with regards to discussing, completing and then fulfilling the claim made. Efficient and polite.
1 września 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Quick and efficient online claims service.
I have been a customer for many years but I recently had to make a claim for vets fees following emergency surgery on my dog. The whole process with the online claim procedure is very easy to follow and complete. The only criticism I can make is it would be good if automatic update emails could be sent, just so you know your claim is progressing.
However, the claim was dealt with quickly and efficiently. The claim was paid in full and directly to my bank account. I have already recommended this company to my friends.
1 września 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Great service all round
26 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
The Insurance Emporium handled the…
The Insurance Emporium handled the claim very quickly. It was our first claim to them in 9 years so I was very disappointed to receive an email informing us that they would not be insuring the problem (prostrate) going forward. I had hoped for better.
26 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review. We are pleased you are happy with the service overall.
To clarify, the type of policy you hold is a Maximum Benefit type policy- these means we consider the costs of treatment up to the cover limit for each condition.
Once the cover limit has been reached- there will be no future cover for this condition. Once a claim has been made, we make you aware of any future exclusions at the earliest opportunity.
You are still able to submit fees for the condition until the cover limit has been reached.
We hope this clarifies,
Kind regards,
Kirsty
The Insurance Emporium
Very fast payment
26 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Kind understanding helpful and claims…
Kind understanding helpful and claims paid quickly
26 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
Easy to contact and quick payout
26 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for your review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
I put a claim in for £800 worth of…
I put a claim in for £800 worth of treatments for my dog who has arthritis and only got a settlement of £378 back. Not even half the amount, all the small print that they get out of paying. This also took nearly a month for them to look at and I still haven’t had the payment.
27 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
We are sorry to hear of your comments. We can see you called us before submitting your claim and we explained the policy excess on your policy.
We also advised you that there are certain fees that may reduce your settlement, such as consultation fees, which we will contribute up to £45.00 for each entry.
We are unable to consider the fee charged by your vet to fill out a prescription as this excluded from your policy. Your settlement was also subject to the policy excess applicable to each claim as part of your policy terms.
We are sorry if this meant the settlement was less than you were expecting on this occasion.
Kind regards,
Kirsty
The Insurance Emporium
The length of time taken to process the…
The length of time taken to process the claim
28 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for leaving a review. We are sorry to hear of your comments.
We sincerely apologise for the length of time it took for your claim to finalise. This was in part due to the information needed, but also a large influx of claims.
Kind regards,
Kirsty
The Insurance Emporium
Disappointing first claim with this company
First time making a claim with Insurance Emporium and very disappointed at the result - out of a total bill for £735.54 they have decided to pay me £293.65 - Wow! Very angry!
27 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
We are sorry to hear of your comments. To clarify, we have recently settled a claim in which you were charged out of hours fees by the Vets.
Your policy documents confirm that we will consider up to £115.00 for these charges, if the treating vet confirms the condition was life -endangering. Any fees over this amount would not be considered.
Your policy excess is then deducted from the final settlement, as this is your contribution to the claim.
We hope this clarifies.
Kirsty
The Insurance Emporium
Found them easy to contact by phone…
Found them easy to contact by phone ,and very knowledgeable and helpful reception. Also online form was clear and easy to complete very satisfied with process
27 sierpnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for leaving a review, we are pleased you are happy with the service.
Kind regards,
Kirsty
The Insurance Emporium
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