Absolutely no complaints from me! I was recommended the Insurance Emporium by a friend who had an extremely poorly cat and she had found them very good. Like everyone else, you hope never to need th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very longwinded procedure. Lots of chasing involved due to vets not supplying all of the information needed. However, once this was sorted, there was still a delay of several weeks which, again, nee... Zobacz więcej
Reakcja na opinię
I made a claim as my poor dog had developed a tumour. He was taken to a local university animal hospital where several tests and procedures were carried out. Unfortunately the tumour cannot be remo... Zobacz więcej
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My dog's knee injury required her to have expensive TPLO surgery. Having had disappointing experiences with other pet insurance providers in the past, my expectations were low for a satisfactory settl... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We aim to make specialist insurance as natural a part of ownership as anything else. It's not a burden - it's a bonus that lets enthusiasts, hobbyists and professionals enjoy what's important in their lives without financial worry should the unexpected happen.
Dane kontaktowe
Thorpe Underwood Hall , YO26 9SZ, York, Zjednoczone Królestwo
- 03300244005
- feedback@emporium.co.uk
- www.theinsuranceemporium.co.uk
4,2
Dobra
11 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
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No quibble
No quibble, gave my vet the forms and they dealt with my claim with The Insurance Emporium directly. Swift and efficient.
23 stycznia 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We are delighted to hear that your claim was handled swiftly and efficiently, and that your vet was able to deal with everything directly on your behalf. Your feedback is greatly appreciated.
Kind regards,
Simon,
The Insurance Emporium
Simple & quick claim system
The claim was very simple to do. I filled in part of the form with mine & my pets details, and a brief description of the surgery she needed. The vet did the rest.
Within a few days, I'd had confirmation of the claim and told when to expect a response. Around a week later the claim was settled in full and the money paid into my bank account. All much quicker than I'd anticipated. Great service, without any fuss.
2 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave such a detailed review. We are delighted to hear that you found the claims process straightforward and that your claim was handled quickly from start to finish. It's great to know that your claim was settled in full sooner than you expected and that you were happy with the service provided.
Kind regards,
Simon,
The Insurance Emporium
Very easy to deal with
21 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are pleased to hear that you found us very easy to deal with. Your feedback is greatly appreciated.
Kind regards,
Simon,
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are pleased to hear that you found our claims service quick, efficient and sympathetic. It's great to know that we were able to support you through your claim.
Kind regards,
Simon,
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are pleased to hear that you found the online claims process easy to use and that your claim was resolved quickly. It's great to know you were happy with the service provided.
Kind regards,
Simon,
The Insurance Emporium
Kind and efficient Company
My cat became ill and sadly was put to sleep. I did claim on my policy and it was dealt with quickly and efficiently and duly settled under the terms of my policy. I had occasion to speak to them a couple if times to assist with the process and they were extreamly kind and sympathetic. Would definately reccommend
27 lipca 2026
Odpowiedź od The Insurance Emporium
Good morning,
Thank you so much for taking the time to share your experience.
We're very sorry for the loss of your cat, but we're pleased to hear that we were able to support you during such a difficult time. It's wonderful to know that your claim was handled quickly and efficiently, and that our team provided the kindness and compassion you deserved throughout the process.
Your recommendation means a great deal to us, and we'll be sure to pass your lovely comments on to the team.
Kind regards,
Simon,
The Insurance Emporium
I had to use an out of hours vet for my…
I had to use an out of hours vet for my dog when she had a grass seed in her ear. The deductions of nearly half of my claim of £400 for “over max” vets fees plus an admin charge and the excess fee meant that it wasn’t really worth putting in a claim!
27 czerwca 2026
Odpowiedź od The Insurance Emporium
Good morning,
We're sorry to hear you're disappointed with the outcome of your claim.
Having reviewed the claim, we can see the invoice included an out of hours consultation fee. Under your policy, we contribute up to £45 towards consultation fees for each visit, and up to £115 towards out of hours fees where your pet requires emergency treatment.
A deduction of £35 was also made for an administration fee, as this is not covered under the policy. Your policy excess and percentage excess were then applied in accordance with your policy terms.
Whilst the total invoice was £401.15, the actual treatment costs amounted to £41.65, with the majority of the remaining fees relating to consultation fees, out of hours surcharges and the administration fee, rather than treatment itself.
We are sorry if the settlement was less that your were expected, however, it was assessed in line with the policy terms.
Kind regards,
Simon,
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
Kind regards,
Simon,
The Insurance Emporium
Online claim process was a bit 'clunky'
The process of submitting a claim on line wasn't exactly clear but managed to navigate it with a bit of persistence! Claim was dealt with quite quickly once my vet had sent the correct medical record history. By the time the policy excess + 25% of the remaining claim value had been deducted, I did wonder why I was bothering, but I guess even something towards the costs is welcome. I don't think that pet insurance represents value for money and I think I would put the equivalent amount aside if I were to have a new pet. Sadly my dog is at end of life so too late to do this now.
21 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your claim was settled promptly once we had received the required information from your vet. We also appreciate your feedback regarding the online claims process and will ensure your comments are shared with the relevant team.
We appreciate that the policy excess and customer contribution reduce the amount payable on a claim. These form part of the policy terms and are applied when assessing eligible claim costs.
We are sorry to hear that your dog is nearing the end of their life and we send our best wishes to you both.
Kind regards,
Joe
The Insurance Emporium
Rip off con.
Rip off con.
Paid for lifetime titanium policy but turns out everything has a clause hidden.
Increase your excess and co payments with no acknowledgement.
No pay out on loss of pet even if you thought you were paying.
You have to pay remainder of policy in the event of policy cancellation.
Happy to take your money- not wanting to give any back !!!
24 lipca 2026
Opinia niezależna
Odpowiedź od The Insurance Emporium
Good afternoon,
We are sorry to hear of your comments.
Without knowing the details of your policy, we are unable to comment on the circumstances that led to your experience. However, where changes are made to the policy excess or customer contribution at renewal, these are detailed within the renewal documentation issued beforehand.
If you would like us to review your concerns, please contact our Customer Experience Department at Feedback@emporium.co.uk with your policy details and we will be happy to look into the matter for you.
Kind regards,
Joe
The Insurance Emporium
This was the first time we've ever had…
This was the first time we've ever had to make a claim for our beloved Lacy, and I have to say the whole process was so straightforward.
More than anything, I want to thank your wonderful team. In a world that increasingly seems to rely on chatbots and automated responses, it meant so much to be able to speak to genuinely kind, patient, and compassionate people when we were worried and upset. Your support during such a stressful time made all the difference.
From the bottom of our hearts, thank you. Your kindness, understanding, and professionalism will never be forgotten. Our family salutes you!
21 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that your first claims experience was straightforward and that our team was able to support you during what must have been a worrying time. Your kind words about the service you received will be shared with the team, who will be glad to know they made a positive difference.
We hope Lacy is doing well, and thank you for choosing to insure her with us.
Kind regards,
Joe
The Insurance Emporium
Friendly and helpful company
I’ve had a very positive experience with Insurance Emporium for my dog’s insurance. The cover offers great value, and the whole process has been straightforward and stress-free. Their customer service has been friendly, helpful, and responsive whenever I’ve had questions. It’s reassuring to know my dog is protected, and I have confidence that I’m with a company that genuinely cares about its customers. I would happily recommend Insurance Emporium to other pet owners.
24 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you have had a positive experience with your dog's insurance and that you have found our customer service helpful.
Kind regards,
Joe
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
Kind regards,
Joe,
The Insurance Emporium
A very supportive insurer
Our dog was diagnosed with Addisons disease in the spring. This is a life long autoimmune disease. The initial diagnosis was quite expensive but after our excess the Insurance Emporium have smoothly paid 80% of every invoice for the diagnostic tests, subsequent drugs and monitoring. Because it is a life policy they will continue to support us as long as we renew. A very good insurer.
21 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to share your experience.
We are pleased to hear that your claim was handled smoothly and that you are satisfied with the service.
We wish your dog all the very best with their continued treatment,
Kind regards,
Joe
The Insurance Emporium
Cruciate ligament claim
I sent the relevant details to support my claim and received the payment.
21 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
Kind regards,
Joe,
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good morning,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
Kind regards,
Joe,
The Insurance Emporium
do not ever use this company
7 kwietnia 2026
Odpowiedź od The Insurance Emporium
Good morning,
We are sorry to hear of your comments.
We understand your concerns have previously been reviewed by our Customer Experience Department. However, if you remain dissatisfied or there is anything further you would like us to consider, please respond to the latest communication from Customer Experience Department directly and we will be happy to review the matter further.
Kind regards,
Joe
The Insurance Emporium
Health conditions automatically excluded from renewal
As soon as your pet has a health problem they’ll immediately remove cover for the condition from your next renewal date. They advertise death cover, but it’s only for accidental death which requires a vet certification, so you need to have an autopsy which costs more than what they’d even pay you. When I claimed for my dogs heart scan they wouldn’t pay for the monthly prescription needed, even though we had a six month prescription supplied to them and they only covered the first prescribed medication, when I tried to claim for ongoing medication costs it was declined, despite what their response to this review claims, they paid for the first months medication only. It’s left me wondering what the point of paying pet insurance is with so much small print.
23 lipca 2026
Opinia niezależna
Odpowiedź od The Insurance Emporium
Good morning,
Please accept our condolences for your loss. We are sorry to hear of your comments.
To clarify, your pet was insured under a Time Limited policy. This type of policy provides cover for a given condition for up to 365 days from the onset of clinical signs. An exclusion may be endorsed from the renewal date following the onset of the condition in view of any increased risk presented. We also offer Lifetime policies, which are designed to provide ongoing cover for eligible conditions year after year, subject to the policy terms, conditions and annual limit.
With regard to your prescription costs, the claim was not declined because of the medication itself. The cost of the prescribed medication was covered in line with your policy, however prescription fees charged by the veterinary practice are not covered under the terms of the policy.
In relation to the Death of Pet benefit, for this type of policy cover is provided for death due to illness or accidental injury where the pet was under 8 years of age at the last renewal or policy inception. Over this age at renewal or inception, the benefit is limited to death resulting from accidental injury. This is detailed within the full description of the benefit. We would also clarify that a post-mortem is only required where the treating vet is unable to confirm the cause of death.
We appreciate you taking the time to share your feedback.
Kind regards,
Joe
The Insurance Emporium
Odpowiedź od The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are pleased you are happy with the service.
Kind regards,
Joe,
The Insurance Emporium
Poor comms, slow
The process was slow, communication was none existent and I could have lost so much work because of this.
My phone insurance is easy and simple. It breaks, i send it to them they fix it i get it back.
Insurance emporium i had to scramble to get my own repairquotes, many companies wouldn't quote me without inspection and charged for this. Inspection took weeks, every bit of communication took over a week to even acknowledge the steps. I ended up having to proceed with repair and just hope they would agree to cover it.
The 2nd star is only because in the end they did do so
23 lipca 2026
Odpowiedź od The Insurance Emporium
Good afternoon,
We are sorry to hear of your comments and apologise that you experienced delays during the claims process.
We appreciate that having to arrange repairs and obtain quotes yourself can be frustrating, particularly when this impacts your ability to use your insured item. Unlike some other types of insurance, we do not offer a repair facility as part of our service. Our policies provide indemnity cover, meaning we provide reimbursement for eligible financial losses incurred as a result of an insured event, subject to the terms and conditions of the policy.
We are sorry that the communication during your claim did not meet the standard you expected. We appreciate you taking the time to share your feedback, and we will ensure your comments regarding the claims journey are shared with the relevant teams.
Kind regards,
Joe
The Insurance Emporium
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