Was behind on a large payment. One phone call with this company - no patronising, no attitude, no coldness. Just one quick call and they’ve set me up on a payment plan, sorted all into one affordable... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff at Customer services understood my situation, followed up my enquiry. Explained that I should expect technician to be contact.Quite pleased with the result this time. I Hope to have my situation... Zobacz więcej
Very straightforward , efficient customer service . They sent out an engineer within hours after i moved in to explore why i wasn’t getting hot water or heat . They even moved my Emergency money into... Zobacz więcej
Reakcja na opinię
Just wanted to say a big thank you to Alia and Kevin. Our heating unit stopped working last weekend and when I called on Monday to book an appointment Alia, who handled my call, was very kind and pr... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Dane kontaktowe
The Waterfront, BD17 7EZ, Shipley, Zjednoczone Królestwo
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A pleasant experience with the customer after call was answered …
A pleasant experience with the customer service personnel once my telephone call was answered after holding on the line for almost five or six minutes.
16 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that you had a positive experience with our customer service team once your call was answered. We also appreciate your comments regarding the waiting time and understand that holding for five to six minutes can be frustrating. Your feedback helps us identify areas where we can improve, and we'll share your comments with the relevant team. Thank you for taking the time to leave a review.
The lady I spoke to was very kind and…
The lady I spoke to was very kind and understanding, and answered all my questions. Thank thank you.
16 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor you spoke with was kind, understanding and able to answer all of your questions. Providing friendly and supportive service is very important to us, and it's wonderful to know you had such a positive experience. Thank you for taking the time to share your feedback with us.
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that Tim provided you with excellent service. We'll be sure to pass your kind feedback on to him. Thank you for taking the time to share your experience with us.
The agent I spoke to listen to my…
The agent I spoke to listen to my reason for calling, giving me time to explain. She asked to hold while she try and find out what I asked. She came back and explain and rectified the problem. Sent a email to verify problem
15 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that our advisor took the time to listen to your concerns, investigate the issue and provide a clear explanation. It's great to know that the problem was resolved and that a follow-up email was sent to confirm everything for you. We appreciate you taking the time to share your feedback and are glad we could help.
Opening a new account of heating
The staff explained clearly and patiently to me of opening a new account for the heating of my apartment.
15 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that our team explained the process of opening your new heating account clearly and patiently. We understand that setting up a new account can sometimes be confusing, so it's great to know that the support you received made things straightforward and easy to understand. We appreciate you taking the time to share your feedback and are pleased we could help.
Excellent service
Excellent service. Asked Switch2 for answers to a Solictors questions the buyers has asked for. Received the maintenance report immediately as well,
15 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you received excellent service and that the information you needed for your solicitor's enquiries was provided promptly. It's great to know that the maintenance report was sent straight away and that we were able to assist with your property sale process. Thank you for taking the time to share your feedback.
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that you've found our staff helpful and that you haven't experienced any problems so far. Providing reliable service and support is our priority, and it's great to know we've met your expectations. We appreciate you taking the time to share your feedback.
Spoke to customer service about getting…
Spoke to customer service about getting my meter back online
15 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that you were able to get in touch with our customer service team for assistance with getting your meter back online. We appreciate you taking the time to share your feedback and are glad we could help.
excellent customer service…
I received excellent customer service from the representative I spoke with. They were friendly, professional, patient, and very helpful in resolving my query. Everything was explained clearly, and I felt listened to throughout the conversation. I’m very happy with the service I received and would definitely recommend their customer service. ⭐⭐⭐⭐⭐
15 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your wonderful review. We're delighted to hear that you received excellent customer service and that your query was resolved in a friendly, professional and patient manner. It's especially pleasing to know that everything was explained clearly and that you felt listened to throughout the conversation. Providing this level of support is what we strive for, and we're grateful for your recommendation. Thank you for taking the time to share your feedback.
Customer Service
Staff member I spoke to on the phone was very helpful & polite
15 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that the staff member you spoke with was very helpful and polite. Providing friendly and effective customer service is something we take great pride in, and it's wonderful to know you had a positive experience. We appreciate you taking the time to share your feedback.
I was able to be helped as soon as…
I was able to be helped as soon as possible and with immediate effect. Emma was patient by email and problem solved effectively.
Salvatore was patient and sorted my issues once he showed up too! Thank you.
14 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you received prompt and effective support. It's great to know that Emma was patient and helpful in resolving the issue through email, and that Salvatore was able to address your concerns and get everything sorted during his visit. We'll be sure to pass your kind feedback on to both of them. Thank you for taking the time to share your experience with us.
Where is my bill
Damien was ace and reassured me superbly I am waiting on generation of bills and I love this company
14 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that Damien provided such excellent support and reassurance. We understand that waiting for bills to be generated can sometimes be concerning, so it's great to know that Damien was able to put your mind at ease and keep you informed. Your kind words mean a lot to us, and we're especially pleased to hear how highly you think of our company. Thank you for taking the time to share your feedback.
The customer service rep was fast
The customer service rep was fast, prompt and was helpful in managing my queries.
14 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that our customer service representative was fast, prompt and helpful in managing your queries. Providing efficient and supportive service is what we strive for, and it's great to know we were able to assist you. We appreciate you taking the time to share your feedback.
The customer service staff was really…
The customer service staff was really great for helping me about my concern.
14 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that our customer service team was able to help with your concern. Providing helpful, friendly and effective support is very important to us, and it's great to know you had a positive experience. We appreciate you taking the time to share your feedback.
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor you spoke with was lovely and helpful. Providing friendly and supportive service is very important to us, and it's great to know you had a positive experience. We appreciate you taking the time to share your feedback.
Paul Butler was amazing
Paul Butler was amazing. He went beyond the std remit. He checked for energy leaks and made sure everything was in order before ge left.
14 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that Paul Butler provided such outstanding service. It's great to know he went above and beyond by checking for potential energy leaks and making sure everything was in order before leaving. We'll be sure to pass your wonderful feedback on to Paul, who I'm sure will appreciate the recognition. Thank you for taking the time to share your experience with us.
The advisor that I spoke to was very…
The advisor that I spoke to was very helpful, knowledgeable & patient
14 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor you spoke with was helpful, knowledgeable and patient. We understand how important it is to receive clear and informed support, and it's great to know that your experience reflected this. We appreciate you taking the time to share your feedback and are pleased we could assist you.
Why are most telephonists at switch 2 so unhelpful
Switch 2 turned my central heating off in July. I did not know why, my son let the engineer in while I was out. I rang in July and, after waiting to get through, I asked why they turned it off and what I should now do. The switch2 representative said they would request their engineering dept to call or email me why, they should get back to me in a few days. I never heard more. I rang through July and August and got the same frustrating response. Yesterday another call along the same vein except the switch2 representative said they would have a look (I did not know before they could take a look). They told me I I needed a new acctentuator ( do not know what this) and a heating engineer could fix it I need to call one. It is now September and getting cold. Not saying the reply was a great one - but why was I not told this in July? The phone representative yesterday was very helpful - why were all the earlier ones so unhelpful?
10 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations and appreciate you bringing this to our attention. We continually review customer feedback to help improve our service and communications.
Horrendous as always
Horrendous as always. I genuinely do not understand where these positive reviews are coming from? A payment service? Switch2 manage our buildings heating and hot water. We have had multiple failures and horrendous customer service - including a week without heating and hot water at one point. Zero compensation for residents. Representatives have invested hours and hours of time trying to work with Switch2 to improve - particularly the dire customer service. We can’t even seem to get a customer service manager to join the calls with residents, which tells you everything you need to know really. Multiple failures, broken promises. I would never purchase a property where communal heating is managed by switch2.
Feedback like mine shows where you need to improve? This has been going on for months. Where is the improvement?
11 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're sorry to hear that your experience has not met your expectations and understand how frustrating repeated service issues and poor communication can be. We appreciate you taking the time to share your concerns, and we're disappointed to learn that we fell short on this occasion. Feedback such as yours is important as it helps us identify areas where we need to improve our service and customer experience.
Good customer service
Spoke with Mohammed today; he was friendly, understanding and empathic. Very helpful,
Listened and is trying to accommodate me.
This is good customer service
I came off the call feel that i was understood and he would try and help with my request, thank you
11 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that Mohammed was friendly, understanding and empathetic during your call. It's great to know that he took the time to listen to your concerns, made you feel understood, and worked to accommodate your request. We'll be sure to pass on your kind feedback to him. Thank you for taking the time to share your experience with us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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