Was behind on a large payment. One phone call with this company - no patronising, no attitude, no coldness. Just one quick call and they’ve set me up on a payment plan, sorted all into one affordable... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff at Customer services understood my situation, followed up my enquiry. Explained that I should expect technician to be contact.Quite pleased with the result this time. I Hope to have my situation... Zobacz więcej
Very straightforward , efficient customer service . They sent out an engineer within hours after i moved in to explore why i wasn’t getting hot water or heat . They even moved my Emergency money into... Zobacz więcej
Reakcja na opinię
Just wanted to say a big thank you to Alia and Kevin. Our heating unit stopped working last weekend and when I called on Monday to book an appointment Alia, who handled my call, was very kind and pr... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Dane kontaktowe
The Waterfront, BD17 7EZ, Shipley, Zjednoczone Królestwo
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Called to setup my direct debit…
Called to setup my direct debit as I couldn’t do this online (due to an error). The lady I spoke with was excellent and managed to set this up for me in just a few minutes. She ran through my options and explained everything in full. Excellent customer service all round!
22 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're sorry to hear that you experienced an issue setting up your Direct Debit online. However, we're delighted that our advisor was able to get everything set up for you quickly and explain your options clearly. Providing helpful, efficient service is what we strive for, and it's great to know you had such a positive experience. Thank you for taking the time to share your feedback.
After telling me how I was going wrong…
After telling me how I was going wrong and explained it I was able to get to where I wanted
21 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that our advisor was able to explain the issue clearly and help you get to where you needed to be. Providing helpful guidance and support is important to us, and we're glad we could assist. Thank you for taking the time to share your feedback.
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you received great service. We really appreciate you taking the time to share your feedback and are pleased we could help.
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're sorry to hear that you didn't find the service helpful on this occasion. We strive to provide the best possible support to all our customers, and we're disappointed to learn that we fell short of your expectations. Your comments are important to us and will be shared with the relevant team as we continue to improve our service.
The telephone agent was friendly and…
The telephone agent was friendly and professional.
21 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that the telephone agent was friendly and professional throughout your call. Providing courteous and professional service is very important to us, and we appreciate you taking the time to share your feedback.
Good and friendly service
21 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you received good and friendly service from our team. Providing a positive and helpful experience for our customers is very important to us, and we appreciate you taking the time to share your feedback.
Prompt leakage fix
I had a leak in my system and the engineer Craig contacted my promptly and arrived within a couple of hours to fix it. I could not be at home at that time so someone else let him in, but Craig was kind enough to call me afterwards with an update. Great service overall.
19 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that Craig responded promptly and was able to attend so quickly to resolve the leak. It's great to know he kept you updated afterwards, even though you couldn't be there in person, and that you were pleased with the service you received. We'll be sure to pass your kind feedback on to Craig. Thank you for taking the time to share your experience.
The lady who received my call was very…
The lady who received my call was very helpful and explained how and where I could make payments.
18 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor who took your call was so helpful and took the time to explain the different payment options available to you. Providing clear and helpful information is important to us, and we're pleased we could assist. Thank you for taking the time to share your feedback.
Excellent support from Aaliya
Excellent telephone upport from Aaliya. Polite, helpful, efficient and very caring. She is a credit to your company workforce.
18 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that Alia provided such excellent support. Being polite, helpful, efficient and caring are qualities we pride ourselves on, and it's wonderful to know that Alia made such a positive impression. We'll be sure to pass on your kind words to her, and we're sure she'll appreciate the recognition. Thank you for taking the time to share your feedback.
Ashley from the customer service team…
Ashley from the customer service team was super helpful in getting my bill amended when I was overcharged.
18 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that Ashley was able to help get your bill amended and resolve the overcharge for you. Providing prompt, accurate support is very important to us, and it's great to know you had a positive experience. We'll be sure to pass your kind feedback on to Ashley. Thank you for taking the time to share your experience.
I was more than satisfied by the person…
I was more than satisfied by the person who supported me with making a booking.
Service was above and beyond my expectation.
17 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you were more than satisfied with the support you received when making your booking. Providing a service that goes above and beyond our customers' expectations is exactly what we strive for, so it's wonderful to know we achieved that for you. We really appreciate you taking the time to share your feedback.
My experience with a switch provider…
My experience with a switch provider team she was very great help I suffer with anxiety as she calmed me down straight away and made me feel safe and reassured me that it will be okay and she will help and was very understanding
17 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to share your experience. We're delighted to hear that our team member was able to provide such understanding and supportive service. We know that contacting us can sometimes feel stressful, and it's wonderful to hear that she helped put you at ease, reassured you throughout the process, and made you feel supported. We'll be sure to pass on your kind feedback. Thank you for your review and for allowing us to assist you.
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that you found our advisor friendly and helpful during your call. Providing a positive and supportive experience for our customers is very important to us, and we appreciate you taking the time to share your feedback.
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you found our team friendly and helpful. Providing excellent customer service is very important to us, and it's great to know we were able to assist you. We appreciate you taking the time to share your feedback.
Really helpful person on the phone
Really helpful person on the phone, got the issue sorted quickly.
Would have been 5 stars if call had been answered more quickly.
17 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that our advisor was helpful and able to resolve your issue quickly. We also appreciate your comments about the time taken to answer the call. Customer feedback like this helps us identify where we can improve, and we'll share your comments with the relevant team. Thank you for taking the time to leave a review.
Very friendly staff
Very friendly staff, quick to deal with issues and resolving them promptly!
16 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you found our team friendly and that your issue was dealt with and resolved promptly. Providing efficient, helpful service is what we strive for, and it's great to know we delivered a positive experience. We appreciate you taking the time to share your feedback.
Helpful person quick n snappy like a…
Helpful person quick n snappy like a crocodile
16 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that our advisor was helpful and able to get everything sorted for you so quickly. We love the comparison too! 🐊 Thank you for taking the time to share your feedback, and we're pleased we could assist.
Very helpful
Very helpful. Requested a call back and they contacted me within five minutes! The lady sorted out a call out instantly. Very pleased on this occasion!
16 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that our callback service was so prompt and that you were contacted within just a few minutes of your request. It's great to know that our advisor was able to arrange an engineer visit straight away and provide the help you needed. We really appreciate your feedback and are pleased we could assist you.
A pleasant experience with the customer after call was answered …
A pleasant experience with the customer service personnel once my telephone call was answered after holding on the line for almost five or six minutes.
16 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that you had a positive experience with our customer service team once your call was answered. We also appreciate your comments regarding the waiting time and understand that holding for five to six minutes can be frustrating. Your feedback helps us identify areas where we can improve, and we'll share your comments with the relevant team. Thank you for taking the time to leave a review.
The lady I spoke to was very kind and…
The lady I spoke to was very kind and understanding, and answered all my questions. Thank thank you.
16 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor you spoke with was kind, understanding and able to answer all of your questions. Providing friendly and supportive service is very important to us, and it's wonderful to know you had such a positive experience. Thank you for taking the time to share your feedback with us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.