Was behind on a large payment. One phone call with this company - no patronising, no attitude, no coldness. Just one quick call and they’ve set me up on a payment plan, sorted all into one affordable... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very straightforward , efficient customer service . They sent out an engineer within hours after i moved in to explore why i wasn’t getting hot water or heat . They even moved my Emergency money into... Zobacz więcej
Reakcja na opinię
Just wanted to say a big thank you to Alia and Kevin. Our heating unit stopped working last weekend and when I called on Monday to book an appointment Alia, who handled my call, was very kind and pr... Zobacz więcej
Reakcja na opinię
I would have given negative ratings if possible ! It’s been 3 months since i moved out of the property.. filled out all the forms, letting agents did their part! These guys still billed me instead o... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Dane kontaktowe
The Waterfront, BD17 7EZ, Shipley, Zjednoczone Królestwo
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
To Ashley?
Forgive me if I got your name wrong, but Ashley was of really great help! She was very efficient, patient and polite in our conversation. Thanks for your help in booking in an engineer to come so soon.
28 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that Ashley was able to provide such helpful service. We'll be sure to pass on your kind comments to her. It's wonderful to know she was efficient, patient, and polite, and that she was able to arrange an engineer visit for you so quickly.
Absolutely appalling customer service
Absolutely appalling customer service
4 full days of non stop ringing as my top ups was not hitting the meter there was a fault and my meter was offline / they fobbed me off several occasions stating that to leave it a few hours and it will come back on.. it’s been a week now with no hot water or heating and still no one has bothered to come out and fix it, even though I have a vulnerable child in the property. Absolutely disgusting service and I have opened a case with Energy Ombudsman.
26 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've faced and the frustration this has caused.
We understand how concerning it must be to be without hot water and heating, particularly when there is a vulnerable child in the property. We're also sorry to hear that you felt let down by the support and communication you received while trying to get this issue resolved.
We take reports of supply and metering issues seriously, and it's disappointing to learn that your experience did not reflect the level of service we aim to provide. We appreciate you bringing these concerns to our attention, and we will ensure your feedback is shared with the relevant teams for review.
We apologise for the inconvenience and distress caused and thank you for taking the time to provide your feedback.
Uncoordinated and unprofessional
Having sent at least three requests for a change of tenancy to be told in an auto mail that customer services would call they never did. Waited for 20 mins for phone to be answered. Another time called querying a bill and operator was not knowledgable and didn’t have all the facts to hand to answer the question. Thought a £1200 bill for heating and hot water over 2.5 months in the heatwaves of July and August was entirely possible instead of questioning the reading (which turned out to be for the wrong meter). Charge is made for a change of tenant for this useless system. Was never charged for this with previous heat operator
25 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us has been disappointing.
We understand your frustration regarding the delays in processing your change of tenancy requests and the difficulty you experienced in contacting us. We appreciate that waiting for a response and then spending additional time on the phone is far from the level of service you should expect.
We're also sorry to hear about the concerns surrounding your billing query. We recognise how alarming an unexpectedly high bill can be, and we understand the frustration caused by the meter reading later being identified as relating to the wrong meter. We appreciate that you would have expected this to be investigated more thoroughly at the outset.
We value all customer feedback, both positive and negative, as it helps us identify where improvements are needed. We apologise for the inconvenience caused and will ensure your comments are shared with the relevant teams for review.
Thank you for bringing these matters to our attention.
Fast and easy!
When I called I was put through to Anesha at the customer service center. She was professional and clear with instructions on how to register new tenants. It was easy and she checked meter readings were automatically submitted.
25 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that Aneesa provided professional and helpful service when assisting with your change of tenancy. It's great to know she was able to clearly explain the process, make registration straightforward, and confirm that your meter readings had been submitted successfully. We'll be sure to pass your kind feedback on to her.
They made me wait all day for an…
They made me wait all day for an engineer to fix boiler and never turned up, terrible experience
24 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to wait at home all day for an engineer who did not arrive as expected.
We appreciate that your time is valuable, and we recognise the inconvenience and disappointment caused when an appointment is missed. This is not the level of service we aim to provide, and we sincerely apologise for the frustration caused.
Your comments have been noted and will be shared with the relevant team as part of our ongoing efforts to improve our scheduling and communication processes. Thank you for bringing this matter to our attention.
Helpful service by Panisha
Panisha was very helpful in assisting and making sure that the proceas is explained
25 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that Tanisha was so helpful and took the time to ensure the process was clearly explained. Providing clear guidance and excellent customer service is very important to us, so it's wonderful to know she made everything easy to understand. We'll be sure to pass your kind feedback on to her.
Victoria was very helpful and answered…
Victoria was very helpful and answered my query quickly.
24 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that Victoria was able to help and answer your query quickly. I'll be sure to pass your kind feedback on to her. Thanks for taking the time to share your experience with us.
Lovely to talk to,very helpful
24 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you found the service helpful and enjoyed speaking with our team. We really appreciate you taking the time to share your feedback and are pleased we could assist you.
My bank card was cloned a few days ago
My bank card was cloned a few days ago. I forgot I pay my switch2 on thee app which is brilliant. No new card arrived as yet!! £1.90 on my meter and my smart card was obsolete at the top-up shop!! My anxiety kicks in I called switch 2 requested a ring back. 5 minutes later Lauren called back from customer services. So helpful so kind very thorough and clear. Within minutes after giving her my relevant information Lauren was able to email me a barcode which the nearest pay point managed to scan so I could top up my machine. Thankyou so much Lauren you truly helped me out
24 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
could top up my machine. Thankyou so much Lauren you truly helped me out
Copilot said:
Thank you for taking the time to share your experience. We're delighted to hear that Lauren was able to help during what must have been a stressful situation. Providing clear, prompt support when our customers need it most is incredibly important to us, and we're pleased that Lauren was able to arrange an alternative way for you to top up quickly. We'll be sure to pass on your kind words to her. Thank you for your wonderful feedback.
Answered my enquiry to my satisfaction.
24 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that your enquiry was answered to your satisfaction. We appreciate you taking the time to share your feedback and are glad we could help.
Good and helpful with my enquiry and…
Good and helpful with my enquiry and questions.
24 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that we were able to help with your enquiry and answer your questions. Providing helpful and informative customer service is important to us, and we appreciate you taking the time to share your feedback.
Friendly, professional and helpful
Friendly, professional and helpful. Whilst I was waiting on the phone, I was being updated on what was happening, which I appreciated. Good customer service.
24 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you found our team friendly, professional and helpful. Keeping customers informed throughout their call is something we strive for, so it's great to know the updates while you were waiting were appreciated. Thank you for taking the time to share your feedback and for your kind comments about our customer service.
Excellent customer service.
Excellent customer service and very respectful. Dealt with my problem straight away. 👍👍
24 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you received excellent customer service and were treated with respect throughout your interaction. It's great to know that your issue was resolved straight away. We appreciate your feedback and thank you for taking the time to share your experience.
Great Service
Craig was super kind and incredibly helpful and efficient! Thanks for getting us our hot water back!
23 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that Craig was super kind, helpful and efficient during his visit. We understand how important hot water is, so it's great to know he was able to get everything back up and running for you. We'll be sure to pass your fantastic feedback on to Craig. Thank you for taking the time to share your experience with us.
Issue setting up a direct debit.
I've been trying for weeks to set up a direct debit, but the website buttons weren't functional. I called up and got it sorted. The many times you have to select a keypad option are a little irritating, but once I got to speak to somebody, things get sorted.
23 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're sorry to hear that you experienced difficulties setting up your Direct Debit through the website. We appreciate you bringing this to our attention and will ensure your comments are shared with the relevant team. We're pleased that, once you got through to one of our advisors, your Direct Debit was set up and your query was resolved. Thank you for your patience and for taking the time to leave a review.
The service is lovely
The service is lovely, resolved my issue fairly quick!
23 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you found our service lovely and that your issue was resolved quickly. Providing friendly and efficient support is what we strive for, and it's great to know we could help. We appreciate you taking the time to share your feedback.
Very understanding and helpful customer…
Very understanding and helpful customer service and support staff.
23 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you found our customer service and support staff understanding and helpful. Providing friendly, supportive assistance is very important to us, and it's great to know we were able to help. We appreciate you taking the time to share your feedback.
Well talked an helpful an good service
Well talked an helpful an good service
22 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that you found our team helpful, easy to talk to and that you received good service. We really appreciate you taking the time to share your feedback and are glad we could assist you.
Called to setup my direct debit…
Called to setup my direct debit as I couldn’t do this online (due to an error). The lady I spoke with was excellent and managed to set this up for me in just a few minutes. She ran through my options and explained everything in full. Excellent customer service all round!
22 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're sorry to hear that you experienced an issue setting up your Direct Debit online. However, we're delighted that our advisor was able to get everything set up for you quickly and explain your options clearly. Providing helpful, efficient service is what we strive for, and it's great to know you had such a positive experience. Thank you for taking the time to share your feedback.
After telling me how I was going wrong…
After telling me how I was going wrong and explained it I was able to get to where I wanted
21 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that our advisor was able to explain the issue clearly and help you get to where you needed to be. Providing helpful guidance and support is important to us, and we're glad we could assist. Thank you for taking the time to share your feedback.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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