Was behind on a large payment. One phone call with this company - no patronising, no attitude, no coldness. Just one quick call and they’ve set me up on a payment plan, sorted all into one affordable... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very straightforward , efficient customer service . They sent out an engineer within hours after i moved in to explore why i wasn’t getting hot water or heat . They even moved my Emergency money into... Zobacz więcej
Reakcja na opinię
Just wanted to say a big thank you to Alia and Kevin. Our heating unit stopped working last weekend and when I called on Monday to book an appointment Alia, who handled my call, was very kind and pr... Zobacz więcej
Reakcja na opinię
I would have given negative ratings if possible ! It’s been 3 months since i moved out of the property.. filled out all the forms, letting agents did their part! These guys still billed me instead o... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Dane kontaktowe
The Waterfront, BD17 7EZ, Shipley, Zjednoczone Królestwo
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really excellent service from Craig in…
Really excellent service from Craig in GMV. Had no water he both sorted that issue quickly and noticed a leak which he then addressed immediately. Also flagged another issue with a part. Really great to see things being proactively addressed like this. This review is specifically about this experience and not necessarily Switch2 in general but they guy the phone was also good and they got Craig out relatively quickly also.
5 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're delighted to hear that Craig provided such excellent service, quickly restoring your water supply, identifying and addressing a leak, and proactively highlighting another issue that required attention. It's great to know that both our engineer and customer service team were able to support you effectively and arrange attendance promptly.
We really appreciate you taking the time to share your experience and will ensure your kind comments are passed on to the team.
All questions answered quickly
5 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that all of your questions were answered quickly and that you received the information you needed. We appreciate you taking the time to share your experience.
Friendly helpfull and to the point
5 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that you found our team friendly, helpful, and efficient in resolving your query. We appreciate you taking the time to share your experience.
Outstanding Customer Care
I called Switch 2 about my bill because it seemed high compared to my actual electricity usage. Leana (customer service agent) demonstrated excellent customer care by taking my issue to heart. I gave her a lot of detail about my apartment usage, and she said she would take the matter further, open an investigation into my recent bill, and get back to me promptly. I highly recommend Leana and Switch 2 for their outstanding customer care.
5 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're delighted to hear that our advisor provided such a high level of customer care, taking the time to understand your concerns and ensuring your query was investigated thoroughly. It's great to know you felt listened to and supported throughout the process.
We appreciate your recommendation and your kind comments regarding the service you received.
Very quick response
Very friendly agent who put me st ease immediately and solved my problem very quickly .
Good service from Switch 2 company.
5 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're delighted to hear that our advisor was friendly, put you at ease straight away, and resolved your issue quickly. It's great to know that you received the level of service we strive to provide.
We appreciate you taking the time to share your experience.
I noticed I had no supply of hot water…
I noticed I had no supply of hot water and the Costumer Service representative Becky was very helpful and amazing, she helped me get an engineer out for the same day.
2 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're sorry to hear you experienced an issue with your hot water supply, but we're pleased that Becky was able to assist and arrange for an engineer to attend the same day. We'll be sure to pass on your kind comments.
Very good service
Very good service, plumber was polite and did a great job 👍🏻
1 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear you received a great service and that the engineer was polite and completed the work to a high standard. We appreciate you taking the time to share your experience.
Prompt service
Very professional, supportive and prompt on solving my issue. Thank you.
1 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're pleased to hear that you found our service professional, supportive, and prompt in resolving your issue. We appreciate your feedback and are glad we could help.
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that you found our team helpful and that we were able to assist with your enquiry.
Thank you, Vic, for helping fix all the issues with the devices and equipment in my apartment.
I reported a timer issue to Switch2, and Vic came to my apartment to fix it quickly. He also found some other issues and helped me resolve them at the same time.
Vic is a very nice and helpful person. He knew that I was a new tenant and took the time to explain all the equipment and setup to me. He also guided me reset the payment password process step by step.
I really appreciate his help and professionalism. Thank you, Vic!
1 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're delighted to hear that our engineer was able to resolve the timer issue quickly and take the opportunity to identify and address other concerns during the visit. It's especially pleasing to know that, as a new tenant, you found the explanations and guidance helpful and that the equipment and account setup were clearly explained.
We appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the engineer involved.
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're pleased to hear that Victoria was patient and helpful in assisting you. We'll be sure to pass on your kind feedback.
John from switch2 fixed everything
John from switch2 fixed everything. Very grateful.
29 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your review. We're pleased to hear that John was able to resolve the issue for you. We'll be sure to pass on your kind feedback and are grateful you took the time to share your experience.
Odpowiedź od Switch2 Energy
Thank you for your review. We're delighted to hear that you found our service fast, easy, and friendly. We appreciate your feedback and are pleased we could assist.
Very good
Very good. Craig did a very good job n was very friendly as well
28 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that Craig provided such a positive experience. We'll be sure to pass on your kind feedback to him. It's great to know he was friendly, professional, and able to help.
Helpful resolution
The rep helped me with a situation I was having and offered a reasonable solution.
25 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your 5-star review! We're pleased to hear that our advisor was able to help with the situation you were experiencing and provide a reasonable solution. We always aim to listen, understand our customers' concerns, and offer the most appropriate support possible.
Odpowiedź od Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that you received great service from our team. Providing helpful, efficient, and friendly support is always our goal, so it's wonderful to know we met your expectations.
Phone answered quickly and helpful staff
28 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your 5-star review! We're pleased to hear that your call was answered quickly and that our team was able to provide helpful support. Delivering efficient, friendly service is what we strive for, so it's great to know we met your expectations.
Odpowiedź od Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that you received great service and appreciate your kind encouragement. Providing helpful, efficient, and friendly support is what we strive for every day, so it's wonderful to know we've made a positive impression.
Cant attend appointments they propose
Cant stick with their appointments. Failed to turn up in their window. Therefore wasting my day and time, having to wait around for their poorly coordinated failures. Do better.
28 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave your feedback. We're sorry to hear that we didn't meet your expectations on this occasion. We understand how frustrating it is to set aside time for an appointment only for it not to be attended within the scheduled window.
We sincerely apologise for the inconvenience caused and appreciate the impact this has had on your day. Your comments have been noted and will be shared with the relevant team as we continue to work on improving our appointment scheduling and communication processes.
Thank you for bringing this to our attention.
Engineer Craig did a great job
Engineer Craig did a great job. He answered questions and did the repair so quickly.
Two thumbs up 👍👍
28 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that Craig did a great job and was able to answer your questions while completing the repair quickly and efficiently. We'll be sure to pass your kind feedback on to him. Thank you for the two thumbs up and for taking the time to share your experience with us!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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