Was behind on a large payment. One phone call with this company - no patronising, no attitude, no coldness. Just one quick call and they’ve set me up on a payment plan, sorted all into one affordable... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very straightforward , efficient customer service . They sent out an engineer within hours after i moved in to explore why i wasn’t getting hot water or heat . They even moved my Emergency money into... Zobacz więcej
Reakcja na opinię
Just wanted to say a big thank you to Alia and Kevin. Our heating unit stopped working last weekend and when I called on Monday to book an appointment Alia, who handled my call, was very kind and pr... Zobacz więcej
Reakcja na opinię
I would have given negative ratings if possible ! It’s been 3 months since i moved out of the property.. filled out all the forms, letting agents did their part! These guys still billed me instead o... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Dane kontaktowe
The Waterfront, BD17 7EZ, Shipley, Zjednoczone Królestwo
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're delighted to hear that you found our staff helpful and that they were able to assist you. Providing friendly and effective service is something we take great pride in, so it's wonderful to know you had a positive experience.
We appreciate you taking the time to leave a review and will be sure to share your kind comments with the team.
Good customer service
Good customer service - efficient and friendly.
12 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're delighted to hear that you received efficient and friendly service from our team.
Providing excellent customer service is always our goal, so it's great to know we were able to help and make your experience a positive one. We appreciate you taking the time to leave a review and will be sure to share your kind comments with the team.
Brilliant customer service today i…
Brilliant customer service today i explained my situation and the lady I spoke to was very happy to help
12 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're delighted to hear that you received such great customer service and that the member of our team was able to help after listening to your situation.
We understand that every customer's circumstances are unique, and we're pleased that you felt supported throughout your call. We'll be sure to pass your kind feedback on to the colleague who assisted you.
Thank you again for sharing your experience.
Knowledgable and friendly customer…
Knowledgable and friendly customer service assistant
12 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're delighted to hear that you found our customer service assistant knowledgeable and friendly.
We pride ourselves on providing helpful, professional support, so it's great to know that your experience reflected this. We'll be sure to share your kind comments with the team.
Thank you for taking the time to leave a review.
Excellent service
Excellent service. Tech Craig was very professional and on time. Thanks
12 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're delighted to hear that Craig provided excellent service and that he was professional and punctual during his visit.
Our engineers take great pride in delivering a high standard of service, so it's wonderful to know Craig made such a positive impression. We'll be sure to pass your kind comments on to him.
Thank you for taking the time to leave a review.
Good explanation for…
Good explanation for maintenance/scheduling practices
12 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that you found the explanation of our maintenance and scheduling processes helpful.
We understand how important clear communication is when arranging visits and carrying out planned maintenance, so it's great to know our team was able to provide the information you needed. We appreciate you taking the time to share your experience and thank you for your review.
My mum who is 82 has waited since…
My mum who is 82 has waited for a visit since August the 12th with issues with her boiler after trying to give meter readings .
She was told after her last call 24/09/26 that people in her area (Ealing) have got a the same problem , the display isn't displaying her usage.
She has no complaints with the staff , she says they're always very polite, kind and very helpful.Despite many calls and assurances that someone will come out, its now the 11th October and someone still hasn't come to sort the issue out .
Can you confirm when someone will be out rectify the issue as this is costing my mother a small fortune in phone calls.
She is very stressed out and anxious as she no idea what she has used,she's terrified that she will have a huge bill, it would be nice to have a working display.
24 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to share your feedback. We're very sorry to hear about the length of time your mother has been waiting for this issue to be resolved, and we completely understand the worry and frustration this has caused.
We appreciate your kind comments about our customer service team, and we're pleased to hear that your mother has found them polite, helpful, and supportive during what has clearly been a difficult experience.
We recognise that waiting since August for a visit, particularly when there are concerns about monitoring energy usage and potential bills, is not the level of service we aim to provide. We understand why your mother is feeling anxious, especially without a working display to help her keep track of her consumption.
As this is a public review, we're unable to access account details or confirm appointment dates here. Please ask your mother, or contact us on her behalf if you are an authorised third party, to send us a direct message with her account details. We'll be happy to review the history of the case and provide an update on the next steps as quickly as possible.
Thank you again for bringing this to our attention, and we're sorry for the inconvenience and concern this situation has caused.
Did not follow through on engineer call out
The advisor explained the issue and told me I would receive a call to arrange an engineer to visit.
No call received.
To update following Switch2 reply below, I emailed customer services on two occasions since: their response to my first email indicated they had not properly read my email, and the second email I sent a few days ago I have still not received a reply.
6 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're sorry to hear that, although our advisor explained the issue and advised that an engineer visit would be arranged, you did not receive the expected follow-up call.
We understand how frustrating it can be when you're expecting an update and it doesn't arrive. This is not the level of service we aim to provide, and we apologise for any inconvenience caused.
As we cannot access account details via a public review, please contact our Customer Services team directly. We'll be happy to review the situation and ensure you receive an update on the status of your engineer appointment.
Thank you for bringing this to our attention.
Excellent customer service
8 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your kind feedback. We're delighted to hear that you received excellent customer service. We appreciate you taking the time to share your experience and will ensure your comments are passed on to the team.
That staff member was absolutely great…
That staff member was absolutely great and well spoken
8 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're delighted to hear that the team member was so helpful and professional. We'll be sure to pass on your kind comments, and we're pleased they were able to provide you with a positive experience.
I was listened too and my concerns…
I was listened too and my concerns explained and actioned in a timely manner.
8 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to share your experience. We're pleased to hear that you felt listened to, that your concerns were clearly explained, and that the matter was actioned promptly. Providing a responsive and supportive service is important to us, and we're delighted we were able to help.
The advisor was friendly and efficient
The advisor was friendly and efficient. Keen to help.
8 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that our advisor was friendly, efficient, and eager to help. Providing a positive and supportive service is important to us, and we appreciate you taking the time to share your experience.
Very polite
Very polite, and explaining well what to do, I was so anxious about my problem but at the end it was sorted without any issues. Thank you
8 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your kind feedback. We're pleased to hear that our advisor was able to put your mind at ease, explain everything clearly, and help resolve the issue without any problems. We'll be sure to pass on your comments to the team.
The call handler (Anya) took care to…
The call handler (Anya) took care to establish what help I needed from her and found the information that sorted out the issues straight away. She explained calmly what I needed to do to fix my issue. So thank you Anya.
7 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave your feedback. We're pleased to hear that our advisor took the time to understand the support you needed, quickly found the relevant information, and explained the next steps clearly. It's great to know your issue was resolved during the call, and we appreciate you sharing your positive experience.
Craig
Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was fine. The customer support staff who booked him in when we reported the fault earlier were also very efficient and very courteous.
7 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your wonderful feedback. We're delighted to hear that our engineer provided such a professional service, arriving prepared and resolving the issue quickly before carrying out additional checks to ensure everything was working correctly. It's also great to know that our customer service team provided efficient and courteous support when arranging the appointment. We appreciate your kind comments and will be sure to share them with the teams involved.
Agent was excellent when I got through
Agent was excellent when I got through. I removed one star due to the faffing around to get to speak to someone. But, all in all a good experience.
7 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that the advisor provided excellent service and was able to assist you once you got through. We also appreciate your comments regarding the time taken to reach a member of the team and will take this on board as we continue working to improve our service. Thank you for recognising the positive support you received overall.
Quick to respond to my heating issue
Quick to respond to my heating issue, engineer booked to come out the next day.
7 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that your heating issue was responded to quickly and that an engineer was arranged to attend the following day. We understand how important it is to restore heating as soon as possible and are glad we could assist promptly.
Damian quickly followed up on an issue…
Damian quickly followed up on an issue regarding a missing payment. The issue was resolved in 2 hours.
7 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're delighted to hear that your payment query was followed up on promptly and resolved so quickly. Providing efficient and effective support is important to us, and we're pleased we were able to get the matter sorted within a short timeframe.
Instant resolution to me query
Instant resolution to my query. Though it was tricky to reach them via the numbers and choices given to speak to a human.
6 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're pleased to hear that your query was resolved straight away and that you received the support you needed. We also appreciate your comments regarding the process of reaching an advisor and will take this feedback on board as we continue to review and improve our customer experience.
Stay well clear if you want cheap prices
Customer service takes a absolute age to answer if you are lucky, even emails take long for them to get back to you too. As for pricing well I wish I just had normal electric or gas central heating as it is so expensive I mean more than in these cost of living times. I pay a substantial amount of standing charge every year when I get my yearly statement which is always more than my actual usage for my heating and hot water. This is a heat network for the estate I am on and if this is more climate friendly or the future of heating than I will stay in the past all day. But its the only option Switch 2 on the estate for heating and hot water which I also think breaks competion laws. Must be some back handed deal between my local council or housing association and this Switch 2 company
6 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your feedback. We're sorry to hear that you've been unhappy with your experience and with the costs associated with your heat network.
As a billing and customer service provider, Switch2 does not set the tariffs or standing charges applied to your account. These are determined by the heat network operator or asset owner. If you would like help understanding your tariff or how the charges on your bill have been calculated, please get in touch and we'd be happy to talk you through them.
We also apologise for any delays you've experienced when contacting us and appreciate your feedback as we continue to improve our service.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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