Was behind on a large payment. One phone call with this company - no patronising, no attitude, no coldness. Just one quick call and they’ve set me up on a payment plan, sorted all into one affordable... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very straightforward , efficient customer service . They sent out an engineer within hours after i moved in to explore why i wasn’t getting hot water or heat . They even moved my Emergency money into... Zobacz więcej
Reakcja na opinię
Just wanted to say a big thank you to Alia and Kevin. Our heating unit stopped working last weekend and when I called on Monday to book an appointment Alia, who handled my call, was very kind and pr... Zobacz więcej
Reakcja na opinię
I would have given negative ratings if possible ! It’s been 3 months since i moved out of the property.. filled out all the forms, letting agents did their part! These guys still billed me instead o... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Dane kontaktowe
The Waterfront, BD17 7EZ, Shipley, Zjednoczone Królestwo
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that Becki provided a polite, courteous, and professional service. Our team is committed to delivering a positive experience for every customer, so it's wonderful to know that Becki's support made such a good impression.
We'll be sure to pass your kind feedback on to her, and we're sure she will appreciate the recognition.
Thank you again for sharing your experience.
I scheduled an engineering visit at my…
I scheduled an engineering visit at my property for today to inspect the installation. I took a day off work to be present; however, the engineer failed to arrive as agreed this morning. At 11:55 AM, after waiting all morning, I contacted Switch2 Customer Service. I spoke with a representative named Lauren, who was help me and apologized for the inconvenience.
16 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're very sorry to hear that your scheduled engineering appointment did not go ahead as expected, particularly as you had taken a day off work to be available for the visit. We appreciate how frustrating and inconvenient this must have been.
That said, we're pleased to hear that Lauren was helpful when you contacted our Customer Services team and that she apologised for the situation. We'll be sure to pass your kind comments on to her.
Please accept our sincere apologies for the missed appointment and the disruption caused. We understand the importance of keeping our customers informed and delivering on our commitments, and we're sorry that we fell short on this occasion.
Thank you for bringing this to our attention and for recognising the support you received from Lauren despite the inconvenience.
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that Lauren was so helpful during your conversation. Our team is committed to providing friendly and supportive service, so it's wonderful to know that Lauren was able to assist you and make a positive impression.
We'll be sure to pass your kind feedback on to her, and we're sure she will appreciate the recognition.
Thank you again for sharing your experience.
A very professional and courteous…
A very professional and courteous customer service representative and sorted my query.
16 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you received professional and courteous service and that your query was resolved during your contact with us. Our team works hard to provide clear, efficient support, so it's great to know that your experience reflected this.
We appreciate your kind feedback and thank you for sharing your experience with us.
I was told I will get a call back
I was told I will get a call back, I’ve had no hot water for 5 days. I didn’t get a call back and had to go to my building manager for help. They said that they had accepted the request and I had to then call switch to confirm anything. I am now hopefully waiting for an engineer from now to 5pm so hopefully someone comes because it’s COLD!!
15 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're very sorry to hear that you were left without hot water for several days and that you did not receive the callback that had been promised. We understand how frustrating this must have been, particularly as hot water is an essential service.
We appreciate you bringing this to our attention and apologise for the lack of communication. We're also sorry that you had to seek assistance from your building manager in order to progress the issue.
We hope that the engineer visit arranged went ahead as planned and that the fault is resolved. Thank you for your patience.
Mohammed was helpful and informative on…
Mohammed was helpful and informative on the phone today
16 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that Mohammed was helpful and informative during your call. We know how important it is to receive clear and accurate information, and it's great to hear that he was able to assist you with your enquiry.
We'll be sure to pass your kind feedback on to Mohammed, who I'm sure will appreciate the recognition.
Thank you again for sharing your experience.
Called to rebook a service
Called to rebook a service. Excellent customer service from Ashley.
16 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that Ashley provided excellent customer service when you called to rebook your appointment. We understand the importance of making the process as straightforward as possible, and it's great to know that Ashley was able to assist you efficiently.
We'll be sure to pass your kind feedback on to Ashley, who I'm sure will appreciate the recognition.
Thank you again for sharing your experience with us.
Continual emails about readings
Continual emails about readings, implying I was supplying wrong readings whereas they are not
15 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're sorry to hear that you've been receiving emails regarding your meter readings and appreciate how frustrating this must be if the readings you have provided are accurate. We understand your concerns and apologise for any confusion caused.
If you haven't already done so, please contact our Customer Services team with your account details so that we can review the readings held on your account and investigate this further.
Call was answered quickly and the agent…
Call was answered quickly and the agent was nice and polite and helped with my query.
15 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that your call was answered quickly and that our advisor was friendly, polite, and able to help with your query. Providing prompt and helpful service is something we strive for, so it's great to know that this was your experience.
Thank you again for your kind feedback. We appreciate you sharing your experience with us.
Repeated hot water failures in a…
Repeated hot water failures in a brand-new development
Absolutely appalling service. Since moving into this brand-new development in January 2026, we’ve now experienced hot water outages around six times. Today, it’s happened again. It’s ridiculous that residents in a new-build property should have to keep dealing with something as basic as not having hot water.
On top of the repeated outages, we’re also dealing with a serious water ingress and damp issue in the building. Switch2 has been involved in investigating the problem, and a dehumidifier has had to be installed in my flat because of the damp and mould. Despite the original leak reportedly stopping, new damp patches are still appearing.
What makes the situation even more frustrating is the lack of clear answers and the feeling that residents are left waiting while different parties try to establish who’s responsible. We just want reliable hot water, a proper investigation into the water issues, and clear communication about what’s being done to resolve them.
This is a brand-new building, not an old property where residents should expect to be constantly dealing with recurring problems. Six hot-water outages in less than a year, alongside ongoing water ingress issues, is simply unacceptable.
Based on my experience so far, I cannot recommend Switch2.
15 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're sorry to hear about the repeated interruptions to your hot water supply and understand how frustrating this must be, particularly in a new-build development. We appreciate that residents expect a reliable service and recognise the impact these outages can have.
We apologise for the inconvenience caused and appreciate you sharing your feedback. Your comments will be taken on board as we continue working to improve our service and communication.
Customer Service as it should be
Victoria in Customer Services was extremely professional , explaining to me what correspondence/procedures were within Switch 2 and addressing the problems that these had caused me. A pleasure to speak to.
15 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave your feedback. We’re delighted to hear that Victoria provided such a professional service and took the time to clearly explain our processes and correspondence, while addressing the concerns and inconvenience caused. Customer experience is extremely important to us, and it's great to know Victoria made such a positive impression. We’ll be sure to pass on your kind comments to her. Thank you for choosing Switch2.
Thanks to the engineer, Robert
Thanks to the engineer, Robert, for his knowledge and help.
8 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to share your feedback. We're pleased to hear that Robert was able to help and that his knowledge and expertise made a positive difference to your experience. We'll be sure to pass your kind comments on to him. Thank you for choosing Switch2, and we appreciate your support.
Polite and responsive
The staff from the office, Emma, is polite and response quickly on all of our calls and emails. She helped us to get everything booked quickly. A very nice experience to deal with her.
The onsite engineer, Craig, listen to our problem patiently and explain to us thoroughly. He is detailed, polite and it is a great experience today.
14 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that both Emma and Craig provided such a positive experience.
Emma's responsiveness, professionalism, and commitment to ensuring everything was arranged quickly is exactly the level of service we strive to provide, and we're pleased she made the process so straightforward for you.
We're also glad to hear that Craig took the time to listen carefully to your concerns and explain everything thoroughly. His patience, attention to detail, and courteous approach are qualities we're very proud of.
We'll be sure to pass your kind comments on to both Emma and Craig. Thank you for choosing Switch2, and we appreciate you sharing your experience with us.
Odpowiedź od Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you found our team helpful and that we were able to assist you. Providing excellent customer service is always our goal, so it's wonderful to know we made a positive difference to your experience. Thank you for choosing Switch2, and we appreciate you taking the time to leave a review.
Great customer service
The lady on the phone was very polite and very helpful and helped sort the issue
13 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're delighted to hear that the member of our team was polite, helpful, and able to resolve the issue for you. Providing friendly and effective customer service is something we pride ourselves on, so it's great to know you had a positive experience. Thank you for choosing Switch2, and we appreciate your feedback.
First time customer
First time calling switch2 after joining. Great customer service from start to finish and they were able to resolve the issue straight away. Very happy customer. Thank you again.
13 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave such a positive review. We're delighted to hear that your first experience with Switch2 was a great one and that our team was able to resolve your issue quickly and efficiently.
Providing excellent customer service from start to finish is what we strive for, so it's wonderful to know we met your expectations and left you as a happy customer. We'll be sure to share your kind feedback with the team.
Amazing experience with Switch2
Amazing experience with Switch2. Well-done!!
13 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your fantastic feedback! We're delighted to hear that you had an amazing experience with Switch2.
Providing excellent service and support is always our goal, so it's wonderful to know we were able to meet your expectations. We'll be sure to share your kind comments with the team, who will be thrilled to hear them.
Thank you for taking the time to leave us a review. We really appreciate it!
Dear Switch 2 Team. You all the Best 💯👍🏻👏
Dear Switch 2 Team,
I would like to Thank you for your Incredible Service and Wonderful Support and all are the Best 💯👍🏻👏
I Appreciate Alisha for her Beautiful Work and Excellent Help 🙏🏻💯👍🏻💐
I wish you all a Great Success in the Future 👏👏👏
Best Wishes and Beautiful Regards
Zilia
13 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for your wonderful review and kind words. We are delighted to hear that you received such excellent support from our team.
A special thank you for recognising Alisha's efforts. We're pleased to know she was able to provide the help and support you needed, and we'll be sure to share your lovely feedback with her. We know she will be thrilled to receive it.
Your appreciation means a great deal to us, and we are grateful that you took the time to share your experience. Thank you for your best wishes, and we wish you all the very best for the future as well.
New Customer
Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc on the app but nothing showing at present . .
12 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're pleased to hear that our team was able to help you set up your new account and explain how standing charges work, as well as how to make a top-up through the app.
We're sorry to hear that your balance wasn't showing in the app after making your payment. Occasionally, it can take a little time for payments and account information to update across all systems. If the balance is still not visible, please contact our Customer Services team and we'll be happy to investigate this for you.
Thank you again for your feedback, and we're glad your account setup experience was a positive one.
Still awful
Just when you think you have got through to this bunch? Along come another customer service rep?working alone somewhere probably!has never read your queries going back 6mths or more???and want your name/email? Before they can proceed? Absolutely awful!also can't open my photos i sent my meter reading in?apparently need a pdf format now!I might go up to there and do all the work for them!all they have to do Google? How to convert!how this company got to run a people's account for electricity usage!beats me! Hopefully they will lose it!when if or when it comes up for renewal!what/where is the management to police this behaviour of customer service reps????
12 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been frustrating.
We appreciate that it can be disappointing to repeat information when you have previously been in contact with us. However, whenever you speak with a member of our team, we are required to complete security checks before discussing an account. These checks help us protect customer information and ensure we comply with data protection requirements.
We're also sorry to hear about the difficulties you experienced when sending your meter readings. Our team will always try to work with the information provided, but in some cases file formats can prevent images from being opened correctly. We understand how frustrating this can be and appreciate the effort you've made to provide the readings.
Your comments regarding communication and service levels have been noted, and we're sorry that we have not met your expectations on this occasion. Feedback such as yours is important and helps us identify where improvements can be made.
Thank you again for taking the time to leave a review.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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