Very straightforward , efficient customer service . They sent out an engineer within hours after i moved in to explore why i wasn’t getting hot water or heat . They even moved my Emergency money into... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Just wanted to say a big thank you to Alia and Kevin. Our heating unit stopped working last weekend and when I called on Monday to book an appointment Alia, who handled my call, was very kind and pr... Zobacz więcej
Reakcja na opinię
I would have given negative ratings if possible ! It’s been 3 months since i moved out of the property.. filled out all the forms, letting agents did their part! These guys still billed me instead o... Zobacz więcej
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Exceptional service from Craig! He called ahead with his ETA, arrived on time, and was professional and polite throughout. He knew exactly what was wrong with our HIU, replaced the actuator and faulty... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Dane kontaktowe
The Waterfront, BD17 7EZ, Shipley, Zjednoczone Królestwo
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Well what an absolute shit show switch…
Well what an absolute shit show switch 2 are
Left work didn’t do my otime because they were due to attend a leaking isolation valve between 12.30 -5
Just got a phone call to say the driver has looked at the parts he’s been given and they havnt given him the correct ones lol
Now they can’t come till nxt Friday .
22 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and completely understand your frustration.
We appreciate that you arranged your day and left work early to be available for the appointment, only to be informed at short notice that the required parts had not been provided to the engineer. We recognise how disappointing and inconvenient this must have been, particularly after you had taken time out of work in anticipation of the visit.
While there are occasions where unforeseen issues arise, we appreciate that this does not lessen the impact on you. Please accept our sincere apologies for the disruption caused and for the delay in resolving the leaking isolation valve.
If you have not already done so, please contact our Customer Services team with your account details so that we can review the circumstances surrounding this appointment and ensure the matter is being progressed appropriately.
I haven't booked appointments this …
I haven't booked appointments this is morning, but since 1pm no one. Coming they not call me.
I called to the company a woman which a spoken to says the person is staking in traffic!!!
They will come afternoon!!!
Is that serious!???
They not call me to tell me nothing they not giving me any slots time!!!
And I have to waiting all day!!!???
That's not correct work no!!!
22 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We are sorry to hear about your experience and appreciate how frustrating this situation must have been.
We understand that you waited at home for the engineer's visit and were not provided with the updates you expected. We recognise how important communication is, particularly when appointments are delayed, and we apologise if you were not kept informed throughout the day.
While delays can sometimes occur due to factors outside of our control, we appreciate that this does not make the inconvenience any less frustrating, especially when you have been waiting at home for a visit.
If you need anything further please get in touch.
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you received great customer service and that arranging a payment plan was quick and straightforward. Our team understands that flexibility and clear support can make a real difference, so it's wonderful to know we were able to assist you efficiently.
Thank you for your feedback, and please don't hesitate to get in touch if we can help with anything else in the future.
The advisor was polite and…
The advisor was polite and professional, helped with my need and able to make me an appointment
22 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that the advisor was polite and professional and that they were able to assist with your enquiry and arrange an appointment for you. We know how important it is to receive clear, efficient support, and it's great to know that your experience reflected this.
We appreciate your feedback and thank you for choosing Switch2. If you need any further assistance, our team will be happy to help.
Excellent
Spoke to a wonderful lady that was extremely helpful and explained everything clearly.
22 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you received such positive support from our team. It's great to know that the advisor was able to explain everything clearly and provide the help you needed in a friendly and professional manner.
We will be sure to pass your kind comments to the team, as feedback like this is always appreciated.
Thank you again for your feedback, and please don't hesitate to get in touch if we can assist you in the future.
Quick and professional service
We hadn’t had the best of experiences with Switch2 in the past but, this time, when we spotted an issue with our heating unit, their team quickly made arrangements for someone to fix it.
Salvatore came a couple of days later to inspect and replace the control valve, which he did in an hour. He was punctual, very polite and professional.
16 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that your recent experience with us was a positive one. While we're sorry to learn that you have not always had the best experience in the past, it's encouraging to know that on this occasion our team was able to arrange a repair promptly once the issue was reported.
We're especially delighted to hear your kind feedback about Salvatore. It's great to know that he arrived on time, was professional and courteous throughout the visit, and was able to quickly identify and replace the faulty control valve, restoring your heating system efficiently.
We'll be sure to pass your comments on to Salvatore, who I'm sure will appreciate the recognition.
Thank you again for your feedback.
Odpowiedź od Switch2 Energy
It's a great review! Thank you.
The operator who assisted me was very…
The operator who assisted me was very helpful. Great customer service, he said he was going to look into my query and get back to me. Look forward hearing back in order to get my query resolved. Thanks you!
21 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found our advisor helpful and that you received a high level of customer service. It's great to know that your query was listened to and that a commitment was made to investigate the matter further on your behalf.
We understand the importance of receiving a timely resolution and appreciate your patience while the advisor looks into this for you.
Thank you again for your feedback.
Worth the wait.
It took a long while to get through to customer services. However my problem was resolved easily.
20 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're sorry to hear that you experienced a longer than expected wait to get through to our Customer Services team. We understand how frustrating that can be when you need assistance.
That said, we're pleased to hear that once you got through, your issue was resolved quickly and easily. Our team is committed to providing effective support, and it's great to know we were able to help.
Thank you for your patience and for sharing your feedback. We will continue to work on improving our service and reducing waiting times wherever possible.
the lady spoke to was very clear and…
the lady spoke to was very clear and helpful and made sure i fully understood till the end of the call i was more than satisfied with the advice i received.
20 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you received such helpful support from our advisor. It's great to know that they took the time to explain everything clearly, answered your questions thoroughly, and ensured you fully understood the information provided before the call ended.
Providing clear, helpful advice and making sure our customers feel informed and supported is something we take great pride in, so we're pleased to hear you were more than satisfied with the service you received.
Thank you again for your kind feedback.
Excellent service very happy
20 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you received such helpful support from our advisor. It's great to know they took the time to explain everything clearly, answer your questions, and ensure you fully understood the information provided before the call ended.
Providing clear, friendly, and informative service is something we take great pride in, so we're pleased to hear you were so satisfied with the support you received.
Thank you again for your kind feedback. We appreciate you sharing your experience.
Excellent call handler
Excellent call handler. Efficient triage on the phone menu so I didn’t have a long wait
20 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
We're delighted to hear that you received excellent service from our advisor and that our phone system helped direct you to the right team efficiently. We know how important it is for customers to get the support they need without unnecessary delays, so it's great to hear that you didn't have a long wait and that your enquiry was handled smoothly.
Thank you again for your kind feedback. We really appreciate you sharing your experience with us.
Great service agent who answered the…
Great service agent who answered the phone quickly and was very friendly and helpful, and i’ve always found them to have a fast response to maintenance requests also
20 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you received friendly and helpful service from our advisor and that your call was answered quickly. We understand how important it is to get through to someone promptly, and it's great to know that this was your experience.
We're also pleased to hear that you've consistently found our response to maintenance requests to be fast and efficient. Providing reliable support, whether over the phone or through our engineering service, is something we strive for every day.
Thank you again for your kind feedback and for sharing your positive experience with us.
The customer service and engagement…
The customer service and engagement were superb.
20 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you found both our customer service and engagement to be superb. Providing a positive experience through clear communication, helpful support, and excellent service is at the heart of what we do, so it's wonderful to know we met your expectations.
Thank you again for your kind feedback. We really appreciate you taking the time to share your experience with us.
Courtesy and knowledge throughout the…
Courtesy and knowledge throughout the visit
19 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you experienced courtesy and professionalism throughout the visit. Our engineers take great pride in providing knowledgeable, helpful service while ensuring customers feel informed and supported at every stage of their appointment.
It's wonderful to know that this was reflected in your experience, and we appreciate you taking the time to share your feedback.
My adviser listened to me and supported…
My adviser listened to me and supported me as quickly also as I am hard of hearing she put something on my file which will help in the future
19 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found our engineer to be both courteous and knowledgeable during their visit. Providing professional, helpful service and ensuring our customers feel confident and informed is something our team takes great pride in.
We appreciate you sharing your experience and thank you for your kind feedback.
Craig was flexible and accommodating…
Craig was flexible and accommodating around our work schedule and meetings to get the work done. He did a great job!
16 września 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that Craig was able to accommodate your work schedule and meetings while carrying out the work. We understand how important flexibility is when arranging appointments, so it's great to know that he worked around your availability to minimise disruption to your day.
It's also wonderful to hear that he did a great job. We'll be sure to pass your kind feedback on to Craig, who I'm sure will appreciate the recognition.
Thank you again for sharing your experience.
Great once on phone got appointment…
Great once on phone got appointment sorted quickly but not able to phone out of working hours
16 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that once you reached our team, your appointment was arranged quickly and efficiently. Providing prompt and helpful service is important to us, and it's great to know this was your experience.
We also appreciate your feedback regarding our telephone availability outside of working hours. We understand that this can sometimes be inconvenient, and we'll ensure your comments are noted as part of our ongoing efforts to improve our service.
Thank you again for sharing your experience.
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that Becki provided a polite, courteous, and professional service. Our team is committed to delivering a positive experience for every customer, so it's wonderful to know that Becki's support made such a good impression.
We'll be sure to pass your kind feedback on to her, and we're sure she will appreciate the recognition.
Thank you again for sharing your experience.
I scheduled an engineering visit at my…
I scheduled an engineering visit at my property for today to inspect the installation. I took a day off work to be present; however, the engineer failed to arrive as agreed this morning. At 11:55 AM, after waiting all morning, I contacted Switch2 Customer Service. I spoke with a representative named Lauren, who was help me and apologized for the inconvenience.
16 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're very sorry to hear that your scheduled engineering appointment did not go ahead as expected, particularly as you had taken a day off work to be available for the visit. We appreciate how frustrating and inconvenient this must have been.
That said, we're pleased to hear that Lauren was helpful when you contacted our Customer Services team and that she apologised for the situation. We'll be sure to pass your kind comments on to her.
Please accept our sincere apologies for the missed appointment and the disruption caused. We understand the importance of keeping our customers informed and delivering on our commitments, and we're sorry that we fell short on this occasion.
Thank you for bringing this to our attention and for recognising the support you received from Lauren despite the inconvenience.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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