Just wanted to say a big thank you to Alia and Kevin. Our heating unit stopped working last weekend and when I called on Monday to book an appointment Alia, who handled my call, was very kind and pr... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very straightforward , efficient customer service . They sent out an engineer within hours after i moved in to explore why i wasn’t getting hot water or heat . They even moved my Emergency money into... Zobacz więcej
Reakcja na opinię
I would have given negative ratings if possible ! It’s been 3 months since i moved out of the property.. filled out all the forms, letting agents did their part! These guys still billed me instead o... Zobacz więcej
Reakcja na opinię
Exceptional service from Craig! He called ahead with his ETA, arrived on time, and was professional and polite throughout. He knew exactly what was wrong with our HIU, replaced the actuator and faulty... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Dane kontaktowe
The Waterfront, BD17 7EZ, Shipley, Zjednoczone Królestwo
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ok sat in all day up to 5 to 4 even…
Ok sat in all day up to 5 to 4 even though they were ment to be out between 8 n half 12 so no show what makes it worse I’ve heating at all n I’m freezing every day hard to get up when it’s freezing cold
23 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're very sorry for the booking error and the inconvenience this has caused. We understand how frustrating it must have been to wait in for an appointment that did not take place, especially while you are without heating.
We appreciate the impact this situation has had on you and sincerely apologise for the disappointment caused. A member of our team will be in touch to arrange a new appointment at the earliest opportunity and ensure this matter is progressed.
Thank you for your patience and understanding.
Outrageous
I moved into my flat in March 2026, and to this day (October 2026) I still haven’t received any bills from them. My building was built 2 years ago and they still haven’t set up people for billing. Which is outrageous. I have chased them non stop for months and nothing is happening. One day they’ll just send us a bill of thousands of pounds and expect us to pay, it’s gotta be a joke
24 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're sorry to hear about your concerns regarding billing for your property.
As this is a new development, it can take some time for billing services to be established and for all the required property, metering, and occupancy information to be fully provided and validated before accounts can be billed. This is a normal part of the setup process for new sites and does not indicate a delay or negligence on our part.
We understand that not receiving bills can be concerning, particularly when you're worried about charges building up over time. Please be assured that we would never expect residents to pay a large balance in a single payment if this would cause financial difficulty. Should a balance be due once billing commences, our team can work with you to arrange a suitable payment plan based on your individual circumstances.
We appreciate your patience while the site setup is completed and apologise for any uncertainty this has caused. The good news is that billing services should commence in the next few weeks.
Unable to switch owners. New owner
Less than 1 star
Moved in and cannot access the system as I dont have the previous owners information. Also that would be a break of GDPR
Currently no heating. Been a month.
---------------------------------
Update following the switch2 reponse. This is what i get following contact with your team.
Good Morning,
Thank you for completing the form.
Unfortunately we cannot process change of ownership without the sellers details, once we have them we can action the new change of ownership.
Kind Regards
Lydia
24 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're sorry to hear that you've experienced difficulties and apologise for any frustration and inconvenience caused.
If this matter remains unresolved, please contact our Customer Services team with your details so we can investigate further and ensure the appropriate support is provided. We take all customer concerns seriously and will do our best to help reach a resolution as quickly as possible.
Extremely disappointing customer service – residents have no choice
My experience with Switch2 has been extremely frustrating, particularly because residents of my building cannot choose an alternative heat supplier.
Previously, Veolia handled our heating services, and my experience was generally positive. Since Switch2 became involved in billing and customer service, however, the quality of service I have experienced has been very disappointing.
On 19 August 2026, I contacted Switch2 requesting an explanation for a substantial increase in my heating charges.
After receiving no response, I followed up on 13 September. Switch2 eventually replied on 18 September, explaining that Veolia sets the tariffs, but without providing the detailed calculations I had requested.
I responded on 20 September, asking for the underlying methodology and supporting figures, and requesting confirmation that my case was being handled as a formal complaint.
More than a month later, I still have not received a reply, not even an acknowledgement or complaint reference.
What makes this particularly frustrating is that residents are effectively tied to the building's communal heating provider. Unlike with many other services, we cannot simply switch to a competitor when customer service is unsatisfactory.
As a customer, I do expect reasonable response times, proper complaint handling and transparency about the charges I am required to pay.
Waiting weeks or months for responses, having to repeatedly chase the same questions, and receiving no acknowledgement of a formal complaint request is simply unacceptable.
When customers have no practical alternative provider, reliable customer service and accountability should be especially important.
23 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We are very sorry to hear that the service you received did not meet the standards you are entitled to expect.
To help us investigate your concerns, we have sent a request via Trustpilot asking for information that will enable us to identify you and locate your account. If you could kindly respond, a member of our Resolutions Team will review the matter and contact you directly to discuss your complaint further.
We appreciate your cooperation and look forward to resolving this matter for you.
Craig was great
Craig was great in communication , and work. Extremely helpful.
23 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're delighted to hear that Craig provided such excellent service. It's great to know that his communication, workmanship, and helpful approach made a positive difference to your experience.
We will be sure to pass your kind feedback on to Craig and recognise him for his efforts.
The lady new her job proberlem soughted…
The lady new her job proberlem soughted in a couple of miuets
23 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're pleased to hear that our advisor was able to resolve your query so quickly and efficiently. Providing helpful and effective service is important to us, and it's great to know your issue was sorted within just a few minutes.
We appreciate your feedback and will be sure to pass on your kind comments.
Lauren 5* !
Lauren 5* !
So kind and helped me with my enquiry. Explained everything carefully
23 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're delighted to hear that Lauren provided such excellent service. It's wonderful to know that she was kind, helpful, and took the time to explain everything clearly while assisting with your enquiry.
We'll be sure to pass your kind feedback on to Lauren and recognise her for the positive impact she made.
Very good customer service and very…
Very good customer service and very helpful. Thank you liela
23 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're delighted to hear that you received very good customer service and found Leiya to be so helpful. Providing friendly and effective support is something we pride ourselves on, and it's great to know Leiya was able to assist you.
We'll be sure to pass your kind feedback on to Leiya and recognise her for the excellent service she provided.
Quick response to my query
Quick response to my query. Thank you
23 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We're pleased to hear that your query was responded to quickly and that you received the support you needed.
We appreciate your feedback and are delighted that you had a positive experience with our team.
Well what an absolute shit show switch…
Well what an absolute shit show switch 2 are
Left work didn’t do my otime because they were due to attend a leaking isolation valve between 12.30 -5
Just got a phone call to say the driver has looked at the parts he’s been given and they havnt given him the correct ones lol
Now they can’t come till nxt Friday .
22 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and completely understand your frustration.
We appreciate that you arranged your day and left work early to be available for the appointment, only to be informed at short notice that the required parts had not been provided to the engineer. We recognise how disappointing and inconvenient this must have been, particularly after you had taken time out of work in anticipation of the visit.
While there are occasions where unforeseen issues arise, we appreciate that this does not lessen the impact on you. Please accept our sincere apologies for the disruption caused and for the delay in resolving the leaking isolation valve.
If you have not already done so, please contact our Customer Services team with your account details so that we can review the circumstances surrounding this appointment and ensure the matter is being progressed appropriately.
I haven't booked appointments this …
I haven't booked appointments this is morning, but since 1pm no one. Coming they not call me.
I called to the company a woman which a spoken to says the person is staking in traffic!!!
They will come afternoon!!!
Is that serious!???
They not call me to tell me nothing they not giving me any slots time!!!
And I have to waiting all day!!!???
That's not correct work no!!!
22 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review. We are sorry to hear about your experience and appreciate how frustrating this situation must have been.
We understand that you waited at home for the engineer's visit and were not provided with the updates you expected. We recognise how important communication is, particularly when appointments are delayed, and we apologise if you were not kept informed throughout the day.
While delays can sometimes occur due to factors outside of our control, we appreciate that this does not make the inconvenience any less frustrating, especially when you have been waiting at home for a visit.
If you need anything further please get in touch.
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you received great customer service and that arranging a payment plan was quick and straightforward. Our team understands that flexibility and clear support can make a real difference, so it's wonderful to know we were able to assist you efficiently.
Thank you for your feedback, and please don't hesitate to get in touch if we can help with anything else in the future.
The advisor was polite and…
The advisor was polite and professional, helped with my need and able to make me an appointment
22 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that the advisor was polite and professional and that they were able to assist with your enquiry and arrange an appointment for you. We know how important it is to receive clear, efficient support, and it's great to know that your experience reflected this.
We appreciate your feedback and thank you for choosing Switch2. If you need any further assistance, our team will be happy to help.
Excellent
Spoke to a wonderful lady that was extremely helpful and explained everything clearly.
22 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you received such positive support from our team. It's great to know that the advisor was able to explain everything clearly and provide the help you needed in a friendly and professional manner.
We will be sure to pass your kind comments to the team, as feedback like this is always appreciated.
Thank you again for your feedback, and please don't hesitate to get in touch if we can assist you in the future.
Quick and professional service
We hadn’t had the best of experiences with Switch2 in the past but, this time, when we spotted an issue with our heating unit, their team quickly made arrangements for someone to fix it.
Salvatore came a couple of days later to inspect and replace the control valve, which he did in an hour. He was punctual, very polite and professional.
16 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that your recent experience with us was a positive one. While we're sorry to learn that you have not always had the best experience in the past, it's encouraging to know that on this occasion our team was able to arrange a repair promptly once the issue was reported.
We're especially delighted to hear your kind feedback about Salvatore. It's great to know that he arrived on time, was professional and courteous throughout the visit, and was able to quickly identify and replace the faulty control valve, restoring your heating system efficiently.
We'll be sure to pass your comments on to Salvatore, who I'm sure will appreciate the recognition.
Thank you again for your feedback.
Odpowiedź od Switch2 Energy
It's a great review! Thank you.
The operator who assisted me was very…
The operator who assisted me was very helpful. Great customer service, he said he was going to look into my query and get back to me. Look forward hearing back in order to get my query resolved. Thanks you!
21 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found our advisor helpful and that you received a high level of customer service. It's great to know that your query was listened to and that a commitment was made to investigate the matter further on your behalf.
We understand the importance of receiving a timely resolution and appreciate your patience while the advisor looks into this for you.
Thank you again for your feedback.
Worth the wait.
It took a long while to get through to customer services. However my problem was resolved easily.
20 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're sorry to hear that you experienced a longer than expected wait to get through to our Customer Services team. We understand how frustrating that can be when you need assistance.
That said, we're pleased to hear that once you got through, your issue was resolved quickly and easily. Our team is committed to providing effective support, and it's great to know we were able to help.
Thank you for your patience and for sharing your feedback. We will continue to work on improving our service and reducing waiting times wherever possible.
the lady spoke to was very clear and…
the lady spoke to was very clear and helpful and made sure i fully understood till the end of the call i was more than satisfied with the advice i received.
20 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you received such helpful support from our advisor. It's great to know that they took the time to explain everything clearly, answered your questions thoroughly, and ensured you fully understood the information provided before the call ended.
Providing clear, helpful advice and making sure our customers feel informed and supported is something we take great pride in, so we're pleased to hear you were more than satisfied with the service you received.
Thank you again for your kind feedback.
Excellent service very happy
20 października 2026
Opinia niezależna
Odpowiedź od Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you received such helpful support from our advisor. It's great to know they took the time to explain everything clearly, answer your questions, and ensure you fully understood the information provided before the call ended.
Providing clear, friendly, and informative service is something we take great pride in, so we're pleased to hear you were so satisfied with the support you received.
Thank you again for your kind feedback. We appreciate you sharing your experience.
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