Had an issue with some yoga trousers having a hole in the seam. Customer service is non existent and hide being “exceptionally busy.” Two week after submitting an email and then sending photos I s... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve sp... Zobacz więcej
The team at Sweaty Betty were really helpful and helped with advice on returning an item and reordering. They were also able to honour a discount used on the original order. Great service all round
I was so disappointed when I went to buy some new leggings. I have been a loyal SB customer for years however the fit of the items I tried on were awful. The quality has deteriorated and the styles we... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
Dane kontaktowe
Stany Zjednoczone
- ccsenioradvisors@sweatybetty.com
- www.sweatybetty.com
3,8
Dobra
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Gemma K
Gemma K. via web chat solved my failed delivery query and replaced a new order efficiently
9 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
"Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Gemma K on Live Chat and that your for your missing order was resolved quickly and efficiently.
Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Gemma K, and we look forward to helping you again in the future.
Best wishes,
Customer Care SB "
Just used the online chat option as…
Just used the online chat option as Evri lost my order. Sweaty Betty are sending a replacement. Quick, efficient service from Gemma K
9 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
"Hello,
Thank you so much for your kind words!
It's wonderful to hear that you had a great experience with Gemma K and that your query was resolved for you when your order did not arrive as expected.
We’re always here if you need anything else, and we truly appreciate you taking the time to share your experience.
Best wishes,
Team SB "
Fantastic Customer Journey
Amanda P via web chat solved my failed delivery query and provided a prompt resolution with no questions or undue pressure on me as a customer. Fantastic customer experience, great service.
8 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
"Hello,
Thank you so much for your kind words!
It's wonderful to hear that you had a great experience with Amanda p and that your query was resolved for you.
We’re always here if you need anything else, and we truly appreciate you taking the time to share your experience.
Best wishes,
Customer Care😊"
The worst customer service for many…
The worst customer service for many years. No reply to emails and cut off by agent after they insisted the parcel was delivered. It wasn’t and they can’t provide a photo to illustrate that it was.
8 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
"Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query is currently being looked into.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care "
Michelle was very helpful
Michelle was very helpful. Very kind. Thank you!!
8 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
"Hi,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience at our SB store with Michelle .
We will pass on your feedback & thanks to them.
Best wishes,
Customer Care"
Great service
Amanda was very friendly , answered and resolved my query promptly and offered great service too
8 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you so much for your feedback! We're so pleased to hear you received excellent customer service from Amanda and that your query was resolved promptly. We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care
Deceptive trading practices - avoid
I purchased multiple items during a sale and didn't receive any update on my order for 2 weeks. When I contacted Sweaty Betty they claimed to have lost my order and they cancelled the order. I was told I could order again from the website where the items were now listed at full price. I was eventually refunded after multiple weeks. This company has zero trading standards and I will not be purchasing from them again.
24 września 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query has now been resolved .
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
Lovely Leggings
I ordered 4 pairs of leggings last week, the order came nice and quick which was fantastic.
Legging quality is great, although noted a seam unravelling in one pair. I got on to customer service chat, and within 5 mins, Sara had my problem resolved. It was a great experience.
7 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you so much for your feedback! We're so pleased to hear you received excellent customer service from Sara and that your query was resolved promptly. We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care
Lost order resolved
Birthday order tracking still awaiting courier pick up after 2 weeks. Refund and birthday discount code re-issued immediately on querying situation
6 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your feedback with us. We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care
Terrible quality Purchased the power ultra sculpting…
Purchased the power ultra sculpting size Small as it stated size 10 firstly there paper thin and I'm worried I'll put my finger through the material pulling them on, secondly no sculpting at all apart from the extremely thick size 6 waistband that strangles you ... I'm a size 8 and the bands way too small. Legs fit however wished I'd saved my money and bought £10 ones from Primark. So sad and let down as my super sculpts were amazing quality. Sweaty Betty what an earth is going on you're letting your customers down badly.
6 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have passed this on to the relevant team.
Should you have any further questions, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. You can get in touch via the 'Contact Us' section of our website here: https://bit.ly/3GPFA94.
Best wishes,
Customer Care
Terrible customer service
I have been trying to return some clothing for a refund from Sweaty Betty but it is proving impossible. They are extremely slow in response to my queries and have stated that my order is connected to an email address that I have no knowledge of. They are quoting GDPR and say that if I can't give the correct email address, they are unable to assist. This is despite providing them evidence of my order, i.e. the order number, date of purchase, delivery address, and payment made. I have now spent many hours trying to resolve this issue. There is no phone number, just a computer generated 'chat' option that is useless so I am using email to communicate but they are taking weeks to respond. It actually feels like a scam. I have given them a final request for help and if they don't provide a returns label in the next 2 weeks, I will take them to the small claims court. Please avoid this business if you value your time and money.
1 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We also offer live chat from 10am to 5pm (BST). You can easily connect with us by clicking the black speech bubble icon on our website.
Best wishes,
Customer Care
Appalling customer services
My parcel was delivered to the wrong address. The courier did not communicate with me. Sweaty Betty said i had to track it down myself despite my contract being with them. I was working away and so was unable to do this. I am now going to claim a cash back through my credit card. Appalling customers services.
5 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have passed this on to the relevant team.
Should you have any further questions, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. You can get in touch via the 'Contact Us' section of our website here: https://bit.ly/3GPFA94.
Best wishes,
Customer Care
Gemma-K and Amanda-P has been great…
Gemma-K and Amanda-P has been great help with resolving my missing parcel and offering options where I had missed out on the sale items. Love the products!
5 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for your feedback. We are glad to hear Gemma-K and Amanda-P was able to help you. Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care
Horrendous service
Ordered a week ago no updates. Then delivery driver sent a photo of him holding the package outside my house and claimed he’d delivered it to the inside porch but there is no indoor porch neighbours don’t have it and it’s not on my property so I don’t have my order and can’t get through to customer services definitely won’t be ordering again and will be telling others not to very disappointing huge waste of money
3 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We also offer live chat from 10am to 5pm (BST). You can easily connect with us by clicking the black speech bubble icon on our website.
Best wishes,
Customer Care
Great customer services
Emma at customer services was incredibly helpful and resolved my issue professionally and promptly. A great company to deal with
2 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for your feedback. We are glad to hear Emma was able to resolve your issue. Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care
Order pending
Order pending - no updates. Checked in for support, had to wait 30min for a customer service representative. Not overly helpful - they confirmed order lost in transit. When asking for further support in alternative options, they ended the chat and sent me this survey to do, leaving my situation unresolved and me unsatisfied with no products that I originally ordered.
2 października 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have passed this on to the relevant team.
Please do not hesitate to reach out to our Customer Care team who will be more than happy to help. You can get in touch via the 'Contact Us' section of our website here: https://bit.ly/3GPFA94.
Best wishes,
Customer Care
I placed an order with Sweaty Betty on…
I placed an order with Sweaty Betty on the 24/9 on the 30th I contacted the company as the carrier had still not received my order, I was told that the they were still within the time frame for delivery which expire on the 6/10? It's a long time to be waiting for a pair of leggings
30 września 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hello,
Thank you for sharing this feedback. We’re so sorry for the issue with your delivery and that you struggled to reach our Customer Care team.
We also offer live chat from 10am to 5pm (BST). You can easily connect with us by clicking the black speech bubble icon on our website.
Best wishes,
Customer Care
Got the help eventually
Ordered two items that Evri messed up.
Took weeks to reply, the First Lady who helped me wasn’t helpful at all telling me to check around my building (which I had said I had already did).
3 weeks later I eventually got a refund. Thank you for helping me but a rather stressful process I would rather avoid.
30 września 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We also offer live chat from 10am to 5pm (BST). You can easily connect with us by clicking the black speech bubble icon on our website.
Best wishes,
Customer Care
Received wrong size as was incorrectly labelled
Ordered several products and one received was labelled wrongly (label said XS but trousers were a large). No more in stock so now have to spend time parcelling up and taking to a delivery point. This is quite inconvenient. The sales assistant just said she would feed it back. It was also very difficult to discuss this with a real person, took a long time to connect and had to try multiple times. Then if you weren't looking at that window because you may have been waiting 20 minutes the person would sign out after 1 or 2 minutes if they didn't receive a response.
29 września 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
Please do not hesitate to reach out to our Customer Care team who will be more than happy to help. You can get in touch via the 'Contact Us' section of our website here: https://bit.ly/3GPFA94.
Best wishes,
Customer Care
My order didn’t arrive within 5 days
My order didn’t arrive within 5 days, highly unusual I contacted via chat. They deemed the order missing, what I ordered was out of stock but they could send a different colour, reordered with next day delivery Keill M was very helpful
29 września 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi ,
Thank you so much for your feedback! We're so pleased to hear you received excellent customer service from Keill M and that your query was resolved promptly.
We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care
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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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