Sweaty Betty Recenzje 

17 613
•
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Had an issue with some yoga trousers having a hole in the seam. Customer service is non existent and hide being “exceptionally busy.” Two week after submitting an email and then sending photos I s... Zobacz więcej

Oceniono na 5 z 5

I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve sp... Zobacz więcej

Oceniono na 5 z 5

The team at Sweaty Betty were really helpful and helped with advice on returning an item and reordering. They were also able to honour a discount used on the original order. Great service all round

Oceniono na 2 z 5

I was so disappointed when I went to buy some new leggings. I have been a loyal SB customer for years however the fit of the items I tried on were awful. The quality has deteriorated and the styles we... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą aktywną

Napisane przez firmę

Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

18 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 92% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(17 613)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1081

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service from Anne-Marie!

Great service from Anne-Marie!
Unfortunately , one of my pairs of leggings had the stitching come apart. Anne-Marie solved the situation quickly and efficiently. I was given a voucher to repurchase the leggings.
5⭐️ service.

1 listopada 2026
Opinia niezależna
Oceniono na 5 z 5

Order lost five star service 

I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve spoke to Sweaty Betty and they they have dealt with it really quickly and I have had a replacement sent out to me just waiting now for my replacement, please with the service I got 

29 października 2026
Opinia niezależna
Oceniono na 5 z 5

Sweaty Betty is my go to

Sweaty Betty is my go to, when it comes to quality leggings. The materials are great, they hold things well, and doesn't show cellulite. I have at least 20 leggings from them, definitely recommend. The return is also smooth.

29 września 2026
Opinia niezależna
Oceniono na 5 z 5

Sweaty Betty admin team were great

The team at Sweaty Betty were really helpful and helped with advice on returning an item and reordering. They were also able to honour a discount used on the original order. Great service all round

28 października 2026
Opinia niezależna
Oceniono na 1 z 5

Really poor experience online

Really poor experience with online ordering. Company does not value customers nor their experience. Better experience from cheaper retailers. Plenty of other retailers to buy from. Would avoid.

23 października 2026
Opinia niezależna
Oceniono na 1 z 5

Sweaty Betty ignites my shopping…

Sweaty Betty ignites my shopping passion with its vibrant collection that screams motivation and power. As a man who thrives on style, I find the site's energetic vibe irresistible, pushing me to explore every corner. The activewear is not just clothing; it's a catalyst for confidence, urging me to conquer new heights. You owe it to yourself to experience this surge of inspiration. Let the designs fuel your ambition and make every workout a victory.

9 września 2026
Opinia niezależna
Oceniono na 2 z 5

Terrible customer service

Had an issue with some yoga trousers having a hole in the seam. Customer service is non existent and hide being “exceptionally busy.” Two week after submitting an email and then sending photos I spent over and hour on their online chat trying to sort it out.

Looks like I’ll be finding a new brand to buy.

12 października 2026
Opinia niezależna
Oceniono na 5 z 5

Fantasricz

Ruth at the Bicester store was absolutely incredible! Nothing was too much trouble and such a welcoming and friendly face into the store - a credit to your business!

23 października 2026
Opinia niezależna
Oceniono na 5 z 5

Great store!

So helpful, friendly and chatty. Amazing customer service. Really enjoyed my experience in store and usually I hate shopping! Will definitely go back again

23 października 2026
Opinia niezależna
Oceniono na 5 z 5

Lily at the Bicester team located a…

Lily at the Bicester team located a product for me, and was able to post direct. Excellent communication and very prompt.

19 października 2026
Opinia niezależna
Logo Sweaty Betty

Odpowiedź od Sweaty Betty

Hi Emma,

We are so pleased to hear of your wonderful experience when visiting our Bicester store with Lily.

We truly value our customers so it's great to read your comments.

Best wishes,
Customer Care

Oceniono na 5 z 5

Really helpful member of staff

Really helpful member of staff, dealt with query with ease.

16 października 2026
Opinia niezależna
Logo Sweaty Betty

Odpowiedź od Sweaty Betty

Hi Emily,

Thank you so much for your kind words!

It's wonderful to hear that you had a great experience with one of our staff members and that your query was resolved for you.

We’re always here if you need anything else, and we truly appreciate you taking the time to share your experience.

Best wishes,
Customer Care

Oceniono na 1 z 5

Sweaty Betty goods are great

Sweaty Betty goods are great, but unfortunately Sweaty Betty chooses to use a Rubbish Delivery Service... EVRI. Goods left in a rubbish bin at the bottom of the drive time and time again. And if the rubbish men come before you realise it, they've taken your goods to the dump. . Always the same with EVRI. PLEASE PLEASE use DPD, where they actually manage to ring your doorbell!

21 października 2026
Opinia niezależna
Logo Sweaty Betty

Odpowiedź od Sweaty Betty

Hi Dennis,

Thank you for taking the time to share your comments with us.

We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.

Best wishes,
Customer Care

Oceniono na 5 z 5

Emma was extremely helpful and the…

Emma was extremely helpful and the whole experience was amazing from start to finish - the Customer Service was brilliant and one of the best I have come across

22 października 2026
Opinia niezależna
Logo Sweaty Betty

Odpowiedź od Sweaty Betty

Hi there,

Thank you for leaving such lovely feedback.

It's wonderful to hear that you had a great experience with Emma and that your query was resolved for you.

Your comments mean the world to us, and we truly value your support!

Best wishes,
Customer Care

Oceniono na 5 z 5

I love sweaty Betty leggings in my last…

I love sweaty Betty leggings in my last order a small flaw with the leggings but sent them a message on instagram and it was sorted in a few days very satisfied as they are now sending me my replacement leggings a very happy customer over all

21 października 2026
Opinia niezależna
Logo Sweaty Betty

Odpowiedź od Sweaty Betty

Hi Samantha,

Thank you so much for taking the time to share your experience with us!

It's wonderful to hear that you had a great experience with our customer care team on Instagram and that your query was resolved for you.

We will make sure to pass on your lovely comments. 😊

Best wishes,
Customer Care

Oceniono na 2 z 5

Saddened to see how SB has deteriorated

I was so disappointed when I went to buy some new leggings. I have been a loyal SB customer for years however the fit of the items I tried on were awful. The quality has deteriorated and the styles were all drab. So sad to see another brand being destroyed after being bought by a big US corporation.

20 października 2026
Opinia niezależna
Logo Sweaty Betty

Odpowiedź od Sweaty Betty

Hi there,

Thank you for taking the time to share your experience with us.

We’re genuinely sorry to hear that the fit of items were not right for you and you found our new styles/colours were not suitable either.

Quality and style is incredibly important to us, our teams review every case carefully and your feedback has been noted and shared internally with the approproate teams.

Thank you for being honest with us.

Best wishes,
Team SB

Oceniono na 5 z 5

Excellent online Chat experience.

I had to return an item I purchased last week in store, using my birthday treat 50% off code. The item wasn't the right fit for me and I was advised today when returning it for a refund to contact customer service chat to obtain a new code, so I could still utilise the birthday treat. The whole process took barely 10 minutes and was dealt with extremely efficiently and successfuly - thank you SB!

20 października 2026
Opinia niezależna
Logo Sweaty Betty

Odpowiedź od Sweaty Betty

Hi Katy,

Thank you for leaving such lovely feedback. It's wonderful to hear that you had a great experience with the store team and customer care too!

We will make sure to pass on your lovely comments to our team. 😊

Best wishes,
Customer Care

Oceniono na 5 z 5

Extremely helpful on customer service…

Extremely helpful on customer service chat, A lady named Charlotte was so helpful and continued until we got the returns issue resolved. Fantastic service, Thank you SB team.

20 października 2026
Opinia niezależna
Logo Sweaty Betty

Odpowiedź od Sweaty Betty

Hello,

Thank you for taking the time to share such lovely feedback with us!

We are so pleased to hear you received excellent customer service from Charlotte, and that they were able to resolve your query promptly and efficiently for you.

We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.

Best wishes,
Customer Care

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