Had an issue with some yoga trousers having a hole in the seam. Customer service is non existent and hide being “exceptionally busy.” Two week after submitting an email and then sending photos I s... Zobacz więcej
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I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve sp... Zobacz więcej
The team at Sweaty Betty were really helpful and helped with advice on returning an item and reordering. They were also able to honour a discount used on the original order. Great service all round
I was so disappointed when I went to buy some new leggings. I have been a loyal SB customer for years however the fit of the items I tried on were awful. The quality has deteriorated and the styles we... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
Dane kontaktowe
Stany Zjednoczone
- ccsenioradvisors@sweatybetty.com
- www.sweatybetty.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great service from Anne-Marie!
Great service from Anne-Marie!
Unfortunately , one of my pairs of leggings had the stitching come apart. Anne-Marie solved the situation quickly and efficiently. I was given a voucher to repurchase the leggings.
5⭐️ service.
Really helpful customer service
Really helpful customer service, v straight forward and time efficient!
Order lost five star service 
I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve spoke to Sweaty Betty and they they have dealt with it really quickly and I have had a replacement sent out to me just waiting now for my replacement, please with the service I got 
Sweaty Betty is my go to
Sweaty Betty is my go to, when it comes to quality leggings. The materials are great, they hold things well, and doesn't show cellulite. I have at least 20 leggings from them, definitely recommend. The return is also smooth.
Contacted customer service online to…
Contacted customer service online to query a refund i hadn't received. It was resolved immediately. Very happy.
Sweaty Betty admin team were great
The team at Sweaty Betty were really helpful and helped with advice on returning an item and reordering. They were also able to honour a discount used on the original order. Great service all round
Really poor experience online
Really poor experience with online ordering. Company does not value customers nor their experience. Better experience from cheaper retailers. Plenty of other retailers to buy from. Would avoid.
What a great team they sorted my…
What a great team they sorted my problem out in know time. Thankyou
Sweaty Betty ignites my shopping…
Sweaty Betty ignites my shopping passion with its vibrant collection that screams motivation and power. As a man who thrives on style, I find the site's energetic vibe irresistible, pushing me to explore every corner. The activewear is not just clothing; it's a catalyst for confidence, urging me to conquer new heights. You owe it to yourself to experience this surge of inspiration. Let the designs fuel your ambition and make every workout a victory.
Terrible customer service
Had an issue with some yoga trousers having a hole in the seam. Customer service is non existent and hide being “exceptionally busy.” Two week after submitting an email and then sending photos I spent over and hour on their online chat trying to sort it out.
Looks like I’ll be finding a new brand to buy.
Fantasricz
Ruth at the Bicester store was absolutely incredible! Nothing was too much trouble and such a welcoming and friendly face into the store - a credit to your business!
Great store!
So helpful, friendly and chatty. Amazing customer service. Really enjoyed my experience in store and usually I hate shopping! Will definitely go back again
Lily at the Bicester team located a…
Lily at the Bicester team located a product for me, and was able to post direct. Excellent communication and very prompt.

Odpowiedź od Sweaty Betty
Really helpful member of staff
Really helpful member of staff, dealt with query with ease.

Odpowiedź od Sweaty Betty
Sweaty Betty goods are great
Sweaty Betty goods are great, but unfortunately Sweaty Betty chooses to use a Rubbish Delivery Service... EVRI. Goods left in a rubbish bin at the bottom of the drive time and time again. And if the rubbish men come before you realise it, they've taken your goods to the dump. . Always the same with EVRI. PLEASE PLEASE use DPD, where they actually manage to ring your doorbell!

Odpowiedź od Sweaty Betty
Emma was extremely helpful and the…
Emma was extremely helpful and the whole experience was amazing from start to finish - the Customer Service was brilliant and one of the best I have come across

Odpowiedź od Sweaty Betty
I love sweaty Betty leggings in my last…
I love sweaty Betty leggings in my last order a small flaw with the leggings but sent them a message on instagram and it was sorted in a few days very satisfied as they are now sending me my replacement leggings a very happy customer over all

Odpowiedź od Sweaty Betty
Saddened to see how SB has deteriorated
I was so disappointed when I went to buy some new leggings. I have been a loyal SB customer for years however the fit of the items I tried on were awful. The quality has deteriorated and the styles were all drab. So sad to see another brand being destroyed after being bought by a big US corporation.

Odpowiedź od Sweaty Betty
Excellent online Chat experience.
I had to return an item I purchased last week in store, using my birthday treat 50% off code. The item wasn't the right fit for me and I was advised today when returning it for a refund to contact customer service chat to obtain a new code, so I could still utilise the birthday treat. The whole process took barely 10 minutes and was dealt with extremely efficiently and successfuly - thank you SB!

Odpowiedź od Sweaty Betty
Extremely helpful on customer service…
Extremely helpful on customer service chat, A lady named Charlotte was so helpful and continued until we got the returns issue resolved. Fantastic service, Thank you SB team.

Odpowiedź od Sweaty Betty
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