Sumissura Recenzje 

3218
Wynik TrustScore: 4 na 5

3,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Bonne expérience client au global, seulement le pantalon n’était pas bien taillé. En effet, l’entrejambe était trop longue et ce n’était pas un problème de mesure. Je conseillerai d’ajouter plus de me... Zobacz więcej

Oceniono na 5 z 5

Meine erste Bestellung bei summissura und ich freue mich sehr darüber. Die erste Anfertigung war nicht so wie erhofft, Irgendwie waren die Maße nicht richtig, nach kurzer Email und der Schilderung des... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

If i could give it 0 I would. They made a suit for my wedding- the fit was awful so they made it again and yet again the fit was terrible. They agreed that it didnt fit correctly and told me to get a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

While I haven't yet received any products from the relatively new label Sumissura.com / Hockerty.com—and therefore cannot assess or comment on the quality—I can say that the website is designed wit... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą damską
  2. Krawiec – szycie na miarę
  3. Sklep z odzieżą wieczorową
  4. Sklep z odzieżą dla puszystych

O Sumissura

Napisane przez firmę

Dress the Real You

In a world where the fashion industry forces people to fit into boxes, Sumissura exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness

Know more about us


Start designing now

Discover how we bring technology and craftsmanship together

Women's Suits Dress Shirts
Custom Jeans Women's Blazers
Custom Shoes Women's Tuxedos

At Sumissura, we champion the art of personal expression through bespoke fashion. We stand against the tide of one-size-fits-all, advocating for individuality, inclusivity, and sustainability in every piece we craft. Our mission is to ensure you feel confident and unique, with garments tailored not just to your measurements, but to your personality.

Explore our exclusive collections:

  • Businesswear for the modern professional woman, where style meets functionality.
  • Wedding Suits designed to make your special day truly unforgettable.
  • Pantsuits that offer a blend of chic versatility for any occasion.

We are committed to a zero-waste philosophy, embracing a made-to-order model to ensure every garment is crafted with purpose. This approach guarantees a perfect fit, while also contributing to a healthier planet by minimizing waste and promoting sustainable practices.

Join over 350,000 satisfied customers who have embraced the magic of custom-tailored fashion. With Sumissura, you don't just wear a garment—you make a statement. A statement of your individuality, your style, and your values.

Discover the joy of clothes that are made to fit you, not the other way around. Because at Sumissura, we don't just dress bodies—we dress the real you.

Sumissura Made to Measure

Napisane przez firmę

Sumissura believes a unique wardrobe should be accessible to everyone.
Our mission is simple: to give people the freedom to choose their own style and reveal their personality through their outfit. Every day. At an affordable price.

Perfect Fit Guarantee

If it does not fit you, we remake it for you

If it does not fit you, we remake it for you
All Sumissura garments are hand-made under strict quality control to provide you a perfectly fitted garment. In rare occasions your product may not have the right fit - that's why we created the Perfect Fit Guarantee. Because we know that fit matters. If, against all odds, your garment does not fit you properly we will cover some of the alteration costs made by your local tailor or, alternatively, we will make a new garment for you

Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(3218)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 435

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Io per il momento non posso dire…

Io per il momento non posso dire niente,ho solo effettuato l ordine,ma appena arriveranno i miei capi scriverò sicuramente.

7 lutego 2026
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Odpowiedź od Sumissura

Ciao Barbara,

grazie mille per aver condiviso il tuo primo feedback con noi! 😊 Siamo davvero felici che tu abbia deciso di provare Sumissura.

I tuoi capi sono ora nel processo di creazione: ogni pezzo viene realizzato su misura dai nostri artigiani, appositamente per te. Non vediamo l’ora che tu li riceva e soprattutto di sapere cosa ne pensi quando arriveranno!

Se nel frattempo dovessi avere qualsiasi domanda, siamo sempre qui per aiutarti.

Grazie ancora per la fiducia e a prestissimo — saremo felici di leggere la tua esperienza completa!

The Sumissura team

Oceniono na 1 z 5

I returned a pair of trousers because…

I returned a pair of trousers because they were not the correct measurements. They were incredibly mis-sized. The front hung half way down to my knees and the back side was extremely baggy. I was asked to send pictures which I did. The trousers were returned for correction over a month ago and I have had no communication with your company. I do however have confirmation that the pictures and the trousers were received. Terrible customer service. Lack of communication. Totally unprofessional. I would not recommend ordering from this company.

11 stycznia 2026
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Odpowiedź od Sumissura

Hello Debra,

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation has caused you.

I completely understand how disappointing it must have been to receive trousers with such an incorrect fit, and even more so after you took the time to send photos and return them for correction. What concerns me most is reading that you have not received updates from us for over a month — that lack of communication is understandably very frustrating.

After checking the reference you shared, it appears your alteration unfortunately coincided with the holiday break of several of our tailors, which has caused delays in some ongoing adjustments. That said, we absolutely should have communicated more proactively with you during this time, and I sincerely apologize for that.

I’m going to personally review the status of your trousers right away and contact the tailoring team to get a clear update on your correction so we can move this forward as quickly as possible.

Thank you for your patience while we resolve this, Debra.

Kind regards,

Jonathan Blasco
Senior Experience Manager

Oceniono na 5 z 5

Overall I love them

Overall I love them. Sure, the website still needs some work to become more user-friendly, but I've always managed to place my orders and got what I had wanted. The shirts I got last time fit like a glove, the pants still needed some help but customer service made sure to honor the fit guarantee. Just placed the third order and as a tall woman I'm more and more convinced that it's so worth the money to end up with clothing that actually fits.

2 marca 2026
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Odpowiedź od Sumissura

Dear Jez,
Reading your review truly made us smile — thank you so much for sharing your journey with us. 💛
As a tall woman, you know better than anyone how frustrating off-the-rack shopping can be. That’s exactly why we do what we do: clothes should fit you, not the other way around.
We’re so happy to hear your shirts fit like a glove — that’s the magic moment we aim for every single time. And while the pants needed a little extra love, we’re glad our customer service team could step in and honor our Perfect Fit Guarantee. That commitment is something we take very seriously, because your confidence in your clothes matters.
Thank you as well for your honest feedback about the website. We’re continuously improving our 3D designer and overall experience, and comments like yours help us grow and refine every detail.
Your third order already — that truly means the world to us. Knowing you feel it’s worth the investment to have garments that actually fit is the biggest compliment we could receive. ✨
We’re so grateful to have you as part of our community of women choosing made-to-measure over standard sizing. Here’s to many more perfectly fitting pieces ahead!

The Sumissura team

Oceniono na 4 z 5

Ich bin sehr gespannt auf meinen ersten…

Ich bin sehr gespannt auf meinen ersten Jeans auf Mass. Deshalb kann ich erst nachher ein definitives Urteil geben.
Finde das Konzept aber mega gut.

1 marca 2026
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Odpowiedź od Sumissura

Liebe Raffaela,
wie schön, das zu lesen – danke dir! 💙

Es freut uns riesig, dass du so gespannt auf deine erste Jeans nach Maß bist. Genau für diesen Moment machen wir das: Kleidung, die nicht von der Stange kommt, sondern sich an dich anpasst – nicht umgekehrt.
Dass du unser Konzept „mega gut“ findest, bedeutet uns wirklich viel. Wir möchten weg von Standardgrößen und hin zu echter Individualität – jede Figur, jede Größe, jeder Stil verdient den perfekten Fit.
Sobald deine Jeans bei dir ist (innerhalb der EU dauert es in der Regel ca. 3 Wochen), sind wir natürlich gespannt auf dein finales Feedback. Und falls irgendetwas nicht 100% perfekt sitzt, greift unsere Perfect-Fit-Garantie – wir kümmern uns darum, bis sie genau so sitzt, wie sie soll.
Danke, dass du uns dein Vertrauen schenkst und Teil unserer Community bist. ✨

Das Sumissura Team

Oceniono na 5 z 5

Designing My Perfect Pair Made Simple!

I really appreciate how well-organized the website is when it comes to designing the shoe. The process is clear and easy to follow step by step, which makes the experience enjoyable. I also love the variety of materials available to customize the shoe to your personal style. The only thing I wish were available is a beige color option instead of just white. Aside from that, everything is excellent! I’d also like to thank the artisans and everyone working behind the scenes for helping turn our shoe ideas into reality.

28 lutego 2026
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Odpowiedź od Sumissura

Dear Isaura,
Thank you so much for your beautiful words! 💛

It truly makes us happy to read how much you enjoyed designing your shoes. We put a lot of love into creating an intuitive and well-organized 3D designer so that every step feels clear, creative and fun — so knowing that you experienced it that way means a lot to us.

We also love that you appreciated the variety of materials. Personalization is at the heart of what we do — from fabrics to the smallest details — because your style is anything but standard.

And thank you as well for your thoughtful note to our artisans and behind-the-scenes team. They will be so proud to hear this! Every pair is handmade with care, and your recognition truly honors their craftsmanship.

We also appreciate your suggestion about adding a beige option instead of only white. Feedback like yours helps us grow and expand our collection in ways that truly reflect what our community is looking for. We’ll make sure to pass this on to our product team.

Thank you for being part of our made-to-measure journey and for trusting us to bring your ideas to life. ✨

The Sumissura team

Oceniono na 1 z 5

Ordinati giacca e pantalone per la…

Ordinati giacca e pantalone per la laurea di mia figlia, arrivato pantalone con un cavallo basso e lunghezza che non arrivava neanche alle caviglia! Ovviamente sono irrecuperabili e la conseguenza è stata una corsa dell'ultimo minuto a comprare qualcosa in negozio!
Senza parlare della qualità bassissima della stoffa! Penso di fare causa perché
il costo esorbitante equivale praticamente a un latrocinio , almeno €250 buttate al vento visto che non rimborsano proprio nulla. Mai più!!

DOPO aver letto la risposta del loro manager, che tutti potete leggere, mi ero illusa che potesse ancora avvenire il miracolo. Purtroppo anche questa si è rivelata fuffa visto che non hanno risposto ai miei messaggi scritti su una specie di chat con risponditore automatico dove mi dicevo disposta ad accettare quantomeno un nuovo pantalone in sostituzione di quello inservibile. Non hanno nemmeno una mail ufficiale, forse in previsione del gran numero di proteste che riceverebbero, quindi impossibile avere un contatto diretto con loro

15 stycznia 2026
Opinia niezależna
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Odpowiedź od Sumissura

Buongiorno Doni,

mi dispiace sinceramente leggere la sua esperienza, soprattutto considerando che si trattava di un’occasione così importante come la laurea di sua figlia. Posso immaginare lo stress di dover cercare un’alternativa all’ultimo momento, e capisco perfettamente la frustrazione.

Se il pantalone presenta un cavallo troppo basso e una lunghezza completamente errata, è evidente che qualcosa non ha funzionato correttamente nel fitting. E ha ragione: quando la vestibilità non è giusta, tutta l’esperienza cambia — anche la percezione della qualità del tessuto.

Vorrei occuparmi personalmente del suo caso per analizzarlo con attenzione e trovare una soluzione concreta. La invito a inviarmi, se possibile, il suo numero d’ordine oppure l’indirizzo email utilizzato per l’acquisto, così potrò verificare tutto nel dettaglio e proporle un’alternativa adeguata.

Sono convinto che possiamo rimediare e trasformare questa esperienza negativa in qualcosa di diverso.

Resto in attesa delle sue informazioni per poterla aiutare al più presto.

Cordiali saluti,

Jonathan Blasco
Senior Experience Manager

Oceniono na 1 z 5

Tailleur pantalon :Coupes non respectées et qualité médiocre

Tailleur pantalon :Coupes non respectées, la veste devait être croisée et cintrée c'est une veste simple que j'ai reçu, la doublure est transparente est laisse voir les coutures intérieures, la doublure du col en non tissé est de mauvaise qualité. Le pantalon est bien taillé mais la fermeture éclair de couleur noire jure avec le bleu marine de l'ensemble. J'avais commandé des chemisiers, je trouve les coupes peu flatteuse et une beige particulièrement vilaine, le tissu fait très plastique. Première et dernière commande ! J'attends de pouvoir retourner les articles.

28 lutego 2026
Opinia niezależna
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Odpowiedź od Sumissura

Bonjour Aurore,

Je suis sincèrement désolé de lire votre expérience, d’autant plus qu’il s’agissait visiblement d’une commande importante pour un événement précis.

Si la veste reçue ne correspond pas au modèle sélectionné (croisée au lieu de simple) et que les finitions ou la doublure ne sont pas conformes à vos attentes, il est évident que cela nécessite une vérification approfondie de notre part. Ce n’est pas l’expérience que nous souhaitons offrir, en particulier pour une première commande.

Je vois que vous avez déjà contacté notre service client et je vais personnellement revoir votre dossier en détail afin de comprendre ce qui s’est passé, tant sur la configuration que sur la qualité perçue et les délais de livraison.

Nous allons reprendre cela avec toute l’attention nécessaire pour vous proposer une solution adaptée.

Merci d’avoir pris le temps de partager votre retour.

Cordialement,

Jonathan Blasco
Senior Experience Manager

Oceniono na 4 z 5

Positive outcome

I ordered a formal dress for a wedding, as I generally can’t buy off the rack due to my height. I was also recovering from surgery at the time, so I reached out to ask about the appropriate timeframe for having a dress made. Jonathan, the Customer Service Manager, responded promptly and was very helpful in guiding me through the process.

Unfortunately, the first dress did not fit well. The team quickly offered to remake it, which I appreciated. However, the second dress still wasn’t quite right, and by then it was too close to the wedding to allow for further adjustments. Although they were willing to remake the dress again, it wouldn’t have arrived in time for the event.

Naturally, I was disappointed that the fit couldn’t be resolved as hoped, especially given the occasion and the time constraints. That said, I was genuinely impressed with the level of communication and care shown throughout. Jonathan and his team stayed in regular contact, checked in consistently, and treated me with respect and understanding.

In the end, I was provided with a refund, and while the final outcome wasn’t ideal in terms of the dress itself, I was satisfied with how the situation was handled and the professionalism shown throughout the process.

25 lutego 2026
Opinia niezależna
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Odpowiedź od Sumissura

Dear P&M,
Thank you so much for taking the time to share your experience with us. 💛
First of all, we truly admire you for organizing a wedding look while recovering from surgery — that’s already a lot to handle. We completely understand how important this occasion was, especially when finding something off-the-rack isn’t an option due to your height. That’s exactly why we exist: to create garments that fit you, not the other way around.
We’re very sorry that despite the remake, we couldn’t achieve the perfect fit in time for your special event. We can only imagine how disappointing that must have felt, particularly with the wedding date approaching. At Sumissura, we guarantee a perfect fit, and while we were absolutely ready to remake it again, timing unfortunately wasn’t on our side.
That said, it means a lot to us that you felt supported and well cared for throughout the process. Jonathan and the whole team truly put their heart into every case, and knowing you felt respected, heard, and accompanied during the journey makes us very proud. Communication and care are just as important to us as craftsmanship.
Even though this time the dress didn’t make it to the wedding with you, we’re grateful you gave us the opportunity and that you were satisfied with how everything was handled in the end. Your trust means a lot to our community of more than 350,000 women who believe in made-to-measure fashion.
If you ever decide to give us another chance — with a little more time on your side — we would love to create a piece that fits you perfectly and makes you feel as confident as you deserve to feel.
Thank you again for your honesty and kindness. 💕
The Sumissura team

Oceniono na 5 z 5

I purchased dress shirts and some more…

I purchased dress shirts and some more cases shirts. I have found the workmanship and quality of the is very good. I enjoy being able to design my own shirts.

19 lutego 2026
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Odpowiedź od Sumissura

Thank you so much for sharing your experience! I'm glad to hear you're enjoying the quality and craftsmanship of the shirts. It must be great to have the ability to design your own pieces!

The Sumissura Team

Oceniono na 3 z 5

For some reason I was unable to order shirt and suit together

For some reason, I was unable to order the suit and shirt together and wound up having to pay shipping on the shirt. My only complaint.

26 lutego 2026
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Odpowiedź od Sumissura

Hi Marguerite,

Thank you for sharing your experience.

I’m sorry for the inconvenience you encountered while placing your order. I understand how frustrating it can be to have to place separate orders and end up paying shipping twice — especially when your intention was to purchase everything together.

I’m going to personally review your case to better understand what happened during checkout and see how we can properly address the shipping charge.

Thank you for bringing this to our attention — feedback like yours helps us improve the ordering experience.

Best regards,

Jonathan Blasco
Senior Experience Manager

Oceniono na 1 z 5

No Returns, No Real Fix ! Just Wasted Money

I had high expectations when I ordered a custom black wool coat, but unfortunately the entire experience was deeply disappointing.

When the coat arrived, it did not fit me properly at all. It looked more like a men’s coat than a tailored women’s piece — extremely oversized, especially in the shoulders. The belt loops were placed far too low, and the belt itself was overly long and poorly proportioned, which made the coat look cheap fast fashion tailoring rather than custom-made. It is such a shame because the material was of a very good durable quality.

I submitted an alteration request and was required to pay out of pocket to send the coat to their tailor. After waiting to receive it back, I was shocked to see that the only noticeable change was slightly tighter sleeves. The oversized shoulders — the most obvious and unflattering issue — were not corrected at all. The coat still looks ill-fitting and poorly constructed.

To make matters worse, there are no returns offered — only alterations at your own expense. For a company that advertises custom clothing, this was extremely frustrating and costly.

Overall, this was a complete waste of money. I would strongly caution others to order at their own risk.

11 lutego 2026
Opinia niezależna
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Odpowiedź od Sumissura

Hi Varsha,

First of all, I want to sincerely apologize for your experience. I’m truly sorry for the disappointment and frustration this situation has caused you, especially after placing your trust in us for a custom-made coat.

I completely understand how upsetting it must have been to receive a garment that did not fit properly — particularly with the shoulders being oversized, which is such a key structural part of a coat. I also understand how frustrating it must have felt to go through the alteration process, pay for shipping, wait for the return, and then see that the main issue had not been properly corrected. That is certainly not the experience we want any of our clients to have.

We truly appreciate your comment about the fabric quality, but as you rightly point out, quality materials must be matched by precise tailoring and proper proportions. If the final result did not reflect that, we take that very seriously.

I would like to personally review your case in detail, including the original measurements, pattern, and the alterations performed. Please share your order number with me, and I will contact you directly to assess everything carefully and work toward a proper solution.

We are genuinely sorry that this has been your experience. Thank you for bringing this to our attention and giving us the opportunity to make this right.

Kind regards,

Jonathan Blasco
Senior Experience Manager

Oceniono na 5 z 5

Easy to order, cute to wear!

Ordering shorts online was incredibly easy AND a single reply to one email is all it takes to have shorts tailored to a specific length. I will order many many more pairs!

18 lutego 2026
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Odpowiedź od Sumissura

¡Muchísimas gracias, Curtis! Nos alegra mucho saber que tu experiencia fue tan positiva. Es genial que el proceso haya sido fácil y que estés contento con el servicio de personalización. ¡Esperamos que disfrutes tus nuevos pantalones cortos y que sigas eligiéndonos para tus futuras compras!

El equipo Sumissura

Oceniono na 4 z 5

Por ahora buena pero he tenido problema…

Por ahora buena pero he tenido problema al seleccionar las medidas desde el móvil

25 lutego 2026
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Odpowiedź od Sumissura

¡Hola, María Eugenia! Me alegra saber que por ahora todo está bien. ¿El problema al seleccionar las medidas desde el móvil es con una aplicación en específico o algo relacionado con un sitio web? Puedo intentar ayudarte con eso si necesitas. Si te parece, te contactamos a través de cs@hockerty.com a este respecto, para poder pedirte más información.

¡Gracias por la confianza!

El equipo Sumissura

Oceniono na 4 z 5

A Rare European Discovery in Custom Fashion

I was genuinely excited to discover a custom clothing service of this level based in the EU — and delivering to Slovenia. It immediately felt like a rare find.

The configurator is exceptional: intuitive, detailed, and genuinely enjoyable to use. You feel fully involved in creating something personal and high-quality. The entire experience so far has felt thoughtful and premium.

There was a small complication when ordering for two different body profiles under one account to use the bundle discount, as the system allows only one profile per order. However, customer support was extremely responsive and handled everything quickly and professionally, which gave me great confidence.

I’m now waiting for my order, but if the final pieces reflect the experience so far, I’ve truly discovered something special in European custom fashion.

Highly recommended.

24 lutego 2026
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Odpowiedź od Sumissura

Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you had such a positive experience with Ursa, from our custom configurator to the customer support team. We truly appreciate your kind words and are glad that you felt involved in creating something personal and high-quality. Your feedback means a lot to us, and we’re excited to hear what you think when your order arrives. Thank you for recommending us, and we hope to continue exceeding your expectations in the future!

The Sumissura Team

Oceniono na 4 z 5

It may be helpful to ask…

It may be helpful to ask what size the customer usually purchases.
Age is a factor, too.
I’m 68, and have fat old lady arms.
But there wasn’t a place to say that or give a measurement for the width of my upper arm.

21 lutego 2026
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Odpowiedź od Sumissura

Dear Pamela,

Thank you so much for taking the time to share your experience with us — we truly appreciate it.

First of all, we love your honesty. And please know this: at Sumissura, we dress real women, with real bodies, at every age. There is absolutely no such thing as “fat old lady arms” — there are just arms that deserve garments designed to fit them beautifully. 💛

You are completely right that upper arm width can be an important factor, especially for blouses, dresses or jackets. Our algorithm — built over 13 years and trained on thousands of body types — generates a personalized pattern from the information provided. In most cases, we only need minimal measurements to achieve a great fit. However, feedback like yours helps us continue improving the experience and identifying where we can make input options clearer or more flexible.

Most importantly: if any garment feels tight in the arms (or anywhere else), you are fully covered by our Perfect Fit Guarantee. We can arrange alterations with one of our local partners, reimburse a tailor of your choice, or remake the garment if needed. Our goal is always that you feel confident and comfortable in your made-to-measure piece.

You deserve clothing that fits you — not the other way around. That’s exactly why we exist.

If there’s anything pending with your order, please don’t hesitate to reach out to us directly. We’d be more than happy to help.

Thank you again for your trust and for being part of our community.

Warm regards,
The Sumissura team

Oceniono na 4 z 5

La veste top

La veste top
Pas de soucis
Grosse déception sur le pantalon mais j ai certainement fait une erreur de mesure

12 lutego 2026
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Odpowiedź od Sumissura

Chère Laurence,

Merci beaucoup d’avoir pris le temps de partager votre avis 💛

Nous sommes ravis de lire que la veste vous plaît — cela nous fait vraiment plaisir !

En revanche, nous sommes sincèrement désolés d’apprendre votre déception concernant le pantalon. Même lorsqu’il peut s’agir d’une mesure imprécise, vous ne devez pas rester avec un vêtement qui ne vous satisfait pas. Chez Sumissura, nous garantissons l’ajustement parfait. Veuillez nous contacter à l'adresse cs@hockerty.com afin que nous puissions vous proposer une solution.

L'équipe Sumissura

Oceniono na 1 z 5

No progress on the order

No progress on the order. Advertised as two weeks of receipt of the item. The item after paid is estimated over 45 days.

12 lutego 2026
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Odpowiedź od Sumissura

Hello Craig,

Thank you for sharing your feedback. I completely understand how frustrating it can feel when the delivery timeline does not match your expectations.

I would just like to kindly clarify that at the time of checkout, the estimated delivery timeframe displayed for your order was approximately five weeks. In some cases, if an item has been previously added to the cart, earlier general production estimates may still appear during browsing — however, the confirmed timeline shown at the moment of payment is always the accurate one associated with that specific garment and fabric availability.

That said, I truly regret if this caused any confusion. Transparency is very important to us, and we certainly don’t want any misunderstanding regarding delivery times.

I will personally review your order and contact you privately to go over the details and ensure everything is on track.

Thank you again for your comment.

Jonathan Blasco
Senior Experience Manager

Oceniono na 5 z 5

First time shopper from Delhi, India

I loved the swift shopping experience and creating my own custom blouse, it's perfect for those who love details. It was my first time to try out an e-shopping experience out of my country and I am excited to see how the end product turns out to be.

18 lutego 2026
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Odpowiedź od Sumissura

Hi Nivi,
Thank you so much for your lovely words 💛 It truly means a lot to us that you enjoyed the swift shopping experience and especially the process of creating your own custom blouse — that’s exactly where the magic happens!
We absolutely love that you embraced the details. At Sumissura, every button, fabric and design choice is there so you can express the real you. Trying an e-shopping experience outside your country for the first time is a big step, and we’re so grateful you chose us for it.
Now the most exciting part begins! ✨ Our artisans are already crafting your made-to-measure blouse with care and precision. We can’t wait for you to receive it and see (and feel!) the final result. We’re confident you’ll love how it fits and represents your unique style.
Welcome to our happy community — we’re so happy to have you here!

The Sumissura team

Oceniono na 4 z 5

mariage

Bonjour. une belle aventurea
..bien conseillée..j attends la robe avec la qualité. ,,et la taille correcte.mais une belle expérience
Merci. Gabrielle genetelli

10 lutego 2026
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Odpowiedź od Sumissura

Bonjour Gabrielle ! Merci pour votre message. Je suis ravi(e) que vous ayez eu une belle aventure et que vous soyez satisfaite des conseils reçus. J'espère que la robe sera à la hauteur de vos attentes en termes de qualité et de taille. Si vous avez d'autres questions ou besoins, n'hésitez pas à me les partager. 😊

Bonne continuation et merci encore !

L'équipe Sumissura

Oceniono na 5 z 5

Great fit and high quality shirt

Great fit and high quality shirt

8 lutego 2026
Logo Sumissura

Odpowiedź od Sumissura

Hi Cynthia,

Thank you so much for your kind words! 💛

We’re absolutely delighted to hear that your shirt fits great and that you’re happy with the quality. That’s exactly what we strive for with every single made-to-measure piece we craft — garments that feel like they were truly made for you, because they are.

At Sumissura, we believe that when something fits right, it just feels right — and nothing makes us happier than knowing you’re enjoying that experience.

Thank you for being part of our happy community. We can’t wait to create your next favorite piece!

Warmly,
The Sumissura team

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