VOR der Bestellung hieß es, bestimmte Änderungen wären NOCH IN SPANIEN möglich, NACH der Bestellung hieß es dann, diese bestimmten Änderungen seien NICHT möglich. Hinzu kommt: Hosenbund zu hoch anges... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I used Hockerty previously for a custom trench coat and it came out perfectly so I decided to try the more challenging dress shirts/pants combo. I ordered before the chinese new year to ensure I woul... Zobacz więcej
Reakcja na opinię
Being able to enter my measurements for a (hopefully) perfect fit. I'm a big girl and dislike oversized garments that make me look like I'm wearing a tent! Can't wait to come back to design a custom e... Zobacz więcej
Reakcja na opinię
La navegación por la página es fácil e intuitiva. Me ha gustado que cada tejido que puedes elegir tenga su apartado explicativo y el apartado de fotos reales para ver cómo queda realmente la ropa, com... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z odzieżą damską
- Krawiec – szycie na miarę
- Sklep z odzieżą wieczorową
- Sklep z odzieżą dla puszystych
O Sumissura
Napisane przez firmę
Dress the Real You
In a world where the fashion industry forces people to fit into boxes, Sumissura exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness
Know more about us
Start designing now
Discover how we bring technology and craftsmanship together
| Women's Suits | Dress Shirts |
| Custom Jeans | Women's Blazers |
| Custom Shoes | Women's Tuxedos |
At Sumissura, we champion the art of personal expression through bespoke fashion. We stand against the tide of one-size-fits-all, advocating for individuality, inclusivity, and sustainability in every piece we craft. Our mission is to ensure you feel confident and unique, with garments tailored not just to your measurements, but to your personality.
Explore our exclusive collections:
- Businesswear for the modern professional woman, where style meets functionality.
- Wedding Suits designed to make your special day truly unforgettable.
- Pantsuits that offer a blend of chic versatility for any occasion.
We are committed to a zero-waste philosophy, embracing a made-to-order model to ensure every garment is crafted with purpose. This approach guarantees a perfect fit, while also contributing to a healthier planet by minimizing waste and promoting sustainable practices.
Join over 350,000 satisfied customers who have embraced the magic of custom-tailored fashion. With Sumissura, you don't just wear a garment—you make a statement. A statement of your individuality, your style, and your values.
Discover the joy of clothes that are made to fit you, not the other way around. Because at Sumissura, we don't just dress bodies—we dress the real you.
Sumissura Made to Measure
Napisane przez firmę
- Sumissura believes a unique wardrobe should be accessible to everyone.
- Our mission is simple: to give people the freedom to choose their own style and reveal their personality through their outfit. Every day. At an affordable price.
Perfect Fit Guarantee
If it does not fit you, we remake it for you
All Sumissura garments are hand-made under strict quality control to provide you a perfectly fitted garment. In rare occasions your product may not have the right fit - that's why we created the Perfect Fit Guarantee. Because we know that fit matters. If, against all odds, your garment does not fit you properly we will cover some of the alteration costs made by your local tailor or, alternatively, we will make a new garment for you
Dane kontaktowe
Zürich, Szwajcaria
- cs@sumissura.com
- www.sumissura.com
3,8
Dobra
3 tys. recenzji
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Inni użytkownicy przeglądali również
Not impressed
Not impressed, ordered a dress as I’m a size 12 on top and a 10 on the bottom and wanted something that addressed this. I would not wear what was delivered. The dress was as wide as a tent from the bust down, totally unflattering. What a waste of money
22 kwietnia 2026
Misleading ‘Perfect Fit’ Claim/No Understanding of Flattering Design
I had an extremely disappointing experience with Hockerty / Sumissura and would strongly caution anyone considering ordering custom trousers from them.
I ordered four pairs of pants costing over CHF 500 total, based on the company’s heavy marketing around “perfect fit” and customization. What I received were honestly some of the least flattering trousers I have ever tried on.
The core issue was not simple sizing. The actual DESIGN and cut were poor for my body shape. The platform offers endless customization options, but there seems to be very little understanding of how different fabric choices, cuts, rises, pleats, tapering, and proportions work together on real human bodies. Instead of creating a flattering, tailored garment, the result felt awkward, bulky, and badly proportioned.
I wrote detailed explanations describing the design flaws and why the trousers looked wrong. Those comments were largely ignored. The only solution repeatedly offered was to visit a tailor.
That completely contradicts the entire appeal of ordering “custom fit” clothing online in the first place.
Busy people order online because they do NOT want to spend additional time researching tailors, making appointments, traveling across town, attending fittings, and managing alteration logistics themselves. If the solution to a failed “perfect fit” product is essentially “go find a tailor to fix it,” then what exactly did I pay the company for?
That process was another disaster.
I was given tailoring partner options, but I had to research contact information myself. Two never even responded to my emails. I eventually visited a tailor in Regensdorf who did not acknowledge the company or their reimbursement procedure. I paid out of pocket and then had to send multiple follow-up emails just to get reimbursed.
And after all that, the tailoring itself was unsuccessful (as anticipated). Tightening poorly designed trousers does not suddenly create a flattering piece of clothing. The underlying design still looked wrong.
So in the end:
I wasted over CHF 500
The company reportedly spent hundreds more on alterations.
I still have four unwearable pairs of pants that I have never worn once.
What frustrated me most was the complete lack of ownership or meaningful customer care. At one point I even suggested sending the trousers back as a learning experience for the company because the designs were so poor. No refund was offered. I was instead told perhaps I could “donate” them.
This experience made me feel that the company’s tailoring and fit process was not sufficiently refined despite the aggressive “perfect fit guaranteed” marketing.
Communication was also unnecessarily frustrating. All communication went through the same generic company email address, making the process feel impersonal, disorganized, and exhausting.
Extremely dissatisfied. I would never order from this company again.
I would also be interested to know whether other customers had similar experiences regarding the company’s “perfect fit” claims, alteration process, or refund handling.
20 maja 2026
Opinia niezależna
Odpowiedź od Sumissura
Hi Brianna,
I’ve read your review very carefully, and I genuinely want to apologise for the experience you’ve had with us. I can completely understand how upsetting and exhausting this situation must have been for you after investing so much trust, time, energy, and money into these orders.
What makes your feedback especially painful to read is that you clearly gave us many opportunities throughout the process to understand the real issue you were experiencing. As you explained, this was not simply about minor sizing adjustments, but about how the trousers actually looked, felt, and complemented your body shape overall. I truly understand your frustration in feeling that the core concerns you raised were not fully understood or addressed in the way you expected.
I’m also very sorry for the additional inconvenience caused by the tailoring process itself, the lack of responsiveness from some partners, the reimbursement complications, and the feeling that you were left managing everything on your own. That is understandably frustrating, especially when the purpose of made-to-measure clothing should be to make life easier, not more stressful.
Most importantly, I’m sorry that our communication and overall handling of the situation left you feeling unsupported and unheard. That is never the experience we want anyone to have with our company.
I have personally requested your contact details internally because I would truly appreciate the opportunity to speak with you directly and review your case properly myself. Your feedback is incredibly valuable, and I would like to better understand everything that happened and see how we can approach this situation more thoughtfully.
Thank you again for taking the time to explain your experience so openly, and please accept my sincerest apologies for the disappointment caused.
Jonathan Blasco
Senior Experience Manager
Your order 55070526 has been sent!
Your order 55070526 has been sent!
I ordered two shirts costing £125 inc shipping on 02/05/26. It is now 16/05/26
I’ve received the above message stating that they have been sent. Tried contacting the company requesting some sort of time line but they are out of the office.
This is unacceptable.
16 maja 2026
Opinia niezależna
Odpowiedź od Sumissura
Hi Sarah,
I completely understand your frustration, especially when tracking information does not appear to update clearly and it feels difficult to know exactly where your order is.
I am very sorry for the concern this caused you. We do send order and shipping updates throughout the process, but I also understand that these messages can sometimes be missed, filtered into spam, or simply not provide enough reassurance when the tracking itself has not yet updated.
I have reviewed your case personally, and I can confirm that your order was already in transit at the time of your review. In some international shipments, tracking updates only become active once the parcel reaches the destination country and receives its first local carrier scan, although I fully understand how confusing and frustrating that can feel from the customer side.
Thank you for taking the time to share your feedback. It helps us improve how we communicate delivery progress more clearly.
Jonathan Blasco
Senior Experience Manager
Customer Service is Top Notch
I used Hockerty previously for a custom trench coat and it came out perfectly so I decided to try the more challenging dress shirts/pants combo. I ordered before the chinese new year to ensure I would get the shirts in time for an event. However, I got a notice that due to a delay in the pants, the shirts wouldn't be there on time. I reached out to the customer service folks and they split the shipment and got my shirts to me before my event. When the pants came, they didn't fit correctly - I'm stupidly shaped. I went back to customer service again and they gave me additional help getting the measurements right and asked me to take pictures during the process to inform their tailors. Just got the remade products and they are absolutely perfect. These guys are now OFFICIALLY my go to for everything. Who knows - maybe I'll try shoes next. Quality is top notch. Service wouldn't quit till everything was perfect. I'd give them 6 stars if I could.
14 maja 2026
Opinia niezależna
Odpowiedź od Sumissura
Hi Brian,
Wow, thank you so much for this amazing feedback! 🌟 We’re thrilled to hear your trench coat experience led you to try our shirts and pants — and that our team could make everything fit perfectly for you, even with a “stubborn” shape 😉.
We’re especially happy our customer service could step in to split shipments and guide you through the remakes. Your patience and detailed collaboration really made a difference. Hearing that you now officially consider us your go-to for everything truly makes our day!
Shoes, you say? Challenge accepted 😄. We’ll be ready whenever you are. Thank you again for trusting us with your style — we can’t wait to help you dress the real you, from head to toe.
Cheers,
The Hockerty team
Good quality
Good quality, excellent support team, good price for the high quality of the material, smooth delivery, and overall an excellent experience that I would definitely repeat.
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Sumissura
Hi Milad,
Thank you so much for your wonderful feedback! 🥰 We’re thrilled to hear that you’re happy with the quality, our support team, and the smooth delivery. It’s fantastic to know your Sumissura experience was excellent, and we can’t wait to welcome you back for another custom-made piece!
Warm regards,
The Sumissura Team
Versprechen, die nicht gehalten wurden, Zusatzkosten +50%
VOR der Bestellung hieß es, bestimmte Änderungen wären NOCH IN SPANIEN möglich, NACH der Bestellung hieß es dann, diese bestimmten Änderungen seien NICHT möglich.
Hinzu kommt: Hosenbund zu hoch angesetzt und zu weit, obwohl ENGER gemessen wurde, als der tatsächliche Umfang ist. Kosten durch die anfangs aber dann nicht mehr möglichen Änderungen: nochmal 50% des ursprünglichen Preises.
13 kwietnia 2026
Odpowiedź od Sumissura
Hallo MurksMaus,
es tut mir sehr leid zu lesen, dass Ihre Erfahrung so enttäuschend war. Ich verstehe vollkommen, wie frustrierend es ist, wenn vor der Bestellung bestimmte Änderungen als möglich dargestellt werden und sich dies nach der Bestellung anders darstellt.
Auch Ihre Hinweise zur Passform der Hose, insbesondere zum zu hohen Bund und zur Weite trotz enger gemessener Angaben, nehmen wir sehr ernst. Bei Maßkleidung ist Vertrauen in die Beratung, die Kommunikation und das Endergebnis entscheidend, und es tut uns leid, dass wir Ihre Erwartungen in diesem Fall nicht erfüllt haben.
Ich werde Ihren Fall persönlich mit unserem Team prüfen, sowohl hinsichtlich der Kommunikation vor und nach der Bestellung als auch bezüglich der Passform und der zusätzlich entstandenen Änderungskosten.
Ich werde mich direkt mit Ihnen in Verbindung setzen, um die Situation im Detail zu verstehen und gemeinsam eine passende Lösung zu finden.
Mit freundlichen Grüßen,
Jonathan Blasco
Senior Experience Manager
Leider hat das Kleid nicht gut gepasst
Leider hat das Kleid nicht gut gepasst, es sitzt nicht optimal und muss von der Schneiderin vor Ort nachbearbeitet werden.
12 kwietnia 2026
Odpowiedź od Sumissura
Hallo Gertrud,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass das Kleid nicht optimal gepasst hat und nun vor Ort nachbearbeitet werden muss.
Bei Maßkleidung ist die Passform natürlich einer der wichtigsten Punkte, und wir verstehen gut, dass es enttäuschend ist, wenn noch Anpassungen notwendig sind. Auch wenn kleinere Retuschen bei individuell gefertigten Kleidungsstücken manchmal erforderlich sein können, sollte das Ergebnis selbstverständlich so nah wie möglich an Ihren Erwartungen liegen.
Wir nehmen Ihre Rückmeldung ernst und nutzen solche Hinweise, um unseren Prozess, die Maßangaben und die Passform weiter zu verbessern.
Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben.
Mit freundlichen Grüßen,
Jonathan Blasco
Senior Experience Manager
Odpowiedź od Sumissura
Hi Samantha,
Thank you so much for your kind words! We’re thrilled that you’re happy with the quality and speedy delivery. It makes us so glad to know your custom-made piece fits just as you imagined. 💛
Warm regards,
The Sumissura team
Mensonge sur le remboursement de retouches pourtant indispensables !!!
Robe arrivée trop longue et taille épaisse, un vrai sac ! alors que j'avais parfaitement renseigné mes mesures. Donc retouches obligatoires. Chez une couturière recommandée par la marque dans mon secteur. Avec engagement contractuel dans les Conditions générales de me rembourser 25 % du total vêtement "ajusté". Donc EN BON FRANCAIS, chacun l'aura compris ainsi, du coût de la robe plus des réparations. Dans mon cas 89 € la robe + 40 € de retouches vu le boulot = 129 € ! Un quart de 129 € = 32,25 €. Eh bien comme ces gens sont des menteurs, je n'ai récupéré que 25 % de la facture de la robe seule soit 22,25 € (au lieu de 32,25 €).
Suite à ma réclamation, un répondant (au joli prénom de Jesus) m'avait d'abord expliqué que les 2 étapes étaient traitées indépendamment, ce qui valait promesse d'abondement, toujours en bon français, mais ensuite on (Alice, un pseudo d'IA) m'a dit d'aller me faire voir et qu'il n'y avait pas d'erreur.
Je conseille donc à cette entreprise d'ouvrir un dictionnaire et d'apprendre le sens des mots...en français. Evidemment comme on a affaire à des chinois, en mandarin "ajusté" doit avoir un sens très comment dire...éloigné de notre propre compréhension.
On appelle ça une publicité de nature à induire en erreur.
INUTILE DE ME REPONDRE, je ne lis pas les arguties des mauvais commerçants. Faites plutôt rédiger des avis de complaisance par vos amis et des officines spécialisées pour contrebalancer les vraies appréciations négatives.
Et revoyez votre organisation et votre management indigent, ce ne sera pas du luxe.
11 maja 2026
Opinia niezależna
Odpowiedź od Sumissura
Bonjour Anne,
Nous sommes sincèrement désolés de lire votre déception et la frustration que cette expérience vous a causée. Nous comprenons parfaitement qu’une robe réalisée sur mesure qui nécessite des retouches importantes puisse être très décevante, d’autant plus lorsque les conditions de remboursement des ajustements n’ont pas été comprises ou appliquées comme vous l’attendiez.
Nous regrettons également que les explications reçues par notre service client ne vous aient pas semblé claires ni satisfaisantes. Lorsqu’un désaccord porte sur l’interprétation de nos conditions, il est essentiel pour nous de le traiter avec sérieux, transparence et respect.
Afin de pouvoir revoir votre dossier en détail, pourriez-vous nous transmettre votre numéro de commande ? Cela nous permettra de retrouver votre cas, d’analyser la coupe de la robe, les échanges avec notre équipe ainsi que le remboursement des retouches appliqué.
Nous sommes une entreprise spécialisée dans les vêtements sur mesure, et nous savons à quel point chaque détail compte. Même si nos politiques existent pour encadrer ce type de situations, nous restons toujours attentifs aux cas particuliers lorsqu’une cliente estime que l’expérience n’a pas été à la hauteur.
Veuillez accepter nos excuses pour la déception occasionnée. Nous prenons votre retour très au sérieux et souhaitons clarifier cette situation de la manière la plus juste possible.
Cordialement,
Jonathan Blasco
Senior Experience Manager
A little big
Ordering was easy, product is good quality, but arrived a little big so I will need to take it in
3 kwietnia 2026
Odpowiedź od Sumissura
Hi Sarah,
Thank you so much for your kind words! We're thrilled to hear you found ordering easy and that you like the quality of your garment. 💛
Regarding the fit, no worries at all — we have a network of local partners who can make adjustments for you, or you can take it to any tailor with costs covered by us according to our after-sales conditions. We’ll make sure it fits perfectly!
Welcome to the Sumissura family! ✨
The Sumissura team
Grandad Collar Looks Great!
I was so happy to see Hockerty offered the grandad collar. Fitment tool was intuitive and easy to use. I love the shirt and will be ordering more.
1 maja 2026
Opinia niezależna
Odpowiedź od Sumissura
Hi Charles,
Thank you so much for your lovely feedback! 💛 We’re thrilled to hear that you loved the grandad collar and found our fitment tool easy to use. Nothing makes us happier than knowing our customers feel confident and excited about their Sumissura shirts. We can’t wait to see your next orders!
Happy dressing,
The Sumissura team
Il manquerais juste quelque teinte de…
Il manquerais juste quelque teinte de tissu supplémentaire comme un beau vert forêt
28 kwietnia 2026
Odpowiedź od Sumissura
Bonjour Gaelle,
Merci beaucoup pour ton retour et ta suggestion ! 🌿 Nous adorons l’idée d’un beau vert forêt et prenons note pour enrichir notre palette de tissus. Tes commentaires nous aident à rendre Sumissura encore plus unique et personnalisée pour chacune de nos clientes.
Avec toute notre gratitude,
L’équipe Sumissura
L’achat en ligne s’est bien passé
L’achat en ligne s’est bien passé.
Je suis toujours satisfaite des commandes passées sur le site de Sumissura.
5 maja 2026
Odpowiedź od Sumissura
Bonjour Garrel,
Merci beaucoup pour ton retour ! 😊 Nous sommes ravis d’apprendre que ton expérience d’achat en ligne s’est bien passée et que nos créations continuent à te satisfaire. Ton soutien nous fait chaud au cœur ! 💛
À très bientôt pour tes prochaines commandes sur Sumissura.
Avec toute notre gratitude,
L’équipe Sumissura
J'ai aimé la facilité du site pour…
J'ai aimé la facilité du site pour passer des commandes. La fluidité de la communication et que dire des tissus de super qualité mis à ma dispisition. La qualité de la fabrication. Tout est impeccable
4 maja 2026
Odpowiedź od Sumissura
Bonjour Denise,
Un grand merci pour ce retour si enthousiaste ! 💛 Nous sommes ravis que tu aies trouvé notre site facile à utiliser et que la communication t’ait plu. Et que dire de ton compliment sur nos tissus et notre fabrication… cela nous touche énormément ! Chaque pièce est pensée pour être impeccable et parfaitement adaptée à toi.
Nous avons hâte de te retrouver pour tes prochaines créations sur mesure. ✨
Avec toute notre gratitude,
L’équipe Sumissura
Made It My Own
Being able to enter my measurements for a (hopefully) perfect fit. I'm a big girl and dislike oversized garments that make me look like I'm wearing a tent! Can't wait to come back to design a custom evening dress when I need one.
3 maja 2026
Odpowiedź od Sumissura
Hi Susan,
Thank you so much for sharing your experience! 😊 We’re thrilled that you loved being able to enter your own measurements — our goal is exactly that: to make sure you never have to settle for oversized garments that don’t flatter your shape. Every piece is made to celebrate your unique body and give you that perfect fit.
We can’t wait to see what you design for your custom evening dress next — we know it’s going to be stunning! ✨
With love,
The Sumissura team
I live that I put my height and weight…
I live that I put my height and weight in and my measurements are estimated for me. So all I had to do was tweak them a little
26 kwietnia 2026
Odpowiedź od Sumissura
Hi Mary,
Thank you so much for sharing this! 😊 We’re really happy to hear that our sizing system made things easy for you. That’s exactly what we aim for — taking the stress out of measurements while still giving you the flexibility to fine-tune everything to your liking.
Our algorithm has been refined over many years to help create a great starting point, so it’s wonderful to know it worked well for you!
We can’t wait for you to enjoy your custom piece 💙
The Sumissura team
Pleasant experience overall
I love that there is a video to show you how you how to make your measurements and after a certain moment after placing my order, I was able to modify it after realising a mistake
2 maja 2026
Odpowiedź od Sumissura
Hi AB,
Thank you so much for your kind words! 😊 We’re really glad to hear that the measurement video was helpful — we know taking measurements can feel tricky, so we try to make it as clear and easy as possible.
It’s also great that you were able to update your measurements after placing the order. We always want to give you that extra flexibility and peace of mind, especially when it comes to getting the perfect fit.
Thanks again for trusting us to create your custom piece — we’re excited for you to receive it!
The Sumissura team
Commande facile à effectuer
Commande facile à effectuer. A voir le résultat à la livraison.
1 maja 2026
Odpowiedź od Sumissura
Bonjour Jean Claude,
Merci beaucoup pour votre message 😊 Nous sommes ravis de savoir que vous avez trouvé le processus de commande simple et fluide — c’est exactement l’expérience que nous souhaitons offrir.
Nous espérons que le résultat à la livraison sera à la hauteur de vos attentes ! Chaque pièce est confectionnée sur mesure, spécialement pour vous, afin de refléter votre style et vous offrir un ajustement parfait.
N’hésitez pas à revenir vers nous une fois votre commande reçue — nous serions enchantés de connaître votre avis final !
The Sumissura team
the quality is awful
the quality is awful, yes it's "tailored" and "custom" but the quality is less than Amazon thin! It's embarrassing how bad this is! Just choose a local tailor!
19 kwietnia 2026
Odpowiedź od Sumissura
Hi Julie,
I’m really sorry to hear that you feel this way about the quality of your order. When someone chooses a custom-made garment, the expectation is always that the final result will feel special, well-made and worth the trust placed in us, so I completely understand your disappointment.
Your feedback is important to us, and I don’t want this to remain as a bad experience for you. I’m going to personally look into your order with our team so we can understand exactly what happened and find the best way to help.
I’ll be reaching out to you directly to review everything in detail and offer you a solution as quickly as possible.
Kind regards,
Jonathan Blasco
Senior Experience Manager
Für mich hat das Konzept gar nicht…
Für mich hat das Konzept der Online massgeschneiderten Kleidung gar nicht funktioniert. Es sieht einfach hässlich aus, die abgefragten Masse stimmen schon, aber alles andere nicht. Und die Rückgabe gestaltet sich als äusserst kompliziert, wenn überhaupt möglich. Bin noch dabei, das herauszufinden. Die Support-Seite funktioniert nicht, der Chat-Bot ebenso nicht. Seid vorsichtig!
14 kwietnia 2026
Odpowiedź od Sumissura
Hallo Iryna,
es tut mir sehr leid zu lesen, dass das Konzept der online maßgeschneiderten Kleidung für dich nicht funktioniert hat und dass du mit dem Ergebnis so unzufrieden bist. Gerade bei Maßkleidung ist es besonders enttäuschend, wenn die Passform oder der Gesamteindruck nicht den Erwartungen entspricht.
Ich bedauere außerdem sehr, dass du Schwierigkeiten hattest, über unsere Support-Seite oder den Chat-Bot Hilfe zu erhalten. Das sollte natürlich nicht passieren, und ich verstehe vollkommen, dass dies die Situation für dich noch frustrierender gemacht hat.
Ich werde deinen Fall persönlich mit unserem Team prüfen und mich direkt mit dir in Verbindung setzen, damit wir verstehen können, was genau passiert ist und dir schnellstmöglich eine passende Lösung anbieten können.
Vielen Dank, dass du uns darauf aufmerksam gemacht hast. Wir möchten die Gelegenheit nutzen, dir zu helfen und diese Erfahrung so gut wie möglich zu korrigieren.
Mit freundlichen Grüßen,
Jonathan Blasco
Senior Experience Manager
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