Meine erste Bestellung bei summissura und ich freue mich sehr darüber. Die erste Anfertigung war nicht so wie erhofft, Irgendwie waren die Maße nicht richtig, nach kurzer Email und der Schilderung des... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Le choix de styles et de tissus du site est varié et répond à une diversité de goûts.Le parcours du processus de commande d'un vêtement se déroule de façon logique, assez intuitive, d'une bonne f... Zobacz więcej
Reakcja na opinię
und Schnitte. Mittlerweile habe ich 5 Blusen und eine Hose von Sumissara und bin sehr zufrieden damit. Das einzige ist, dass ich bei den Blusen gerne die Länge selbst bestimmen würde, bzw. wenigst... Zobacz więcej
Reakcja na opinię
Ich bin leider masslos enttäuscht. Die Stoffe und die Verarbeitung sind sehr gut. Leider hat man meinen Rock 5cm zu weit geschneidert und er fällt runter. Dieses Problem könnte man beheben, wenn die... Zobacz więcej
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O Sumissura
Napisane przez firmę
Dress the Real You
In a world where the fashion industry forces people to fit into boxes, Sumissura exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness
Know more about us
Start designing now
Discover how we bring technology and craftsmanship together
| Women's Suits | Dress Shirts |
| Custom Jeans | Women's Blazers |
| Custom Shoes | Women's Tuxedos |
At Sumissura, we champion the art of personal expression through bespoke fashion. We stand against the tide of one-size-fits-all, advocating for individuality, inclusivity, and sustainability in every piece we craft. Our mission is to ensure you feel confident and unique, with garments tailored not just to your measurements, but to your personality.
Explore our exclusive collections:
- Businesswear for the modern professional woman, where style meets functionality.
- Wedding Suits designed to make your special day truly unforgettable.
- Pantsuits that offer a blend of chic versatility for any occasion.
We are committed to a zero-waste philosophy, embracing a made-to-order model to ensure every garment is crafted with purpose. This approach guarantees a perfect fit, while also contributing to a healthier planet by minimizing waste and promoting sustainable practices.
Join over 350,000 satisfied customers who have embraced the magic of custom-tailored fashion. With Sumissura, you don't just wear a garment—you make a statement. A statement of your individuality, your style, and your values.
Discover the joy of clothes that are made to fit you, not the other way around. Because at Sumissura, we don't just dress bodies—we dress the real you.
Sumissura Made to Measure
Napisane przez firmę
- Sumissura believes a unique wardrobe should be accessible to everyone.
- Our mission is simple: to give people the freedom to choose their own style and reveal their personality through their outfit. Every day. At an affordable price.
Perfect Fit Guarantee
If it does not fit you, we remake it for you
All Sumissura garments are hand-made under strict quality control to provide you a perfectly fitted garment. In rare occasions your product may not have the right fit - that's why we created the Perfect Fit Guarantee. Because we know that fit matters. If, against all odds, your garment does not fit you properly we will cover some of the alteration costs made by your local tailor or, alternatively, we will make a new garment for you
Dane kontaktowe
Zürich, Szwajcaria
- cs@sumissura.com
- www.sumissura.com
3,8
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Inni użytkownicy przeglądali również
doesnt fit
even tho we measured multiple times and were super correct it doesnt fit
17 czerwca 2026
Opinia niezależna
Odpowiedź od Sumissura
Dear Lea,
thank you for your feedback, and we’re truly sorry to hear that the garment still doesn’t fit despite careful measurements. We understand how disappointing this must be, especially after taking the time to measure multiple times.
At Sumissura, we always aim for a perfect fit, and when this doesn’t happen, we want to make it right. Fit issues can sometimes happen due to posture, measurement interpretation, or fabric behavior, and our team would be very happy to review your case in detail and find the best solution for you.
Please contact our customer service team with your order details so we can support you with adjustments or a remake if needed. We appreciate your patience and the opportunity to improve your experience.
Warm regards,
The Sumissura team
I have several jackets from you and…
I have several jackets from you and always very pleased!
17 czerwca 2026
Odpowiedź od Sumissura
Dear Heather,
thank you so much for your kind words. We’re truly happy to hear that you’ve been pleased with your jackets and that you already have several pieces from us. That kind of continued trust means a lot to us.
We look forward to creating many more garments for you in the future.
Warm regards,
The Sumissura team
White shirt
White shirt, fits really well but not impressed with the fabric. Quite thin and a bit cheap looking
17 czerwca 2026
Odpowiedź od Sumissura
Dear Linda,
thank you for your honest feedback, we really appreciate you taking the time to share it with us. We’re glad to hear that the shirt fits you well, though we’re sorry to learn that the fabric did not fully meet your expectations.
We carefully select a wide range of fabrics to offer different styles and price points, but we understand that feel and appearance are just as important as fit. Your comments about the material being too thin are very valuable and will be shared with our product team as we continuously work to improve our selection.
If you would like, our customer service team will also be happy to help you explore alternative fabric options for future orders that may better match the look and feel you’re after.
Warm regards,
The Sumissura team
Didnt fit at all
17 czerwca 2026
Odpowiedź od Sumissura
Dear JW,
thank you for your feedback, and we’re truly sorry to hear that the garment didn’t fit at all. This is not the experience we want for you.
At Sumissura, we are committed to achieving a perfect fit, and when something is not right, we will always work to fix it. We will contact you right away so we can review your measurements and arrange the best solution for you, whether that’s adjustments or a remake if needed.
We really appreciate you giving us the opportunity to improve your experience, and we hope we can turn this around for you.
Warm regards,
The Sumissura team
"Custom" clothing didn't fit at all
17 czerwca 2026
Odpowiedź od Sumissura
Dear Sarah,
thank you for sharing your order number 6035126. We’re sorry to hear that the suit sizing was still not quite right this time, even though everything else went smoothly.
At Sumissura, a perfect fit is at the heart of what we do, so we would be very happy to review your case and help you with the necessary adjustments or any fitting support you may need. We will contact you right away so we can take care of this for you as quickly as possible.
We truly appreciate your trust and the opportunity to improve your experience with us.
Warm regards,
The Sumissura team
Easy to use
The suit sizing was still a little bit off but overall things came quickly and easy to communicate.
17 czerwca 2026
Odpowiedź od Sumissura
Dear Sarah,
thank you for sharing your feedback with us. We’re glad to hear that your order arrived quickly and that communication was smooth, though we’re sorry to hear the sizing of your suit wasn’t quite perfect this time.
At Sumissura, we truly aim for a perfect fit every time, so we’d love the opportunity to review this with you and help adjust your garment if needed. Please feel free to reach out to our customer service team so we can look into the best solution for you.
We appreciate your trust and hope your next experience will be fully up to expectations.
Warm regards,
The Sumissura team
Sono rimasta soddisfatta dell’acquisto
Sono rimasta soddisfatta dell’acquisto. La stoffa è un po’ pesante ma è difficile valutare in e shop. Per il resto, misura, finitura e consegna sono stati soddisfacenti.
10 lutego 2026
Odpowiedź od Sumissura
Ciao Patti,
grazie mille per aver condiviso la tua esperienza. Siamo davvero felici di sapere che la vestibilità, le finiture e la consegna siano state all’altezza delle tue aspettative.
Comprendiamo perfettamente la tua osservazione sul tessuto: quando si acquista online non è sempre semplice percepire peso e consistenza dei materiali. Il tuo commento è molto prezioso e ci aiuta a continuare a migliorare le informazioni che forniamo sui nostri prodotti.
Grazie ancora per la fiducia che hai riposto in noi. Speriamo di accompagnarti presto in un nuovo progetto su misura.
Jonathan Blasco
Senior Experience Manager
Sehr guter Service.
10 czerwca 2026
Odpowiedź od Sumissura
Hallo Konstanze,
herzlichen Dank für Ihre freundlichen Worte.
Auch eine kurze Bewertung wie Ihre bedeutet uns sehr viel. Es freut uns, dass Sie unseren Service als sehr gut empfunden haben und eine positive Erfahrung mit uns machen konnten.
Vielen Dank, dass Sie sich die Zeit genommen haben, dies mit uns zu teilen.
Jonathan Blasco
Senior Experience Manager
My experience was great
My experience was great. The sizing could be smaller but that could have come down to my measuring. I ordered a wool tailored suit and if I had to change anything it would just be that the pants were lined. They can get a bit irritating but besides that I’m very pleased with my product.
10 czerwca 2026
Odpowiedź od Sumissura
Hi Chloe,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you're pleased with your tailored wool suit and that you enjoyed the overall experience. Your feedback regarding the sizing and the trouser lining is especially valuable. With made-to-measure garments, small measurement variations can sometimes affect the final fit, but we're always here to help if any adjustments are needed.
We also appreciate your comments about the trouser lining. Feedback like yours helps us continue improving both our designs and the customization options we offer.
Thank you for placing your trust in Sumissura. We hope you enjoy wearing your suit for many years to come, and we look forward to creating your next bespoke garment.
Warm regards,
The Sumissura team
I wanted a tuxedo for my daughter's…
I wanted a tuxedo for my daughter's wedding. They delivered exactly what I wanted-- and it came quickly
9 czerwca 2026
Odpowiedź od Sumissura
Hi Laura,
Thank you so much for your wonderful review!
We're thrilled to hear that we were able to create exactly the tuxedo you envisioned for such a special occasion as your daughter's wedding. Knowing that the garment met your expectations and arrived quickly makes us incredibly happy.
At Sumissura, every piece is made to your specifications, so it's especially rewarding to hear that your custom design turned out just right.
We hope you felt confident and elegant on such an important day, and we truly appreciate you trusting us with this memorable event.
Warm regards,
The Sumissura team
Odpowiedź od Sumissura
Thank you so much for your kind words!
We're delighted to hear that you were happy with the quality of your garment and that it arrived in good time. Providing beautifully crafted made-to-measure clothing and a smooth experience from design to delivery is exactly what we strive for.
We truly appreciate your trust in Sumissura and look forward to creating more unique pieces for you in the future.
The Sumissura team
Great experience
Great experience. Amazing quality, all arrived in time. The size are very accurate, fit perfectly
8 czerwca 2026
Odpowiedź od Sumissura
Hi Laura,
Thank you so much for your lovely review!
We’re really happy to hear that everything arrived on time and that the fit was perfect. Accurate sizing and quality are exactly what we work hard to deliver, so your feedback truly means a lot.
Enjoy your new garments!
Jonathan Blasco
Senior Experience Manager
Fabric, Slim petit fit shirt
The fabric and measurements style of shirt is not what the picture is advertising online. It does not fit well around the waist and arms. The fabric also does not look elegant or clean like the picture.
30 kwietnia 2026
Odpowiedź od Sumissura
Dear Glenda,
I am truly sorry to read that the shirt did not meet your expectations. I completely understand how disappointing it is to receive a garment that does not feel like what you saw online, especially when you were expecting a clean, elegant look and a better fit around the waist and arms.
With made-to-measure clothing, the final result should make you feel comfortable and confident, not frustrated. What you describe matters, and I want to look at it properly with you.
I will contact you directly so we can review the shirt together, understand what happened with the fabric and the fit, and find a way to make this right for you.
Thank you for sharing your feedback, Glenda. I will take care of this with the attention it deserves.
Sincerely,
Jonathan Blasco
Senior Experience Manager
Livraison interminable et service client limite
Commande annoncée avec un délai de 3 semaines, finalement livrée après plus d’un mois avec un blocage en douane de plus de 15 jours, sans aucune vraie maîtrise des délais.
À la réception, le pantalon du tailleur est beaucoup trop petit malgré des mesures prises avec un professionnel. Une erreur clairement problématique sur une commande censée être adaptée (demande d'assitance : 045652026).
Le service client est ensuite très peu satisfaisant :
retour du produit à la charge du client alors que l’erreur vient manifestement de la production,
obligation d’attendre la réception du produit retourné avant de lancer une nouvelle fabrication, ce qui rallonge encore des délais déjà excessifs.
Résultat : impossible de recevoir la commande dans les temps pour mon besoin début juillet, malgré une anticipation largement suffisante.
Expérience très décevante, manque de flexibilité et de prise en compte des contraintes client.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Sumissura
Bonjour Emmie,
Je suis sincèrement désolé de lire votre déception. Je comprends parfaitement qu’un délai plus long que prévu, ajouté à un blocage en douane, puisse rendre l’expérience frustrante, surtout lorsque la commande est attendue pour une date précise.
Je regrette également que le pantalon reçu ne corresponde pas à l’ajustement attendu, malgré des mesures prises avec un professionnel. Dans une commande sur mesure, ce type de situation doit être regardé avec beaucoup d’attention afin de trouver une solution concrète et adaptée.
Je vais reprendre votre dossier, y compris la demande d’assistance 045652026, afin de vérifier précisément ce qui s’est passé et de voir comment nous pouvons avancer de la manière la plus efficace possible.
Je vous contacterai directement pour regarder cela avec vous et faire le nécessaire pour vous aider au mieux.
Cordialement,
Jonathan Blasco
Senior Experience Manager
Numéro de DHL invalide
Numéro de DHL invalide, impossible de suivre la livraison. Tout est géré par IA donc aucun service client, aucune information réelle, aucun suivi de dossier, c'est navrant.
28 maja 2026
Opinia niezależna
Odpowiedź od Sumissura
Bonjour Corinne,
Je suis sincèrement désolé de lire votre déception concernant votre expérience avec nous. Je comprends parfaitement votre frustration face à un numéro de suivi DHL invalide et au manque d’informations claires sur votre commande.
Même si certains de nos processus sont automatisés afin d’accélérer le traitement des demandes, cela ne doit jamais donner le sentiment d’être laissée sans accompagnement, et je regrette sincèrement que cela ait été votre ressenti.
Je vais personnellement vérifier votre dossier avec notre équipe afin de comprendre ce qu’il s’est passé avec le suivi de livraison et reprendre contact avec vous rapidement pour vous apporter des informations concrètes et une solution adaptée.
Merci d’avoir pris le temps de partager votre expérience, car cela nous aide également à améliorer notre service.
Jonathan Blasco
Senior Experience Manager
5 stars untill things go wronh
Everything was perfect untill the tuxedo arrived and needed alterations
Email a few times with receipt of alterations 120 pound.
All quiet and no return emails
Shame as otherwise in a previous review I gave 5 stars.
24 maja 2026
Opinia niezależna
Odpowiedź od Sumissura
Hello Kazzy,
Thank you for taking the time to update your experience, and I’m truly sorry to hear about the frustration caused after what had otherwise been a positive experience with us.
I completely understand how disappointing it must have been to pay for the alterations and then not receive the follow-up or communication you expected afterwards. That is certainly not the level of service we aim to provide, especially to a returning customer who previously trusted us with a 5-star review.
Please rest assured that I will personally look into your case with our team and contact you directly to resolve this situation as quickly as possible. We genuinely value your support and the trust you placed in us, and I’m sorry that we let you down at this stage of the process.
Thank you again for bringing this to our attention and giving us the opportunity to make things right.
Jonathan Blasco
Senior Experience Manager
Not impressed
Not impressed, ordered a dress as I’m a size 12 on top and a 10 on the bottom and wanted something that addressed this. I would not wear what was delivered. The dress was as wide as a tent from the bust down, totally unflattering. What a waste of money
22 kwietnia 2026
Odpowiedź od Sumissura
Hello Rose,
I’m very sorry to read how disappointed you are with the dress you received. We completely understand how frustrating it must feel to invest in a made-to-measure garment expecting a flattering fit tailored to your proportions, only to receive something that felt the opposite of what you were hoping for.
Your feedback regarding the fit and silhouette is extremely important to us, especially as our goal is precisely to help clients who struggle to find standard sizing that works well for their shape. I sincerely regret that in your case we did not achieve that expectation.
I will personally review your order details with our tailoring team and contact you directly to find a solution that leaves you feeling much happier with your experience. We truly appreciate you taking the time to share your feedback, as it helps us improve both our garments and our service.
Jonathan Blasco
Senior Experience Manager
Misleading ‘Perfect Fit’ Claim/No Understanding of Flattering Design
I had an extremely disappointing experience with Hockerty / Sumissura and would strongly caution anyone considering ordering custom trousers from them.
I ordered four pairs of pants costing over CHF 500 total, based on the company’s heavy marketing around “perfect fit” and customization. What I received were honestly some of the least flattering trousers I have ever tried on.
The core issue was not simple sizing. The actual DESIGN and cut were poor for my body shape. The platform offers endless customization options, but there seems to be very little understanding of how different fabric choices, cuts, rises, pleats, tapering, and proportions work together on real human bodies. Instead of creating a flattering, tailored garment, the result felt awkward, bulky, and badly proportioned.
I wrote detailed explanations describing the design flaws and why the trousers looked wrong. Those comments were largely ignored. The only solution repeatedly offered was to visit a tailor.
That completely contradicts the entire appeal of ordering “custom fit” clothing online in the first place.
Busy people order online because they do NOT want to spend additional time researching tailors, making appointments, traveling across town, attending fittings, and managing alteration logistics themselves. If the solution to a failed “perfect fit” product is essentially “go find a tailor to fix it,” then what exactly did I pay the company for?
That process was another disaster.
I was given tailoring partner options, but I had to research contact information myself. Two never even responded to my emails. I eventually visited a tailor in Regensdorf who did not acknowledge the company or their reimbursement procedure. I paid out of pocket and then had to send multiple follow-up emails just to get reimbursed.
And after all that, the tailoring itself was unsuccessful (as anticipated). Tightening poorly designed trousers does not suddenly create a flattering piece of clothing. The underlying design still looked wrong.
So in the end:
I wasted over CHF 500
The company reportedly spent hundreds more on alterations.
I still have four unwearable pairs of pants that I have never worn once.
What frustrated me most was the complete lack of ownership or meaningful customer care. At one point I even suggested sending the trousers back as a learning experience for the company because the designs were so poor. No refund was offered. I was instead told perhaps I could “donate” them.
This experience made me feel that the company’s tailoring and fit process was not sufficiently refined despite the aggressive “perfect fit guaranteed” marketing.
Communication was also unnecessarily frustrating. All communication went through the same generic company email address, making the process feel impersonal, disorganized, and exhausting.
Extremely dissatisfied. I would never order from this company again.
I would also be interested to know whether other customers had similar experiences regarding the company’s “perfect fit” claims, alteration process, or refund handling.
20 maja 2026
Opinia niezależna
Odpowiedź od Sumissura
Hi Brianna,
I’ve read your review very carefully, and I genuinely want to apologise for the experience you’ve had with us. I can completely understand how upsetting and exhausting this situation must have been for you after investing so much trust, time, energy, and money into these orders.
What makes your feedback especially painful to read is that you clearly gave us many opportunities throughout the process to understand the real issue you were experiencing. As you explained, this was not simply about minor sizing adjustments, but about how the trousers actually looked, felt, and complemented your body shape overall. I truly understand your frustration in feeling that the core concerns you raised were not fully understood or addressed in the way you expected.
I’m also very sorry for the additional inconvenience caused by the tailoring process itself, the lack of responsiveness from some partners, the reimbursement complications, and the feeling that you were left managing everything on your own. That is understandably frustrating, especially when the purpose of made-to-measure clothing should be to make life easier, not more stressful.
Most importantly, I’m sorry that our communication and overall handling of the situation left you feeling unsupported and unheard. That is never the experience we want anyone to have with our company.
I have personally requested your contact details internally because I would truly appreciate the opportunity to speak with you directly and review your case properly myself. Your feedback is incredibly valuable, and I would like to better understand everything that happened and see how we can approach this situation more thoughtfully.
Thank you again for taking the time to explain your experience so openly, and please accept my sincerest apologies for the disappointment caused.
Jonathan Blasco
Senior Experience Manager
Your order 55070526 has been sent!
Your order 55070526 has been sent!
I ordered two shirts costing £125 inc shipping on 02/05/26. It is now 16/05/26
I’ve received the above message stating that they have been sent. Tried contacting the company requesting some sort of time line but they are out of the office.
This is unacceptable.
16 maja 2026
Opinia niezależna
Odpowiedź od Sumissura
Hi Sarah,
I completely understand your frustration, especially when tracking information does not appear to update clearly and it feels difficult to know exactly where your order is.
I am very sorry for the concern this caused you. We do send order and shipping updates throughout the process, but I also understand that these messages can sometimes be missed, filtered into spam, or simply not provide enough reassurance when the tracking itself has not yet updated.
I have reviewed your case personally, and I can confirm that your order was already in transit at the time of your review. In some international shipments, tracking updates only become active once the parcel reaches the destination country and receives its first local carrier scan, although I fully understand how confusing and frustrating that can feel from the customer side.
Thank you for taking the time to share your feedback. It helps us improve how we communicate delivery progress more clearly.
Jonathan Blasco
Senior Experience Manager
Customer Service is Top Notch
I used Hockerty previously for a custom trench coat and it came out perfectly so I decided to try the more challenging dress shirts/pants combo. I ordered before the chinese new year to ensure I would get the shirts in time for an event. However, I got a notice that due to a delay in the pants, the shirts wouldn't be there on time. I reached out to the customer service folks and they split the shipment and got my shirts to me before my event. When the pants came, they didn't fit correctly - I'm stupidly shaped. I went back to customer service again and they gave me additional help getting the measurements right and asked me to take pictures during the process to inform their tailors. Just got the remade products and they are absolutely perfect. These guys are now OFFICIALLY my go to for everything. Who knows - maybe I'll try shoes next. Quality is top notch. Service wouldn't quit till everything was perfect. I'd give them 6 stars if I could.
14 maja 2026
Opinia niezależna
Odpowiedź od Sumissura
Hi Brian,
Wow, thank you so much for this amazing feedback! 🌟 We’re thrilled to hear your trench coat experience led you to try our shirts and pants — and that our team could make everything fit perfectly for you, even with a “stubborn” shape 😉.
We’re especially happy our customer service could step in to split shipments and guide you through the remakes. Your patience and detailed collaboration really made a difference. Hearing that you now officially consider us your go-to for everything truly makes our day!
Shoes, you say? Challenge accepted 😄. We’ll be ready whenever you are. Thank you again for trusting us with your style — we can’t wait to help you dress the real you, from head to toe.
Cheers,
The Hockerty team
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