Sumissura Recenzje 

3216
Wynik TrustScore: 4 na 5

3,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

If i could give it 0 I would. They made a suit for my wedding- the fit was awful so they made it again and yet again the fit was terrible. They agreed that it didnt fit correctly and told me to get a... Zobacz więcej

Oceniono na 5 z 5

Meine erste Bestellung bei summissura und ich freue mich sehr darüber. Die erste Anfertigung war nicht so wie erhofft, Irgendwie waren die Maße nicht richtig, nach kurzer Email und der Schilderung des... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

While I haven't yet received any products from the relatively new label Sumissura.com / Hockerty.com—and therefore cannot assess or comment on the quality—I can say that the website is designed wit... Zobacz więcej

Oceniono na 5 z 5

und Schnitte. Mittlerweile habe ich 5 Blusen und eine Hose von Sumissara und bin sehr zufrieden damit. Das einzige ist, dass ich bei den Blusen gerne die Länge selbst bestimmen würde, bzw. wenigst... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą damską
  2. Krawiec – szycie na miarę
  3. Sklep z odzieżą wieczorową
  4. Sklep z odzieżą dla puszystych

O Sumissura

Napisane przez firmę

Dress the Real You

In a world where the fashion industry forces people to fit into boxes, Sumissura exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness

Know more about us


Start designing now

Discover how we bring technology and craftsmanship together

Women's Suits Dress Shirts
Custom Jeans Women's Blazers
Custom Shoes Women's Tuxedos

At Sumissura, we champion the art of personal expression through bespoke fashion. We stand against the tide of one-size-fits-all, advocating for individuality, inclusivity, and sustainability in every piece we craft. Our mission is to ensure you feel confident and unique, with garments tailored not just to your measurements, but to your personality.

Explore our exclusive collections:

  • Businesswear for the modern professional woman, where style meets functionality.
  • Wedding Suits designed to make your special day truly unforgettable.
  • Pantsuits that offer a blend of chic versatility for any occasion.

We are committed to a zero-waste philosophy, embracing a made-to-order model to ensure every garment is crafted with purpose. This approach guarantees a perfect fit, while also contributing to a healthier planet by minimizing waste and promoting sustainable practices.

Join over 350,000 satisfied customers who have embraced the magic of custom-tailored fashion. With Sumissura, you don't just wear a garment—you make a statement. A statement of your individuality, your style, and your values.

Discover the joy of clothes that are made to fit you, not the other way around. Because at Sumissura, we don't just dress bodies—we dress the real you.

Sumissura Made to Measure

Napisane przez firmę

Sumissura believes a unique wardrobe should be accessible to everyone.
Our mission is simple: to give people the freedom to choose their own style and reveal their personality through their outfit. Every day. At an affordable price.

Perfect Fit Guarantee

If it does not fit you, we remake it for you

If it does not fit you, we remake it for you
All Sumissura garments are hand-made under strict quality control to provide you a perfectly fitted garment. In rare occasions your product may not have the right fit - that's why we created the Perfect Fit Guarantee. Because we know that fit matters. If, against all odds, your garment does not fit you properly we will cover some of the alteration costs made by your local tailor or, alternatively, we will make a new garment for you

Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 99% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(3216)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 434

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Great experience

It was great sending my suit to my email and saving it. Building the suit was easy. I wish before I checked out that I could have reviewed the everything to double check it.

29 marca 2026
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Odpowiedź od Sumissura

Hi Katherine,

Thank you so much for your kind feedback — we’re really glad to hear that you enjoyed the process of building your suit and saving it for later.

I completely understand your point about wanting a final review before checkout. That extra moment to double-check everything can make a big difference, and your suggestion is very valuable to us. We’ll definitely take it into account as we continue improving the experience.

Thanks again for sharing this with us — and for trusting us with your suit.

Jonathan Blasco
Senior Experience Manager

Oceniono na 5 z 5

great at answering questions

They were great at answering all my questions about the jeans I was buying for my mother.

22 marca 2026
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Odpowiedź od Sumissura

Hi Sally,

Thank you so much for your kind words.

We’re really glad to hear that our team was able to help you with all your questions — especially for something as important as choosing the right jeans for your mother.

If you ever need anything else, we’ll be here for you.

Jonathan Blasco
Senior Experience Manager

Oceniono na 2 z 5

Gute Idee, Umsetzung stark verbesserungsbedürftig

Die notwendigen Maße müssen noch per Hand ermittelt und im System eingegeben werden. Dies sollte mittlerweile per KI und Handy wesentlich genauer funktionieren- aber gut. Die Konfiguration der Kleidung ist sehr einfach, Stoffproben kann man bestellen, soweit so gut. Ich bin zugegebenermaßen eine große Frau mit üppigen Maßen, habe demzufolge keinen engen Schnitt gewählt und wartete rund 4 Wochen - was ankam passte vorne und hinten nicht. Die Ärmel des Blazers waren zu lange, der Blazer an sich ebenfalls und stand am Po ab. Die Hose war viel zu eng, obgleich im Marlene-Stil bestellt. Ich wurde zu einer Schneidermeisterin gesandt, die mir zum einen den Eindruck bestätigte aber auch die Richtigkeit der Maße bis auf zwei kleinere Änderungen am Blazer. Nachdem ich den Anzug wieder zurückgeschickt habe, dauerte es wieder ca 4 Wochen - zu spät für mich, ich kaufte für die Veranstaltung einen Anzug von der Stange. Dieses Mal km ein Blazer, der zwar irgendwie passt, aber modisch nicht dem Modell entspricht, das bestellt war. Eine Hose, die wieder nicht dem Stil entsprach, der bestellt war und dieses Mal viel viel zu groß war (bei gleichen Maẞen). Ich wurde wieder zur Schmeidermeisterin gesandt, die übrigens sehr gefragt ist und wunderschöne Stücke fertigt. Sie ha ihr bestes gegeben - aber der Anzug wird nicht mein Lieblingsanzug. Mir scheint, die Schnitte sind nicht wirklich ausgereift und die Anpassung der Größen ist wirklich noch eine Herausforderung für das Unternehmen. Die Mitarbeitenden beim Kunden-Service sind jederzeit zuvorkommend. Ich würde hier nicht mehr bestellen, sondern lieber einen Anzug ggfs zu groß kaufen und vor Ort anpassen lassen. Das Schreiben, Retournieren, Herumfahren empfinde ich als umständlich - ehrlichweise habe ich deutlich mehr Passform als von der Stange erwartet. Mit KI-gestützten Prozessen müsste in 2026 ein deutlich besseres Ergebnis möglich sein. Schade.

6 lutego 2026
Opinia niezależna
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Odpowiedź od Sumissura

Hallo,

vielen Dank, dass Sie sich die Zeit genommen haben, so ausführliches und ehrliches Feedback zu teilen. Es tut mir sehr leid zu hören, dass das Endergebnis trotz des Aufwands und der Geduld nicht Ihren Erwartungen entsprochen hat.

Ich kann absolut nachvollziehen, wie frustrierend es sein muss, wenn Passform und Stil nicht mit dem übereinstimmen, was bestellt wurde – besonders nach mehreren Anpassungsversuchen.

Unsere Maßsysteme basieren auf sehr präzisen Schätzmodellen, die über viele Jahre hinweg entwickelt und optimiert wurden. Gleichzeitig bieten wir die Möglichkeit, Maße manuell anzupassen, um individuellen Bedürfnissen besser gerecht zu werden. Dennoch ist es offensichtlich, dass wir in Ihrem Fall nicht das gewünschte Ergebnis erzielt haben.

Was die Lieferzeiten betrifft, haben Sie ebenfalls recht: In letzter Zeit kam es vereinzelt zu längeren Produktionszeiten, auch wenn diese innerhalb Europas normalerweise bei etwa 3 Wochen liegen. Es tut mir leid, falls dies Ihre Erfahrung zusätzlich beeinträchtigt hat.

Ich möchte Ihren Fall gerne im Detail prüfen, um daraus zu lernen und zu sehen, wie wir Ihre Erfahrung noch verbessern können. Wenn Sie einverstanden sind, teilen Sie mir bitte Ihre E-Mail-Adresse mit, damit ich Sie persönlich kontaktieren kann.

Vielen Dank nochmals für Ihr Feedback – es hilft uns wirklich, besser zu werden.

Mit freundlichen Grüßen,
Jonathan Blasco
Senior Experience Manager

Oceniono na 1 z 5

Ordered, nothing, promises, nothing

Ordered two packs of samples and 6 weeks later they have not arrived. Website states 1-2 weeks. Tried to raise a ticket for a refund but couldn’t as the items had not been dispatched. Sent a message asking for a refund, no reply a week later. It is too late now to order anything for my wedding and, honestly, have zero trust in this company. Please can I have my refund?

EDIT: two weeks after promising a refund, nothing. Basically stole my money. What a scam.

29 marca 2026
Opinia niezależna
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Odpowiedź od Sumissura

Hello Jake,

I’m really sorry to read about your experience, especially with such an important occasion coming up. I completely understand how frustrating this must be.

What you describe is very unusual — sample packs are typically delivered within the expected timeframe, so it’s clear that something has gone wrong here. Please accept our sincere apologies for both the delay and the lack of response to your message.

Of course, we will proceed with your refund. I’ll personally take care of this for you — could you please share your email address with me so I can contact you directly and resolve this as quickly as possible?

Thank you for bringing this to our attention, and again, I’m very sorry for the inconvenience caused.

Kind regards,
Jonathan Blasco
Senior Experience Manager

Oceniono na 5 z 5

I have not yet

I have not yet. Hawe to wait for my first order ready.

21 marca 2026
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Odpowiedź od Sumissura

Hello Karol,

Thank you for your message.

We understand — the waiting is always the hardest part 😊 Especially with made-to-measure garments. We truly hope your first order will be worth it once it arrives.

If you have any questions in the meantime, feel free to reach out anytime.

Jonathan Blasco
Senior Experience Manager

Oceniono na 5 z 5

Being able to find a place where I…

Being able to find a place where I could build my own dress

28 marca 2026
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Odpowiedź od Sumissura

Hi Laura,

Thank you for your feedback.

We’re really happy to hear that you enjoyed being able to design your own dress — that creative freedom is exactly what we want to offer.

We hope the final result feels just as special as the process of creating it.

Jonathan Blasco
Senior Experience Manager

Oceniono na 5 z 5

Ich habe eine Bluse bestellt

Ich habe eine Bluse bestellt. Der Sitz ist perfekt. Pünktliche Lieferung vielen Dank dafür.
Heidemarie Mauritz

27 marca 2026
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Odpowiedź od Sumissura

Hallo Frau Mauritz,

vielen Dank für Ihr schönes Feedback.

Es freut uns sehr zu hören, dass die Bluse perfekt sitzt und pünktlich bei Ihnen angekommen ist — genau so soll es sein.

Vielen Dank für Ihr Vertrauen!

Jonathan Blasco
Senior Experience Manager

Oceniono na 2 z 5

I had a custom suit sitting in my cart…

I had a custom suit sitting in my cart for a few days. I went to purchase today not realizing that the self fabric had changed without me doing it. I found a way to change it before the order started production. The fabric I originally wanted was not listed anymore, so I assume that's why my fabric defaulted to a different color. But it was stressful. I found a decent substitute. Also, there is a customer service link offered by the AI bot that goes to a 404 error dead page.

25 marca 2026
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Odpowiedź od Sumissura

Hi Ryann,

I’m really sorry for the confusion and stress this situation caused you while placing your order. I completely understand how frustrating it must have been to see the fabric change unexpectedly, especially after having your preferred option selected.

Thank you as well for pointing out the issue with the customer service link — that’s clearly not the experience we want to provide, and we’ll review it immediately to fix it.

I’d really like to look into your specific case in more detail and make sure everything is correct with your order. I’ll be reaching out to you directly to better understand what happened and to ensure everything is on track.

Thank you for bringing this to our attention — it genuinely helps us improve.

Best regards,

Jonathan Blasco
Senior Experience Manager

Oceniono na 5 z 5

Love my shirts

Love my shirts. Amazing fit, fabric, choices. Loved them so much I just ordered a dress. My new go to.

17 marca 2026
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Odpowiedź od Sumissura

Hi Phyllis,

Thank you so much for your kind words! 💛 We're thrilled to hear that your shirts fit perfectly and that you love the fabrics and choices. We can’t wait for you to try your new dress — sounds like it’s going to be another favorite in your wardrobe!

Welcome to your new go-to pieces. ✨

With love,
The Sumissura team

Oceniono na 5 z 5

Great selections of fabrics and styles for suits, blazers and shirts/blouses

I love the selection of styles and fabrics available for suits, blazers and shirts/blouses. I also like the customized fit! I don't have a body that fits well into off the rack blazers/suit jackets so if I want to look good I need custom made jackets. Sumissura provides the customization I need! I previously bought a suit, a blazer, slacks and shirts from them... but, have dropped some significant weight since then, which gives me the opportunity to buy new things!

24 marca 2026
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Odpowiedź od Sumissura

Hi Ann,

Thank you so much for sharing your experience! 💛 We’re thrilled that our customized fit has made such a difference for you — there’s nothing like clothing that truly celebrates your shape. Congratulations on your weight loss journey! 🎉 We can’t wait to help you create your next set of perfectly fitting suits, blazers, slacks, and shirts — it sounds like your wardrobe refresh is going to be amazing.

With love,
The Sumissura team

Oceniono na 2 z 5

I needed a suit for an interview

I needed a suit for an interview. I measured three times, watching the video as I did. The pants came ill-fitting, too large and baggy. I reached out to the indicated seamstress, who told me she was booking out over two months. I pinned the back of the waistband to survive the day. HOWEVER, the seam between the legs (this website won't let me use the technical term) split during the day of my interview. I later took the pants to a tailor for adjustments and to fix the seam, which he did. However the seam split again the second time I wore them. The jacket is fine, although a button has fallen off. Just really not great quality.

30 czerwca 2025
Opinia niezależna
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Odpowiedź od Sumissura

Hi Carey,

I’m really sorry to read about your experience, especially considering how important that interview day was for you. Dealing with fit issues is already frustrating, but having the seam split not once but twice is absolutely not acceptable, and I completely understand your disappointment.

I also regret that you couldn’t find a timely solution before your interview — that’s definitely not the experience we want to provide.

I’d really like to review your case personally and understand exactly what happened here, as I’m currently unable to locate your order with the information available.

Could you please share your order number or the email address used for the purchase? I’ll take care of everything from there and make sure we find a proper solution as quickly as possible.

Thank you for bringing this to our attention.

Jonathan Blasco
Senior Experience Manager

Oceniono na 5 z 5

My review is for my ordering process

My review is for my ordering process. It was so fun to choose from all the selections. Measurements were made so easy by AI and then I just had to confirm them by watching the short videos on how to properly measure. Almost all the measurements were correct. Only two needed adjustment. So now I’m excited as I wait to see how my final product comes out and fits!

20 marca 2026
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Odpowiedź od Sumissura

Hi Susan,

Thank you so much for sharing your experience with the ordering process—it’s wonderful to read 💛

We’re so happy to hear that you had fun designing your garment! That’s exactly the experience we want to create: giving you the freedom to explore styles and make something truly your own. And it’s great to know that the measurement process felt easy and intuitive—that balance between smart technology and your personal input is what helps us get as close as possible to the perfect fit.

How exciting that everything is now in progress! ✨ We can’t wait for you to receive your piece and see how it fits. And of course, if anything isn’t just right, we’ll be right here to make it perfect.

Thank you again for trusting us—this is just the beginning 😊

The Sumissura team

Oceniono na 5 z 5

Agréable surprise

Tombée par hasard sur ce site, j'ai commandé sans trop en attendre... et bien hyper agréable surprise !
J'ai commandé un tailleur veste pantalon : tissus d'excellente qualité, la coupe correspond exactement à ce que j'avais demandé, je l'ai reçu un peu grand, mais en raison des mensurations que j'ai indiqué trop larges par peur que ce soit trop petit.

Mais les reprises sont simples j'ai réussi à reprendre le pantalon moi-même avec ma machine à coudre et mon niveau débutant.

Les délais sont long, mais tenus, j'ai même reçu ma commande 10 jours avant la date annoncée.

Je recommande ce site, le rapport qualité/prix est vraiment excellent !

20 marca 2026
Opinia niezależna
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Odpowiedź od Sumissura

Bonjour Jeanne,

Merci beaucoup pour votre message, il nous fait vraiment plaisir 💛

Quelle joie de lire que votre expérience a été une “agréable surprise” ! C’est exactement ce que nous souhaitons : dépasser les attentes et vous offrir des pièces qui vous ressemblent vraiment.

Nous sommes ravis que la qualité du tissu et la coupe aient été à la hauteur de vos attentes. Et merci aussi pour votre transparence concernant les mensurations — cela arrive parfois, et c’est justement tout l’avantage du sur-mesure : pouvoir ajuster facilement pour arriver au résultat parfait. Bravo à vous pour les retouches, surtout avec un niveau débutant, c’est impressionnant 👏

Concernant les délais, nous faisons toujours de notre mieux pour les respecter (et même les devancer quand possible ✨), tout en garantissant un travail artisanal soigné.

Merci encore pour votre recommandation et votre confiance. Des clientes comme vous font partie de ce qui rend notre communauté si spéciale.

À très bientôt pour une nouvelle création 😊

The Sumissura team

Oceniono na 4 z 5

Measurement, and experience so far

I’ve only just placed my order, so I can only speak to my experience using the site so far. Overall, the process was smooth, and I really enjoyed selecting the fabric and style. There were plenty of great options, and I was very happy with the selection available. Love that there's a wide leg option!

That said, I did run into a bit of confusion in the measurement section. There wasn’t an option to input hip measurements, only waist and stomach, which didn’t quite work for me since - like many woman - my hips are a significantly different size from the rest of my midsection. I would think a company designing suits for woman would account for this. I also noticed there was no inseam measurement, only outer leg length, which made me a little unsure about how the pants will fit.

Additionally, it would have been helpful to have a space for notes. I had originally planned to wear heels with the suit and wanted to mention that so the pant length could be adjusted accordingly. It’s not a major issue, as I’ve since decided on flats, but it would still be a useful feature.
Overall, a positive experience so far, with just a few small improvements that could make the process even better.

20 marca 2026
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Odpowiedź od Sumissura

Hi Aria,

Thank you so much for taking the time to share your first experience with us—this kind of detailed feedback is incredibly valuable 💛

We’re really happy to hear that you enjoyed the design process and our fabric and style selection (and yes—wide leg options are here to stay! ✨). Creating your own garment should feel exciting and empowering, so it’s great to know that part delivered.

At the same time, you raise very valid points—and you’re absolutely right to expect that made-to-measure clothing fully considers different body shapes. Our sizing algorithm actually takes multiple proportions into account behind the scenes, even when only a few inputs are required, but we completely understand how not seeing fields like hip or inseam measurements can feel limiting or unclear. Your feedback here makes total sense, and we’ll make sure it’s shared with our product team as we’re always working to improve clarity and confidence during the process.

The note about having a comment section is also a great suggestion. Little details—like planning to wear heels—can make a big difference in the final fit, and giving you a space to share that is something we’re actively looking into improving.

If once you receive your suit anything doesn’t feel quite right, remember that we’ve got you covered with our perfect fit guarantee—we’ll make sure it fits you just the way it should.

We’re excited for you to receive your first piece and hope it’s just the beginning of many more 💫

The Sumissura team

Oceniono na 5 z 5

Extremely satisfied!

The Sumissura team has been extremely responsive to my questions and excellent at crafting the clothes I ordered over the past two years, going the extra mile to ensure my complete satisfaction. I’m very happy with the clothes custom-made for me by Sumissura and plan to order more. The lookbooks with details on the fabrics in the photos are extremely helpful. I have ordered several blazers in colour/fabric combinations I would not have been able to find in stores. Swatches are available for many of the fabrics. I haven’t yet needed to order any before selecting fabric but may do so for some future items. TIP: the detailed information on each fabric specifies, among other things, the weight of the fabric - pay attention to the weight to ensure you don’t select a fabric too light for winter or too heavy for summer. The website navigation/structure could be improved, but overall, I am delighted with Sumissura.

11 marca 2026
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Odpowiedź od Sumissura

Hi Greta,

Thank you so much for this thoughtful and detailed review—it truly means a lot to us 💛

We’re delighted to hear that you’ve been happy with your garments over the past two years and that our team has been there for you every step of the way. Going the extra mile is exactly what we strive for, so knowing you’ve felt supported makes us incredibly proud.

It’s also wonderful to hear how much you’re enjoying the creative freedom—those unique blazer combinations are exactly what Sumissura is all about: helping you design pieces you simply wouldn’t find anywhere else. And thank you as well for highlighting the fabric weight tip! That’s such valuable advice for other customers, and we love seeing our community share insights like this.

We also really appreciate your honest feedback about the website navigation. We’re continuously working to improve the experience, and comments like yours help guide us in the right direction.

We can’t wait to create your next pieces ✨

The Sumissura team

Oceniono na 5 z 5

Great fabric, design, and service

Great fabric, great design, great service.

19 marca 2026
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Odpowiedź od Sumissura

Hi Julie,

Thank you so much for your lovely feedback 💛

We’re thrilled to hear that you’re happy with the fabric, the design, and the service — that’s exactly the experience we strive to deliver with every piece we create.

It means a lot to have you as part of our community!

The Sumissura team

Oceniono na 4 z 5

Fiduciosa di una realizzazione riuscita…

L’unica a darti la posibilità di creare una vestibilità su misura con gli algoritmi grafici da casa

19 marca 2026
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Odpowiedź od Sumissura

Ciao Patrizia,

grazie di cuore per la tua recensione 💛

Ci fa davvero piacere sapere che apprezzi la possibilità di creare capi su misura comodamente da casa. È proprio questo il nostro obiettivo: unire tecnologia e artigianalità per offrirti un’esperienza unica, dove sei tu a decidere ogni dettaglio e la vestibilità è pensata davvero per te.

Grazie per far parte della nostra community!

The Sumissura team

Oceniono na 5 z 5

They communicated with me right away…

They communicated with me right away when I was having difficutly with my order

18 marca 2026
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Odpowiedź od Sumissura

Hi Pamela,

Thank you so much for your kind words 💛

We’re really happy to hear that our team could support you quickly when you needed help — that’s exactly the experience we aim to provide. Making sure you feel guided and confident throughout your journey with us is truly important.

If you ever need anything else, we’re always here for you!

The Sumissura team

Oceniono na 5 z 5

Hi there the experience was wonderful

Hi there the experience was wonderful, I was in communication with Jonathan Blasco the whole time who guided me throughout. He was so helpful and kind very good work. Thank you and can’t wait to get them.

17 marca 2026
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Odpowiedź od Sumissura

Hi Miss Ohene,

Thank you so much for your kind words! 🌸 We’re thrilled to hear that Jonathan made your experience so smooth and enjoyable. Your excitement is contagious — we can’t wait for you to receive your custom pieces either!

Enjoy your perfect fit, and thank you for being part of the Sumissura community.

With love,
The Sumissura team

Oceniono na 1 z 5

Keine Empfehlung!

Leider hat sich der Einkauf für mich gar nicht gelohnt. Ich habe jetzt 2 Blusen &1 Hose die gar nicht passen. die Hose lässt sich nach aussage von 3 Schneiden auch gar nicht anpassen. Der kontakt zum Kundenservice gestaltet sich dazu auch sehr schwer. Ich hatte mich gefreut so einen Anbieter zu finden. Leider ist auch das Material eher Minderwertig. Für den Preis habe ich mehr Qualität erwartet.

14 listopada 2025
Opinia niezależna
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Odpowiedź od Sumissura

Hallo Katja,

es tut mir sehr leid zu lesen, dass deine Erfahrung mit uns so enttäuschend war und weder die Passform noch die Qualität deinen Erwartungen entsprochen haben. Gerade bei maßgefertigter Kleidung ist es unser Anspruch, dass jedes Stück perfekt sitzt – umso mehr bedaure ich, dass dies bei dir nicht der Fall war.

Ebenso möchte ich mich dafür entschuldigen, dass der Kontakt mit unserem Kundenservice für dich so schwierig war. Das entspricht ganz und gar nicht dem Service, den wir bieten möchten. Aktuell konnten wir deinen Fall intern noch nicht eindeutig zuordnen, daher ist es möglich, dass deine Anfrage uns nicht korrekt erreicht hat.

Ich werde mich umgehend persönlich darum kümmern und dich direkt kontaktieren, um schnellstmöglich eine passende Lösung für dich zu finden.

Vielen Dank, dass du dir die Zeit genommen hast, uns darauf aufmerksam zu machen.

Jonathan Blasco
Senior Experience Manager

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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