Stratstone Recenzje 30 402

Staff are so helpful, lovely family feeling to the place.

Cancelled my order less than 24 hours after the purchase as I decided I didn’t want to do PCP. Still wanted a car just through another payment option. The salesman was very rude on the phone telling me “it’s not that easy” when I asked to cancelled, although I was well within my rights and the 14 day cancellation window. 4 weeks after the cancellation and confirmation email I am yet to receive my deposit back. I’ve called the garage on numerous occasions for the sales manager to be always busy and still no deposit back into my account. A thousand pounds is a lot of money to anyone but to this crowd it’s not worthy of attention it would seem
I wouldn’t recommend this garage to anyone , totally untrustworthy.

A great experience finding the perfect car

My last purchase was more than successful, really so happy to have been with the dealership for so long. Gil Da Silva has followed with me all the steps for my purchase, my car is beautiful. Gil is really focused on details and emotions, that is really gift. That is why I have been so many years with that dealership because all issues are dealt with, never ignored.

Thanks again to the guys at Stratstone Mini Chesterfield. Especially Jake, Hannah and Craig. 4th mini from these guys now and each time I receive the best service!!

I had my bmw in for an issue with the sunroof, paige organised the whole issue well at short notice as well, a loan car would have been nice but as mentioned, at short notice it wasn't an issue. This was at chesterfield bmw branch.

Had my car in workshop for over a month

The greeting and warmth of Faye and Sharon on Reception was like being greeted by a long last family member. They are great exemplars of great service.

AVOID Stratstone Land Rover Milton Keynes AT ALL COSTS — unless you truly don’t value your peace of mind. This applies to both their sales and service teams.

In March 2024, I approached them with my own build specifications for a brand-new 2024 model. The car was meant to mark my birthday in May, but that experience was completely ruined. When the car arrived, it had the wrong specifications, something they themselves hadn’t even noticed until I pointed it out. After weeks of back-and-forth, they eventually sourced another vehicle in June 2024 with the correct specifications, but in a different colour. I felt I had no real choice but to accept it. On top of that, I was pressured into purchasing an £800 body care package, with assurances it would cover issues like bird droppings.

When I later tried to use this body care product after bird droppings damaged my car, I was told it was handled by a third party (Jewelultra). Upon contacting them, I was informed they no longer provided services for Stratstone Land Rover Milton Keynes. In effect, I paid £800 for a product I couldn’t even use.

In February 2026, I received a recall notice for a passenger airbag replacement and was asked to book the car in. I explained that I work weekdays and requested a weekend appointment. On 4th February 2026, they booked me in for Saturday 11th April 2026, with a courtesy car arranged, and collection scheduled for 18th April. I received email confirmation the same day. I even called on 10th April to reconfirm, and everything was assured.

However, when I arrived at 8:15am on 11th April after arranging childcare and adjusting personal commitments, including a birthday event I was told the required part was not available. No prior notice, no cancellation call, nothing despite my confirmation call the day before. The staff member I spoke to was dismissive, asked who I had spoken to previously, and casually mentioned she had been “planning to call me.” When exactly?

What made matters worse was the complete lack of professionalism and empathy staff were even laughing during the interaction. I asked to speak to a manager and was initially told none were available. As I was leaving, I noticed an office with staff inside, went in myself, and requested to speak to someone. A manager named Trinity eventually spoke with me but came across as patronising. She said she would investigate and call me back failed to do so as expected of them.

Overall, this dealership demonstrates a serious lack of professionalism, accountability, and basic customer respect. Avoid at all costs.

I enquired about a car online and received only a video of the vehicle—no phone call or email. I followed up twice by both phone and email but received no response. I was interested in buying an X5 and was ready to proceed, but it seems they simply don’t care about potential customers. I was also told I would receive a callback, which never happened. Terrible service and I would not recommend them.

Audi Wolverhampton I have found to be very helpful

A brilliant team from start to finish. Everyone pulling in the same direction, while working together. You a have an excellent team in place at Colchester. Thank you and I would recommend to friends and family. 5 star service. 👍⭐️👍⭐️

Stellar service, I got from Mercedes Colchester.. staff are very friendly.
They just do their job.
The best branch of mercedes i have ever been.

The staff who assisted us Edi and Chris worked late and were patient
thankyou

exceptional service and the reassurance of genuine parts and warranty - wouldn't consider anything less with my car. 10 years of using the Porsche dealership in Cambridge and always been exceptional - Staff on the service could not be more helpful - one fells like part of the family..

On a trip over from Germany, where I live, my Velar suddenly decided to show a red engine problem light 🤯. Managed to crawl the car to Statstones Tottenham workshop where Keeley and her team did their very best to get me back on the road. Sadly the problem wasn’t quite as easy as expected and it took a little bit longer than we thought. Throughout the whole process communication was open and honest, and for me the whole experience, stressful as it was, was made comfortable by the way the staff handled me. After leaving the car there, Omar even gave me a ride free of charge to the local tube station where I could continue my journey. My car has now been picked up and it is making its way back to Germany. Thank you, Stratstone Tottenham team.

A big thankyou to stratstone bmw Doncaster
I'm 250 miles by road from Doncaster and was wondering how things would work out, needent have worried because Jade Hudson was outstanding and easy to deal with, she even delivered my i5 m60 to Milton Keynes in outstanding condition and even charged my car as well for my journey home
The team at bmw Doncaster deserve a 5 star review, I can highly recommend them if you would like a great experience buying from bmw main dealer

Avoid !! From Huddersfield Branch!!
First of all ripping off customers services very low none experienced staff members I left car for diagnostics it take to get back like whole one month and each time you called and asking answer is we are working on we will call you back once we get answer for engineering they useless and very dirty after one month get car back still lots of warning ⚠️ lights on dashboard even we told them what’s issue still no result we been charged over 4.500£k and still waiting another part which will cost separate another 1.500£k still no response either of this engineer who ever did work on car whole finder print with all oily hand 🤚 all over the car the give back car with lots of issues even we spend 4.500£ k no matter what the issue was they had time like whole bloody month to build brand new car again but these people are honestly useless worthless and very dirty working who ever does on car work I wish I could share whole car video after we get back waiting all this time and spend all this money still lots of issues shows on dash plus they couldn’t even do valeting car or just wash 🧼 from outside give car back clean never ever had experience in my life like this the money we spend we could get another car but with this people answer the still saying they need to more work on it and another month or two to keep the bloody car unbelievable servis all promises left empty waiting time costing money worthless place and people
My best advice who never been there just avoid avoid avoid !!!!

The member of staff made the experience perfect, prompt service, very attentive and personable. Kiera absolutely gave me confidence in the service Mercedes were providing and went above and beyond updating me on the progress and speaking to my daughter who is having problems with her Mercedes arranging for a diagnostics to be carried out. Two happy customers. Kiera also took the time to show me a couple of new models as I am looking at changing my car this year - she was interested in my experience being a positive one and certainly knows your products.