Stratstone Recenzje 30 402

Crap company. Never fix things on time and when they do fix the car it usually fails soon after.

First time failed on the forecourt when leaving.

Second time the brand new fuel hose came off and spilled diesel all over the M1. Highways agency now seeking payment for the cleanup.

Avoid this dealer.

Rang several Mercedes dealers and quite honestly Shihad from MB LAKESIDE was the only one keen for my business and his knowledge on product was bang on.
My local dealer the opposite so that’s why I spent my money with him and them and will do so again.Car as presented was lovely and very happy all round with the service.

Lola was a great contact throughout the process! Very helpful in organising delivery date and friendly and personable over the phone plus followed up quickly via email to confirm the details too - thanks again

Engine blew up 5 miles after being fixed by Audi. After that only lies and broken promises. Would not recommend even to my enemies.

Always a helpful team and very professional, thank you

Jordan gave excellent prompt service and was very knowledgeable and responsive.

Thank you to zoe in seevice

Friendly, welcoming staff. Clear explanation of the options available without undue pressure to accept. Overall a pleasant car buying experience.

Never again you need to call me to hear my experience

After the initial welcome as it was my birthday and hoping to collect my new car the experience went down hill. I was asked to sign off documents when I had not seen the cat, after being at the dealership for over an hour! It took a further 30 minutes for the car to be made available for inspection and then there were issues with how it had been prepared with dust on the inner doors and dirty/leaves under the bonnet.
After this was sorted the car then had a fault before I had driven off the forecourt and I had to leave the dealership in a loan car.
Poor on behalf of Stratstone and poor by JLR product.

Buying a car the should feel as precision-tuned as the car itself, and I’m thrilled to say my experience was exactly that.
​Performance Beyond
​From start to finish, I’ve been extremely happy with every aspect of the process. Buying a car often comes with high expectations, and the team managed to exceed them at every turn. The communication was seamless, the timeline was respected, and the attention to detail made the entire journey feel truly premium.
​I want to give a massive shout-out to Patrick Hey and Jon Hesson.
​Patrick was instrumental in keeping things moving and ensuring everything was handled with total professionalism.
​Jon Hessian’s expertise and approach made the transition into the car smooth and incredibly exciting.
​The progress of the deal was handled with a level of care that gave me complete confidence. If you’re looking for a stress-free, top-tier buying experience, these are the guys to see.
​I couldn’t be happier with the new ride!

Great service , I was updated with progress daily with work

Had a bad experience 2 years ago so was wary about going back . However they fully surpassed my expectations. Great customer service and was made to feel very welcome

Very good customer service, very helpful. Good location easy to find.

Helpful service advisor

Jasmine was very helpful

Very good people to help when we needed it

I just want to thank nick for 1000% percent above and beyond service i have searched high and low for a part and only stratstone bmw hull have stock of the part in the whole country but not only did he make sure my order was kept aside for me he dropped it to me on his day off as he happened to be 145 miles away from his area and was in my area cant thank him enough absoulute top guy thank you nick credit to your company

Fantastic service from Neil and Mike at Doncaster branch

Good experience with Porsche generally, however not allowing me to have a courtesy car when my car was in for its first MOT for most of the day was very inconvenient. I had to rely on family to pick me up from drop off and collection. In addition to the MOT I was purchasing a years warranty for my 911. A cost totalling over almost £1600.00 in total .
Not the service you would expect from a prestige dealer .