First and foremost, about 28 hours after I made the initial claim, I had the new, replacement TV at my front door. That is exceptional customer service! The step-by-step process to try and fix the War... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Although it took 2 trips to completely correct the issue, it was understandable because the ice maker takes a couple of hours to cycle through it's process. The technician that came out was very good... Zobacz więcej
I was very happy to receive compensation for my defective item. However I don’t understand why my No Lemon Policy was not activated when I called for the fourth time about the non working ice maker an... Zobacz więcej
It was very simple to submit my claim and the Allstate team was quick to respond. Their directions were very easy to understand and it was much appreciated. I hope to never have another fall where I... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
Allstate Protection Plans
Napisane przez firmę
- When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Dane kontaktowe
360 3rd St. 6th FL, 94107, San Francisco, Stany Zjednoczone
- socialhelps@squaretrade.com
- www.squaretrade.com
4,1
Dobra
30 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Liked it that I finally received something.
Liked it that I finally received a replacement phone that works. Disliked that the phone that was originally offered wasn't available and that there was no notification of a problem for more than a week---until I called my provider and asked what was happening. The sec ond phone that was offered also turned out to be unavailable.
13 lutego 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
A complete scam
A complete scam. Still waiting after a month for a dryer repair, multiple calls, been told multiple times it is being escalated and will be contacted through email, will never purchase from Home Depot or anyone offering Allstate warranty again
27 lutego 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Bryan Flannery,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards.
Again, we sincerely apologize for any inconvenience you've experienced thus far. However, we would appreciate the opportunity to further review the case and determine if additional assistance can be provided. If you would allow us, please email socialhelps@squaretrade.com and include "Trustpilot Review" in the subject line, along with any helpful information such as your protection plan ID or contact details. One of our specialists will examine the claim and follow up with you directly.
Thank you,
AA
Quick reliable customer service
Customer service was very responsive and got my issued fixed quickly.
13 lutego 2026
Easy and simple
Easy and simple. Every agent I dealt was very informative. The process was as seamless. I would recommend it to anyone. Don’t change a thing
13 lutego 2026
No results
I was never informed what to do with my icemaker to get a new one. I am very dissapointed
13 lutego 2026
Odpowiedź od Allstate Protection Plans
Hello Cole Judy Sero,
We apologize for any frustration or delay you experienced during your claim process.
SquareTrade always strives to offer repair and replacement solutions as our top priority, and a reimbursement is provided when the initial options are unavailable. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of these solutions depends on several factors, such as the cost of repair, the purchase price of the device, whether we can source a comparable replacement item within the coverage limits of the plan, and so on.
We understand the frustration that can arise from this situation. However, we were glad to speak with you and reach an amicable resolution for your claim. We hope to provide a better experience in the future.
Thank you,
AB
Great Service
The guys fixed my washing machine so that it is better than new. No grinding news when agitating, and quieter spin cycle. They even cleaned under it!
13 lutego 2026
Be prepared to pay upfront and schedule the service.
While the whole process worked and my service approved and paid for I did not like all the texting and not speaking to a real person. In addition, I had to make my own service arrangements and pay out of pocket to then be reimbursed. Lowes warranty was much better to work with.
13 lutego 2026
So thankful to get my glasses replaced
So thankful to get my glasses replaced. Fast with no worries. Thank you
13 lutego 2026
I did a cheated me out of my claimclaim and never got my gift…
I did a claim and never got my gift card on my refund
13 lutego 2026
Odpowiedź od Allstate Protection Plans
Hello cdale stacyustomer,
We apologize for any dissatisfaction with your experience with us.
SquareTrade does its best to provide a smooth claims experience and eliminate any issues that could cause delays since we strive to offer expeditious and hassle-free service. In your case, the resolution required submitting a form to finalize the process.
We apologize for any confusion when we informed you of the next steps, but one of our specialists has reached out to you, and the issue has been resolved.
Thank you,
TD
Very satisfactory experience
13 lutego 2026
Quick and easy to follow
13 lutego 2026
They were quick
They were quick responded after I submitted the invoice from Apple Store
13 lutego 2026
My claim was handled quickly and the representatives were very friendly and efficient.
My claim was handled quickly, and the the
13 lutego 2026
Kerosine Heater
I submitted a claim and requested a replacement item, however, after a couple weeks, I found out that the replacement item wasn't available. Then, I was given the option to receive a check, however, the amount of the check is way less that what I paid for the item, so I'm left with having to pay more to replace the item (a kerosine heater).
13 lutego 2026
Odpowiedź od Allstate Protection Plans
Hello Anthony,
We apologize for any frustration or delay you experienced during your claim process.
As it turns out, SquareTrade protection plans cover you up to the amount you paid for your item. However, this excludes taxes and other additional fees associated with the purchase. The amount paid for the plan contributes to the services provided through the protection plan. Once again, we sincerely apologize for any frustration you have experienced with the resolution offered.
We sincerely apologize for any difficulties you encountered during the claims process. One of our specialists has now contacted you to offer additional support.
Thank you,
AB
Son muy amables
Son muy amables, tienen empatía y saben como bregar con la clientela. Están dispuestos a buscar una solución a los problemas con el electrodoméstico.
13 lutego 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.